RS Components Reviews 

I am used to "same day dispatch" or the next day or day after that, but these guys are very different, I think the guy who processes incoming orders works only every 2nd week.

HUGE DELAYS. The delivery time is excessive. After 8 days, Tracker still showed "Order received". Absolutely NO SUPPORT for private online customers, if you call, the answering machine tells you to find your answers on their website. No communication updates on progress. Listen to the bad reviews, it will save you time and stress!

Vorsicht Betrüger!!! Mein Geld ist weg! Absolute Funkstille. Hätte ich mich Mal früher informiert. Nicht überweisen!

Täysin turha yritys joka ei myy yksityis henkilöille tuotteitaan. Pitäkööt tunkkinsa. Tilaan vastaisuudessa Aliexpressin kautta kaikki tarvitsemani komponentit!

They deducted twice for an online purchase and will not reverse the one, telling me that they cant release it because its pending with the bank. now they tell me as the merchant they cant reverse the funds , I must go to the bank and do it myself, they admit to causing the error but will not fix it.
Shocking service

Long story short… DO NOT USE. Rather pay more to get it elsewhere, NOT WORTH IT.
No responses, incorrect information from people and website, constant broken promises.
“I'll get back to you” and “confirmed” mean nothing.
From my understanding, there is 1 person who works there, and she has to split her time between doing her work and stopping the other people from drinking bleach and/or licking the electrical sockets.
It's so far beyond that I will never use them again and recommend any and all to stay away.
It makes me question the survivability of businesses and just humanity generally.
The first 7 weeks that the order was late and how they handled it convinced me never to engage with them again, but the next 5 weeks delay after that and how they handled it makes me question anyone who would engage with them.

I would recommend a critical assessment when doing business with anyone who uses RS-Online, because if they do so willingly, their judgment is clearly compromised.

For a 1st time buyer from RS components my experience was good ( excellent) before I purchase anything online I normally check the reviews out 1st .and there was a lot of complaints and bad reviews for this company .........but i was looking for a measuring tape from the make stanley called the fat max .but the brand new one that came out .and couldn't source it anywhere and this is where this company comes into play . I Think there is a lot of misperseptions about this place . 1st it works just like if you order from Amazon US .they deduct the money from your account but it stay pending until they source the product from somewhere in the UK .so if it says on the website they have it in stock it means it needs to be imported and that takes about a week and maybe 2 day but they keep you in the loop about the process via email . I will definitely be ordering from them in the future .thanks for everyone involved

They do not support any of there products or give a direct technical support # for customers to resolve product issues. Only Emails which takes a full week for replies.
BUYERS BEWARE!!!!!!!!!!!!

Final entry on this one. I ordered the Dwyer model 2005 Magnehelic gauge on Amazon July 13th, It shipped on July 14 and it will arrive at my home on July 16th. Enough said.

I posted the review below on July 8th and received a response from RS on the 10th. It appears that my order was cancelled due to a system glitch and if I am still interested in the order I would have to place it again. Amazon it is....

I ordered a Dwyer brand differential pressure gauge on June 24th and was advised on June 28th that I would have to provide additional detail about the application for this gauge as the company is subject to strict regulations on what they can export to Canada. That seemed fair enough so, on June 28th(same day) I responded and gave a detailed explanation of how I would use the gauge to monitor the cleanliness of the filter on my Laguna dust collector in my woodworking shop. July 6th I followed up to ask if this order would be processed or if i would be better off to seek other solutions. No response as of July 9th. Meantime, I ordered a cheap Chinese manometer on Amazon so I could at least begin monitoring my filter. I would much rather buy the highly reputable Dwyer gauge from an American or Canadian supplier if it is available. It is entirely possible that there is a bureaucratic maze that RS must navigate to get approval to ship, although that seems a bit far-fetched. If that is the case, I would appreciate them saying that and giving a time estimate for the required wait. The only thing that can make slow or poor customer contact/service worse is no customer contact/service at all.

I reached out via phone this morning because my company card was charged 4(!) times...

I called TWENTY SIX times and NO ONE answered all during their advertised business hours.

Simply insulting.

I have dealt with RS over 30 years , firstly in North of England , past 14 in the south at the Bermondsey Branch .
I have to admit the service in the shop has always been poor.
However , I had to take a lot of returns back at 4pm on a Friday , and Adele could not have done any better, welcomed with a good afternoon. I explained I was bringing a lot of returns back , she said no problem.
Very professional in checking everything , ensured I was happy with outcome , and wrote all references down for me.
Branch manager came out and was exactly the same
A 100% improvement , glad I can give a genuine positive experience .

TAKES TOO LONG TO DISPATCH ONE TINY ORDER, TRACKING NUMBER DOES NOT WORK, THEIR AI CHAT BOT IS USELESS AS F AND NOWHERE TO CONTACT. USELESS! I STILL HAVE NOT GOT MY ORDER. NEVER ORDERING AGAIN.

I bought 4 tools, Pliers , chose the store, paid for them and they sent me a confirmation email saying ready to collect, 3 days later I received an email ,Dear valued customer,

We are contacting you in relation to a recent order you made with us through our website.

Due to a technical issue with our internal systems, the pricing displayed on a number of our Knipex products was incorrect. These inaccurate prices resulted in us receiving a significant increase in order volumes which we are not able to fulfil.

We are working to rectify this issue as soon as possible, but regrettably, it means we have cancelled the affected articles on your order in line with our terms and conditions.

We would like to apologise for any confusion or inconvenience this may have caused.

We do also have a wide range of other products available to help meet your needs, so please browse our website to check out what we offer.

Thank you for your attention and understanding.

Customer Services
So you bought an item paid for it they agreed took the money and when you go to collect it they say it was too cheap, Horrible company CEO SIMON PRYCE. sort your company out

The item I bought came without a fuse. Typically this type of item is supplied with a fuse. The item description mentions fuses. The item reference includes current rating, the description on the order confirmation specifies 1 fuse, BUT at the end of a long table in the description, the small print says does not come with fuse.

My first ever order from the site, ordered two items, email the next day to say a pricing error and would be cancelled. Now trying to get a refund... Avoid at all costs.

Me dicen que me han hecho el abono de una devolución y llevo cerca de un mes esperando y no me han devuelto nada.

I ordered 14 items each of which showed it was available. They shipped 1, billed my for 1 and charged me shipping, which was due to be free if the had sent me more than 1 item.
If you can’t ship everything you should be entitled to choose if I still want an incomplete order.
Nope they just took the money off my credit card.
Whatever you do don’t buy from RS Components.

Well sucky... Next day delivery, great am desperate for a part, house in darkness.. Simple job.. Ordered. Next day (Friday) nothing. Courier tracking, there has been a delay and we will deliver next "working" day. Seriously? All weekend and then Monday? I ordered it on Amazon and wish I had not bothered with RS. It just isn't worth it.

Brilliant customer care service and absolutely fantastic on delivery times. Made an order on the afternoon of 25th March and received it on the morning of the 26th March. Couldn't ask or expect anything better

Excellent value and fantastic delivery speed !
Well done !!! Thank you