The agent with dealt with was helpful and responded quickly. However, we specifically requested that the contact be via email and your company still chose to phone us. We find it hard to process infor... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
This is my 3rd holiday ive booked with Imagine Cruising. The staff are helpful, in particular, Viran who has done the last two. It's good that she can bring up my information from the previous one.... Toon meer
Bedrijf heeft geantwoord
The initial interactions were great, and while on the trip I repeatedly heard from many others who have booked with you more than once, and were also happy. And the best test was when I was on the tr... Toon meer
Bedrijf heeft geantwoord
Great cruise (Greek islands) and bus tour (turkey) combo. The locations visited and excursions were interesting and informative. Our bus tour guide (Sayhan) was brilliant. He connected well with every... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Established in 2011, we are a leading travel provider with offices across the globe, specialising in exceptional cruise holidays brimming with enriching experiences that offer so much more than just a cruise. We create outstanding cruise holidays, seamlessly paired with immersive tours of the world’s most desirable natural and man-made marvels, enchanting rail journeys, exclusive events in unexpected locations, and fabulous hotel stays at hand-picked accommodations - transforming everyday travel into extraordinary adventures…
Contactgegevens
Level 10, 21 Queen Street, 1010, Auckland, Nieuw-Zeeland
- (09) 941 2549
- customersupport@imaginecruising.co.nz
- imaginecruising.co.nz
4,7
Uitstekend
416 reviews
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Great experience
We just returned from an Imagine holiday to Norway. It was impeccably organised with excellent communication and honesty. The trip was amazing. Thank you.
14 januari 2024
Review zonder uitnodiging
Antwoord van Imagine Cruising New Zealand
Dear Marg,
Thank you so much for taking the time to share your wonderful feedback on your recent Imagine holiday to Norway. We are thrilled to hear that your experience was nothing short of amazing, and we appreciate your kind words about our organization, communication, and honesty.
Ensuring a seamless and memorable journey for our guests is at the heart of what we do, and we're delighted that you found your trip to Norway impeccably organized. Your satisfaction is our greatest reward.
If there's anything more we can do for you or if you have any future travel plans, please don't hesitate to reach out. We look forward to the opportunity to create more extraordinary memories for you in the future.
Thank you once again for choosing Imagine Holidays.
Best regards,
Harrison
Senior Customer Support Executive
Thanks again
The very professional and knowledgeable help received from your very capable staff as per usual in my dealings with Imagine. Thanks again
15 januari 2024
Antwoord van Imagine Cruising New Zealand
Dear Brian,
Thank you for taking the time to share your exceptional experience with Imagine Holidays. We are delighted to hear that our dedicated team provided you with professional and knowledgeable assistance, as we strive to consistently exceed the expectations of our esteemed guests.
Your kind words serve as a testament to the high standards we uphold at Imagine Holidays. We greatly appreciate your continued trust in us and look forward to crafting more unforgettable experiences for you in the future.
Warm regards,
Harrison
Senior Customer Support Executive
Our second time booking with Imagine…
Our second time booking with Imagine and was excellent again
16 januari 2024
Antwoord van Imagine Cruising New Zealand
Dear Clive,
Thank you for taking the time to share your wonderful five-star review. We are thrilled to welcome you back for the second time to Imagine Holidays and are delighted to hear that your experience was excellent once again.
At Imagine Holidays, providing consistent excellence is our top priority, and we are grateful for your continued trust in our services. If there are any specific details or preferences you'd like us to consider for your future bookings, please don't hesitate to let us know.
We appreciate your loyalty, and we look forward to crafting more exceptional travel experiences for you in the future.
Best regards,
Harrison
Senior Customer Support Executive
Charles Denman was incrediby helpful
Charles Denman was incrediby helpful. he was easy to understand and told us all we needed to know.
12 januari 2024
Antwoord van Imagine Cruising New Zealand
Dear Judith,
Thank you for taking the time to share your wonderful five-star review of Imagine Holidays. We are delighted to hear about your positive experience with Charles Denman, and we truly appreciate your kind words.
It's fantastic to know that Charles was incredibly helpful, easy to understand, and provided all the information you needed. At Imagine Holidays, we take pride in our commitment to excellence in customer service, and we are thrilled that Charles exceeded your expectations.
Should you have any further questions or require additional assistance, please don't hesitate to reach out. We look forward to ensuring your journey with us is seamless and memorable.
Thank you for choosing Imagine Holidays, and we wish you an incredible and unforgettable travel experience.
