Icons Of Manhattan Reviews 336

I love your chairs, and the customer service is great.

Excellent Service. Thank you.

The website was easy to navigate. I ordered one chair first to ensure we liked it. Delivery was quick and the chair was perfect, so I placed an order for 11 more! Customer Service Rep Felix was very helpful in assisting with the removal of the tax charge due to our agency being tax exempt.

Quick response to order and answering questions

She was very professional and assured me that she would expedite the shipment since I need them very fast!

Amelia was excellent today took my call answered my questions has my chair on the way great customer service!

Very easy to order and delivery was extremely fast.

Very responsive and quick resolution by Sky. Thank you and I look forward to receiving my chair!

Felix the Customer Service Agent was very helpful and quick to reply to my needs. I would tell others about him and the company.

Thanks for the help

I was drawn to the website because of the mid-century style. The merchandise was also well-priced, and the delivery was efficient. I interacted with Laura during the order process, and she was positive, polite and super helpful. Based on the service and quality, I would definitely recommend Icons of Manhattan.

I sent an email early morning to change my order to a different model before shipping, as I made a mistake. Isabell replied in just three minutes and wasn't bothered at all; she happily changed it to the model I wanted. I'm so grateful!

I am extremely happy with my purchase, each chair has supreme quality and lifts up any room. The team is fast response, especially Simon, Emma and Victoria ✌️

I purchased two Laguna - Ergonomic Office Chairs. They arrived quickly but, having just assembled one, I am disappointed to find they do not match the product images. The arms are a different, curvier shape and have padding and the bar that spans the back is also curved. The look is more curvy than mid-century and not at all what is shown on the website. I have submitted a claim to see if I can exchange the furniture. Be warned of false advertising!

Great chair…..great service. Had a small issue that was resolved instantly. Will definitely return

I purchased the Office Chair, Premium Style in brown. It was very well-packaged and the assembly was super easy. The chair itself is rock-solid and very comfortable, as well as really nice-looking. For the price, this chair is an incredible value!

Simon was a pleasure to deal with and all info we needed was responded to very quickly and accurately.
Thanks

At first, I liked the chair I purchased and it's supposed to be a "premium" style but I've had it for 5 months, I sit in it about 4 days a week, and the cushion is completely flattened with indentations where I sit. (I am a small person.) I also ordered their vegan sheepskin, never came, I've written 3xs and after their first response that it was out of stock for 6 weeks, 2 follow-up inquiries, nothing. Poor customer service, poor quality chair. I am disappointed.

Hello,
I received an email from your CSA Simon where he laid out my options very clearly. Because of this, we will move forward with our larger purchase after we confirm quality of the unit that we are interested in. 5 stars for Simon!