Illumicrate Reviews 

Very fast response, was told 2-5 days but had a response within a couple of hours.
Incredibly helpful team and clearly love what they do.

Quick, attentive, sweet and extremely helpful. Thank you for being so kind and easing my mind. Love IC and their peeps.

The books are gorgeous, shipping is handled in a timely manner and the customer service is impeccable! If you have a subscription box, you can skip a month if needed and you get to know next months theme in time - in case you’d like to skip!

The response time is great and always professional, yet friendly. They are prompt and have resolved every issue quickly and thoroughly.

The Illumicrate team is so fast to reply and the most accommodating business I’ve ever encountered. I’ve reached out to them twice along the lines of requesting a refund, and they are so quick to help out. This latest time I ordered two sets separately not realizing I could order both at the same time. I filled out their inquiry asking if the orders could be combined and shipping refunded on one of them. They said that wasn’t possible because of the way their order system and shipping charges work and suggested I instead place a new combined order and they’d refund the original two. I did that and within minutes I got the PayPal notification that they’d triggered the refund. They’re amazing!! And everyone who’s responded to my inquiries is so nice and polite and eager to help, I just love it!

Lovely customer service and very fast feedback ! Atiya helped me with my request, thank you 😊

I made the noob mistake of subscribing to the wrong box and also cancelling my monthly plan instead of skipping (which is embarrassing, because I've been a subscriber from time to time since 2017 and I should have known) and the lovely Rayna helped me out with a refund and also clarifying the whole skipping situation to me. I normally feel dumb when I talk with companies because even if they try to help, they obviously tend to sound condescending and I get anxious, sometimes I even let the situation go and accept the consequences of my mistakes instead of fixing them because I don't feel safe or listened, but Rayna was so incredible nice and professional and kind it made the experience magnificent. So, i'm really thankful for how emphatic the Illumicrate team is, especially Rayna. Apart from that, their product is the best in the market in my opinion and i'm so happy i'm their subscribier <3

Illumicrate have provided excellent customer service and support time and time again - items that are received damaged or misprinted are replaced without fuss. Thank you everyone at Illumicrate for being the book box company with the best service.

Nel solved my problem (canceling after a renewal went through that I forgot to skip) and then solved my other problem (un-canceling it when I remembered the theme, even though that was very annoying of me to do). Nel, you are the best and I hope you get everything you want in life. And if you’re Nel’s manager, please give them a raise and a gold star.

Customer service is awesome and I love their products! I recently moved and was having trouble changing my address. I reached out to the team and they responded quickly.

My dust jackets for the Ali Hazelwood reprints arrived with some folds. I spoke to the Illumicrate team and new jackets were sent and arrived very fast and in perfect condition. Thank you very much Illumicrate!

The support team at Illumicrate is sincerely the best. Lauren helped me make sure I got all issues on my side sorted out and kept me updated consistently with her team as well. She was so patient and lovely the whole time! They truly go above and beyond to make sure everyone gets what they need! Thank you so much for all your help!

My parcel was lost by the carrier and this matter was resolved nicely and quickely by a staffmember named Hannah. Can recommend!

Great exclusive books and support.
I am very happy with their picks most of the time, and their exclusive designs are always beautiful.
I recently had to contact their customer service concerning a lost box. They were very nice and quick to answer. We found a solution very fast.
- Claire

Having books from Illumicrate was one of my dreams ever since I saw the first book they printed out. Now, being their customer, I can only say that ai only had very good experiences with both the customer interface and the book box I buy.

Great customer support, willing to go the extra mile.

I have been subscribed since 2020 and have never had a problem with them. They are a great company with exceptional customer service and an amazing team. I love the books they choose, the customizations and the items. I would recommend them for any booklover looking for a monthly mystery box.

Heather was wonderful and promptly helped me resolve my issue to my satisfaction.

I started subscribing to Illumicrate in December of 2023 and have had the best experience. Their customer service is excellent - everyone I've interacted with has been quick to reply, helpful and solution-oriented, and kind. And the book boxes and special editions are gorgeous! I'm always so excited to receive their monthly boxes, and they either send me a book I've been dying to read or one that I wouldn't have thought to pick up, which is a win-win for me because I love to get book recommendations. If you're a bookish person I would highly recommend Illumicrate!