Best regards,
Harrison
Senior Customer Support Executive
Antwoord van Imagine Cruising New Zealand
Thank you for taking the time to share your feedback with us. We're delighted to hear that you appreciated our prompt response, and we're pleased to have assisted you in finding a suitable holiday option. Our team takes pride in delivering excellent service and ensuring that our guests have a clear understanding of their choices.
If there are any additional details or preferences you'd like to discuss further, please feel free to reach out. We look forward to the opportunity to continue exceeding your expectations and making your travel experience with Imagine Holidays truly exceptional.
Warm regards,
Harrison
Senior Customer Support Executive
Amazed at how easy it was to make a…
Amazed at how easy it was to make a booking, Scott was excellent in talking me through the whole procedure, will certainly recommend Imagine Holidays to my friends - most professional.
12 januari 2024
Antwoord van Imagine Cruising New Zealand
Dear Jan,
Thank you for sharing your amazement and wonderful five-star review! We're thrilled to hear about your smooth booking experience and the excellent assistance provided by Scott. It's truly rewarding to know that he guided you through the procedure with expertise, making the process easy and enjoyable.
Your intention to recommend Imagine Holidays to your friends is the highest compliment we could receive. We take pride in providing a professional and seamless service, and we're delighted to have exceeded your expectations.
Looking forward to welcoming you and your friends on board for more unforgettable journeys.
Best regards,
Harrison
Senior Customer Support Executive
straightforward,
11 januari 2024
Antwoord van Imagine Cruising New Zealand
Dear Maryann,
Thank you so much for taking the time to share your five-star review! We're thrilled to hear about your exceptional experience with Scott.
We appreciate your kind words and look forward to creating more unforgettable travel experiences for you in the future.
Wishing you happy travels,
Harrison
Senior Customer Support Executive
Provided all the necessary information…
Provided all the necessary information up front and completed the booking process without any delays
9 januari 2024
Antwoord van Imagine Cruising New Zealand
Dear Bruce,
Thank you for taking the time to share your experience with us. We're thrilled to hear that you found our service efficient and appreciated the seamless booking process. At Imagine Holidays, we strive to provide our guests with a straightforward and transparent experience from the beginning.
Your positive feedback reinforces our commitment to delivering exceptional service. If you have any specific suggestions on how we can make your future interactions even more enjoyable, please feel free to let us know. We value your input and look forward to the opportunity of assisting you with your future holiday plans.
Wishing you memorable journeys ahead,
Harrison
Senior Customer Support Executive
Very fast and efficient
Very fast and efficient. Always kept in contact and replied to any email very swiftly.
4 januari 2024
Antwoord van Imagine Cruising New Zealand
Dear Jackie,
Thank you for taking the time to share your feedback. We're delighted to hear that you found our service to be very fast and efficient. It's our commitment to keep our communication prompt and to address your inquiries swiftly. We appreciate your four-star review and look forward to the opportunity to serve you even better in the future.
If you have any further comments or suggestions, feel free to reach out. We value your input as we continuously strive to enhance our services.
Warm regards,
Harrison
Senior Customer Support Executive
Reassurance required
Just at the start of my trip with a few concerns about connections. Mathew was very patient, very helpful and amazingly prompt to reply.
4 januari 2024
Review zonder uitnodiging
Antwoord van Imagine Cruising New Zealand
Dear Susan,
Thank you ever so much for taking the time to share your delightful feedback. We are thrilled to hear that Mathew's exceptional assistance played a crucial role in alleviating your concerns regarding connections at the start of your journey.
At Imagine Holidays, we take immense pride in providing a seamless and worry-free experience for our passengers. Your kind words about Mathew's patience, helpfulness, and prompt responses resonate with our commitment to delivering top-notch service.
We sincerely appreciate your trust in us and are dedicated to ensuring the remainder of your trip is equally exceptional. Should you have any further queries or require assistance, please do not hesitate to reach out.
Wishing you a truly memorable and enjoyable holiday!
Warm regards,
Harrison
Senior Customer Support Executive
Matt has been amazing in sorting out…
Matt has been amazing in sorting out our upcoming trip. We have asked many questions and received prompt answers. Thankyou Matt for your tolerance and attention to detail.
12 december 2023
Review zonder uitnodiging
Antwoord van Imagine Cruising New Zealand
Dear Ali,
Thank you for taking the time to share your wonderful five-star review. We are thrilled to hear that Matt has been amazing in assisting you with your upcoming trip. Providing prompt answers and demonstrating tolerance are essential elements of the high standard of service we aim to deliver at Imagine Holidays.
