Complete Sign Illumination Reviews 

Order placed on 5 June and not yet received on 22 June. Phone number not accepting calls and no response from various emails….apart from one telling me I couldn’t cancel my order as I had requested because the item has been despatched…..but it obviously hasn’t been
Complete waste of time. Avoid this company at all costs and buy elsewhere

Read the mixed reviews and decided to call them about the light I was considering. Recorded message saying calls weren't being answered at all and asking people to send a message through the website. Did that and also sent a message through messenger. No response. I bought elsewhere.

Terrible customer service, bought two lights and both broken, tried to get a replacement still not arrived and I have had two electricians tell me one of my light fittings is faulty - and apparently the company arent up to date with legistlation when it comes to refunds

DONT WASTE YOUR MONEY

Still waiting to receive my considerable order. Am expected to pay a £56 customs fee. They say they will refund on receipt of my payment. I don't think this is acceptable.

Good website and slick ordering process. Kept up to date regarding dispatch, shipping and delivery.

The items come from Germany via Deutsche Post and Parcelforce so they take a bit longer to arrive, but both orders I made were with me within a week. All the items were well and individually packaged.

The products are as described and look good, although a bit flimsier than I was hoping for. Didn't need to contact customer service as the whole process worked well.

Nice product but shipped from Germany and arrived in two separate parcels with SO much wasted packaging :( Also comes with a European plug so had to buy an adapter which now sticks out of the wall by 3 inches. Wouldn't use again.

Ordered a ceiling light fitting with 7 shades and a curved standing floor lamp.
Positives
Great prices, delivery tracked, items exactly as described. Small glass shades came undamaged
Negatives
The actual black frame of the ceiling light frame was bent and damaged in other places. I have emailed them and waiting a response
@ILLUMINATION.CO.UK please contact me

So, the reviews are true, this company is based in Germany yet is using a co.uk web address to hide this fact which is sneaky.

After reading the reviews, and doing my own research I did so place an order fully knowing that I would be paying UK VAT @ 20% and import duty on my order, add the price was very good and the lights were what I was looking for.

Delivery was prompt and updated useful.

Overall, yes I recommend, but be aware and budget for an extra bill for 25% - 30% of your order value which you will need to pay before UK customs will release your package for final delivery.

Ordered lighting 0n 30/1 still no response to when I'll be getting my order: money has been taken and now i can't get in touch nor get my money back or cancel the order!!Terrible company please stay clear! There contact form does not give any really indication of how your order is progressing other than its waiting supply!

Had a good experience, no problems with delivery, probably expected slightly longer as know these items are shipped overseas, but was as expected, was dispatched in about 7 days. Happy with the light. Just put through a second order, let's hope my experience is as good as the first.

Ordered 4 lights. Tried to add on 1 more but was refused so ordered the extra 1 separately . The order for one arrived promptly tbf, but the order for 4 was cancelled and refunded without any notification to me. These lights are shipped from overseas and customer service is appalling. No apology or explanations - just very short blunt messages. I was told i could reorder the 4 lights but i won't be spending any more money with this company and would recommend others to go elsewhere

Having read some of the reviews I was very hesitant to place an order however I’m very glad I did. All items were received within 10 days with tracking details provided. Whilst the goods arrived on separate days the parcel force delivery driver advised that this was due to the customs process as opposed to the sender distributing them separately.
All items were well packed and the quality is fantastic. I ordered two standing lamps and a ceiling light all of which were of high quality and simply to assemble and fit. Overall I’m absolutely delighted with my purchase.
For those who are having second thoughts based on other reviews, I’d say take the plunge as based on my experience this company sells high quality products and has proved to be trustworthy and efficient.

So far no good , ordered lamp 3 weeks ago still hasn’t arrived although this does seem to be an issue with parcel force combined, I’m asking for my money back , don’t bother .. they are not in the uk as you are led to believe, another online s**tshow ! Parcel force however are in the uk and equally a complete s**tshow !

Lamp never arrived !!!! They make our there from the UK,, but there not !!!! i have put a claim in with PayPal, which is the only way I will get my money back !!!! stay well clear of this company, never answered any emails, there is no telephone line to contact them on there website, (I have now found out this is for a reason) !! as they would not be able to handle all the complaints.......

I was very very worried about my order as I stupidly read the reviews after I had placed it … however, my lights have arrived, I didn’t have to pay any import charges, and no breakages !
I did email the company after discovering they were based in Germany and not the UK, as their email address implies, highlighting that my order confirmation specifically said FREE DELIVERY and I was not going to pay any additional import charges (as it appears some other customers have had to do ). They replied same day. These charges never materialised, but their customer services did say if I received a letter from Parcelforce I should send them an image and they would refund any additional charges, which I thought was very fair, so I’m happy 🙂

AWFUL COMPANY AND SERVICE!

Placed an order, money debited immediately, no tracking information provided by the company, no response after filling out the contact form half a dozen times, and the telephone number for support goes straight to answerphone.

Avoid like the plague - no item which I paid for, no response and out of pocket!

this is a german company in koln who use numerous country web names to have you thinking they trade from your country

promised tracking didn't happen but made life just that bit awkward

THANKFULLY ... as it wasn't a company id dealt with before i paid via paypal

after two weeks not hearing anything i asked for details they sent an email back in german translating to out of service please fill out attached form ... also in german ... i filled it best i can and returned ... again no news

so i used this info to request my money back via paypal after two weeks no information.... within 2 days they paid paypal ... my refund came thru' quickly

a shame really .., i don't know what to think now

No problems whatsoever. Arrived in 8 days, very well packaged. Brilliant quality product.
The company is based in Germany but there were no customs charges, our order was for 2 lights totalling £380

Looking for some lighting after and after searching the internet came across this company, the company is presented as a UK based enterprise but this is not the case, similar lighting was available from other suppliers but decided to go with this company as they were offering free delivery which was true but the kicker is that the company is a Germany based enterprise and anything you order WILL be subject to customs and excise duty which for my order was an additional £52 payable before the goods would be released, I have no issues with the goods I have received so cannot comment on the customer services but I feel the way their web site is designed is a little bit misleading intentionally or not I am unsure SO BUYERS BEWARE, A CUSTOMS COST WILL BE INCURRED ON ANY ORDERS PLACED !!

Ordered lights which one of the glass fittings turned up broken . Lights were decent quality for the money but obviously couldn't be used. Returned the lights and got a refund with no issues . Very slow with returning emails and getting refund . Took about 3 weeks with no direct line to contact, may feel like you are being scammed but it is just very slow in email responses
Shame cause the lights were decent