Icutee Reviews 

64
•
TrustScore 1.5 uit 5

1,5

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Beoordeeld met 1 van de 5 sterren

This is the same seller as ISwanshop. I wrote the following review of that site and will post it here as well. No stars would be more accurate for this online seller. A complete con that relies... Toon meer

Beoordeeld met 1 van de 5 sterren

Servizio inesistente, dopo aver pagato non è più arrivato nulla, il sito è inesistente, nessuno risponde ne alle email ne al telefono, lo spedizioniere ti manda un messaggio scrivendo che l'indirizzo... Toon meer

Beoordeeld met 1 van de 5 sterren

Worst customer service ever. I have sent 3 emails asking for a refund and no one has responded. I ordered something for my parents 54th wedding anniversary and they sent it with the number 10 on it an... Toon meer

Beoordeeld met 4 van de 5 sterren

The product himself was great but the waiting time was way to long( make sure u give it 1 month before to have it to make a present to someone) and transport was not very good, the box was smashed... Toon meer

Bedrijf heeft geantwoord

Bedrijfsgegevens

  1. Cadeauwinkel

Geschreven door het bedrijf

We have a team of professional designers to provide stylish and gorgeous personalized gifts, you can use your or your lover's name and photos to create unique and practical personalized souvenirs on special days. We help you capture those moments and keep them close to your heart. The factory's procedures are well organized to provide effective services. From the technical team right down to shipment agents that process check out of packages, we offer fast, professional and timely delivery as these aspects are major priorities required to meet all of our customers.


Contactgegevens

1,5

Zeer slecht

TrustScore 1.5 uit 5

64 reviews

5 sterren
4 sterren
3 sterren
2 sterren
1 ster

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1,5

Alle reviews

(64)

8 reviews in de afgelopen 12 maanden

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Beoordeeld met 1 van de 5 sterren

This is the same seller as ISwanshop

This is the same seller as ISwanshop. I wrote the following review of that site and will post it here as well.
No stars would be more accurate for this online seller. A complete con that relies on the fact that a certain number of poor suckers will not bother arguing for a full refund or trying to return the rubbish product they've received.
The advertising depicts a sculpture based upon a photo from the purchaser, and the price point reflects what a person might expect to pay for such a product.
What is received, instead is a piece of acrylic with a photo printed on it.
I have read a few of the other reviews of this seller here and wish I had done so before the fact.
As a side note, there is no need to continue communicating with the seller for a refund, once communication has been initiated and they have started playing their games. A chargeback can be initiated through Paypal or your banking institution. The reputation of this seller is so poor that you will have little difficulty getting your money back.
But in the first instance.....don't even bother with them.

27 september 2026
Review zonder uitnodiging
Beoordeeld met 1 van de 5 sterren

Servizio inesistente

Servizio inesistente, dopo aver pagato non è più arrivato nulla, il sito è inesistente, nessuno risponde ne alle email ne al telefono, lo spedizioniere ti manda un messaggio scrivendo che l'indirizzo è sbagliato, contattare la sede di spedizione per il ritiro di persona, peccato che non esiste nessuno, non c'è sede non c'è nessuno che risponde ne al telefono ne alle email.
Sconsiglio qualsiasi acquisto, sondi buttati, sito falso inesistente. Fate attenzione.

27 juli 2026
Review zonder uitnodiging
Beoordeeld met 1 van de 5 sterren

Worst customer service ever

Worst customer service ever. I have sent 3 emails asking for a refund and no one has responded. I ordered something for my parents 54th wedding anniversary and they sent it with the number 10 on it and the product looks nothing like my parents. My parents are African American and they have my parents looking like an entirely different race. I didn’t expect it to be exact but I did at a minimum expect them to get the anniversary year correct. Again, 3 emails and no response. Please DO NOT USE THIS COMPANY.

4 augustus 2026
Review zonder uitnodiging
Beoordeeld met 1 van de 5 sterren

Extremely disappointed with this…

Extremely disappointed with this company. The product I received looked nothing like what was advertised. Instead of a high-quality 3D figurine, I received a blurry, flat print that was not worth the €47 I paid. It was supposed to be a gift, but I can't even give it because of how poor the quality is.

To make things even worse, I contacted customer support to request a refund, but they have completely ignored my email. Very poor product quality and even worse customer service. I would not recommend this company.

21 juli 2026
Review zonder uitnodiging
Beoordeeld met 1 van de 5 sterren

Its fake

Its fake. Its a scam company. I paid them and they never sent my product.

