ID.me Reviews 

Logging in was difficult and took multiple attempts. The take photo button opened the camera, but did not work correctly. The screen would go blank would not process the photo taken. Then, I had to log in and try again. It never worked so I eventually took photos before logging in (again) and then uploaded them.

very helpful, clear and trustworthy.

I do not trust ID.me. The experience of setting up my ID.me service was not too complicated, but it requested personal information that I should not be required to release to a private for-profit corporation. I question is why the Treasury dept is requiring that I do this and why they are using a PRIVATE company to do this. This company is unacceptably aligned with the Trump administration that has allowed other private companies (such as Elon Musk's companies) to access and link vast amounts of private information. The Treasury Dept have invaded my privacy by requiring me to use this company's poorly secured data servers.

Difficult, cumbersome and confusing. Why is this the new government standard. Anyone without a computer background and lots of patience will be totally lost, especially senior citizens.

Don’t use it unless you have no choice. Way too much personal information in one place

As you can see from reviews many people did not rate it 5 star. The average rating is a caution. I had a difficult time getting a sharp and clear passport picture to load. When it did load it registered the passport a foreign-despite the large USA logo. Other photos refused to load even when they were clear. It took a long time to get registered, and locked up completely when I tried to register my wife using the same process.

I found the process to be streamlined and easy to follow however I had the assistance of the CPA I hired which made things much easier.

During the process of verifying my identify, after giving them my address, a picture of my driver's license information, my SSN, a video of me, the rights to my firstborn {okay, not really the firstborn}, my account was "suspended." I was unable to get any response from them at all about the problem for 18 days.

Horrible program. It makes obtaining what you need take much longer. Then the store needs the hard copy ID anyway. This was a waste of time. I also don’t like that they store your information.

Don’t be afraid to use this site! ( always check everybody first each time though because i dont trust anybody)😬 It was very easy to maneuver!

For accounting tax purposes I needed to get onto this platform. It is an easy set up process and I feel that using for tax payments in the future it will be seamless.

I was easily able to sign up - HOWEVER there is no reason to be doing this in the first place. It is giving too much information to one entity - and private information at that. Now one source has access to many accounts. I was not happy to make this change. It is cumbersome to go back and forth between devices if not doing this solely on a mobile phone. What if my phone is dead? What if I don't have a phone? Not a fan.

I had to use ID.me to make changes in my treasury account, and it took forever. My husband had to make the same change; his took one hour, but when we worked together to make the same change for me, the process wouldn't work. I had to spend two hours fooling with the program and then make a call, waiting on hold for 30 minutes, before someone could help me, which she successfully did.

After many tries, finally this mess did work. Not a govt agency, get ready for another data breach. Online, with AI now, is like the wild west. Bring your digital gun. Use this or dont get your bonds, what a choice you are forced to use.

I have tried several times to set this up because apparently I need to for several accounts. However, I have not been able to because of the QR code. I am going to find something else. Stay away.

After numerous attempts waiting over 2 hours, to get assistance from their “agent” no one ever shows up! You just wait, wait and wait. They later send you a email asking how the agent did, he didn’t, he never showed up. Then you leave them feedback and they ask if you would take a phone call, you leave your number, no call back. This is poor excuse for customer service!

TreasuryDirect’s decision to mandate ID.me without providing a public fallback—such as the federal government's own Login.gov—creates a troubling barrier to citizen-held public debt. Mandating that individuals surrender sensitive biometric data and identity documentation to a private, for-profit vendor just to access their own savings bonds and Treasury securities privatizes an essential civic interface. When commercial contractors face technical bottlenecks or verification failures, customer support is treated as a cost center rather than a statutory obligation. Given that the IRS and other agencies walked back sole-source reliance on biometric identity vendors following serious oversight concerns, why has the Treasury Department made a private contractor the exclusive gatekeeper to direct public savings?

Strongly dissatisfied with the current requirement to use a private company to access essential federal and state services.

The overall process is overly complicated, intrusive, and creates unnecessary barriers for citizens trying to access public services. It is deeply concerning that public access is contingent upon engaging with a third-party private entity.