The agent with dealt with was helpful and responded quickly. However, we specifically requested that the contact be via email and your company still chose to phone us. We find it hard to process infor... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
This is my 3rd holiday ive booked with Imagine Cruising. The staff are helpful, in particular, Viran who has done the last two. It's good that she can bring up my information from the previous one.... Toon meer
Bedrijf heeft geantwoord
The initial interactions were great, and while on the trip I repeatedly heard from many others who have booked with you more than once, and were also happy. And the best test was when I was on the tr... Toon meer
Bedrijf heeft geantwoord
Great cruise (Greek islands) and bus tour (turkey) combo. The locations visited and excursions were interesting and informative. Our bus tour guide (Sayhan) was brilliant. He connected well with every... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Established in 2011, we are a leading travel provider with offices across the globe, specialising in exceptional cruise holidays brimming with enriching experiences that offer so much more than just a cruise. We create outstanding cruise holidays, seamlessly paired with immersive tours of the world’s most desirable natural and man-made marvels, enchanting rail journeys, exclusive events in unexpected locations, and fabulous hotel stays at hand-picked accommodations - transforming everyday travel into extraordinary adventures…
Contactgegevens
Level 10, 21 Queen Street, 1010, Auckland, Nieuw-Zeeland
- (09) 941 2549
- customersupport@imaginecruising.co.nz
- imaginecruising.co.nz
4,7
Uitstekend
416 reviews
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So far really good all the information…
So far really good all the information that we needed was provided. We are experienced travelers so know what we want. May this continue
Dennis
1 juli 2026
Antwoord van Imagine Cruising New Zealand
Dear Dennis,
Thank you for taking the time to share your feedback.
We're delighted to hear that you've received all the information you needed and that your experience with us has been positive so far. It's great to know that, as experienced travellers, you found the information provided helpful and met your expectations.
We appreciate your kind words and look forward to continuing to provide you with the same high level of service as you prepare for your holiday.
Kind regards,
Imagine Cruising
Great service
Great service. Had a minor itinerary issue which was sorted promptly.
Thank you
29 juni 2026
Antwoord van Imagine Cruising New Zealand
Dear Helen,
Thank you for your wonderful five-star review. We're delighted to hear that you received great service from our team.
While we're sorry there was a minor itinerary issue, it's fantastic to know that it was resolved promptly and to your satisfaction. Providing timely support and ensuring our guests can book with confidence is always our priority.
Thank you for choosing Imagine Cruising. We hope you have a fantastic holiday, and we look forward to assisting you again in the future.
Kind regards,
Harrison
Senior Customer Support Agent
I’m sorry but the experience of dealing…
I’m sorry but the experience of dealing with you has left a lot to be desired ,ie a change of flights,on our original booking it was shown that our flight from Auckland was depart22/03/27 now told that it’s to be depart the 23/3/27 which means we are loosing a whole day of sightseeing which is a bit upsetting
24 juni 2026
Antwoord van Imagine Cruising New Zealand
Good Afternoon Bernard,
Thank you for taking the time to reach out regarding your holiday booking experience with us. I do apologise for any confusion that may have been caused here, as there seems like there may have been some mis-communication with regards to your international flights.
As part of the original reservation we had for you, we expected you to depart New Zealand on the 22nd of March, connecting on your way to Japan - most likely via Singapore or similar - and then arriving on the 23rd. However, when we were actually making the flight reservation on your behalf we were able to confirm a direct flight connection with no stopover at no additional cost to you, giving you a much more desirable flight plan.
While you are correct your flight is now departing on the 23rd of March, you are still arriving in Japan on the 23rd exactly as you originally booked.
Thank you again for getting in touch Bernard, and I am sure you will have a wonderful time on your holiday!
