I bought a high-end Ilve gas hob about 5 years ago. The hob has been OK with no significant problems until recently when a couple of the thermocouples failed. It turns out that Ilve spares are... Toon meer
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To be honest, the customer service is ok. But. When you pay this much for an oven and 10 degrees at the centre is “within tolerable range” is laughable. It’s more like 20 at the front. I have to... Toon meer
Bedrijf heeft geantwoord
ILVE’s marketing material is extremely misleading in so far as it relates to refrigeration. Their refrigeration appliances (or at least the one we bought) are not hand made by a craftsman in Italy. Th... Toon meer
Bedrijf heeft geantwoord
ilve milano range and classic hood. thrilled with the new range, getting the hang of all the knobs, love that the burners have separate indentations to collect any spills which make cleaning up easie... Toon meer
Bedrijfsgegevens
Geschreven door het bedrijf
This is the official Trust Pilot page for ILVE Appliances in the United Kingdom. All of our appliances are hand built to order by talented Italian craftsmen in the ILVE factory (just outside of Venice!). We love to receive feedback, and would love to get your thoughts on your experience with ILVE in the United Kingdom. We have our own UK service partner that we work closely with. If you have any queries about your ILVE product, please do get in touch office@kitchenex.co.uk. We are more than happy to assist you where we can. At ILVE, we offer an extensive collection of both range cookers and built-in appliances. Each appliance is built with professional grade materials for the home. With an exceptionally high level of detail, reliability and functionality, ILVE showcase an impressive selection of products. With a choice of styles, colours and sizes, you’re sure to find an appliance suitable for your home. Our team are happy to help wherever we can. We also have a network of brilliant retailers that can answer any questions. Visit our website and register to speak to an ILVE expert. We'll ask one of our experts to get back in touch at suitable time for you.
Contactgegevens
MBP5, Meadowhall Business Park, Carbrook Hall Road, Sheffield, S9 2EQ, S9 2EQ, Sheffield, Verenigd Koninkrijk
- 0114 399 8672
- office@kitchenex.co.uk
- ilveappliances.co.uk
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New ILVE Range Cooker
We've had a Britannia range cooker which was working perfectly for 20+ years, but was unfortunately damaged during a water leak in the house. As we loved the thing, we elected to replace it with an ILVE (largely because life without a rotisserie would be very sad). Our shiny new range cooker arrived last week, complete with "chef's top"... my new favourite toy. I've been cooking pretty much everything on that big metal slab, whether it makes sense or not! Much more versatile that the lava stone grill on our old range cooker, which primarily just generated lots of smoke. Also, we had a couple of minor issues which turned out to be due to third-party installation problems. ILVE sent an engineer promptly after being notified of the problems, and he fixed them immediately. In summary, two thumb up from me.
State of the art cooking
Delivery and installation all good and the range is a pleasure to use.
On top of the practical simplicity it also looks great!
Fantastic from start to finish
Fantastic from start to finish! Absolutely made up with my Ilve Range cooker, kept me informed all the way through the process, couldn't be more happier!!
ILVE range cooker
Bought a lovely ILVE range cooker from KitchenEX which looks great in our new kitchen. The cooker was competitively priced and the service from them was excellent. Highly recommend!
The ilve Roma 100, a fantastic range cooker.
When looking for a range cooker, it was important to find quality build mixed with features to aid the cooking experience.
The Ilve Roma is quality from start to finish, soft close doors, twin cavity lights, high end temperature controls and solid pan supports.
The features on this cooker are long, from Pizza settings to Rotisserie.
If you are looking for a high end quality cooking tools in your range cooker, you won't be disappointed with this model.
Customer service
Customer service as it should be - thank you!
A Culinary Marvel for the Home:
ILVE Roma 100cm Range Cooker Review..
Owned for 12 months.
As a professional chef, my kitchen is not just a place to cook; it's a canvas for my culinary creativity. The ILVE Roma Range Cooker, with its coup de feu gas top and electric ovens, has seamlessly blended into our home, becoming an indispensable tool in my culinary journey.
From the moment it arrived, the Range Cooker exuded elegance in its stainless steel design. Its sleek appearance promises both durability and timeless beauty, its as close as you can get to a commercial grade oven, a testament to its craftsmanship. The coup de feu gas top immediately captured my attention – a dedicated space for precise heat control. Searing, simmering, or sautéing, this feature grants me the control I need to create culinary masterpieces.
The dual electric ovens within the Range Cooker are a revelation. Their even and consistent heat distribution ensures that every dish emerges perfectly cooked, with flavors and textures intact. Whether I'm baking delicate pastries or roasting hearty meats, I can trust the Range Cooker to deliver exceptional results every time.
Beyond its technical prowess, the Range Cooker has seamlessly integrated into our home life. The thoughtful design choices, such as the soft-close oven doors and intuitive controls, reflect a deep understanding of the needs of a passionate home cook. It's not just a kitchen appliance; it's an extension of my culinary identity.
Cleaning up after a day of experimenting in the kitchen can be daunting, but the Roma simplifies this task. The easy-to-clean surfaces and removable burner caps make maintenance a breeze, allowing me to focus on what I love most – creating delectable dishes for my family and friends.
In summary, the Roma Range has transformed our kitchen into a gastronomic haven. Its impeccable design, precision cooking capabilities, and seamless integration into our home have made it an indispensable companion in my culinary pursuits. If you're a home chef who values both functionality and aesthetics, an ILVE Range Cooker is a must-have addition to your kitchen.
With culinary delight,
Lisa Booth.
100cm Milano Fry Top
Recently received 100cm Milano Fry Top Double Oven Dual Fuel Range Cooker PD10FNE3 White & Brass.
The product firstly looks great. Very stylish and well built. We opted for the fry top option as my son likes to make pancakes this feature is wonderful and convenient. The fry top is heavy weighted and looks like it will last for years to come. The fry top option will also be great to make other breakfast dishes and allows the user to avoid using a fry pan. Very professional functionality.
ilve milano range and classic hood.
ilve milano range and classic hood.
thrilled with the new range, getting the hang of all the knobs, love that the burners have separate indentations to collect any spills which make cleaning up easier. the ovens themselves are excellent and it’s good to have the choice of using the smaller oven for smaller meals. it looks beautiful and is much admired
Personal, quality experience
Felt like a personal shopping experience. Our range was integral to our kitchen design and it was great to gain the expertise of the ILVE team via our kitchen contractors and design team. They were able to answer my questions regarding paint/colour preferences and ease of cleaning. Very helpful and very happy with our product.
Bought an Ilve induction oven
Bought an Ilve induction oven. Expectations set as to delivery and was delivered when expected. Delivery was very professional as access not easy.
I absolutely LOVE my ILVE Milano…
I absolutely LOVE my ILVE Milano cooker, it's everything I hoped it would be and more.
The ILVE Milano is for serious cooks who take equal pride in how their kitchen is presented and how it performs - for me not only is this the cooker of my dreams with brass knobs and handles that ooze elegance, having used the cooker for almost 3 years now, I can hand on my heart say that these cookers are built to last and hopefully mine will last me till the end of my days.
I've used all the features on my cooker including the rotisserie feature, the fry top, the slow cooker oven function (to name a few) and my favourite, the pizza function! There are plenty of burners and two ovens, which is important for me as I have a big family and am always entertaining.
Although I have a large 120cm Milano, I don't find cleaning the cooker difficult thanks to the individual pan supports which makes wiping up spillages easy. A little scrub with a brillo pad on the aluminium rings leaves them like new.
There are so many options which makes my ILVE Milano very versatile, if you're thinking of investing in one, do it!
Fantastico 👨🏻🍳
As a chef and native Italian, I was very fussy when choosing a cooker for my home and took ages to decide. I have now had my Majestic Milano cooker ( with matching hood featuring heat lamps) for over 5 years. I love everything about it, the way it looks, the build quality and the fantastic cooking functions. I cook pizzas in a few minutes using the specialist pizza setting, I love the rotisserie and hotplate. The oven cooks evenly every time- no hot spots and it’s easy to clean.
The ILVE Majestic is the closest thing to cooking on a professional cooker and would recommend it to anyone who truly loves cooking.
A small issue with a bulb after a few years was sorted out within days- I was really impressed with the after sales service too.
Just a great piece of cooking equipment
Exceptionally disappointinng
Thank you for your response-would really like the opportunity to discuss this in full and I still have all correspondence and one in particular where an engineer reported "the issue with this customer is overuse......."!!
It is still baffelling how it was possible for me to have managed to corode 'hospital grade' stainless steel within a sealed unit.
I was informed by the Ilve accredited repair agent MRCR that I was responsible for corroding a 'stainless steel' impeller - housed deep within the oven mechanics. Apparently by using a cleaning agent. This was a complete untruth levied by MRCR. More a fabrication to overcome the disatisfaction by the operative towards me. Highly unproffesional.
After numerous communications and utter frustration at such ludicrous accusations and allegations. I vowed never to purchase another ilve product again. The oven purchased was there newest Ultra combi £3500+ price tag. Purchased through JL and Kitchenex, there was little or no customer support and the techincal advisor was lacking the very basic technical knowledge of the product.
The oven was returned after less than one years use. There was catorgorically no spray cleaner used, much less any cleaner that could possibly have reach and corroded a stainless steel impeller located within the deep area of the mechanics of the oven and it's housing.

