RS Components Reviews 

Late delivery of goods after checking that the required delivery times could be met. No explanation, communication or any customer service. Another foreign company purporting to be Australian.

I made a small purchase of f 6 1pf ceramic capacitor to repair an amateur radio dual band 2/70 VHF/UHF Vertical antenna. Very good prices and you can buy 1 or multiples.
I ordered the afternoon the 2.6.25 and received them less than 24 hrs later.. 3.6.25

No that's what I call A1 super swift outstanding service full 5 stars from me.

I completed my repair and all is restored to its original state. Well happy.

Thank you RS ... :-)

Bill Cannon.

On website shown "product not in stock will take longer for delivery". So ordered item to make the delivery charge not so bad, a water pump I'd have to wait a lil while longer for and copper wire. After a week was informed not getting the delayed item and they've discontinued it, and when I emailed saying refund now cancel order, the delivery is at my door before 12 midday next day, and I have paid over £10 delivery charge for £3 of copper wire from Germany.. NOT UK. If the item the water pump was discontinued, then it should not have been available to buy on the website. OK the copper wire is here though so I won't go one star.

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Great experience!
I placed an order online yesterday (Thursday) at 17:57pm expecting to receive it sometimes next week and it was delivered this morning, before noon. Less than 18 hours after placing the order it was delivered, 10 out of 10 for service

Been buying from RS for many years, used to be very much on the ball, recent times no reps, very slow phone service, deluged with thousands of utterly stupid online ads about how they are by the side of their customers (they aren't any more) but need chasing and chasing to get a quote for $20K of urgently needed items. Pease focus on CUSTOMER SERVICE!

Utilisateur professionnel depuis 30Ans (ou l'on pouvais commander 1 seul résistance pour le lendemain en franco de port (je ne l'ai jamais fait)),
Je note une amélioration du service de messagerie sur les délais de livraison et l'heureuse disparition des pop up.
Ce que je ne comprend pas pourquoi c'est la refonte du site, au lieu d'améliorer vous l'avez amputé.
Certes il manquais quelques filtres (notamment disponibilité et délais de livraison)
Mais la c'est le pompons des filtres importants ont disparus, exemple parmi tant d'autre (indice IP sur les boutons poussoirs)
et certains filtres farfelus sont apparu, au lieu d'avoir les infos principal sur la page article, il faut cliquer en bas...
Mais le pire ce sont les doublons de références une ref par dépôt je suppose ?
Donc imaginez il est 18h00 je cherche des ref pour le lendemain donc il faut cliquer sur chaque ligne pour voir la dispos et le délais 3 dépôts = deux a trois fois plus de clic + 1 clic pour plus de détails, vous avez votre propre marque ( qui pour beaucoup de ref est du doublon d'une autre marque et certains sont des articles très bas de gamme) avec des fiche technique très succinctes donc cela ajoute encore des doublons de référence.
Le temps passé a effectuer les commandes est de plus en plus fastidieux, recevoir trois gros cartons sur plusieurs jours pour quelque composants minuscule est aberrant.

Du coup je commande de plus en plus sur Mouser / Digikey
leur point fort: Une pléthore de filtres et de référence, toutes les informations importantes en une seul ligne, possibilité d'acheter à l'unité ou en petite quantité, des prix plus bas, une livraison en 48/72 heure (souvent 48) et un seul carton non surdimensionné !
Mon sentiment est que les développeurs du site RS sont complétement déconnectés des besoins réels des utilisateurs (a moins que l'IA soit passé par la)
La priorité devrais être sur le gain de temps en recherche, la c'est l'inverse.
PS: ne croyez pas que les commandes envoyé a 18H59 sont fait exprès c'est simplement qu'au bout d'une heure voir plus passé a chercher en vain un article urgent pour le lendemain, on envois la commande incomplète ... ou on ne l'envoie pas car on commande ailleurs.
Peut être possédez vous des actions dans une fabrique de souris pc ?
;-D

I have bought RS equipment all over the world.
Goods arrived like they were seconds. Covered in dirt and looked like a mechanic had been using them for the last 12m, but funnily sold as new and were relatively expensive, but was happy to pay for the quality I once knew.
I won't consider RS Components again in NZ.
Portrayed as a NZ based company....who knows where this cheap impersonator company is???
Items take a serious long time to arrive on our shores and customer service is atrocious, when you try to reach out. They say send back your items for a refund (at your expense to an address) and this is 3m after you have complained and heard nothing. This doesn't fill me with confidence that I'd even ever see the refund, so I pay to return them. Months between responses via email. Stay well away and thank me later.

I won't consider RS Components again. The website tricks you into thinking it's a local NZ company. It is not. Goods take a ridiculously long time to arrive and customer service is atrocious. Months between responses.

Poor customer service, feel being scammed.

I ordered online. For technical reasons I had to pay via internet banking. Started chasing them up and after 2 weeks. I am being told payment wasn't successful and they keep referring to my credit card payment. No one is acknowledging my internet banking payment despite sending multiple payment confirmations. Going around in circles.
Will contact bank, if I don't get my money back I will contact the consumer protection and report the company.

