Idivia Reviews 98

Antwoord van Idivia

30 apr 2025

Dear Michele,

Thank you very much for your kind feedback. We're delighted to hear that the process was smooth and that everything arrived exactly as expected.

Your satisfaction is our top priority, and it’s always rewarding to know we’ve met your expectations.

We look forward to serving you again soon.

Warm regards,
IDIVIA Team

Antwoord van Idivia

30 apr 2025

Dear N Robbins,

Thank you very much for your kind review and 5-star rating. We're truly pleased to know that you were satisfied with the quick delivery and that our customer service met your expectations.

Your feedback is greatly appreciated and motivates our team to continue delivering a high standard of service.

If there's anything else we can assist you with, please don’t hesitate to reach out.

Best regards,
IDIVIA Team

Antwoord van Idivia

17 mrt 2025

Dear Customer,

Thank you very much for taking the time to share your feedback. Our primary goal is always to improve, and your input is invaluable in helping us learn from our mistakes.

We completely understand your frustration and sincerely apologize for the inconvenience you experienced. Based on your review, it seems you did not receive timely updates or responses to your inquiries. We are currently investigating the situation, as our analysis shows that our customer care and marketing teams responded to your messages within a few hours, doing their best to provide the most accurate information available at the time.

Regarding the delay in shipping your order, we share your frustration and would like to clarify that this was due to an issue with receiving a product from the brand. The products we had in stock had a short expiration date, and we chose not to send a product that was nearing expiration. On March 12th, we informed you that the order would be shipped within two business days, but unfortunately, the product did not arrive in time to allow for shipment. While we had planned to ship your order today, we immediately processed the cancellation and full refund upon your request.

We sincerely apologize for any inconvenience this has caused. Our goal is always to provide the best possible service, and we regret that we fell short of your expectations in this instance.

If you have any further questions or need assistance, please do not hesitate to reach out. We are always here to help.

Best regards,
IDIVIA Team

Antwoord van Idivia

27 mrt 2025

Dear Vian,

Thank you for your feedback! We're delighted to hear that you are satisfied with your purchase and that you found a great product at a competitive price.

We sincerely regret the delay in delivery and appreciate your patience. We’re always working to improve our service, and we look forward to providing you with an even better experience on your next purchase.

We can’t wait to have you shop with us again!

Best regards,
IDIVIA Team

Antwoord van Idivia

16 mrt 2025

Dear Ali,

Thank you for your feedback. We sincerely regret to hear about your disappointment. We understand how frustrating this situation must have been for you.

Please note that when your order was refused upon delivery, the shipment was returned to us. In accordance with our refund policy, shipping fees are non-refundable in such cases. However, we promptly processed a full refund for the products. We have shared detailed information regarding the refund with you via email, and we regret that you have not had the opportunity to discuss this further with us.

We truly value your feedback and regret that this experience did not meet your expectations. If there’s anything further we can do to assist you, please feel free to reach out.

Best regards,
IDIVIA Team

Antwoord van Idivia

7 mrt 2025

Dear Maria,

Thank you for sharing your experience with us!

We’re thrilled to hear that your delivery was quick and that you were satisfied with our delivery service. However, we sincerely apologize for the condition in which your items arrived. We understand how important it is for products to be packaged securely, and we appreciate you bringing this to our attention. We’ll certainly review our packaging process to ensure that this doesn’t happen again in the future.

Your feedback is valuable to us, and we’re committed to continuously improving. We hope to serve you again with an even better experience next time.

If you have any further concerns, please don’t hesitate to reach out—we’re always here to help.

Best regards,
IDIVIA Team

Antwoord van Idivia

29 jan 2025

Dear Customer,

Thank you so much for your kind words and for sharing your experience!

We truly appreciate your feedback and are glad we could assist in getting your order to you. We apologize for the initial lack of communication, but we’re thrilled to hear that our efforts to keep you updated and track the delivery helped ease your worries.

It's always a pleasure to help our customers find those hard-to-get products, and we're delighted that we could provide that for you! Your satisfaction means the world to us, and we’re so grateful for your trust in us.

If you ever need anything else, please don't hesitate to reach out – we’re always here to help!

Best regards,
IDIVIA Team

Antwoord van Idivia

29 jan 2025

Caro Eduardo,

Muito obrigado pelo seu feedback tão positivo! Ficamos muito felizes em saber que teve uma experiência excelente desde a compra até à entrega e que ficou satisfeito com os nossos preços em comparação com a concorrência.

Agradecemos imenso por escolher a nossa loja para a sua primeira compra e ficamos contentes por saber que podemos contar consigo para futuras compras. Será sempre um prazer atendê-lo novamente!

Se precisar de alguma coisa ou tiver alguma dúvida, não hesite em nos contactar. Estamos sempre à disposição para ajudar. 🙏

Com os melhores cumprimentos,
Equipa IDIVIA

Antwoord van Idivia

Geüpdatet op 1 jan 2025

Dear Liat,

Thank you for taking the time to share your feedback with us. We sincerely apologize for the inconvenience you experienced with the delayed delivery of your order. Your feedback is incredibly important to us, as it helps us identify areas for improvement.

