HyperX Reviews 198

Ordered hyper X headset was sent to wrong address unfortunately my fault of course but couldn’t cancel the order or change address on there website also couldn’t call them to cancel or change address due to it being a weekend will not be ordering from them again wasted 60 $

I've been using a HyperX Cloud Alpha (gold) headset probably for the good part of 5 years now, they've held incredibly well - the build quality and sound is supreme, the microphone is top notch too.
As you can imagine after so much time the soft earmuffs started to deteriorate and I couldn't find exact replacements on my own, so I messaged the HyperX support in hopes to find a place where I can order replacements.
The support team not only sent me free new replacement earmuffs, but also sent me a complimentary new microphone for the headset, including free shipping - literally for free, no questions asked, so long past their wattanty...
I'm just left speachless and so satisfied by their customer service and their quality - just an absolutely pleasant experience overall, I strongly recommend.

these fools print manuals with buttons that aren't even on the keybaord!!!!

Casque HYPER X CLOUD ALPHA WIRELESS non fonctionnelle après quelques mois, lorsque je l'utilise, ça me dit Disconnected, j'essaye sur un autre pc, et après de multiples tentatives, le soucis venait du dongle, Hyper x refuse de me renvoyer un dongle ou de me rembourser, aucun service client.

Que ce soit en France aux Etats Unis, sur Amazon ou sur leur site, je ne recommande pas cette marque.
J'ai déboursé des centaines d'euros pour des casques, chacun d'entre eux possèdent un défaut qui fait que le son du casque revient dans le micro et ce même quand le micro est détaché du casque.
De surcroit les deux premiers casques ont eu un délai court d'achat, mais le 3eme presque des mois après et ce défaut est toujours présent.
Sans parler de leur serveur Discord complètement inactif, le service client ne propose pas de solution, tout dans le marketing pour le reste aucune efficacité, ils ne sont pas de confiance et bien sur personne n'entendra pas parler de ce problème de casque étant donné qu'il est "corrigé" par les parametres audios de Windows ou encore de la réduction de bruit de Discord, autrement tout le monde aurait remarqué le dysfonctionnement.
Et encore je ne suis pas un génie de l'audio comment autant de testeurs et de clients ne remarquent pas ce défaut ?
Incompréhensible.

Raphael from their customer support is a true customer support person. I reported having a broken microphone and searched far and wide for a original replacement in local stores but without any luck. I reached out to HyperX directly and Raphael saved the day and after verifications of product and fault he made sure I got sent a new Microphone out to my address within 3 days, no cost!

Really happy that they're able to act so quickly for a mere microphone but for me this is what customer service is all about, down to the small things!

Commande qui devait arriver le 31 octobre mais n'est pas arrivée.
Aucun suivi de disponible site à fuir !!
Service client inexistant.

i have had 2 microphones and one set of headphones from this company yet out of all 3 items I have received none have worked it started with with the quadcast microphone first one i got was returned as it didn't work then the second one i got didn't work but due to how poor the customer service was i decided not to bother speaking with them again fast forward to yesterday i needed some new headphones so i went online and found the cloud alpha 2s the seemed to be a good deal yet when they arrived today they are just awful constant crackling and poor software i will never use this company again

Keyboard failed - space bar. Looked up companies responses and they recommend disassembling the keyboard and soldering a connection. How about let me send the keyboard back and you replace it. If what you recommend is to have a customer solder a connection on a 2yr old lightly used keyboard your brand is a failure.

Edit: I forgot to mention, the middle button on the mouse failed in the first 6 months! I’ve just been dealing with it. This brand is trash.

The keyboards are decent! The RGB looks cool, especially when i’m gaming at night, turning the lights off. Plus, i bought the matching mouse pad as well without any wires, it works well, doesn’t lag.

Har to HyperX tastaturer (Alloy FPS & Alloy Origins; begge fra før Kingston solgte brandet til HP), som jeg har været meget glad for. Det er dejligt med gode taktile knapper, aftagelig "standard" USB-ledning og god oplevet byggekvalitet (og tyngde) uden at det fylder unødvendigt meget på skrivebordet! :-)
Savner dog af og til det scroll-hjul andre producenter typisk sætter i højre hjørne - men det er en detalje!
Er netop blevet meget positivt overrasket over, at det faktisk _var_ muligt at få fat i de par taster (keycaps), jeg havde fået forlist under en flytning.

Eneste store anke - som kun koster en enkelt stjerne _alene_ fordi det følgende desværre er mere reglen end undtagelsen: Jeg synes det er respektløst at spare måske 2 taster ved at lave en nordisk version med de grimme, uoverskuelige "Æ og alt muligt andet", "Ø og alt muligt andet" og "Å og alt muligt andet". Det er jo for pokker bare at lægge de 2 (!) ekstra (altså totalt Æ, Ø, Å, Ä, Ö) taster i pakken, hvis man virkeligt ikke vil have en version til hvert marked. Det er for mig at se ikke for meget at forlange for produkter, der typisk sælges for 500-1200kr?!?

