I have given three stars due to very poor customer service..I purchased items on 2nd September and never recieved..so I finally cancelled order and repurchased 1st October. I have gone 1 whole month w... Toon meer
Bedrijf heeft geantwoord
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Easy to follow website, great communication and information about the products and fast delivery. I had the Black Friday bundle: toothpaste, whitening powder and pen and the whitening strips ... usin... Toon meer
Bedrijf heeft geantwoord
My first time using Icy Bear products. I bought the 14 day smile transformation kit and I think it's brilliant, a noticeable difference within a few days ,my teeth are definitely alot whiter. The p... Toon meer
Bedrijf heeft geantwoord
Delivery fast, reliable and well packaged. So far I am impressed with the tooth whitening powder, it really does appear to be making a difference! Unfortunately I can't say the same for the toothpast... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Created by Dentists, Icy Bear has developed a range of award winning oral care and teeth whitening products, with a mission to give people a healthier, happier & brighter smile. Products include non peroxide Teeth Whitening Strips, PAP+ Whitening Powder and the innovative Whitening Toothpaste, uniquely formulated with one carat of fine diamond dust. This natural abrasive gently polishes enamel, effectively reducing surface stains and restoring teeth to their natural whiteness.
Contactgegevens
Verenigd Koninkrijk
- icybeardental.com
4,4
Uitstekend
3K reviews
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This is the 3rd time I have ordered…
This is the 3rd time I have ordered from icy bear, the products are great and also have amazing bundles. It's great for people who cant afford dentist prices. Well done DR Hannah 👏 customer for life 😁
2 oktober 2026
Antwoord van Icybeardental
Hi Amy,
It’s fantastic to hear that this is your third order with Icy Bear Dental and that you’ve continued to enjoy the products and our bundles. Knowing you’ve found options that work well for you and fit within your budget makes your feedback especially meaningful.
We’ll be sure to share your lovely words with Dr Hannah and the wider team. Thank you for your continued support and for becoming a customer for life — we’re genuinely delighted to have you with us.
I have no idea what the product is like…
I have no idea what the product is like yet, but 4 emails back to back directly after purchase is excessive
2 oktober 2026
Antwoord van Icybeardental
Hi Elise,
Thank you for your honest feedback. We understand that receiving four emails back-to-back immediately after placing an order can feel excessive, and we’re sorry if the frequency of our messages was frustrating.
As you haven’t had the opportunity to try the products yet, we hope you’ll be able to form a positive impression once they arrive and you’ve had some time to use them.
We appreciate you raising this with us, as feedback like yours helps us review the customer experience from ordering through to post-purchase communication.
Love all of them I would buy another…
Love all of them I would buy another one for a Xmas for my daughter but with it coming in a brown box doesn’t look very nice
25 september 2026
Antwoord van Icybeardental
Hi Helen,
Thank you for your lovely 5-star review. We’re delighted to hear that you’re enjoying all the products and are even considering getting another set as a Christmas gift for your daughter.
We also appreciate your honest feedback about the brown outer packaging. We understand that presentation can be especially important when purchasing something as a gift, and we’ll make sure your comments are passed on to the relevant team.
Thank you again for choosing Icy Bear Dental and for sharing your experience.
Antwoord van Icybeardental
Hi Ane,
Thank you for your 5-star review. We’re so pleased to hear you found our website easy to navigate and enjoyed the service you received. Making the whole experience simple and straightforward is important to us, so your feedback is lovely to hear.
We really appreciate you choosing Icy Bear Dental and taking the time to share your experience with us.
Quite Good
I don't think that any of the teeth whitening products are as good as they say they are, hence I don't feel that I can give a 5 star review. But Icy Bear do seem to be better than the previous product I was using. Their customer service seems to be good too, as my product arrived very quickly. If you are a bit savvy and time your order just right, you can get substantial discounts, which softens the blow of what tend to be overpriced products. As things stand I would use Icy Bear again.
25 september 2026
Antwoord van Icybeardental
Hi Richard,
Thank you for sharing such a detailed and balanced review. We really appreciate your honesty about the whitening results and understand why you’ve held back from giving 5 stars. It’s encouraging to hear that you feel Icy Bear has performed better than the product you were previously using.
We’re also pleased that your order arrived quickly and that you’ve had a positive impression of our customer service. We know our offers can make a difference too, so it’s great to hear you’ve been able to take advantage of some of them.
Thank you for giving Icy Bear a try and for considering using us again. Your feedback is genuinely appreciated.
Antwoord van Icybeardental
Hi Donna,
We’re delighted to see your lovely 5-star review! It’s fantastic to know you’ve had such a positive experience with Icy Bear Dental.
Thank you for choosing us and for taking the time to share your feedback. We really appreciate your support and hope you continue to enjoy your Icy Bear Dental products.
I have used the toothpaste and the…
I have used the toothpaste and the powder and I can not see any difference in my teeth. 😔
2 oktober 2026
Review zonder uitnodiging
Antwoord van Icybeardental
Hi Charlotte,
We’re sorry to hear that you haven’t noticed the difference you were hoping for after using the toothpaste and powder. We understand how disappointing that can be, particularly when you’ve taken the time to use both products.
Whitening results can vary from person to person, and we appreciate you being honest about your experience. We’d really like the opportunity to understand more about how you’ve been using the products and see if there’s anything we can do to help. Please contact us at enquiries@icybeardental.com with your order details.
Excellent products and fast delivery
25 september 2026
Antwoord van Icybeardental
Hi Ailie,
It’s wonderful to hear that you’re happy with your Icy Bear Dental products and that your order arrived quickly. We always want the experience to be as smooth from delivery through to using the products, so it’s great to know both stood out for you.
