HyperX Reviews 198

My Cloud Flight II headset started failing a couple of months ago. The volume wheel was not working correctly so I contacted HyperX on November 13th to use my warranty. They asked a couple of cuestions, asked for a video of the malfunction and I sent all of that. They told me it would take 2 - 5 weeks for me to receive a replacement.
It's now January 5th and I still haven't received my replacement.
I was told by many users that the HyperX warranty was great and easy to arrange. It's a shame now I have to leave this comment here because it is disgusting how long it's taking for me to get my replacement. I've asked them many times to hurry up and they won't even bring me a tracking number or anything, they just keep postponing my replacement and at this point I'm sick of it.
Careful when you buy this brand.

My mouse started scrolling randomly up/down when using the scroll wheel, so I contacted HyperX Support EU. They were quick to answer, and did not ask any stupid questions, just professional. The mouse was deemed to have developed a fault and it got sent to the RMA department, which in turn reviewed my request almost immediately. They sent out a brand new one and it arrived a couple of days later, I didn't even have to sent my old back.
Thank you HyperX EU for some top quality service!

Lovely support (Germany)
My headset broke after a year of use and stopped working on one side. I read a lot of reviews about the hyper x support that it’s supposed to be horrendous and I got nervous about the bad experiences. From my side tho everything worked perfect! The support came back at me and responded in less than 24h to each my emails. After sending some details and pictures of the headset the rma and warranty got reviewed and approved quickly. The replacement headset got shipped the next day and arrived within 2 days!
Hyper x always again!

Deren elite headaet gekauft.

Vom Sound her wohl das beste was es auf dem Markt gibt.

Aber....

Billiges Plastik verarbeitet das nach 1 1/2 Jahren gebrochen ist und auf der anderen Seite Material Ermüdung zeigt.

Support ignoriert einen.

Finger weg

Verkauft Ware die nicht lieferbar ist. In meinem Fall ein HyperX Cloud II Wireless – Gaming-Kopfhörer.
10 Tage nach Bestellung erfahre ich nun - und das auch nur nach meiner Nachfrage, dass das Headset nicht lieferbar ist! Mir wird kein Alternativangebot unterbreitet, nichts! Das nenne ich mal kundenunfreundlich - nie wieder!

Niveau son on est plutôt bien, le confort aussi par contre niveau qualité on est au plus bas. J'ai (j'avais)2 casque les 2 se sont cassés au niveau des blocs de fixations noirs (dommage qu'on puisse pas insérer de photos) alors qu'aucun des deux ne sont tombés. J'étais vraiment très content de mes casques et des autres accessoires de la marque jusqu'à cet instant

I bought a pari of headphones from hyper and the sound quality of the headphones is amazing I will definitely be buying another pair if something goes wrong I am mind blown for 60 pound on Amazon for these is a bargain would definitely recommend buying!

I had a problem with Hyperx Orbit S headphones, €300 headphones. The metal plate inside the earcups has come loose and is wrinkled, and when you move the headphones or the head sounds a crack, it does not matter if they are off or on.

They have also started to release a sticky liquid through the magnets. They have noticed that it is a defect but they tell me that the guarantee has changed to 1 year, when by being a Spanish citizen I would have 3 years of guarantee, and being a European citizen I am entitled to 2 years of guarantee. They tell me that they are sorry and that they must follow their guidelines.

They are a scam, do not buy their products.

Bought a HyperX wired headset and was pleased with it: sound quality's very good, they're comfortable and they seal outside noise fairly well. In less than a year of normal daily use with no abuse, no droppage or the like, the clips at each end of the headband were breaking due to poor material and design: they're just under too much stress from having to compress against the headband foam.
After complying with several email requests for pictures and data on the purchase, HyperX Customer Service said they'd replace the headset...IF I did the following first:
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Headset Video: Please create a video showing you cut the 3.5mm audio cable into three pieces. One of the cuts should be close to the headset, within 6 inches.
Headset Pics: Please take a few pictures of the destroyed headset from different angles. In the pictures with the headset, you'll need to include a piece of paper that has your name and current date on it. Please make sure we can see the entire device and all broken parts.
DO NOT SKIP- One of the pictures must have all the following clearly visible in one photo:
The destroyed product with the destroyed parts and part number (on the product, if it can be seen) are both visible.
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Sum total, that's quite a lot of work at the customer's end, PLUS it means that the customer will be without use of the headset for the time it takes to destroy the unit and get out the photos+video+data package and wait for the replacement to arrive...as Customer Service agreed: at least two weeks. I use the headset daily and would have to purchase a replacement during that period in any case.