After reviewing your case, we understand that your order has now been delivered, but we fully recognize and regret the delay you encountered. We strive to provide a smooth and timely delivery experience, and we are sorry that this was not the case for your order.

We would like to address your concerns carefully and transparently. As communicated during the checkout process, the current situation in Israel has presented significant logistical challenges, which have impacted delivery timelines. These challenges include:
- Flight Suspensions: In October, flight suspensions to Israel caused by the ongoing security situation led to several weeks of delays.
- Customs Delays: Israeli Customs is currently not processing orders on a FIFO (First In, First Out) basis, resulting in unpredictable and extended processing times.
- Limited Control Over Customs Procedures: Customs clearance is managed by government entities, and unfortunately, we are unable to influence these processes.

Throughout this time, we remained in contact with Israel Post to monitor your order's status and investigate its progress. While delays are sometimes unavoidable due to the current situation, we want to reassure you that your order is always fully secure with us. If, for any reason, an order is not delivered, we are happy to offer a resolution—whether it’s a refund or a reshipment—based on your preference.

We deeply regret that these external factors affected your experience, and we are committed to improving our service wherever possible. Your satisfaction remains our top priority, and we will continue working to ensure smoother delivery processes for our customers moving forward.

If there is anything else we can do to address your concerns, please do not hesitate to reach out. We are here to help.

Warm regards,
IDIVIA Team

Antwoord van Idivia

29 jan 2025

Dear Demclark,

Thank you so much for your fantastic review! We’re thrilled to hear that your La Roche-Posay sunscreen arrived promptly and that you’re satisfied with your experience. It’s wonderful to know you’ll be making us your go-to source for sunscreen, and we’ll be here to serve you whenever you need it.

We appreciate your kind words and look forward to continuing to provide you with high-quality products—wherever you are!

If you ever have any questions or need assistance, please don’t hesitate to reach out. We’re always happy to help!

Warm regards,
IDIVIA Team

Antwoord van Idivia

29 nov 2024

Dear Judith,

Thank you so much for your kind words and for taking the time to leave this wonderful review! We’re thrilled to hear that you were satisfied with the prompt shipping and regular updates, as well as the condition of the products. It’s our goal to provide the best possible service, and we’re glad to know we met your expectations. We look forward to serving you again in the future!

Best regards,
IDIVIA Team

Antwoord van Idivia

29 nov 2024

Caro Ricardo,

Muito obrigado pela sua excelente avaliação! Ficamos muito felizes em saber que a sua primeira experiência de compra foi positiva e que conseguimos corrigir o erro no endereço de forma rápida, garantindo a entrega dentro do prazo. Agradecemos também pelas palavras gentis sobre o nosso site — trabalhamos para tornar a experiência de compra o mais simples e prática possível.

Será um prazer atendê-lo novamente em futuras compras.

Atenciosamente,
Equipa IDIVIA

Antwoord van Idivia

29 nov 2024

Dear Shannon,

Thank you so much for your amazing review! We’re thrilled to hear that you were happy with our prices and the quick shipment. Your satisfaction is our top priority, and we can’t wait to serve you again in the future.

Best regards,
IDIVIA Team

Antwoord van Idivia

29 nov 2024

Dear Maria,

Thank you so much for your wonderful review! We’re delighted to hear that you had a positive experience with our customer service team. It's great to know that we were able to assist you quickly and efficiently with your payment issue, and that your products arrived in perfect condition. Your feedback means a lot to us, and we’re thrilled that you’re happy with both our service and the quality of the products. We look forward to serving you again soon!

Best regards,
IDIVIA Team

Antwoord van Idivia

13 okt 2024

Dear Susan,

Thank you so much for your wonderful review! 🌟 We're thrilled to hear that you're enjoying our skincare products.

Your satisfaction means the world to us, and we appreciate you taking the time to share your positive experience. If you have any questions or need further recommendations, feel free to reach out. We're here to help!

Wishing you continued glowing skin!

Best regards,
IDIVIA Team

Antwoord van Idivia

21 sep 2024

Dear Nancy,
Thank you so much for your kind review! We're thrilled that you found the Redken product you were looking for and that the quick delivery from Portugal exceeded your expectations. It’s great to hear you’re considering re-ordering with us! If you ever need anything else, we’ll be more than happy to assist.

Best regards,
IDIVIA Team

Antwoord van Idivia

17 sep 2024

Dear,

Thank you so much for your kind words and positive feedback on the Vichy deodorant! We're thrilled to hear that you're happy with the product, pricing, and our delivery service.

If there was anything that led to the one-star rating, please let us know—we'd love the opportunity to improve your experience further. Your satisfaction is our top priority, and we are always here to assist with anything you need.

Thanks again for choosing us, and we look forward to serving you in the future!

Best regards,
IDIVIA Team

Antwoord van Idivia

21 sep 2024

Dear, Thank you so much for your kind review! We're delighted to hear that your delivery went smoothly and that you received your order from Japan without any issues. It's great to know we could provide such a positive experience. If you need anything in the future, feel free to reach out!

Best regards,
IDIVIA Team