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iENYRID is a company founded in 2016, committed to bringing a new revolution in the field of electric scooters and electric bikes through breakthrough technological innovations. In these 8 years, he turned the passion for two-wheelers into a great reality, becoming an international benchmark. Since its inception, we have been committed to providing quality services, focusing on customer satisfaction and having a well-stocked catalog with hundreds of unique items ready for immediate delivery. With an accurate and complete product selection, we are able to meet the different needs of electric scooter and electric bike enthusiasts, providing better solutions for each need. Our customer service consists of industry professionals who are ready to face and solve any customer needs with competence and dedication. What are you waiting for? Request a quote now or visit our website.
Verenigd Koninkrijk
3,3
5 reviews
Heeft 100% van zijn negatieve reviews beantwoord
Reageert doorgaans pas na meer dan 1 maand
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
amazing staff and experience, helped me with everything and super supportive.
Antwoord van iENYRID-UK
Hello,
Dear friend,
I am Leo, a customer service representative at iENYRID.
Thank you for your appreciation of my service.
I wish you a wonderful day!
UPDATE# DONT BUY THIS SCOOTER CHEAP CHINESE PARTS AND POOR QUALITY. AND TERRIBLE AWFUL CUSTOMER SERVICE. BUYERS BEWARE.,!!! I Brought an Ienyrid ES60 Scooter arrived on time but when I took it out the box the rear mudguard was broken so I couldn't attach it and the headset handle bar was faulty so it wobbles back and forth even after you tighten it so I cant ride it I have tried contacting Ienryd via email and WhatsApp but no reply it seems I am left with a faulty scooter and £1000 out of pocket I am so disappointed as ienryd say that have great customer service support I will keep trying and update.your customer service needs improving.i have spoke to ienyrid and they are sending me a new mudguard which is good thank you ienyrid but the loose head set I had to fix at a cost of£50 to myself and my time so disappointed in ienyrid as I sent them the videos of the headset via there what's app number but they just didn't want to take responsibility so I wouldn't recommend buying an ienyrid product.also I don't like leaving bad reviews for anything if the company would just reach out and replace the scooter I would be more than happy.
I wouldn't recommend Ienyrid.
Antwoord van iENYRID-UK
Hello,
I couldn't find your order information.
Through our WhatsApp conversation, we learned you placed an order on another website.
I've sent you the other party's contact information and after-sales email address.
If you have any questions about the scooter, please contact us, and we'll do our best to help you.
If they resolve your issue, please promptly delete the negative review to avoid misunderstandings for other consumers.
Have a nice day!
No response. This is pure disrespect. They ignore customers and don’t solve anything. Avoid this place — outright scammers
Antwoord van iENYRID-UK
Hello, I couldn't find your order information.
You didn't provide any valuable contact information or order ID.
If you have any questions about the scooter, please contact us and we will do our best to help you.
Please delete any negative reviews promptly to avoid misunderstandings for other consumers.
Have a nice day!
I thought we had bought a good scooter but within 3 months the wheel bearings have gone. Customer service adviced me to pay $20 for some parts I shouldn't have to pay for. Probably wouldn't turn up anyway. Scooter is still within a 1 year guarantee. Definitely would not recommend...
Antwoord van iENYRID-UK
Hello
Dear friend
I am Leo, the customer service representative of iENYRID-UK
I have not found your order information. We will not let customers purchase accessories at their own expense during the warranty period.
Did you find the wrong website?
My website is: https://www.ienyrid-uk.com
You can send me the order ID and the website where you purchased it (our order ID is a combination of letters and numbers starting with "IEUK")
Wrong evaluation will mislead customers who intend to purchase from my website in the future. If the order is not purchased from my website after verification
I kindly ask you to delete this negative evaluation
WhatsApp: +8618043414595
If you cannot find the corresponding after-sales department, you can contact me to help you find it
Thank you and wish you a happy life
Sincerely
Great job and great delivery and thanks to king for the Assistance
Antwoord van iENYRID-UK
Hello, dear friends
Thank you for your support
I believe that with your support, iENYRID electric scooter will have a bigger dream
Wish you a happy life
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