Kindest Regards,
Harrison
Senior Customer Support Executive
Having budgeted and saved for my…
Having budgeted and saved for my holiday on a restricted income became a nightmare after receiving the first payment and balance summary, having paid the deposit to find and extra payment of $2600 for my airfare as another payment which to my knowledge was not declared at time of booking. Also on the flight info was stated I leave NZ on 22/03/27 and arrive in Tokyo on 23/03/27 again another change to flying out on 23/03/27 so we miss a whole day sight seeing in Tokyo as we are now put on a day flight and arrive too late that day for sightseeing - most disappointing. The sums didn't add up also on payment summary.
My experience with your company was not transparent or seemless and unfortunately I would not recommend to friends or family and the only reason we are continuing on with this holiday is we loose our deposit of $3050 which we are not willing to donate to Imagine Cruising
24 juni 2026
Antwoord van Imagine Cruising New Zealand
Good Afternoon Carol,
Thank you for taking the time to reach out and that is very concerning to hear you are not happy with the level of service that we have provided you with so far.
I have referred your concerns to the manager of my Concierge department, and he did attempt to get in touch with you earlier to speak further. Unfortunately, I think we might have just missed you.
When you have the opportunity, are you able please get back in touch with us and we can speak further? We would love to have the chance to do what we can to assist the two of you.
Thank you again for reaching out Carol, looking forward to speaking with you soon!
Kindest Regards,
Harrison
Senior Customer Support Executive
One phone call and subsequent replies…
One phone call and subsequent replies and the booking was completed.Painless!
23 juni 2026
Antwoord van Imagine Cruising New Zealand
Thank you, Dave, for your fantastic five-star review.
We are delighted to hear that your booking experience was so straightforward and hassle-free. Making the process as smooth and seamless as possible for our guests is always our goal, so it's wonderful to know that one phone call and a few follow-up replies were all it took to get everything arranged.
Thank you for choosing to travel with us. We look forward to assisting you again and hope you have an amazing holiday.
Warm regards,
Harrison
Senior Customer Support Executive
First communication to make a booking
First communication to make a booking. Viran Bhardwaj was outstanding with her help.
16 juni 2026
Antwoord van Imagine Cruising New Zealand
Dear Ann,
Thank you for your wonderful five-star review. We're delighted to hear that your first communication with Imagine Cruising was such a positive experience.
It's fantastic to know that Viran provided outstanding assistance and helped make the start of your booking journey an enjoyable one. I'll be sure to pass your kind feedback on to Viran, who will be thrilled to know her support made such a positive impression.
Thank you for choosing Imagine Cruising. We hope you have a fantastic holiday and look forward to assisting you again in the future.
Warm regards,
Harrison
Senior Customer Support Agent
Last Minute Holiday
Robyn and I had booked a month-long Mediterranean cruise for later this year. Last Sunday good friends of ours decided to come with us. Viran was contacted on Monday pm and by about 8:30p she had it all booked and paid for including flights and additional hotel nights.
I was blown away with how efficiently she brought everything together. Thank you, Viran, you're a star.
30 maart 2026
Review zonder uitnodiging
Antwoord van Imagine Cruising New Zealand
Thank you, Graham, for your wonderful review.
It’s fantastic to hear how smoothly everything came together for you and your friends, especially with such a quick turnaround. Viran will be delighted to know her efficiency and attention to detail made such a strong impression.
We’re so pleased you’re all set for what sounds like an incredible Mediterranean journey, and we truly appreciate you taking the time to share your experience.
Warm regards,
Harrison
Senior Customer Support Executive
Ultimate Turkey Tour and Mediterranean Cruise
Everything was superb. Viran made the booking process easy. She answered all our questions and nothing was a problem for her to arrange for us. Her recommendations were very helpful and I wouldn't hesitate to book with her and Imagine Cruising again. The trip was fantastic. Our guide in Turkey named Eren was amazing. Turkey is so interesting and the tour covered so many of the main places of interest. Eren has so much knowledge and was such an energetic and informative guide. The accommodation in Turkey was excellent. The Mediterranean Cruise was fabulous with Holland America Line. Thank you so much Imagine Cruising.