TL;DR:
HyperX's RMA policy means that during the interim processing and shipping period, the customer must unnecessarily do without the product they paid good money for. Plus they make the customer jump through so many hoops (in order to get a replacement for HyperX's poor design) that the whole process is not worth the trouble.
...and that is likely the goal of whoever writes their RMA policy.
___________________________________________
EDIT:
In the hours since the above post, HyperX has emailed me that they WILL in fact now send me a replacement headset BEFORE requiring me to return or destroy the broken unit...and of course I'm fine with that.
My opinion of HyperX has improved considerably. Now I just hope they'll redesign that problem part on the headset!

Dieses Gaming Headset ist der REINSTE SCHROTT!
Finger weg von diesem Scheißdreck! Kommunikation mit anderen ist NICHT MÖGLICH! Die Sprachqualität wird sehr schnell leiser! DIESER SCHEISSDRECK gehört auf den Elektroschrott!

Purchased a HyperX Cloud 2 headset. Greatest piece of gamer equipment one can ask for. Sturdy, quality sound, quality voice. 1 point deduction for the mic, due to giving out after 3 years. However, they can be easily replaced as it is detachable and relatively cheap.

J'ai une souris ainsi qu'un casque hyper x , ils sont tous les deux de bonnes factures et lorsque j'ai perdu le dongle de la souris , le service client m'en a renvoyer un gratuitement .
c'est excellant

Eines meiner ersten Gaming Headsets war das Hyperx Cloud 2, damals für die Playstation gekauft.
War lange super zufrieden.

Gestern ein neues gekauft, das Hyperx Cloud 2 Wireless, dachte wenn das normale schon so lange gehalten hat und so geil war, ist es das wireless sicher auch.

Päckchen geöffnet, gelesen das man die Ngenuity Software braucht, zack installiert ... Pc am ars*h.
2 monitor hats nicht mehr registriert, 3x solange zum starten gebraucht etc etc.

FUCK... IST DAS EUER SCHEI*S ERNST????

Eine grössere Schei*ssoftware ist mir noch NIE untergekommen. Glei wieder deinstalliert und schicke das Headset zurück. Konnte es nicht mal ausprobieren.
Ihr seid Geschichte für mich.
Kaufe nie wieder was von Hyperx!

Oh und zu aller Überraschung ist der Support natürlich derzeit nicht verfügbar in Europa, sei es telefonisch, Email oder per Chat.

Was ist nur aus Euch geworden...

Nach 2 jahren hat die tastatur den geist aufgegeben. 80 euro dafür das sie einen hardware schaden hat obwohl sie nicht beschädigt wurde wie kann man nur so ein sch… herstellen!

Würde am liebsten noch weniger geben, das so was wie ihr existieren dürft macht mich sauer.
Hab ein Headset von euch gekauft, paar Monate gehalten dann Wackelkontakt bei Mikrofon, Audio is eh komplett Quatsch und allgemeine Qualität auch lmao, dann ausgetauscht gegen eine Marke die 5 mal so billig ist (ISY) für 30 Euro ein Headset gekauft, besserer Klang und Qualität als euer Müll. Tastatur gekauft, heute wollte ich sie das erste mal sauber machen, habe jede Taste vorsichtig rausgeklippt aber bei der Leertaste kam schon das erste Problem undzwar hat sich das Plastikteil auf der rechten Seite an der Leertaste festgehalten (liegt wsl an eurer billig China Qualität) hab es dann versucht wieder zusammenzubauen (geht ja leider ned, weils dafür gedacht ist das man sich wieder für 130€???!!!!?!? Eine neue kauft, wie auch sonst) naja hab alles auseinandergebaut aber weiter bin ich nicht gekommen, es is unmöglich und ich schmeiße jz eine 130 Euro Tastatur weg weil ich keine Garantie mehr habe nur wegen einer kleinen Sachen.
Ihr seit das letzte, kauft eure Sachen bei RAZER oder ISY (Zahlt 5 mal weniger und bekommt es in 100 mal besser) ihr seit eine Enttäuschung für Gamer und ich werde nicht bei einer Geldgeilen Firma bestellen. Ihr kotzt mich so an 🤡🤡🤡🤡🤡🤡🤡🤡🤡

Company is liars and thieves, they have stolen from me. I brought a HyperX Alloy Elite RGB Keyboard , it had the ability to be able to setup individual profiles with per key colour for games.
HyperX removed this feature which they used to promote the products from games.
They have now shut down their E-Mail service and do not respond to messages passed through their bot chat interface which they are basically using to screen calls so they don't have to deal with the angry masses they have created.
I am telling everybody what they are like and I am going to leave this message on every HyperX review I find, I am retired now so it can become my life's work.
I wouldn't cross the road to pee on someone from HyperX if they were on fire.

słuchawki są problematyczne, pokrowce nausznikowe pękają przy zdejmowaniu, regulatory wielkości się trzymają a przełączka USB 7.1 Audio ma problemy ze słuchawkami, słychać wyraźne szumy, cena jest wygurowana za wątpliwej jakości sprzęt

Having contacted them regarding a product that has recently failed and mentioning the item was likely out of warranty - a "Julia", specifically who worked in the technical support part of the online chat - I was bizarrely sent through several steps that made no sense. The product bizarrely will not power on, suggesting issues with the device's PCB (printed circuit board) or power jack (socket).

