They claim to deliver next day but they don’t. Sent out half my grids 2 days after ordering and then the remainder arrived 6 days after ordering. Customer service is hopeless.
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Lees wat reviewers zeggen
Well, what can i say, diy user ordered for my new shed base, easy ordering to seemless delivery and very quick too, quality of grids are sturdy and robust, look easy to build together, can't wait f... Toon meer
Amazing service. Bu shout out for this company, Chris was very helpful and understanding after my mistake when I short ordered - my top up order was swiftly handled for next day delivery! Brillian... Toon meer
Easy order process and quick delivery by their courier. Items well packaged and arrived in good condition with no faults. We purchased grass parking grids but used them upside down to provide a grav... Toon meer
Bedrijfsgegevens
Geschreven door het bedrijf
Locking in waste plastic for good. IBRAN are proudly low-energy UK manufacturers of recycled plastic ground reinforcement and landscape drainage products.
Contactgegevens
The Dairy Farm, NG5 8PN, Nottingham, Verenigd Koninkrijk
- 0115 654 8490
- sales@ibran.com
- ibranoutdoors.com
3,7
Gemiddeld
610 reviews
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Heeft 20% van zijn negatieve reviews beantwoord
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excellent service
excellent service, delivered on time, haven't used them yet but they look very good quality.
27 februari 2023
Brilliant website
Brilliant website, easy to get the correct amount. Perfect base for my out building. Very quick delivery and accurate dispatch to door time
23 februari 2023
Quick delivery & product easy to use &…
Quick delivery & product easy to use & does the job
16 februari 2023
Excellent customer service
20 februari 2023
Used your grids before
Used your grids before, for a 14x8 shed, work really well, the shed does not sit in a pool of water, it just drain through, bought some more for a 8x6 shed base. I would recommend.
28 februari 2023
Great product and delivered quickly
Great product and delivered quickly. Perfect for a shed base.
3 februari 2023
Great service and the grids are exactly…
Great service and the grids are exactly as described and for the job in hand. Very easy to use.
14 februari 2023
Super service and more importantly…
Super service and more importantly super strong driveway reinforcement grids. Took a load of 18 tonnes of waste gravel and skip lorry with zero damage. Perfect
22 februari 2023
Review zonder uitnodiging
A very bad experience
I ordered 78 grids in Dec 2022 and subsequently received 7 emails from DPD about delivery, most of which were inaccurate. I had partial deliveries of grids, many of which were badly packaged and hence damaged. I had to follow this up with IBRAN several times before I got a response to get them replaced.
When I started the job in January and opened the boxes I noticed I had been sent two sorts of grids which were incompatible. The job had to be delayed.
I wrote a letter of complaint in February requesting some compensation given my awful experience. The reply I received blamed DPD and cited lack of understanding and training of their own staff for the mistakes. So I have received an apology but no compensation or partial refund has been received or even acknowledged given the installation had to be rescheduled.
6 december 2022
Review zonder uitnodiging
Good product
Having not used gravel grids before I was unsure what to expect. I was pleasantly surprised by this product. It locks together well to form a sturdy grid and even on a less than properly prepared sun base once filled with small pea gravel it has made a sturdy parking spot very easily
11 februari 2023
Review zonder uitnodiging
Well priced grids
Well priced grids, easy ordering on website and delivered before due date. They are an excellent products easy to install.
6 februari 2023
IBRAN Gravel Grids
Bought these in the sale so got them for a reasonable price. Used their online calculator which has ended up with me having a few more than I need. They are easy to assemble & dissemble created an overall strong pad for summer house. I would have given 5 stars if the packaging had been stronger larger box split down one side. One of the grids had slight damage on one corner which didn't matter as I have said I had more than I needed anyway. Better packaging will get you 5 star reviews. I noticed one other customer mentioned the same issue in 2020?
2 februari 2023
Review zonder uitnodiging
Having used this company for 3 previous…
Having used this company for 3 previous orders and had good service I expected the same this time, boy was I disappointed. 3 days to acknowledge my emails, when the goods arrive they were a new design - surely its easy to notice I've had previous order and advise me..
Product good, customer service shocking!
I asked the MD to call me to discuss a discount surprise surprise he didnt!
hopefully if the company grows the will get some better staff and leader.
Richard D
4 januari 2023
Antwoord van IBRAN
Hi Richard,
Ted here (the MD).
I'm incredibly disappointed to read this, as we have worked so hard to undo all the damage done to our reputation caused by delivery issues during the postal strikes.
On the service point, having gone through all of my various electronic paper trails, I'm afraid I couldn't see any request to call. It is a point of professional pride that I have that if someone wants to speak to me to raise valid concerns, I answer that request and actually listen and absorb what's been said.
Good communication - not only what we say but what we listen to - that is always the foundation for any good business.
I won't jump to assumptions anything about where we've gone wrong here. There will be need to be a thorough investigation into this and what has lead to your change of heart on our company's standing is surely something we can improve upon further. I hope we may be able to earn back your trust in the future - I assure you things are going to be (and already are) markedly better than they were at the end of 2022.
Antwoord van IBRAN
Thank you Pat. I'm thrilled we were able to meet your expectations. I hope your installation goes smoothly.
good product very good delivery
12 januari 2023
Antwoord van IBRAN
Thank you Elbanna.
I'm pleased to hear delivery went smoothly for you and I'm just as happy to hear you're pleased with the grids you ordered. If you need anything at all, please don't hesitate to get in touch and we'll help you promptly.
Antwoord van IBRAN
Thank you Joseph. I'm pleased we were able to help you with your shed base order. Please don't hesitate to get in touch if you need anything at all from us, product or service wise, and we'll do our very best!
Great product at good price
No complaints, good delivery and product was of good standard
13 januari 2023
Antwoord van IBRAN
Hi Max, thank you for your kind words! It was a genuine pleasure to be able to supply you with gravel grids for your latest project.
Please if you need anything at all, do not hesitate to give us a call or send an email and we'll do our very best to help you!
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