I wanted to update my review with a more accurate response. After enjoying some of the Serrano ham I purchased, I am very very happy with the product. Yes there was a slight shipping delay but honestl... Toon meer
Bedrijf heeft geantwoord
We verifiëren geen specifieke claims omdat reviewers hun eigen mening mogen geven. We kunnen reviews echter wel als 'Geverifieerd' bestempelen als we bevestiging hebben dat er een zakelijke interactie heeft plaatsgevonden. Meer informatie
Om de integriteit van het platform te beschermen, wordt elke review op ons platform – al dan niet geverifieerd – gescreend door onze geautomatiseerde software. Deze software kan inhoud identificeren en verwijderen die in strijd is met onze richtlijnen, inclusief reviews die niet zijn gebaseerd op een echte ervaring. We zijn ons ervan bewust dat we weleens wat over het hoofd zien, dus je kunt altijd reviews rapporteren waarvan je denkt dat we ze hebben gemist Meer informatie
Lees wat reviewers zeggen
Unfortunately the manchego cheese wheel was warm when it arrived! Maybe more ice packs are needed. The delivery was super efficient.
Bedrijf heeft geantwoord
I’m a repeat customer and have always been happy with the olive oil, DHL let me down with not doing next day delivery but that is nothing to do with them. Would definitely recommend
Bedrijf heeft geantwoord
This store is a treasure trove of quality products and friendly faces. I adore their deli section, where I often pick up fresh sandwiches and salads for lunch. Everything is made daily, and you can... Toon meer
Bedrijfsgegevens
- Ham winkel
- Kaaswinkel
- Gourmet kruidenierswinkel
- Boodschappenbezorgdienst
- Vleesgroothandel
- Groothandel in vis en zeevruchten
Geschreven door het bedrijf
We are an award-winning importer of authentic and traditional Spanish products, our main aim is offering a unique range of products, carefully selected in person. Our portfolio includes more than 300 products, from 50 different suppliers, many of whom are dedicated family businesses that have farmed for generations. We are based in Henfield, where we have cold rooms for refrigerated products and we hold a 5 star hygiene rating, our premises being approved for food preparation by the local authority. We work with many of the best food establishments in Sussex and London, which seek to provide authentic Spanish flavors to their customers. We use overnight courier for nation wide deliveries!
Contactgegevens
Unit 25, Winterpick Business Park, BN5 9BJ, Henfield, Verenigd Koninkrijk
- 01273 590282
- customerservice@ibericafood.com
- ibericafood.com
4,6
Uitstekend
817 reviews
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Heeft 100% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 24 uur
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Antwoord van Iberica Food
Thank you for your kind review! We’re really pleased to hear you were happy with both the fast delivery and the product. We truly appreciate your support and hope to serve you again soon.
Very quick from ordering
2 april 2026
Antwoord van Iberica Food
Thank you so much! We’re really happy to hear your order arrived quickly 😊 Looking forward to your next order!
Antwoord van Iberica Food
Dear Claudio, we are very sorry to hear about your experience and we completely understand your frustration. We have checked your order and can confirm that it has been delivered today. Due to the Easter period, our couriers have experienced some delays which unfortunately affected delivery times. We sincerely apologise for the inconvenience caused and appreciate your patience and understanding. If there is anything else we can assist you with, please do not hesitate to contact us.
Great service and quality
Easy website to navigate and to order. The order was delivered on the following business day. When I sent an email query about delivery timelines I got an immediate response. And - most important - the quality of the sausages and ham is very good and delicious.
25 maart 2026
Review zonder uitnodiging
Antwoord van Iberica Food
Thank you very much for your kind words! We’re delighted to hear that you found our website easy to use, that your order arrived promptly, and that our team was able to assist you quickly with your query. Most importantly, it’s fantastic to know that you enjoyed the quality and flavour of our products. Your feedback truly means a lot to us, and we look forward to serving you again soon.
Great shopping experience!
Great shopping experience!
Easy to find and navigate the website, good selection of products. They arrived next day with no issue, a few cans had a bit of a dent as they hit each other on the way but it was minor and everything arrived well. Delicious food :) Will be ordering again!
2 maart 2026
very good!!
5 maart 2026
Antwoord van Iberica Food
Thank you, Fabian, for your 5‑star review! We really appreciate your support and are glad to hear you had a great experience with us
Great product delivered quickly! And delicious!