I was asked the usual name and email address kinds of things, but then after confirming a reset didn't work for the item, I was asked to send a video of it not working... Unbelievable, really. Anyway, I recorded a video, but it was too large for the email service I use as an attachment, so I then had to use a video editor to reduce the length and resolution to make it attach.

Another thing that was a pain about this, was it was impossible to record a video with a mobile device and complete the reset, as the size of one's hand is only so big. This video request was sent seemingly because the agent didn't trust me or believed I was incompetent. Just assuming here. I literally had to record the video by placing the mobile device on my windowsill and resting the device on the radiator. Absolutely idiotic, really.

Then, bemusingly, I was told to send in two pictures of the device, by that same "Julia," with a piece of paper with the day's date on. Very strange. I also sent in the proof of purchase, showing it had been over two years since the purchase.

After that, I received a request for my address, phone number and name. Afterwards, I asked whether that was necessary since I assumed the device was out of warranty. I got nothing back for two days.

I contacted them again using the chat method, which is what I used originally, and another agent confirmed the device was out of warranty. What made it worse was the fact they DO NOT repair items outside of warranty and offer no replacements. That second agent believed "Julia" was making an exception rather than lacking awareness of the warranty on the item / training.

After sending another two emails today, I finally got a response from "Julia" saying: "We regret to inform you that your product is no longer covered by our Two-Year Warranty and we are unable to make an exception in this case.

We sincerely apologise that we are unable to assist you on this occasion.

Thank you for understanding."

Embarrassing customer service, frankly, and it's beyond frustrating that the company (owned by HP, I believe now) cannot repair their own devices. Obviously, those agents need more training or need to improve their communication skills. Perhaps a maintenance / engineering team needs to be created? HP and Kingston (the latter being Hyper X's parent company) are not exactly lacking in engineering skill....

What's unbelievably frustrating and annoying is I was mentioning a couple of days before today that the same item was available in the store I originally purchased it from. Since "Julia" messed me around, was slow to reply and didn't clearly know what she was doing, that item has now increased in price by approximately 30%.

Avoid this company if you plan on purchasing PC peripherals. Their incompetence / lack of training and lack of a repair option outside of warranty is a pretty terrible combination.

bought a hyperx quadcast microphone from the hyperx website, and it has not been a fun experience.

before it arrived i noticed i had 2 charges, one had gone out and one was in my pending, i thought it would go away but it didnt after 2 or so weeks and so i contacted them, it took a long time to be able to figure out how to contact them as their phone lines arent working and their chat support link doesnt link to anything. when i was finally able to find a support email they tried to say it wasnt a fault on their end and it was my banks fault and they couldnt do anything to fix it from their end, but then magically the next day the pending charge was gone.

and then the mic arrived, and as soon as i started using it i would have a problem where it would just shut off for about 10 seconds randomly, making my pc freeze and all, i tried on my pc and my laptop and multiple different usb ports but no matter what i had the same issue, it would just shut off completely out of the blue, and now due to the terrible options for customer service i have been unable to contact them for weeks to try to resolve this, now their phone lines are down, their emails are down, and again their chat support link doesnt work. i spent way too much money on this for there to not even be customer support available.

Ich habe vor ca 2Jahren ein Hyperx Cloud Orbit s - Headset gekauft.
War bis vor ca 6Monaten rundum damit zufrieden!

Leider trat dann ein defekt auf , so dass ich mich an den Händler wandte bei dem ich dieses kaufte. Der Händler (Alternate) hat über 4 Monate die bearbeitung Verschleppt.

Schließlich wandte ich mich direkt an den Support von Hyperx. Und an dieser Stelle kann ich nur folgendes sagen:
Ihr seid SUPER! Absolut super Support. Mir wurde schnell, unkompliziert, transparent und kulant geholfen!

Ich forderte das kaputte Headset von Alternate zurück und bekam von HyperX auf Garantie das defekte Headset ersetzt.

Kurz und knapp:
-Absolut super Headset! Welches den Preis definitiv rechtfertigt!
- Den mit abstand besten Kundenservice den ich je erlebt habe! Großes, großes, großes Lob!

Wenn es etwas gäbe was ich als Verbesserungs-Vorschlag anbringen müsste: Leider war der Support nur über den Chat auf der Website zu erreichen.

Glücklicher und auch Zukünftiger Kunde.