HyperX Reviews 198

Spent big money on their keyboards, just stopped working a few weeks after warranty expired. Wouldn't waste your money, you don't get quality.

Summary: defective products (HyperX Cloud Flight S with a non-replaceable battery dead within a little more than a year), unethical company and bad customer service that doesn't help and treats you like garbage.

I want to let people know how badly HyperX's customer support service treated me, and how they sold me an expensive, supposedly "premium" defective product, after which they didn't offer me any kind of help even for a product that's still in warranty.

It all started in December, when I saw that my headphones' battery was somehow down to 1% even though I charged them not too long ago at the time. I left them charging on their usual spot for hours, but the battery has not increased past 1% ever again.

I sent an email to their customer service (along with some proof that they asked me for) and they recognized that the headphones developed a malfunction and told me that they would replace my headphones with another model, because, coincidentally, they stopped producing these specific ones. I wonder why...

Then, after I provided them with all of the data they asked for (including a valid invoice from the legal tech shop where I bought the headphones less than 2 years ago), this is what they told me:

"We regret to inform you that we are unable to assist you further based on the information and documents provided. Unfortunately, your warranty entitlement could not be verified. Therefore, your warranty claim has been denied, and we are not able to reopen the claim. Thank you for understanding."

In the EU, the minimum warranty for a tech product like this is 2 years. These headphones' stopped being usable well before that time limit. After some researching, I founf out that their battery warranty is just 1 year, and that's somehow legal even when the battery is non-replaceable and essential to the product (both of which can be said about these headphones). Despite not being legally required to help, I find it very unethical to expect someone to pay 150€ for a headset just to use it for only one year. It's very sad that they don't even bother repairing their products or offering any kind of help at all. They didn't even say sorry and overall just treated me like garbage. At one point it just seemed like I was talking with an emotionless corporate robot who doesn't care about anything at all.

Before finding out on my own about the "special" battery warranty and asking them for details, they even refused to let me know the exact reason of the warranty denial:

"We have reviewed your warranty claim and can confirm that we were unable to verify your warranty entitlement based on the provided information and documents. We do not have further information or details. Please note that the decision is final and, as previously advised, your warranty cannot be reopened. Thank you for understanding."

I've been a HyperX customer since 2017, but after this, I'll make sure to avoid HyperX products and discourage anyone to buy headsets from this brand. The attention I received was fairly lacking and I feel like they don't care about their customers at all: first, because they sold me a faulty product, and second, because their customer support has been ridiculously useless.

I won't ever buy anything else from this brand.

This is regarding the HyperX alloy origins keyboard.
The quality is alright, except for the fact that the keys fall of very easily.
The reason I am giving such a bad review is because of the hardware. I have experienced many times that I was unable to type anything and I had to unplug and replug the keyboard.

But today it was even worse. Somehow, the keyboard had not updateded together with a windows update, so it was spamming code and typing the completely wrong letters.

I tried with my old keyboard, and it worked perfectly.
I know HyperX can do alot better, but this keyboard was really a flop for me.

Don't get me wrong, I've owned a few of their products. I had to get one RMAed due to my keyboard not working at all, their customer service is pretty good. Their headsets? Avoid wireless like the plague and you should be fine.

Customer Support does not exist, on contact us link they have turned off email support and ask you to contact them on their social media accounts.

In doing so your then fobbed off when they tell you to contact HP Store even though you've purchased directly through the Hyper X store.

Will definitely NOT be ordering from these again, terrible

The manual that came with my headphones lists a webpage for support. That link is dead. They were bought 1 month ago. How can you not check the link on your merch is even working? Additionally when I then get to the site their customer service says their email is down. This is the sort of nonsense you expect from a scam company.

TERRIBLE! DO NOT BUY ANY HEADSETS FROM HYPERX! It will 100% break within a few months at most. Than if you try to contact support they will fight with you and will not help you after you spend 250$ on a headset. Will never buy a hyperx product for the rest of my life.

Great customer service! I have a HyperX wireless headset. Recently I realised my USB pairing key got bent, and I wrote a e-mail to HyperX. They were fast to respond, and they sent me a new USB without charging me anything. A few days later and I received it with the mail. Just amazing customer service :)

I’ve had this headset for a year now and the battery time is now around 2 hours, it also makes crackling noises sometimes.

My mic was broken and they sent a new one. Thank you so much for customer support.

Gaming headsets are unreliable. Got the hyperx alpha pro s but after a month the left side suddenly stopped working. Poor customer service. Shouldve been the best headset cos of audio quality

Worst service I've ever seen. They don't want to help, I sent the video and over ten photos they asked for. All the time I get an e-mail that something is missing or that I have to send photos again .

I bought headset Hyperx Cloudx Stinger Core (779 CZK = 31€ or 32$) and the headphones just doesnt work at all, I pluged in and nothing happen, so I tried downloading some drivers which doesnt even exist for these headphones, so I tried plug it into my phone and no sound, so I went to my friend and try those headphones in his PC and again nothing, then we tried to plug it insinde a Xbox and again nothing, I dont know but this is not how it should work, Okay China might be cheaper but damn the quality? I bet they doesnt even test the headphones when they go the market, last time I paid for this brand.

I've had my Hyperx Cloud 2 headset for 6 years now, i originally bought them back in the fall of 2016, and they've worked flawlessly since then. I've only really had to replace the earpads recently, because they had become very torn and worn out. But after i replaced them, it almost feel like a whole new headset!

The microphone is pretty average but it gets the job done. Personally i've not used it much as i instead use an external microphone.

The only qualm i have with this headset, isn't really the headset itself, but the weird surround-sound dongle that came with the package, it broke very quickly and it always sounded weird.

Other than that, the headset is very high-quality and durable!

Just purchased a HyperX Gaming Headset off currys pc world for £16.00 which is an amazing price. The headset is such a great headset just can't express it.

Great customer service. Problem with a HyperX keyboard, but very helpful customer service assisted right away.

UNBELIAVABLE, i have purchaced a keyboard, hyperx alloy origins core and the hyperx app on the pc does not recognize it, as a result i cant costumize the rgb. I tried to chat with many people because they werent helping me, they told me to to several things such as restarting my pc, reinstalling the programm even delete some other apps....... Nothing worked, they asked for a screenshot of proof that i had deleted the apps, i sent to them via emal and no aswer for almost a day now.... Give me my money back or change the problematic keyboard...

har haft mit headset i lige kort 1 år, og dog alt fungere helt fint, udover ledningen er helt vild med at krylle sig sammen, det største problem jeg har er at, efter et kort år stopper højre side af headsettet med at virke, og så er det altså svært at spille noget der kræver surrand sound.
dog billigt headset men ikke prisen værd.

Best customer service experience I've had so far. Interaction took 5 minutes, after which my problem was taken care of.

I own a HyperX headset, of which the dongle broke (due to my own fault). I filled in their support form, asking where I could buy a new one. The next business day I received a mail saying they had sent me a new one, with instructions on how to set it up. A few days later, the new dongle arrived in the mail.

Thanks Julia and the rest of the HyperX team!

I was NOT asked to write this review. I did it purely because the experience deserved a 5 star rating.

Beyond awesome! Kerstin and the rest of the Hyper x team are just the best