Antwoord van ILVE Official (UK)
I am so dissatisfied with this stove .
I am so dissatisfied with this stove .. hard to start the burners and the oven really is terrible… it a huge disappointment.. although it looks great

Antwoord van ILVE Official (UK)
Milano range cooker
We bought the Milano double oven with 6 gas jets and plancher. It’s quite great to be honest and we use all functions that the cooker offers. I was dubious about using an electric grill after a whole lifetime of using gas but this grill is superb: heats up quickly and has good heat control with a 12 point selection.

Antwoord van ILVE Official (UK)
So pleased I chose Ilve!
From the moment my Ilve oven arrived I’ve been besotted! It looks so sleek, fits my kitchen amazingly and cooks so well. The oven heats up super quick and I just love all the different features. I love that you can customise the colour and finishes of your oven, just perfect in every way! So pleased with it!
Simple but sophisticated
We've had our ilve Majestic Milano cooker for a few months and we love it. It's solid, the burners are great, and the oven is gorgeous. Strongly recommended to anybody who cares about the appliance functionality and it's aesthetics. Simple but sophisticated design, easy to clean and operate is what we really like about it. Our experience with customer service has been second to none. Had a minor issue with one of the seals on the door and they came out and sorted the issue within a couple of days.
Highly recommend
Recently I brought a Roma range cooker. It’s one of my best purchases ever. It was uniquely colour matched for our kitchen and beautiful finished. It was delivered as expected by great delivery drivers and it’s so easily cleaned without sneering. I would definitely recommend to others.
I purchased a Ilve majestic range…
I purchased a Ilve majestic range cooker and just wanted to say how totally efficient it is. Not only the oven, but the fry top. I damaged one of the knobs, and a replacement was sent out to me straight away. I would recommend an Ilve to everyone.

Antwoord van ILVE Official (UK)
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