The agent with dealt with was helpful and responded quickly. However, we specifically requested that the contact be via email and your company still chose to phone us. We find it hard to process infor... Toon meer
Bedrijf heeft geantwoord
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This is my 3rd holiday ive booked with Imagine Cruising. The staff are helpful, in particular, Viran who has done the last two. It's good that she can bring up my information from the previous one.... Toon meer
Bedrijf heeft geantwoord
The initial interactions were great, and while on the trip I repeatedly heard from many others who have booked with you more than once, and were also happy. And the best test was when I was on the tr... Toon meer
Bedrijf heeft geantwoord
Great cruise (Greek islands) and bus tour (turkey) combo. The locations visited and excursions were interesting and informative. Our bus tour guide (Sayhan) was brilliant. He connected well with every... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Established in 2011, we are a leading travel provider with offices across the globe, specialising in exceptional cruise holidays brimming with enriching experiences that offer so much more than just a cruise. We create outstanding cruise holidays, seamlessly paired with immersive tours of the world’s most desirable natural and man-made marvels, enchanting rail journeys, exclusive events in unexpected locations, and fabulous hotel stays at hand-picked accommodations - transforming everyday travel into extraordinary adventures…
Contactgegevens
Level 10, 21 Queen Street, 1010, Auckland, Nieuw-Zeeland
- (09) 941 2549
- customersupport@imaginecruising.co.nz
- imaginecruising.co.nz
4,7
Uitstekend
416 reviews
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Very responsive to initial contact and…
Very responsive to initial contact and later when phone system not working properly. Information provided by Charlie was clear and comprehensive making our decision making simple and the subsequent booking process was carefully managed.
30 juli 2026
Antwoord van Imagine Cruising New Zealand
Thank you for taking the time to leave us such wonderful five-star feedback. We’re delighted to hear that our team was responsive from your initial enquiry and continued to assist promptly when you experienced difficulties with our phone system.
It’s particularly pleasing to know that Charlie provided clear and comprehensive information, helping to make your decision-making process simple and straightforward. We also appreciate your kind comments about the care taken with your subsequent booking. Ensuring each stage is carefully managed and that our customers feel confident in their arrangements is something we place great importance on.
We’ll be sure to pass your feedback on to Charlie and the wider team. Thank you again for choosing Imagine Cruising, and we hope you have a fantastic holiday and a wonderful travel experience.
Warm regards,
Harrison, Senior Customer Support Agent
Felt very rushed
Felt very rushed, would have made different decisions given a bit more time.
28 juli 2026
Antwoord van Imagine Cruising New Zealand
Dear Peter,
Thank you for taking the time to share your feedback.
I'm sorry to hear that you felt rushed during the booking process and that, with more time, you may have made different decisions. We always want our guests to feel informed, comfortable and confident when booking their holiday, so I'm disappointed to learn that this wasn't your experience.
We truly value your feedback and will be reaching out to you directly to better understand your experience and discuss your concerns. We appreciate you bringing this to our attention and welcome the opportunity to make things right.
Kind regards,
Harrison
Senior Customer Support Agent
Greek islands and Turkey cruise/bus tour
Great cruise (Greek islands) and bus tour (turkey) combo. The locations visited and excursions were interesting and informative. Our bus tour guide (Sayhan) was brilliant. He connected well with everyone and went above and beyond to make sure we had a great experience.
9 juli 2026
Review zonder uitnodiging
Antwoord van Imagine Cruising New Zealand
Dear Therese
Thank you for taking the time to share your wonderful feedback with us.
We are delighted to hear that you enjoyed your Greek Islands cruise and Turkey bus tour combination. It is fantastic to know that the destinations visited and excursions provided were both interesting and informative, creating memorable experiences throughout your journey.
We are especially pleased to hear your kind words about Sayhan. We will be sure to pass on your compliments to him, as we know how much of a difference a knowledgeable and caring guide can make. His dedication to ensuring guests have a fantastic experience is truly appreciated.
Thank you again for choosing to travel with us. We hope to welcome you on another unforgettable journey in the future.
Kind regards,
Imagine Cruising
Third time using Imagine cruising
28 juli 2026
Antwoord van Imagine Cruising New Zealand
Dear Trevor,
Thank you for your fantastic five-star review.
We're honoured that you've chosen Imagine Cruising for a third time. There is no greater compliment than welcoming back returning guests, and we truly appreciate the confidence you've placed in us over the years.
Thank you for your continued loyalty and support. We look forward to helping you create many more unforgettable travel experiences in the future.