I've been using Hyper X Clouds for 10 years, I've used em' all and since towards the end of the Cloud II series they have been terrible. Hyper X used to care for their consumers, they used to make headsets of quality for a fair if not expensive price but it was worth it.

Unfortunately that's no longer the case, since 2023 I've been using the Cloud III as is their newest headset and sure when you first buy it it's fantastic but one headset turned into two then three and now I've bought 5 different Cloud III's that have all failed in one of two or both ways, either it's the mic that decides to shoot downwards in quality and up in sensitivity and then just down right breaks or its the ears that become muffled beyond human understanding or both. Usually it happens about 4-6 months after opening the box, sometimes later sometimes sooner, one headset lasted 9 days before biting the dust, another one a little over 8 months like the one I'm wearing which I am experiencing both problems at once.

Suffice to say I really like Hyper X's headsets but as of now it's only out of brand loyalty, their headsets look nice and are really comfortable and when they work they work well but shitting the bed after a few months is a huge turn off.

Schlechte Reklamationsbearbeitung, EMails über Emails bis überhaupt was geht.
Würde diese Marke nie mehr kaufen!
Sowas schreckt wirklich ab, jeden Tag kommt eine neue Forderung von "Julia", Bilder , Bilder mit Namen, Bilde mit Datum, dann Videos.

HyperX has been acquired by HP. Check the price on HP.com before you buy any HyperX products. I found the item purchased via HyperX UK to be cheaper on HP.com and asked for the difference to be refunded. The item was actually invoiced and sent by HP UK! The HyperX customer service department was unhelpful. That's a shame given how HyperX has been making good quality keyboards. Delivery was fast though.

software barely works, resets everytime i start my pc, the mouse collects dust nonstop, the headset quality is ass, mic stops working after not talking for 1-2 min and sometimes the mouse has 2 extra senses and the sensetivities go down by about 200-500

Leur service client est injoignable, j'ai acheté un casque neuf un Cloud 3S Wireless, le son arrête pas de grésiller, et jusqu'à maintenant on me demande un numéro que je n'ai pas ( Le BOM number sensé être écrit sur le casque, il y'a rien du tout ) C'est catastrophique ils ne font rien pour m'aider, que ce soit sur X, sur Insta, sur le tchat ou par mail. Ce sont des incompétents et je recommande à quiconque VIVEMENT de ne pas commander chez eux.

This company is absolutely horrible and does not care about customer service. The products say they come with 2 year warranty and when you try reaching out to customer service it’s just crickets. They don’t even have the decency to acknowledge you, but are quick to ask you to fill out a survey about your experience with customer service.

Ich habe meinen USB-Dongle für meinen HyperX Cloud Alpha Wireless verloren, weshalb ich den Kundensupport konktaktiert habe, für den es nur einen Livechat gibt. Jedoch gibt es auch nach Stunden keine Rückmeldung und keine Klarheit darüber, ob sich noch jemand um mein Anliegen kümmern wird.

Kundensupport ist also nicht existent!

NACHTRAG (20.07.2025): Nach mehreren Stunden hat sich dann doch jemand im Live-Chat gemeldet (auf der Webseite wirkte es so, als würde man sich nicht mehr um einen kümmern). Von da an hat man mein Anliegen tatsächlich recht schnell bearbeitet, sodass sehr zeitnah ein Paket mit dem Ersatz-USB-Dongle unterwegs war.

Allerdings konnte sich mein Headset initial nicht mit dem USB-Dongle verbinden. Auf der Internetseite von HyperX finden sich auch keine Informationen, wie das klappen soll. Dabei findet man online viele Beschwerden zu diesem Problem. Erst mit Unterstützung eines Nischenforums konnte ich das Problem lösen.

Wie versprochen verbessere ich meine Bewertung. Mehr als 2 Sterne kann ich aber mit den aufgetretenden Problemen nicht geben.

Sent wrong item, Significant delay on arrival. Customer service is an AI that takes vacations.

Ordered an item and accidentally ordered it for Xbox instead of PS - within 2 hours I contacted them to ask to change it for the correct console - they replied immediately telling me the item could not be exchanged as it was in the "production status" whatever on earth that means? sorry but I don't believe that within the space of 2 hours they've managed to pick, pack AND dispatch my item by 12:30 in the afternoon on the SAME DAY?! sorry but what kind of company has so many courier collections within one day that within 2 hours it's already been collected and can't be exchanged?! nah sorry that's total bull and not believable in the slightest.

They replied immediately to my first email, but my email where I told them I no longer want to continue with any sale with them and would prefer to just have my money back instead of the item, suddenly they gone quiet lmao.

Awful company ran by people who aint got a brain cell between them.