Placed an order for a product. The company website says same day dispatch. It took two days to dispatch. Was given a tracking number which didn’t work. After emailing and making a complaint and not receiving a response for a week(website says two working days response on complaints) I phoned up. I was told that the reason why the tracking number didn’t work and my delivery was taking so long was that they had dispatched it from England to without telling me when I ordered it online. I have now been charged twice for the same product and upon calling up about it I was told systems down and we can’t find any information. Genuinely one of the worst experiences I have had with a company and the only time I have felt the need to write reviews to warn others not to shop from this company.

Mehr muß man eigentlich nicht sagen. Da kann der Händler noch so gut sein. Er versucht sich über GLS offensichtlich noch ein Stück Logistikmarge herauszuholen. Machen Etliche. Aber nachdem hier nie Pakete zugestellt werden: Nein Danke. Da kann es schnell sein und verfügbar und was denn nicht noch. Wenn ich immer herumfahren muss und dafür extra Zeit einplanen ist mir das alles egal. Und bei GLS beschweren ändert nix und die Händler ändern nix im Sinne von logistischem 2. Angebot. Von mir aus sogar kostenpflichtig. Aber das is unterirdisch und macht jede Vorleistungsbeurteilung obsolet.

My shopping experience with RS Components, Auckland, NZ has been shocking to say the least.

I tried to purchase some Gorilla Tape from them recently, only to find that the single roll which I wanted had automatically changed to two during the online order. I went through with the purchase, not noticing the change only to find out afterwards, once I received an email receipt.

I tried calling them, only to listen to music for 22 minutes, then being told there was a one hour wait to speak to someone.

I emailed their customer sales team explaining what had happened at 3.30pm, I eventually got an automated reply after 7pm to say they were busy and that someone would answer my enquiry. I waited a day and this never happened, so I sent them another email, only to receive another automated response saying they were busy.

I have waited 3 days and sent 2 emails for a response from anyone from RS Components, the 2 rolls arrived today and i heard nothing about how to return the second roll.

This is just appalling customer service in my view, I won't be buying anything from RS from now on.

I purchased a lock cylinder from RS Australia after talking to one of their experts online. The lock cylinder is manufactured by ABUS in Germany, but when I went to get a few extra keys cut from a local locksmith I found the lock was manufactured by ABUS for sale exclusively in the UK, the keys are registered and it is not possible to get extra keys in Australia. When I explained all of this to RS Australia they were very apologetic and immediately said I would get a refund. That was 39 days ago. Now they don't bother replying to my emails asking when they will refund as promised. They looked good initially but then it all went pear-shaped. They didn't know they were selling a product they should not be selling in Australia, and they made promises of refunds which they now won't deliver on.

RS used to be our goto supplier. They had the benefit of 1) not charging trade customers for delivery, 2) delivering the next day reliably, and 3) you could buy small quantities of components.

Now, they have a minimum £30 order for free delivery, they are often out of stock on common items, and for many items you have to buy minimum quantities of 10, 100 or even more. And some items are shipped from Europe so they don't arrive next day.

Really there is no point in using RS any more as DigiKey, Mouser etc. can ship as quickly, are cheaper, have more stock and don't have the silly minimum quantity restrictions.

All very sad as the current management seem determined to run the business into the ground.

RS Pro meter
Sent for calibration, has a fault on the meter, cant be repaired?
Now its scrap. The meters are sold as disposable items,
Not even a discount to purchase a new one.
Will never use the company for anything and will tell anyone not to as well. Poor customer service

They send the wrong kit, and are extremely hard to get to talk to.
Possibly check to see if CEF can supply much more approachable.

Not to sure what the story is with RS at the moment.
I ordered a gauge which was in stock according to the online store so I made the purchase of $2050 for the gauge.
Waited for a week inbetween I've emailed them asking if they dispatched the order.
No reply to emails so I started to make phone calls.
Eventually I spoke to a lady who told me something was wrong with the payment .i asked how come .... I received a payment confirmation.
She went back to the accounts came back to me and told me I had to wait for another week it takes 7 days to have it here I told her I was already waiting for 7 days.
Any way I asked her to send me a email confirmation of the phone call and item.
Turns out the wrong item has been ordered.
I emailed them to cancel the order and also have tried to call them to confirm the email.
Conviently the waiting time on the phone went from 1 minute to 1 hour.

In a nutshell I expected a bit better service for spending over 2K

RS Components used to be the leading supplier in the UK, providing excellent service and reliability. However, since 2020, there has been a significant decline in their service quality. Prices have increased considerably, many components are now sold only in bulk quantities, and delivery performance has deteriorated substantially. Despite paying for next-day delivery, I frequently experience delays of over five days. This inconsistency is disappointing and does not reflect the level of service I once expected from RS Components

Specifically asked if I ordered that the part could be delivered the next day and told it would - no part next day (Friday), not even picked up. Told it would then be after the weekend/Monday at before 10.30am - no part. Then told Tuesday definitely by 10.30am - no part, eventually turned up later in the day after I had sent the engineers home. I have had to do all the chasing, very little actual help from them. I'm even struggling to get an invoice out of them!! Never again.