The agent with dealt with was helpful and responded quickly. However, we specifically requested that the contact be via email and your company still chose to phone us. We find it hard to process infor... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
This is my 3rd holiday ive booked with Imagine Cruising. The staff are helpful, in particular, Viran who has done the last two. It's good that she can bring up my information from the previous one.... Toon meer
Bedrijf heeft geantwoord
The initial interactions were great, and while on the trip I repeatedly heard from many others who have booked with you more than once, and were also happy. And the best test was when I was on the tr... Toon meer
Bedrijf heeft geantwoord
Great cruise (Greek islands) and bus tour (turkey) combo. The locations visited and excursions were interesting and informative. Our bus tour guide (Sayhan) was brilliant. He connected well with every... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Established in 2011, we are a leading travel provider with offices across the globe, specialising in exceptional cruise holidays brimming with enriching experiences that offer so much more than just a cruise. We create outstanding cruise holidays, seamlessly paired with immersive tours of the world’s most desirable natural and man-made marvels, enchanting rail journeys, exclusive events in unexpected locations, and fabulous hotel stays at hand-picked accommodations - transforming everyday travel into extraordinary adventures…
Contactgegevens
Level 10, 21 Queen Street, 1010, Auckland, Nieuw-Zeeland
- (09) 941 2549
- customersupport@imaginecruising.co.nz
- imaginecruising.co.nz
4,7
Uitstekend
416 reviews
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Viral was very helpful and answered all…
Viral was very helpful and answered all our questions before booking. Found the process very easy. Thank you.
3 juli 2024
Antwoord van Imagine Cruising New Zealand
Dear Anne,
Thank you so much for your wonderful five-star review! We are delighted to hear that Viran was able to assist you so effectively and make the booking process smooth and easy for you. Your kind words are greatly appreciated and will be shared with the team.
We look forward to welcoming you on your holiday and providing you with an unforgettable experience.
Warm regards,
Harrison
Senior Customer Support Executive
Booking our first ever cruise was very…
Booking our first ever cruise was very easy thanks to Viran who was very informative and helpful thank you
3 juli 2024
Antwoord van Imagine Cruising New Zealand
Dear Jean,
Thank you for your wonderful five-star review. We're thrilled to hear that your first-ever cruise booking experience was seamless. Viran takes great pride in providing informative and helpful service, and your kind words will certainly mean a lot to her.
We look forward to assisting you with more unforgettable holiday experiences in the future.
Warm regards,
Harrison
Senior Customer Support Executive
Antwoord van Imagine Cruising New Zealand
Dear Ian,
Thank you for your kind review! We're delighted to hear that you received excellent service from our experienced staff.
Your satisfaction is our top priority, and it's wonderful to know we met your expectations.
If you need any further assistance, please don't hesitate to reach out. We appreciate your support and look forward to serving you again.
Kind Regards
Josh
Customer Support
Very herlpful and easy to book over the…
Very herlpful and easy to book over the phone. This is our second holiday with Imagine and we can highly recommend.
14 juni 2024
Antwoord van Imagine Cruising New Zealand
Dear Christine,
Thank you for your wonderful feedback! We're delighted to hear that you found our booking process very helpful and easy over the phone. We're honored to have you choose Imagine Holidays for the second time and appreciate your high recommendation.
Thank you for your continued trust in us. We look forward to making your upcoming holiday as enjoyable as the first!
Kind Regards
Josh
Customer Support
Great service
Charlie was very professional and friendly. His explanations and answering of my questions was appreciated.
10 juni 2024
Antwoord van Imagine Cruising New Zealand
Dear Lenora,
Thank you for your wonderful five-star review. We are delighted to hear about your positive experience with Charlie. At Imagine Holidays, we strive to provide professional and friendly service, and it's gratifying to know that Charlie's explanations and attentiveness met your expectations.
We look forward to welcoming you on another unforgettable holiday package in the future.