15 mei 2026
Review zonder uitnodiging
Beoordeeld met 1 van de 5 sterren

Not what I ordered

Not what I ordered, which was a sculptured relief type figure, what I recieved was a slightly brighter photo.,in what should have been landscape , was portrait in a broken frame

5 mei 2026
Review zonder uitnodiging
Beoordeeld met 1 van de 5 sterren

The product quality is garbage

The product quality is garbage, avoid this company at all cost.

What they sell for "outdoor" numbers for homes is a thin plywood (1/4 inch) with a thin veneer and a cheap plastic cut out for the number and name. And... to attach it to your home - two pieces of double sided tape ... works great on stucco.

Tried for a refund - no go - "check our site, no refunds"

25 augustus 2025
Review zonder uitnodiging
Logo Icutee

Antwoord van Icutee

Dear customer,
We apologize for any discomfort this may have caused you. We understand that this product did not meet your expectations. If you are not satisfied with the product you received, you can contact us and let us know. We apologize for any trouble. If you have any questions, please contact email: icuteeofficial@gmail.com. We will help you deal with it in time.

Beoordeeld met 1 van de 5 sterren

STAY AWAY

STAY AWAY! THE PRODUCT THEY SHOW ONLY IS FROM A DIFFERENT SUPPLIER. THE DESIGN THEY MAKE IS GARBAGE. THE LIGHTING NUMBER I RECEIVED IT BARELY HAS ANY LIGHT AND ITS MADE OF CHEAP PLASTIC.

18 juli 2025
Review zonder uitnodiging
Logo Icutee

Antwoord van Icutee

Dear Customer,
We sincerely apologize for the inconvenience. We accept consumer feedback. We have checked your product and it matches your order, customizing the text and lighting colors. If you have any questions, please contact our customer service email: icuteeofficial@gmail.com. We will handle the issue appropriately. Please continue to trust us.
Looking forward to hearing from you.

Beoordeeld met 1 van de 5 sterren

If I could give zero stars I would

If I could give zero stars I would. My order arrived damaged all scratched and scuffed. Wires broken and snapped and upon contacting the company they told me to keep it and use it and they would refund me 10% of what the item cost. Still fighting for a full refund. The item is unusable and so unsafe they wanted me to check the product works with broken and snapped wires and electrical hanging out of it. Basically asking me to potentially electrocute myself. They then tried to offer me to pick something else on their website, why would I want to risk ordering something else when the state my original order has come in is appalling. DO NOT ORDER from this website they take your money and have no care about customer service!! Truly disgusting and shouldn’t be a running company.

23 april 2025
Review zonder uitnodiging
Logo Icutee

Antwoord van Icutee

Dear customer,
We apologize for any discomfort this may have caused you. We understand that this product did not meet your expectations. If you are not satisfied with the product you received, you can contact us and let us know. We apologize for any trouble. If you have any questions, please contact email: icuteeofficial@gmail.com. We will help you deal with it in time.

Beoordeeld met 1 van de 5 sterren

Horrible expierence …

Items came damaged they resent still damaged and refusing to issue my money back! Horrible customer service! Do not buy from this company!
I have been asking for money back and they just refuse!

12 januari 2025
Review zonder uitnodiging
Logo Icutee

Antwoord van Icutee

Dear customer,
We apologize for any discomfort this may have caused you. We understand that this product did not meet your expectations. If you are not satisfied with the product you received, you can contact us and let us know. We apologize for any trouble. If you have any questions, please contact email: icuteeofficial@gmail.com. We will help you deal with it in time.

Beoordeeld met 1 van de 5 sterren

Wouldn’t even put 1 star it’s zero…

Wouldn’t even put 1 star it’s zero stars for this company Iv ordered from loads of places in my time and never had trouble like I have with this company pleas I recommend everybody to stay away from this company I made a order on the 1st of February as a valentines gift and still haven’t received, this company are just money grabbers STAY AWAY!!£

18 februari 2025
Review zonder uitnodiging
Logo Icutee

Antwoord van Icutee


Dear customer,
We apologize for the long shipping time, we trust you will receive your item soon.
Hello Your package has been sent to the logistics company. you click this link ,and you can track your parcel :https://t.17track.net/en#nums=LZ167919932CN&fc=3013
If you have any questions, please contact email: icuteeofficial@gmail.com. We will help you deal with it in time.

Beoordeeld met 1 van de 5 sterren

I placed an order middle of January…

I placed an order middle of January still haven’t received it for Valentine’s Day and I paid for express shipping that was 45.00 and said 2-5 days! Will not order from this place again didn’t reimburse me would not suggest it. It’s a scam.