Great product delivered quickly - thank you.
4 maart 2026
Antwoord van Iberica Food
Thank you for your kind review! We’re delighted to hear you enjoyed the product and that the delivery was quick. We really appreciate your support and hope you continue enjoying it!
Authentic Spanish flavours delivered quickly and perfectly!
Recently ordered the Reserva Duroc Serrano Ham leg (~7.5kg) and later a professional ham carving knife. The ham arrived quickly (next day delivery), perfectly packed, vacuum-sealed, and in top condition — no damage, excellent quality and taste. It's one of the best Serrano hams I've tried in the UK — tender, flavorful, great balance of salt and sweetness.
The website is straightforward, prices are fair for authentic Spanish imports, and payment options (including PayPal) worked smoothly. When there was a small issue with a promotional item, the support team responded quickly via email, apologized, and offered a generous 20% discount on the knife as goodwill — very customer-friendly approach!
Delivery was reliable, products are genuinely Spanish and high-quality. I will definitely order again — highly recommend for anyone looking for real jamón, cheeses, or charcuterie in the UK.
5 stars! 🌟🌟🌟🌟🌟
26 februari 2026
Antwoord van Iberica Food
Thank you so much for this wonderful and detailed review — it truly made our day! 🙏
We're thrilled to hear the Reserva Duroc Serrano Ham arrived in perfect condition and lived up to your expectations. Knowing that it's one of the best Serranos you've tried in the UK means the world to us — we work hard to source only the finest authentic Spanish products, so hearing that comes through in every bite is incredibly rewarding.
We're also glad our support team could handle the promotional item issue promptly and to your satisfaction. Every customer deserves to feel valued, and we'll always do our best to make things right.
Your kind words about our website, delivery, and product quality are hugely appreciated — and we can't wait to welcome you back for your next order! Whether it's more jamón, cheeses, or charcuterie, we've got plenty more Spanish goodness waiting for you. 😊
Hasta pronto!
Antwoord van Iberica Food
Thanks for your review! We look forward to serving you again soon
I bought Iberican ham at 50% and I am…
I bought Iberican ham at 50% and I am very pleased with the purchase. The quality is excellent and the flavour is exactly what I would expect from proper Spanish ham. Delivery was fantastic and very fast, which made the whole experience even better.
Certainly a great place to buy authentic Spanish food. I will order again.
29 januari 2026
Antwoord van Iberica Food
Thank you so much, Miguel! We're delighted you're enjoying the Iberian ham - there's nothing quite like the authentic taste of proper Spanish jamón. We take great pride in sourcing the best quality products and getting them to our customers quickly and fresh. Looking forward to your next order!
Excellent product with good value and…
Excellent product with good value and fast deliver
Thank you
29 januari 2026
Antwoord van Iberica Food
Thank you, Ferdy! We're delighted you're happy with your order. Looking forward to serving you again soon!
Antwoord van Iberica Food
Thank you so much for your kind words! We’re thrilled to hear you’re happy with our products and delivery. We really appreciate your support and hope to serve you again soon!
Antwoord van Iberica Food
Thank you for your 5-star review -we’re delighted to hear everything was perfect! We really appreciate your support and look forward to serving you again soon.
Outstanding Spanish products + customer service
I’ve worked with plenty of Spanish food suppliers over the years, so I’m not easily impressed. But for the last few years Iberica Spanish Food has been my go-to, and for good reason: their products are consistently the highest quality I’ve found. The range is excellent, everything arrives well packed, and the standard of the goods is exactly what you want when you care about authenticity and reliability.
What really sets them apart, though, is how they handle the rare occasion something goes wrong. We recently had a delivery issue, and Iberica’s customer service team were genuinely proactive and responsive. They didn’t hide behind excuses or leave us chasing communication was quick, practical, and focused on getting a resolution. That kind of support is worth its weight in gold.
I’ve read some of the negative reviews and, honestly, a lot of them feel unfair. If the issue is with the courier, that’s not something any supplier can fully control once the parcel has been handed over. Iberica can’t drive the van but they can support you when something goes off track, and in our experience they did exactly that.
Highly recommended. If you want top-quality Spanish products backed by a team that takes problems seriously, Iberica is the real deal.