Warm regards,
Harrison
Senior Customer Support Executive
Add-ons and variations
Add-ons and variations were very expensive with little room to question
6 juni 2024
Antwoord van Imagine Cruising New Zealand
Dear Geoffrey,
Thank you for taking the time to share your feedback regarding your recent experience with Imagine Holidays. We genuinely value all input from our guests as it helps us to continually improve our services.
I am sorry to hear that you found the add-ons and variations to be expensive and that there was limited opportunity to discuss these further. We strive to provide a wide range of high-quality options to enhance our guests' holiday experiences, and we appreciate that this may not have met your expectations on this occasion.
If you have any further concerns or would like to discuss your experience in more detail, please do not hesitate to contact us directly.
Warm regards,
Harrison
Senior Customer Support Executive
Cruise 0n Crown Princess San Francisco/Auckland Sept/Oct 2024
\\The patience and helpfulness of your staff member in dealing with someone not used to organizing travel arrangements was most impressive and allowed me to decide with confidence on the path to take.
4 juni 2024
Antwoord van Imagine Cruising New Zealand
Dear Garth,
Thank you for your wonderful feedback! We're delighted to hear that our staff member's patience and helpfulness made a positive impression and helped you feel confident in your travel decisions. Your satisfaction is our priority, and we're here to assist you every step of the way.
Kind Regards
Josh
Customer Support
Antwoord van Imagine Cruising New Zealand
Dear Debbie,
Thank you for your kind words! We're delighted to hear that you found our service efficient and friendly. Your satisfaction is our priority, and we look forward to assisting you with your future travels.
Kind Regards
Josh
Customer Support
Antwoord van Imagine Cruising New Zealand
Dear Andy,
Thank you for your wonderful five-star review. We are delighted to hear that you are very happy with the booking process.
Viran, your dedicated agent, is truly exceptional, and we are pleased to see her service recognised. She takes great pride in ensuring our guests have a seamless and enjoyable experience from start to finish. Your kind words are greatly appreciated and will certainly be passed on to her.
We look forward to assisting you with your future holiday plans and providing you with more memorable experiences.
Warm regards,
Harrison
Senior Customer Support Executive
Verna
My go dulstant. I have spoken yo about two cruises before!
I didn’t have enough money the. Yo secure znythi v
Now I do
She’s great!!
24 mei 2024
Antwoord van Imagine Cruising New Zealand
Dear Lisa,
Thank you for your fantastic five-star review!
We are thrilled to hear that Viran provided you with excellent service. At Imagine Holidays, we take great pride in ensuring our guests have a seamless and enjoyable experience, and it’s wonderful to know Viran succeeded in making your experience memorable.
Your feedback is greatly appreciated, and we look forward to assisting you with more extraordinary holiday packages in the future.
Warm regards,
Harrison
Senior Customer Support Executive
Antwoord van Imagine Cruising New Zealand
Dear Debbie,
Thank you for your glowing five-star review! We are delighted to hear that you received great advice and information from Viran. Your kind words mean a lot to us.
At Imagine Holidays, we pride ourselves on the expertise and dedication of our team members, and it's wonderful to know that Viran's service made a positive impact on your experience. Should you require any further assistance or have any more questions, please don't hesitate to reach out.
We look forward to helping you create more memorable holidays in the future.
Best regards,
Harrison
Senior Customer Support Executive
Sri Lanka exceeded our expectations
Sri Lanka exceeded our expectations. The variety of interesting activities and experiences was great. The locals were friendly and helpful. Our guide was knowledgeable and went out of his way to cater to our interest and abilities. The accommodation was first rate.
17 mei 2024
Antwoord van Imagine Cruising New Zealand
Dear Jean,
Thank you for your wonderful five-star review. We are thrilled to hear that your trip to Sri Lanka exceeded your expectations. It's delightful to know you enjoyed the variety of activities and experiences, and that you found the locals friendly and helpful.
We are especially pleased that your guide provided exceptional service, catering to your interests and abilities, and that the accommodation met your high standards. Your feedback is greatly appreciated and will be shared with our team.
We look forward to helping you plan your next memorable adventure.
