ID.me Reviews 

Horrible program. It makes obtaining what you need take much longer. Then the store needs the hard copy ID anyway. This was a waste of time. I also don’t like that they store your information.

Don’t be afraid to use this site! ( always check everybody first each time though because i dont trust anybody)😬 It was very easy to maneuver!

For accounting tax purposes I needed to get onto this platform. It is an easy set up process and I feel that using for tax payments in the future it will be seamless.

I was easily able to sign up - HOWEVER there is no reason to be doing this in the first place. It is giving too much information to one entity - and private information at that. Now one source has access to many accounts. I was not happy to make this change. It is cumbersome to go back and forth between devices if not doing this solely on a mobile phone. What if my phone is dead? What if I don't have a phone? Not a fan.

I had to use ID.me to make changes in my treasury account, and it took forever. My husband had to make the same change; his took one hour, but when we worked together to make the same change for me, the process wouldn't work. I had to spend two hours fooling with the program and then make a call, waiting on hold for 30 minutes, before someone could help me, which she successfully did.

After many tries, finally this mess did work. Not a govt agency, get ready for another data breach. Online, with AI now, is like the wild west. Bring your digital gun. Use this or dont get your bonds, what a choice you are forced to use.

I have tried several times to set this up because apparently I need to for several accounts. However, I have not been able to because of the QR code. I am going to find something else. Stay away.

After numerous attempts waiting over 2 hours, to get assistance from their “agent” no one ever shows up! You just wait, wait and wait. They later send you a email asking how the agent did, he didn’t, he never showed up. Then you leave them feedback and they ask if you would take a phone call, you leave your number, no call back. This is poor excuse for customer service!

TreasuryDirect’s decision to mandate ID.me without providing a public fallback—such as the federal government's own Login.gov—creates a troubling barrier to citizen-held public debt. Mandating that individuals surrender sensitive biometric data and identity documentation to a private, for-profit vendor just to access their own savings bonds and Treasury securities privatizes an essential civic interface. When commercial contractors face technical bottlenecks or verification failures, customer support is treated as a cost center rather than a statutory obligation. Given that the IRS and other agencies walked back sole-source reliance on biometric identity vendors following serious oversight concerns, why has the Treasury Department made a private contractor the exclusive gatekeeper to direct public savings?

Strongly dissatisfied with the current requirement to use a private company to access essential federal and state services.

The overall process is overly complicated, intrusive, and creates unnecessary barriers for citizens trying to access public services. It is deeply concerning that public access is contingent upon engaging with a third-party private entity.

Much too cumbersome. I saw no reason to switch from a .gov account to a private entity. It reminded of the fiasco when the education department decided to switch student loan administrations to private “providers.” If you’re just beginning to buy treasuries, I’d suggest doing it through your broker, whom you may already trust.

The bad reviews mirror my experience. Difficult and repetitive with dead ends that kept me from accessing my account. I spent hours using a defective process and receiving unhelpful asnd misleading instructions on the Chat. I waited over an hour for a live agent who never showed up.

I would give this zero stars if I could. This program consumed three days of my time trying to sign up. It is outrageous that these people have convinced the Treasury Dept. to make this the only way to access remotely information about OUR OWN BOND INVESTMENTS!!! Options to provide them the information they require is uncompromisingly rigid and not at all friendly to older computers/phones or software programs. It relies entirely too much on phones as opposed to tablets or pcs. I was trapped into using this by virtue of this company having persuaded the Dept. of the Treasury to make this they only way we can remotely access information about our previous bond purchases. DoT removed any other alternative, so I'm stuck with having to use this abomination. Going forward, I will never use any company or service that offers me only ID.me.

Creating new account looked like logging into existing account to add a credential. Simply adding 'create' to user and password prompts would help. Asking for user and password is typically method to log into existing account. Photo process required too many tries. Trusting cell phone (i started on wll protected laptop but had to use cell phone for part of process.) Also collects too much private data into one site. Would not have joined if not required.

The selfie biometric verification took several tries and No clear explanation was given to correctly take a selfie. The password process kept rejecting my password. After finally completing the process after many, many tires, I read all this information about a third party, which, I thought this was required to continue Treasury Direct account log-in. I don't see anything wrong with the previous process. It was two step identification and appeared to be much more secure than this new I.D. Me. I thought this I.D. Me was a government monitored account and not a third party. I will have to try a few times to see if it is any more secure. Furthermore, these I.D.Me accounts, to my understanding can use the same password and I have not found that to be true. This is not the solution for better system. Finally, how does this WALLET account come into play?

I’d like to get negative stars. that should be an option. Horrible horrible horrible client experience with product that just doesn’t work right.

Lengthy process, be sure to not have anything planned for a while and have your license.

This process required too much information and requires the user to complete too many steps to verify their identity. This is not user-friendly, especially for older people. I found it unnecessarily difficult and I am not old!