30 september 2025
Review zonder uitnodiging
Antwoord van Imagine Cruising New Zealand
Thank you, Tasha, for your wonderful five-star review. We’re absolutely delighted to hear that Viran made the booking process so easy and seamless for you, and that she was able to answer all your questions and arrange everything without any hassle. Your kind words about her helpful recommendations will be passed on, and I know she’ll be thrilled to hear them.
It’s fantastic to know that your trip to Turkey was so memorable. Eren sounds like an exceptional guide, and we’re pleased that his energy, knowledge, and informative approach made the tour of Turkey’s main highlights so enjoyable. We’re also thrilled that the accommodation exceeded your expectations and that you had a fabulous Mediterranean cruise experience with Holland America Line.
Thank you once again for trusting Imagine Cruising with your holiday. We’re so pleased your journey was everything you hoped for and more, and we look forward to helping you plan many more incredible adventures in the future.
Warm regards,
Harrison
Senior Customer Support Executive
The Imagine organization had our entire…
The Imagine organization had our entire trip organized to perfection, Airport pickups and drop offs, Hotels, Cruises all went without a hitch. It was great that their staff handling a particular area were actually from the area and able to handle every situation. We were totally impressed by each Staff members ability and knowledge and the quality of the hotels arranged for us.
2 augustus 2025
Review zonder uitnodiging
Antwoord van Imagine Cruising New Zealand
Thank you so much for taking the time to share your experience! We’re delighted to hear that your trip went smoothly and that our local staff were able to provide knowledgeable, seamless service throughout your journey.
It’s wonderful to know that our attention to detail—from airport transfers to hotels and cruises—made a positive impression. We truly appreciate your kind words and are thrilled that you enjoyed the quality of the accommodations we arranged.
We look forward to helping you plan your next adventure and creating another unforgettable experience!
Warm regards,
Imagine Cruising
Excellent experience
All communication, transfers, etc , was seamless.
This was our first time using Imagine , and we were well impressed.
12 augustus 2025
Review zonder uitnodiging
Antwoord van Imagine Cruising New Zealand
Dear Denise,
Thank you so much for your wonderful feedback! We’re thrilled to hear that your first experience with Imagine was seamless and enjoyable.
It’s fantastic to know that our communication, transfers, and overall service met your expectations. We look forward to helping you plan many more memorable holidays in the future!
Warm regards,
Josh
Customer Support
Imagine Cruising
There were representatives at every…
There were representatives at every hotel and airport. The tours were awesome and service fantastic.
Transport was very nice as well.
Went on a Japan cruise in March and couldn't fault them. Only thing that let them down is if you hadn't cruised before they could of told you to prebook the boat tours on the cruise site.
Will travel with them again.
Thank you
20 maart 2025
Review zonder uitnodiging
Antwoord van Imagine Cruising New Zealand
Dear Cherie,
Thank you for taking the time to share your experience. We're so pleased to hear you had a fantastic time on your Japan cruise in March and that our team was there to support you throughout – from the hotels and airports to the incredible tours and smooth transport.
Your feedback about pre-booking cruise excursions is truly appreciated. We understand how helpful a heads-up like that can be for first-time cruisers, and we’ll be sure to pass this on to our team to improve the experience even further.
It’s wonderful to know you’d travel with us again – we can’t wait to help you plan your next adventure!
Kind Regards
Josh
Customer Support
Booked a trip to Italy and cruise in…
Booked a trip to Italy and cruise in the Mediterranean. Found the service sites and organisation very good. Would definitely use Imagine Cruising again. Tour guide was great as well.
28 mei 2025
Review zonder uitnodiging
Antwoord van Imagine Cruising New Zealand
Dear Harvie,
Thank you so much for your kind feedback! It's wonderful to know that you found the service, organisation, to be of a high standard and that your tour guide made a positive impact on your holiday.