Thank you for choosing Icy Bear Dental and for taking a moment to share your 5-star experience. Your support means a lot to our team.
I haven’t received yet emailed you but…
I haven’t received yet emailed you but not had any response says delivered but to where please
25 september 2026
Antwoord van Icybeardental
Hi Sally,
We’re very sorry to hear that your order hasn’t reached you, especially as the tracking shows it as delivered and you’ve already emailed us without receiving a response.
We completely understand how concerning and frustrating this must be when you don’t know where the parcel has been left. Please contact us at enquiries@icybeardental.com with your order details so we can look into the delivery with our fulfilment team and help get this resolved.
Antwoord van Icybeardental
Hi Karen,
Thank you for your 4-star review. We’re glad to hear you found the ordering process easy and that updating your card details was quick and straightforward.
We hope you enjoy your first order and have a great experience as you get started with your Icy Bear Dental products. We really appreciate you giving us a try and taking the time to share your feedback.
Quick and prompt order process
Quick and prompt order process, looking forward to my delivery and white teeth x x
2 oktober 2026
Antwoord van Icybeardental
Hi Louise,
We’re pleased to hear you found the ordering process quick and straightforward. It’s lovely to know you’re looking forward to receiving your products and getting started with your whitening routine.
Thank you for choosing Icy Bear Dental and for taking the time to leave us a 5-star review, Louise. We hope your delivery arrives smoothly and that you enjoy using your new products.
Icy Bear Products
Very easy to order, quick delivery, good communication throughout.
25 september 2026
Antwoord van Icybeardental
Hi,
Thank you for your 5-star review. We’re pleased to hear that you found the ordering process easy, your delivery arrived quickly, and our communication kept you informed throughout.
It’s great to know everything went smoothly from placing your order through to receiving it. We really appreciate you choosing Icy Bear Dental and taking the time to share your experience.
Antwoord van Icybeardental
Hi Amanda,
We’re delighted to hear that you were happy with the service and that your order arrived quickly. We know how much a smooth, speedy delivery can add to the overall shopping experience, so it’s lovely to know everything went well for you.
Thank you for taking the time to share your feedback and for leaving us a 5-star review, Amanda. We really appreciate your support.
Antwoord van Icybeardental
Hi Annette,
Thank you for your lovely feedback. We’re so pleased to hear that you were happy with the customer service you received. Knowing our team made a positive impression is always incredibly rewarding.
We really appreciate you taking the time to leave us a 5-star review, Annette, and for choosing Icy Bear Dental.
The only toothpaste that really makes…
The only toothpaste that really makes my teeth feel clean. My dentist and hygienist were very happy with my cleaning routine on my last appointment.
2 oktober 2026
Antwoord van Icybeardental
Hi Emma,
It’s wonderful to hear that our toothpaste has become the one you rely on for that fresh, genuinely clean feeling. Even better, it’s lovely to hear that your dentist and hygienist were happy with your cleaning routine at your recent appointment.
Thank you for sharing your experience, Emma. We really appreciate you making Icy Bear Dental part of your daily routine and taking the time to leave such positive feedback.
Antwoord van Icybeardental
Hi Debby,
We’re pleased to hear you found our website easy to navigate and that placing your order was a straightforward experience. It’s always great to know customers can easily find what they’re looking for and complete their purchase without any hassle.
We hope you enjoy trying your new products, Debby, and we’d love to hear how you get on once you’ve had a chance to use them.
Thank you for your 5-star review and for choosing Icy Bear Dental.
Excellent customer service
Excellent customer service. Products are amazing too
2 oktober 2026
Review zonder uitnodiging
Antwoord van Icybeardental
Hi Beverley,
We’re delighted to hear that you’ve been so impressed with both our customer service and the products. It’s wonderful to know you’ve had a positive experience across the board, from the support you received to the products themselves.
Thank you for taking the time to leave us such lovely feedback, Beverley. We really appreciate your 5-star review and your support of Icy Bear Dental.
I have given three stars due to very…
I have given three stars due to very poor customer service..I purchased items on 2nd September and never recieved..so I finally cancelled order and repurchased 1st October. I have gone 1 whole month without the powder toothpaste etc.after using for 2yrs +..I was told they would be posted last Friday so waited another week..shocking customer service for such a successful business.
1 oktober 2026
Antwoord van Icybeardental
Hi Julie,
We’re very sorry to hear about the experience you’ve had, especially after being a loyal customer for over two years. We completely understand how disappointing it must have been to go without your usual powder, toothpaste and other products for an entire month, particularly after your original order from 2 September was not received and you then had to cancel and place another order.
We’re also sorry that you were given an expected posting date and then had to wait another week without receiving your order. This is certainly not the level of service we want our customers to experience.
Thank you for being honest about what happened, Julie. Your feedback regarding the delays and communication is genuinely appreciated and will be shared with the relevant team.
This really does the job
The product itself really does work my teeth are so much whiter, even my husband’s teeth after a couple of uses. And believe me his teeth are like ruddy tombstones! Delivery as well is quick.
Would definitely recommend.
24 september 2026
Antwoord van Icybeardental
Hi Debbie,
We love hearing that you and your husband have both been enjoying the results! It’s fantastic that you’ve noticed such a clear difference after just a couple of uses, and we’re especially pleased that the quick delivery added to the experience.
Thank you for the brilliant recommendation, Debbie, and for sharing such a fun and honest review. We really appreciate your support and are delighted that you’re both enjoying the products.
Antwoord van Icybeardental
Hi,
We’re so pleased to hear your order arrived quickly and that you were happy with the delivery service. Getting your products to you promptly is an important part of the experience, so it’s lovely to know everything went smoothly.
Thank you for taking the time to leave us a 5-star review and for choosing Icy Bear Dental. We really appreciate your support.
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