13 februari 2025
Review zonder uitnodiging
Logo Icutee

Antwoord van Icutee

Dear customer,
Hello Your package has been sent to the logistics company. you click this link ,and you can track your parcel :https://t.17track.net/en#nums=YT2503621401026693&fc=190008
If you have any questions, please contact email: icuteeofficial@gmail.com. We will help you deal with it in time.

Beoordeeld met 5 van de 5 sterren

Absolutely love the finished product…

Absolutely love the finished product and can't wait to see my neighbours face when she receives it on xmas day thankyou so much

1 november 2024
Review zonder uitnodiging
Logo Icutee

Antwoord van Icutee

Thank you for taking your time for positive feedback! We are happy to hear that you had a pleasant experience with us. Your suggestion is our motivation to continuously improve and provide better services. Thank you for liking our product and we look forward to serving you again soon!

Beoordeeld met 1 van de 5 sterren

PLASTIC MIRROR

I ordered the heart shaped mirror with an engraved name for my daughter's birthday. You would think when you hear mirror, it's made of glass!!!!!! They sent me hard plastic with someone else's name on it!!!!!!!! You can't even see out the damn thing!!!!! It doesn't give you a description of the item your purchasing!!!!! I thought it would be a mirror made of glass!!!! I will not be recommending this place to NO ONE!!!!!! I WILL NOT BE PURCHASING ANY ITEM FROM THEM EVER!!!!!!

6 oktober 2024
Review zonder uitnodiging
Logo Icutee

Antwoord van Icutee

Dear customer,
We sincerely apologize for any discomfort caused to you. We understand that the product did not meet your expectations. Your product is made of acrylic mirror material, with a protective film that can be torn off before use. If you are not satisfied with the product you received, you can contact us and let us know. We sincerely apologize for any trouble caused to you. If you have any questions, please contact email: icuteeofficial@gmail.com. We will help you deal with it in time.

Beoordeeld met 1 van de 5 sterren

The product is inferior-

The product is inferior- definitely not worth the money. It’s not even nice enough to give to my granddaughters. I asked to be able to return my product and they refused.
Stay away from this company!!!!

10 oktober 2024
Review zonder uitnodiging
Logo Icutee

Antwoord van Icutee

Dear customer,
We apologize for any discomfort this may have caused you. We understand that this product did not meet your expectations. If you are not satisfied with the product you received, you can contact us and let us know. We apologize for any trouble. If you have any questions, please contact email: icuteeofficial@gmail.com. We will help you deal with it in time.

Beoordeeld met 1 van de 5 sterren

awful experience

Delivery ,awful ,over 5 weeks finally arrived today,my account details have somehow dissapeared ,ordered silver in colour gold has been sent ,stay well clear ,awful

15 oktober 2024
Review zonder uitnodiging
Logo Icutee

Antwoord van Icutee

Dear customer,
Sorry for the inconvenience if it is our product that is made in the wrong color, you can tell us, you can contact us and send the product pictures to our after-sales mailbox, we will further deal with it. We apologize for any troubles caused to you. If you have any questions, please contact email: icuteeofficial@gmail.com. We will help you deal with it in time.

Beoordeeld met 1 van de 5 sterren

Order a product got something I don't…

Order a product got something I don't want and instead of replacing it for me they are giving me a coupon for my next order. Why would i order from there again if when I did order I got something different then what it shows on the photos

13 oktober 2024
Review zonder uitnodiging
Logo Icutee

Antwoord van Icutee

Dear customer, We understand that the product did not meet your expectations. There is no problem with the production of your light. It is a marquee style that automatically switches the light mode. If you are not satisfied with our product, we can give you some refund compensation. If it is acceptable, you can let us know, you can contact us and let us know. We apologize for any troubles caused to you. If you have any questions, please contact email: icuteeofficial@gmail.com. We will help you deal with it in time.

Beoordeeld met 2 van de 5 sterren

Misrepresentation

The item came in way smaller than I expected. The same product in the picture was way larger and more of what I was looking for. The picture definitely was a misrepresentation of the product.

12 september 2024
Review zonder uitnodiging
Logo Icutee

Antwoord van Icutee

Dear customer,
I apologize for any discomfort this may have caused you. We understand that this product did not meet your expectations. If you are not satisfied with the product you received, you can contact us and let us know. We apologize for any trouble. If you have any questions, please contact email: icuteeofficial@gmail.com. We will help you deal with it in time.

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