Kind regards,
Harrison
Senior Customer Support Agent
Early Days having just booked a cruise…
Early Days having just booked a cruise for 2027. So far so good.
13 juli 2026
Antwoord van Imagine Cruising New Zealand
Thank you for taking the time to leave us a review. We're pleased to hear that your booking experience has been a positive one so far and that everything has gone smoothly.
With your 2027 cruise now booked, we look forward to supporting you throughout the lead-up to your holiday. If you have any questions along the way, our team is always here to help.
Thank you for choosing Imagine Cruising. We hope your cruise is everything you're looking forward to and more.
Kind regards,
Harrison
Senior Customer Support Agent
Booking process and staff
22 juli 2026
Antwoord van Imagine Cruising New Zealand
Thank you, Noel, for your five-star review.
We're delighted to hear that you were pleased with both the booking process and the service provided by our team. We aim to make arranging your holiday as straightforward and enjoyable as possible, so it's wonderful to know we achieved that for you.
We appreciate your kind feedback and look forward to assisting you with your future travel plans.
Warm regards,
Harrison
Senior Customer Support Agent
Antwoord van Imagine Cruising New Zealand
Thank you, Kathy, for taking the time to leave your review.
We're delighted to hear you've chosen to book with us again and that you've found our team to be supportive every step of the way. Providing guidance and assistance throughout the journey is something we strive for, so it's wonderful to know this has been your experience.
We appreciate your continued support and look forward to helping you plan your next holiday.
Kind regards,
Harrison
Senior Customer Support Agent
My 3rd holiday with Imagine Cruising.
This is my 3rd holiday ive booked with Imagine Cruising. The staff are helpful, in particular, Viran who has done the last two. It's good that she can bring up my information from the previous one. This saves me inputting the information again.
22 juli 2026
Antwoord van Imagine Cruising New Zealand
Thank you, Lynda, for your wonderful five-star review.
We're honoured that you've chosen to book your third holiday with us. It's fantastic to hear that you've consistently received helpful service and that Viran has made your last two bookings such a smooth experience. Having your previous travel details readily available certainly helps make the process quicker and more convenient, so we're pleased this added to your experience.
Thank you for your continued trust and support. We look forward to helping you plan many more memorable holidays in the years ahead.
Kind regards,
Harrison
Senior Customer Support Agent
Very responsive
Very responsive, gave us options that suited us. Had to be reminded a couple of times about our starting point. Corrections made on the phone didn't carry through to the confirmation documents. Will have to phone again to correct them.
22 juli 2026
Antwoord van Imagine Cruising New Zealand
Thank you, Jax, for taking the time to leave us your feedback.
We're pleased to hear that our team was responsive and worked with you to find options that suited your needs. At the same time, we're sorry to learn that you had to repeat your preferred starting point and that the corrections discussed over the phone weren't reflected in your confirmation documents. We understand how frustrating that would be.
Your comments are appreciated and will help us improve our processes. If the details haven't already been updated, please don't hesitate to get back in touch and we'll ensure everything is corrected as quickly as possible.
Warm regards,
Harrison
Senior Customer Support Agent
Viran and Baxter have been articulate…
Viran and Baxter have been articulate and professional with all my dealings with them bothwhile booking our cruise and flights
21 juli 2026
Antwoord van Imagine Cruising New Zealand
Thank you, Caroline, for your wonderful five-star review.
We're delighted to hear that Viran and Baxter provided such articulate and professional service throughout the booking of your cruise and flights. It's always our aim to make the booking process as smooth and straightforward as possible, so it's fantastic to know they made such a positive impression.
We truly appreciate you taking the time to share your feedback and look forward to helping you with your upcoming holiday.
Kind regards,
Harrison
Senior Customer Support Agent
The agent Bek who I was dealing with…
The agent Bek who I was dealing with was very polite and professional in securing my booking for me.
21 juli 2026
Antwoord van Imagine Cruising New Zealand
Thank you, Michael, for your wonderful five-star review.
We're delighted to hear that Bek provided such polite and professional service while securing your booking. It's great to know the process was a positive experience, and your kind feedback will certainly be appreciated.
Thank you for taking the time to share your experience. We look forward to helping you plan your next holiday.
Warm regards,
Harrison
Senior Customer Support Agent
The telephone staff were very helpful.
8 juli 2026
Antwoord van Imagine Cruising New Zealand
Dear Evelyn
Thank you for taking the time to share your feedback.
We’re delighted to hear that our customer support team was able to assist you and provide a helpful experience.
We appreciate your kind words and will be sure to share your feedback with the team.