We truly appreciate you choosing Imagine Cruising and are delighted to hear you'd travel with us again. We look forward to helping you plan your next unforgettable adventure!
Kind Regards
Josh
Customer Support
…Med cruise and coach tour
Started booking our holiday quite a few months ago and the service has been fantastic. All staff have been very efficient and answer any queries promptly. Have been dealing with Joshua in the last few days and he has done a great job for us organizing some late add-ons. Joshua is an asset to the business.
3 juni 2025
Review zonder uitnodiging
Antwoord van Imagine Cruising New Zealand
Dear Kevin,
Thank you so much for your glowing five-star review.
We're absolutely delighted to hear that your holiday planning experience with Imagine Holidays has been smooth and enjoyable from the outset. It's always our goal to deliver attentive and efficient service, so it’s wonderful to know our team has consistently met your expectations.
A special thank you for acknowledging Joshua’s efforts—he’ll be thrilled to hear your kind words. We completely agree that he’s a true asset to the business, and we’re pleased he was able to assist you so well with your recent additions.
Wishing you a truly memorable holiday, and we look forward to assisting you again in the future.
Warm regards,
Harrison
Senior Customer Support Executive
Katelyn
Katelyn gave prompt, accurate information required for flight tracking. We could not have done this without her.
Many thanks.
1 april 2025
Review zonder uitnodiging
Antwoord van Imagine Cruising New Zealand
Dear Mike,
Thank you for your amazing review!
We’re so happy to hear that Katelyn was able to provide you with the prompt and accurate information you needed for flight tracking.
We truly appreciate your kind words and are glad we could assist you.
If you need anything else, we’re always here to help! ✈️🌟
Kind regards,
Suzanne
Imagine Holidays
Scott MacPhee from Imagine Holidays
Scott MacPhee from Imagine Holidays, made my trip so easy. He was great to deal with, and so helpful.
Thankyou Scott.
Azamara Journey was fantastic, I have never done a cruise before, and now have no hesitation about doing another one.
1 februari 2025
Review zonder uitnodiging
Antwoord van Imagine Cruising New Zealand
Dear Angela,
Thank you for your lovely feedback! We're so pleased to hear that Scott made your trip planning easy and that you had such a fantastic experience on Azamara Journey.
It’s wonderful that your first cruise was such a success, and we’re thrilled to hear you’re already considering another! If we can assist with any future travel plans, we’d love to help.
Kind Regards
Josh
Customer Support
Fabulous cruise
From the very beginning, right until the end, everything happened just as it should have.
This was a spontaneous purchase of a Cruise around South Africa.
It was our 1st EVER Cruise
Our 1st EVER time of going to South Africa
And possibly, more importantly, the 1st EVER time I've used a travel agent (although we travel abroad a lot, normally I do all the bookings myself).
EVERY SINGLE THING happened just as it should have, from pick up at airport to drop off at cruise terminal.
I can't praise Viran highly enough.
25 januari 2025
Review zonder uitnodiging
Antwoord van Imagine Cruising New Zealand
Dear Lindsay,
Thank you for your fantastic five-star review! We’re absolutely delighted to hear that your very first cruise, your first visit to South Africa, and your first experience booking with a travel agent all went seamlessly from start to finish. It’s wonderful to know that everything unfolded exactly as it should have, allowing you to fully enjoy your journey without any stress.
A spontaneous adventure like yours is always exciting, and we’re thrilled that Viran was able to make it such a smooth and memorable experience. She takes great pride in ensuring every detail is perfectly arranged, and your kind words will certainly mean a lot to her.
We truly appreciate your trust in Imagine Holidays and hope this won’t be your last cruise or your last time booking with us. If you're ever tempted by another adventure, we’d love to help create another incredible experience for you.
Warm regards,
Harrison
Senior Customer Support Executive
Left my husband (90) and myself (73) at…
Left my husband (90) and myself (73) at Sydney Airport. We had made ourselves known to the rep meeting us but she left us. She walked too fast and we lost her but she did not come back to look for us.
