Illumicrate Reviews 

Heather was awesome! I reached out for help with a password reset via support ticket, and she responded so quickly. I was also thinking about canceling my Afterlight subscription because I thought I’d used all my skips. Heather kindly explained how the skip process actually works, and I was convinced to stay. She was incredibly kind and helpful — truly fantastic customer service!

I’m a long time subscriber for Illumicrate - it’s a great quality subscription with brilliant customer care and support. Heather exemplified this recently with a quick and efficient response to a refund request I had for a pre order. They were kind and resolved the issue quickly. This kind of care is why I will continue to support Illumicrate. It also helps that their subscription is excellent and I’m also subscribed to Evernight since it launched.

I purchased a book from them for the first time and received it with damage. A rip in the spine at the bottom and the endpages were ripped due to some excessive glue. Customer services took about 2 weeks to respond the first time to then tell me I cannot receive a replacement cause it's not enough damage. The second time the Head of support claims that she stands by that assessment. But that if I would like I could return the book for a refund (shipping it to them is on me obviously). Takes them on average a week to respond but if I want that refund I have to tell them within 5 days. This is a company marketed for book lovers who spent an absurd amount of money to get special editions of their books and then they cannot show any compassion? And then this is how they end their email: "I'm sorry about this and for any disappointment it causes. " So you know you messed up but don't wanna do anything about it? Another thing to note about the customer service is that they don't even read the full email you send, just want they want and respond to that. For example, I showed them resellers that get pristine copies and they said that they wouldn't have given them a replacement either (make it make sense). Bad policy, watching videos and reading reviews made it very clear: they give those replacements to whom they want for whatever reason. Showed them a content creator with a cut in her dust jacket, which she received a replacement for, they mention she had more damage while showing me the same damage from another angle (btw when I told them it was the same damage they dis not comment). But they are adamant that she did not receive special treatment. So in the end they did nothing and said the issue is resolved. Buy from them at own risk.

Had a really grate experience with Atiya from customer support, who helped me with a customs issue

As an Illumicrate subscriber for a few years now, I’ve received plenty of their packages with no issues. However, a few months ago, an item arrived misprinted (the design was placed upside down) and reached out; they were kind, supportive and sent out a replacement item quickly. Additionally, I recently had a full box stuck in customs (which is out of their control) and they helped keep track of and update me while they tried to manage it on their end until the package was finally in my hands. Thank you!

I have had months of perfect condition books shipped to me through Illumicrate. Recently, I received a damaged book and reached out. Illumicrate responded within a couple of days and a new book was shipped to me free of charge the next week. Excellent customer service.

I have been a subscriber of illumicrate since 2019 to the young adult box and just recently the starbright box. The I've always enjoyed the bookish items and books when I've received them, especially the useful everyday items (and the blankets! My family relax every night with our own dedicated bookish blanket).

Whenever I've had an issue with my account the team has been very responsive, either fixing the issue promptly or providing frequent updates on the progress of the investigation while the issue is being resolved (most recently my account de-synced and split between a new email and old email. The team were very supportive ensuring my subscriptions were unaffected and my account merged during a busy period for the business).

I highly recommend this subscription service, not only for the great items, but also for the great team behind it all.

Absolutely exceptional!! Impeccably packed and delivered books. The books themselves are so beautiful and wonderfully designed. The customer service is beyond fantastic and they genuinely seem to care about their books and their customers. The diverse range of genres, characters and authors is incredible and means so much to me. Additionally, they never use ai which I really respect and am so grateful for. The artists are so brilliant and get the recognition they deserve. I will definitely continue to buy from them well into the future. Cannot wait to receive my next orders🤩!!

i’m using illumicrate for over a year now and i’m very satisfied. my goods always arrived in good condition and the products inside always were of good quality. i appreciate that they do listen to feedback of their customers and try to put it into action. if i ever needed customer service they replied swiftly and were always friendly and helpful. also you can pay with paypal. i love to be their customer 💕

I've loved every single crate I received thus far and the items have been amazing! The one time I received a book with some minor damage, the Illumicrate team was super friendly and easy to interact with, getting a replacement sent out within a matter of days. Genuinely, it was a lovely experience with a lovely team, even if the circumstance was unfortunate.
This has also been an amazing way for me to find new authors I may not have heard about otherwise, offering a much needed level of ease in my hunt for diverse stories and worlds in an ever-growing environment. Specifically their focus on including stories about LGBTQIA+ characters has meant a lot to me personally, and it's helped me feel seen in such a large and scary world.
Mix all that together with such lovely items based on amazing stories delivered right to my front door? What's not to love? I cannot recommend this company more!

Always impressed by the Illumicrate team! The books are beautiful, the products are varied, and the customer service is excellent. I've been a subscriber for 18 months and received various special editions during that time. I've had only two issues both on the delivery end, and the Illumicrate team has responded quickly and resolved my problem both times.

My family has ordered 2 collections of their special editions (the Gideon the 9th collection & T. Kingfisher novels). Both have been remarkably well done and the price of a normal hardback. The value and service have been incredible.

Great service, I had a book that was wrongfully sent back by the courier, they resolved the issue. Thanks to Hannah from illumicrate i get sent my replacement book soon.

I enjoy all their special prints so much! I´m a very happy customer.

2 out of the 3 boxes I have received have had a damaged book in them! Huge scratches down the cover. The first time there was great customer service but not the second time. I put in a ticket to show them a few weeks ago and never heard anything back! I don’t want to stay with their service if all the books are going to arrive damaged. It’s a shame because I am enjoying all the other items!

Excellent customer service. Responded very quickly to my query and helped resolve the issue (that was my fault in the first place). Very accommodating.

Thank you Nel in customer service!

The boxes are amazing and they honestly chose the best books! This is the best website to have a subscription because of the variety of genres they include and have.
Ilumicrate also has an amazing support, they answer your problems within a few hours and are always kind and helpful!

I’ve dealt with their customer service twice, and it’s always slapped. This week specifically they got back to me within an hour to solve my password reset issue. They’re super kind and just a fantastic company.
(It was specifically Lauren that helped me, she’s fantastic at what she does!)

Amazing company! Quality products and the very best customer service I have received! Will definitely be a repeat customer!!

Someone replied to my original message in a timely manner and managed to fix the issues I had with my account no problem.

Incredible service! I’ve had 4 monthly book boxes from them now and they’ve always been amazing quality products and gorgeous books! Even if every item hasn’t been perfect for me, they have all been products I’ve been in awe of!
My last order was unfortunately missing an item (it was a small coin so I can understand how it got accidentally missed in packing), so I emailed them and the team got back to me within the day and are sending out a replacement item! No fuss whatsoever. They were so kind and efficient. Best customer service experience I’ve ever had (from Rayna specifically! She’s an incredible member of your team!)
Can’t wait to keep using this service forever!