Warmest regards,
Harrison
Senior Customer Support Executive
Very helpful and understanding staff
Very helpful and understanding staff. Paiient with doddering oldies.
14 mei 2024
Antwoord van Imagine Cruising New Zealand
Dear Val and Geoff,
Thank you very much for your wonderful five-star review. We are delighted to hear that you found our staff helpful and understanding. It is our priority to ensure all our guests feel comfortable and well taken care of, regardless of age. Your kind words about our team's patience and support mean a great deal to us.
We look forward to assisting you with your future holiday plans and ensuring every journey with Imagine Holidays is a memorable one.
Warmest regards,
Harrison
Senior Customer Support Executive
Mathew from Customer Support for Imagine Holidays. from Customer Supportt for…Well Done Mathew.
Mathew from Customer Supportt for Imagine Hollidays, gets top marks from me for his great service this morning. He was prompt to reply to my queries and was very helpful. I also liked his friendly and personable manner in handling any worries or concerns I had about our upcoming cruise. Many thanks!!
15 mei 2024
Review zonder uitnodiging
Antwoord van Imagine Cruising New Zealand
Dear Judy,
Thank you so much for taking the time to share your wonderful feedback with us! We're thrilled to hear that Mathew from our Customer Support team provided you with such exceptional service.
Mathew truly embodies the values of Imagine Holidays, and we're delighted that he was able to promptly address your queries and provide helpful assistance regarding your upcoming cruise. It's fantastic to hear that his friendly and personable manner put you at ease and ensured that any worries or concerns were handled with care.
We'll be sure to pass on your kind words to Mathew, as recognition of his efforts means a great deal to us. Your satisfaction is our top priority, and we're grateful for the opportunity to assist you in planning your cruise adventure.
If you have any further questions or if there's anything else we can do to enhance your experience, please don't hesitate to reach out to us. We're here to ensure that your journey with Imagine Holidays is nothing short of extraordinary.
Thank you once again for choosing Imagine Holidays. We can't wait to help make your cruise a truly unforgettable experience!
Warm regards,
Harrison
Senior Customer Support Executive
The destination was somewhere I had…
The destination was somewhere I had always wanted to go.
9 mei 2024
Antwoord van Imagine Cruising New Zealand
Dear Brent,
Thank you sincerely for taking the time to share your wonderful five-star review with us. We're absolutely thrilled to hear that your recent holiday with Imagine Holidays took you to a destination that had always been on your radar.
There's something truly magical about fulfilling a long-held dream of visiting a desired destination, and we're delighted that we could be a part of making that dream a reality for you. At Imagine Holidays, we strive to curate experiences that not only meet but exceed the expectations of our guests, and it brings us immense joy to know that your trip was everything you had hoped for.
We're immensely grateful for your trust in us to deliver a memorable and fulfilling travel experience. Should you ever wish to embark on another adventure or explore a new destination, we'll be here to assist you every step of the way.
Thank you once again for choosing Imagine Holidays. We look forward to welcoming you back for many more unforgettable journeys in the future.
Warm regards,
Harrison
Senior Customer Support Executive
would be doing it the same again
very helpful and pleasent staff to explain all aspect of the holliday
8 mei 2024
Antwoord van Imagine Cruising New Zealand
Dear Liz,
Thank you ever so much for sharing your wonderful five-star review with us. Your feedback is incredibly valuable, and we are thrilled to hear about your positive experience with Imagine Holidays.
It brings us immense joy to learn that Viran provided you with exceptional service during your holiday planning process. She consistently goes above and beyond to ensure our guests feel informed and supported in every aspect of their journey. Your recognition of her helpfulness and pleasant demeanor means a great deal to us, and we'll be sure to pass on your kind words to her.
At Imagine Holidays, it is our utmost priority to provide our guests with all the information they need to make their holiday experience truly unforgettable. We're delighted to hear that our team was able to explain every aspect of your holiday to your satisfaction.
Thank you once again for choosing Imagine Holidays. We are immensely grateful for your support and look forward to the opportunity to serve you again in the future.
Warm regards,
Harrison
Senior Customer Support Executive
Coming back.