You apologized. thanks
9 januari 2025
Review zonder uitnodiging
Antwoord van Imagine Cruising New Zealand
Good Morning Sue,
I appreciate you taking the time to provide your feedback from your recent holiday travel with us. As I hope your conversations with my team after your departure have reassured you, we take all of our passenger feedback extremely seriously and as the best opportunity to improve the services we provide.
Again, I would like to apologise for the difficulty you experienced with your transfer service in Sydney. It has been referred to our travel partners for correction as it is certainly not the service we want or expect for our passengers.
I also think it is important to acknowledge that as soon as we were made aware of the issues that took place, we also provided you with a full reimbursement of the expense that you were put to from the transfer leaving early as well as offered you an additional Future Holiday Voucher for the difficulty that you were put to.
It is of course incredibly regrettable that this was the start to your holiday package, but I can assure you that we did everything in our power to assist you as soon as we were made aware.
Kindest Regards,
Harrison
Senior Customer Support Executive
The customer service is fabulous
The customer service is fabulous, every agent I have spoken with are helpful and courteous. The holidays are amazing, very well curated. I am booking my 5th holiday with Imagine, very happy to recommend the company
6 februari 2025
Review zonder uitnodiging
Antwoord van Imagine Cruising New Zealand
Dear Helen,
Thank you so much for your kind words and for taking the time to share your experience! We are absolutely delighted to hear that you’ve found our customer service to be fabulous and that every interaction with our team has been helpful and courteous. Providing exceptional service is at the heart of everything we do, so it’s wonderful to know that our team has made such a positive impression.
It’s also fantastic to hear that you’ve enjoyed our carefully curated holiday packages. We take great pride in crafting unforgettable experiences, ensuring every detail is thoughtfully planned to provide you with seamless and memorable journeys. Knowing that you’re booking your fifth holiday with us is truly the highest compliment—your continued trust and loyalty mean the world to us.
Thank you for recommending Imagine Holidays. We can’t wait to help you plan many more incredible adventures in the future!
Best regards,
Harrison
Senior Customer Support Executive
Great experience
Jenna was really helpful, considerate and super competent
2 februari 2025
Review zonder uitnodiging
Antwoord van Imagine Cruising New Zealand
Dear Pam,
Thank you for your fantastic five-star review! We’re absolutely delighted to hear that you had such a great experience with Imagine Holidays. Jenna will be thrilled to know that her helpfulness, consideration, and expertise made a positive impact on your booking journey.
Providing exceptional service and ensuring a seamless experience for our guests is always our goal, and it’s wonderful to know that Jenna delivered just that. Your kind words truly mean a lot, and we appreciate you taking the time to share your feedback.
If there’s anything else we can assist you with, please don’t hesitate to reach out. We look forward to helping you create more incredible holiday experiences in the future!
Best regards,
Harrison
Senior Customer Support Executive
Helpful Customer Support
I had been having some difficulty booking shore excursions for my upcoming cruise, so contacted Joshua at Customer Support. I was very happy with his working through my issue (not a fault of Imagine Holidays) and then putting me in contact with Tara at Azamara Customer Support who was able to help me. He was helpful, pleasant to deal with and even followed up with an email to let me know I could contact him if I had any further concerns. Great job!
13 december 2024
Review zonder uitnodiging
Antwoord van Imagine Cruising New Zealand
Dear Des,
Thank you so much for your thoughtful review! I’m delighted to hear that I was able to assist you with your shore excursion booking concerns and connect you with Tara at Azamara Customer Support to resolve the issue.
I always strive to ensure our customers feel supported and informed, so I’m glad you found the process helpful and pleasant. Your kind words mean a lot and motivate me to continue delivering the best service possible.
If you have any further questions or need assistance in the future, please don’t hesitate to reach out. Wishing you a fantastic cruise experience!
Kind Regards
Josh
Customer Support
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