Kind Regards
Imagine Cruising
Antwoord van Imagine Cruising New Zealand
Thank you, Alan, for your fantastic five-star review.
We're delighted to hear that you found our communication to be clear and our team helpful. Providing friendly, attentive service and keeping our guests well informed are priorities for us, so it's wonderful to know this was reflected in your experience.
We appreciate you taking the time to share your feedback and look forward to assisting you again in the future.
Kind regards,
Harrison
Senior Customer Support Agent
Bek was great to deal with
Bek was great to deal with. Also timely correspondence re extending our trip and flight details. Altogether much better communication than my last booking.
17 juli 2026
Antwoord van Imagine Cruising New Zealand
Thank you for your wonderful five-star review.
We're delighted to hear that Bekk was great to work with and that you were pleased with the timely communication regarding your trip extension and flight arrangements. It's especially encouraging to know that your experience was an improvement on your previous booking, as we are always looking for ways to enhance the service we provide.
We sincerely appreciate you taking the time to share your feedback and look forward to assisting you again with your future travel plans.
Kind regards,
Harrison
Senior Customer Support Agent
Antwoord van Imagine Cruising New Zealand
Thank you, Dawn, for your five-star review.
We're so pleased to hear that your experience was quick and easy. Making the booking process as simple and stress-free as possible is very important to us, so it's wonderful to know we achieved that for you.
We appreciate your feedback and look forward to assisting you again with your future travel plans.
Warm regards,
Harrison
Senior Customer Support Agent
Tele consultant easy to understand
Tele consultant easy to understand, spoke clearly, answered every question knowledgeably. First time engaging with Imagine Cruising - great experience. Simple to book and pay.
16 juli 2026
Antwoord van Imagine Cruising New Zealand
Thank you, Deb, for your wonderful five-star review.
We're delighted to hear that your first experience with us was such a positive one. It's great to know your consultant communicated clearly, answered all of your questions with confidence and made the booking and payment process straightforward and easy.
We truly appreciate you choosing us for your travel plans and thank you for taking the time to share your feedback. We look forward to helping you plan many more memorable holidays in the future.
Kind regards,
Harrison
Senior Customer Support Agent
The lady was polite....professional …
The lady was polite....professional and thorough and a pleasure to deal with.
14 juli 2026
Antwoord van Imagine Cruising New Zealand
Thank you, Steven, for your fantastic five-star review.
We're so pleased to hear that you had such a positive experience. It's wonderful to know you found your consultant to be polite, professional and thorough, and that they were a pleasure to deal with throughout the process.
We really appreciate you taking the time to share your feedback and look forward to helping you again with your future travel plans.
Warm regards,
Harrison
Senior Customer Support Agent
viran based in auckland was so helpful …
viran based in auckland was so helpful the booking process was so easy thankyou
14 juli 2026
Antwoord van Imagine Cruising New Zealand
Dear Bev,
Thank you for your wonderful five-star review.
I'm delighted to hear that Viran made your booking experience so easy and enjoyable. Providing helpful, friendly service and making the booking process as smooth as possible is exactly what we aim for, so it's fantastic to know Viran delivered that for you.
I'll be sure to pass your kind words on to Viran, who will be thrilled to receive your recognition. Thank you for choosing us, and we look forward to helping you plan another unforgettable holiday in the future.
Kind regards,
Harrison
Senior Customer Support Executive
staff professional
Staff are very easy to talk to and respond promptly when I had questions.
My booking website relatively easy to update and follow.
8 juli 2026
Antwoord van Imagine Cruising New Zealand
Dear Soon,
Thank you for taking the time to leave us your wonderful five-star review.
I'm delighted to hear that you found our team easy to talk to and that your questions were answered promptly. It's also great to know you found your booking portal straightforward to use and easy to keep up to date, as we aim to make every part of the booking process as simple and convenient as possible.
Thank you again for your kind feedback. We truly appreciate your support and look forward to assisting you with your upcoming holiday and future travel plans.
Kind regards,
Harrison
Senior Customer Support Executive
The person was very helpful and…
The person was very helpful and understood what I wanted. It was really good to speak with some-one who has English as their first language, they are so much easier to understand.
6 juli 2026
Antwoord van Imagine Cruising New Zealand
Thank you for your wonderful five-star review.
We're delighted to hear that you received such helpful service and that your consultant took the time to understand exactly what you were looking for. Providing clear communication and personalised assistance is something we pride ourselves on, so it's great to know this made such a positive difference to your experience.
We truly appreciate you taking the time to share your feedback and look forward to assisting you again in the future.
Kind regards,
Harrison
Senior Customer Support Agent
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