We'll be sure to pass along your heartfelt thanks to Matt for his exceptional attention to detail. If you have any more questions or if there's anything else we can assist you with before your journey, please don't hesitate to reach out. We are here to ensure every aspect of your holiday experience is seamless and memorable.
Thank you for choosing Imagine Holidays; we can't wait to welcome you on your upcoming adventure!
Best Regards,
Harrison
Senior Customer Support Executive
Daniel McCormick was fantastic
Daniel McCormick was fantastic. Very clear explained everything, answered our questions. We booked on 16th October and by 18th October had our Booking reference no and all our documents and itinerary. Have used Imagine Holidays before but this time was certainly most efficient. Hope you are there for next time Daniel :)
17 oktober 2023
I haven't been on the holiday yet but…
I haven't been on the holiday yet but service and contact ability were excellent
13 oktober 2023
Antwoord van Imagine Cruising New Zealand
Dear Colleen,
Thank you for your gracious five-star review! We're delighted to hear that you've had an exceptional experience with our service and communication. We eagerly anticipate the opportunity to craft a memorable and luxurious holiday experience for you in the near future. If you have any further inquiries or special requests, please don't hesitate to get in touch with us. Your satisfaction is of utmost importance to us.
Wishing you a splendid day!
Warm regards,
Harrison
Senior Customer Support Executive
Quick, efficient, holiday booking
I did love the quick transaction in actually booking this holiday and Viran was particularly efficient and assisting.
In wanting to query something I did phone the number provided and within minutes everything was made clear.
I would certainly endorse Imagine Holidays for their efficiency and friendliness!
21 augustus 2023
Antwoord van Imagine Cruising New Zealand
Good Afternoon Marguerite,
Thank you for taking the time to provide us your feedback, and thank you for your time on the phone earlier today!
We always appreciate when our passengers pass on their experiences with us, as that is the best way for us to improve the service we provide.
Great to hear that Viran from my bookings team and Josh here with me in Customer Support have done such an amazing job of looking after you so far.
Thank you again for your time Marguerite, and I look forward to hearing how wonderful your holiday was!
Kindest Regards,
Harrison
Customer Support Supervisor
My phone call was answered in quick…
My phone call was answered in quick time and the agent was helpful and did exactly as I would expect a good experienced agent to do = thanks
30 augustus 2023
Antwoord van Imagine Cruising New Zealand
Dear Colleen, what a great way to start the day with your fabulous 5 STARS! Thank you from all the staff at Imagine Holidays. We love helping people to get excited about their amazing holidays, and it is always a pleasure to help you. Have a most outstanding day,
Kind Regards
Josh
Customer Support
Getting the booking organized and…
Getting the booking organized and confirmed quickly was good but there was a sense of "stand over" tactics in getting the payment through when I insisted I would make the payments online from my account and not by cards.
The responses of all information, receipts, booking confirmation was prompt and reassuring
22 augustus 2023
Antwoord van Imagine Cruising New Zealand
Good Morning,
Thank you for taking the time to leave us a review! Great to hear that my team was able to provide you with prompt and efficient service.
We pride ourselves on delivering a simple and easy booking process, so I do apologise for any difficulty or confusion with completing your initial deposit payment. I have already forwarded your comments to my management team to investigate further with my agents, so thank you again for that feedback.
If there is anything else myself or my team can assist you with, please just let us know!
Kindest Regards,
Harrison
Customer Support Supervisor
Patience of the caller.
24 augustus 2023
Antwoord van Imagine Cruising New Zealand
Good Afternoon Lesley,
Thank you very much for taking the time to leave us a review! Great to hear that Dan was able to take the time to speak with you and confirm your holiday booking.
We pride ourselves on a simple and straight-forward booking process, and it's wonderful to hear that we delivered.
If there is anything else we can do for you, please do not hesitate to ask!
Kind Regards,
Harrison
Customer Support Supervisor
Was easy to talk to and understood my…
Was easy to talk to and understood my requirements
21 augustus 2023
Antwoord van Imagine Cruising New Zealand
Hello Graham,
Thank you very much for your positive review! Wonderful to hear that Artem did such a great job of setting up your holiday package.
As one of our most experienced and trusted agents, it's always great to hear that Artem has upheld our expected high level of service.
If there is anything else we can do for you, please just let us know!
Kind Regards,
Harrison
Customer Support Supervisor
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