29 januari 2026
Review zonder uitnodiging
Antwoord van Iberica Food
Thank you so much for taking the time to leave such a detailed and thoughtful review - we truly appreciate it.
We’re delighted to hear that you’ve consistently been happy with the quality of our products and service over the years. Your comments about authenticity, reliability, and packaging mean a great deal to us, as these are areas we work hard to get right.
We’re especially grateful for your kind words about how our team handled the recent delivery issue. While we can’t control everything once an order leaves our warehouse, we always aim to be proactive, responsive, and focused on solutions - so it’s wonderful to know that came through in your experience.
Thank you again for your continued support and recommendation. We look forward to serving you for many years to come.
Antwoord van Iberica Food
Thank you for the 5-star review! We’re delighted to hear you were happy with the price and fast delivery.
Antwoord van Iberica Food
¡Muchas gracias por tu comentario! Nos alegra saber que has tenido una buena experiencia con nuestro servicio.
Excellent for soups and stews.
I made a Spanish stew and it was just how I remembered in Spain, I will definitely be buying from here again, swift delivery, very pleased with this company.
28 december 2025
Antwoord van Iberica Food
Dear Janice,
Thank you very much for your kind 5-star review. We’re delighted to hear that your Spanish stew brought back such good memories of Spain. It’s great to know you were pleased with both the quality of our products and the delivery service.
We truly appreciate your support and look forward to serving you again soon.
Kind regards,
Everything went smoothly
Everything went smoothly, as it arrived as planned and without any issues.
27 december 2025
Review zonder uitnodiging
Antwoord van Iberica Food
Thank you so much for your review! We're really pleased to hear that everything went smoothly and your order arrived as planned.
If there’s ever anything we can do to make your next experience even better, we’re always here to help.
Thanks again for choosing Iberica!
Great food, but...
Great food, frustrating that some items are always out of stock ( over 2 years looking ) However their delivery is poor, I have three times asked for certain delivery dates, twice it was sent out early -at least a week early & now this time, sent out late ( only a day ) ie dispatched on the day I wanted it delivered.
18 december 2025
Review zonder uitnodiging
Antwoord van Iberica Food
Thank you for taking the time to leave your feedback — we really appreciate it. We’re delighted to hear you enjoy the quality of our food, but we’re very sorry to learn about your frustration with stock availability and delivery timing.
Some of our specialist items come from small regional producers in Spain, and availability can be limited at certain times of the year, but we understand how disappointing it is when a product you enjoy isn’t consistently in stock. We're actively working with our suppliers to improve this.
Regarding delivery dates, we sincerely apologise for the occasions where your order was dispatched earlier or later than requested. This is certainly not the level of service we aim to provide. Your comments have been passed to our operations team so we can ensure delivery-date notes are handled more accurately going forward.
Thank you again for your feedback — it genuinely helps us improve. If there’s anything we can assist you with directly, please feel free to contact us and we’d be happy to help.
Great quality and price.
Ordered a shoulder of ibérico ham. It arrived within two days and once opened, I can tell it tastes amazing, like the ones I use to have back at home. Very recommendable! Good quality and price.
Excelente servicio y el jamón riquísimo. Gracias por traer España a casa por Navidad
28 november 2025
Antwoord van Iberica Food
Thank you so much for your lovely review! We’re delighted to hear that you enjoyed the Ibérico ham and that it brought back memories of home — that’s exactly what we aim for.
Wishing you a very happy festive season, and thank you for letting us bring a little taste of Spain to your table!
– The Iberica Food Team
Dit is Trustpilot
Iedereen kan een review op Trustpilot achterlaten n.a.v. een ervaring met een bedrijf. Gebruikers hebben het recht om hun feedback op elk moment te wijzigen of te verwijderen, en elke gepubliceerde review is zichtbaar zolang het account van de betreffende gebruiker actief is.
Wij beveiligen ons platform met behulp van toegewijde specialisten en slimme technologieën. Lees meer over hoe wij nepreviews bestrijden.
Lees meer over Trustpilots reviewproces.
Hier vind je 8 tips voor het schrijven van een goede review.
Verificatie helpt ervoor te zorgen dat echte mensen de reviews schrijven die je op Trustpilot ziet staan.
Beloningen aanbieden voor reviews of een slechts een bepaalde groep mensen vragen om een review te schrijven, kan de TrustScore beïnvloeden. Dit is in strijd met onze richtlijnen.