I had a very good experience with our booking this time as this is our 2nd booking. The agent that answered our call took our booking last time so that was a plus
8 mei 2024
Antwoord van Imagine Cruising New Zealand
Dear Lea,
Thank you ever so much for sharing your glowing review with us. It brings us immense joy to learn that you had another exceptional experience with Imagine Holidays. It’s truly heartening to know that we could meet your expectations once again.
We greatly appreciate your loyalty and trust in our services for the second time around. Your kind words regarding our dedicated agent warm our hearts. Providing consistent and personalised service is at the core of what we do, and we’re thrilled that it made a positive impact on your booking experience.
Should you ever need assistance or wish to embark on another memorable journey, please do not hesitate to reach out to us. It would be our utmost pleasure to assist you in crafting another unforgettable holiday experience.
Warm regards,
Harrison
Senior Customer Support Executive
Antwoord van Imagine Cruising New Zealand
Dear Iris,
Thank you ever so much for taking the time to share your glowing five-star review with us. Your feedback is invaluable, and we are absolutely delighted to hear about your positive experience with Imagine Holidays.
It's wonderful to know that you found our service to be efficient and effective. Providing streamlined and prompt assistance to our guests is a top priority, and we're thrilled that our efforts have made a difference for you.
We're especially pleased to hear about your positive interaction with Viran. She is indeed an invaluable member of our team, always going above and beyond to ensure our guests' needs are met. Your recognition of her helpfulness means the world to us, and we'll be sure to pass on your kind words to her.
Thank you once again for choosing Imagine Holidays. We're immensely grateful for your support and look forward to welcoming you back for more memorable experiences in the future.
Warm regards,
Harrison
Senior Customer Support Executive
Excellent Service
All information was provided so that we could make an urgent decision.
Not rushed at any stage.
Service was excellent.
Will be changing travel advisors, Awesome!!!
9 mei 2024
Antwoord van Imagine Cruising New Zealand
Dear Larry,
Thank you immensely for taking the time to share your glowing five-star review with us. Your feedback means the world to us, and we're thrilled to hear about your positive experience with Imagine Holidays.
It's fantastic to know that you found all the information provided to be comprehensive, enabling you to make an urgent decision with confidence. Ensuring our guests have access to all the necessary details is a cornerstone of our service, and we're delighted it served you well.
We're especially pleased to hear that you never felt rushed at any stage of the process. Your comfort and peace of mind are of utmost importance to us, and we're committed to providing a stress-free experience for all our guests.
We're equally thrilled to learn about your decision to change travel advisors and your enthusiastic endorsement of our service. We aim to deliver excellence in every interaction, and your satisfaction is the greatest validation of our efforts.
We're particularly delighted that Viran's service stood out to you. She consistently goes above and beyond to ensure our guests receive the highest level of care and assistance. Your recognition of her efforts means a great deal to us, and we'll be sure to pass on your commendation to her personally.
Thank you once again for choosing Imagine Holidays. We're eagerly looking forward to the opportunity to continue exceeding your expectations in the future.
Warm regards,
Harrison
Senior Customer Support Executive
Consultant made it an easy process and…
Consultant made it an easy process and was very friendly
7 mei 2024
Antwoord van Imagine Cruising New Zealand
Dear Sharon,
Thank you ever so much for taking the time to share your delightful five-star review with us. We truly appreciate your kind words and are thrilled to hear about your positive experience with Imagine Holidays.
We're especially grateful for your mention of Viran and the high-quality service she provided. Ensuring our guests receive top-notch assistance and guidance is paramount to us, and Viran exemplifies this commitment effortlessly. We'll be sure to pass along your praise to her personally.
It's wonderful to hear that Viran made the process easy for you and maintained a friendly demeanor throughout. Making our guests feel comfortable and supported every step of the way is a priority for us, and your feedback reaffirms that we're on the right track.
Once again, thank you for choosing Imagine Holidays. We can't wait to welcome you back for another fantastic adventure in the future.
Warm regards,
Harrison
Senior Customer Support Executive
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