Incredible Connection Reviews 

The lady who assisted me was very kind and good adviser, unfortunately I forgot her name but her sales representative number is 256613. My shopping was lovely, not sure her name (Kgomotso/Khutatso) I'm Floyd. She has a good customer service

I've never experienced such a horrible customer service, lack of communication regarding delays for delivery. The agents are creating info just to get you out of their face. I ordered a watch, on the 2nd last day before the delivery (based on their 2-3 days of delivery) I contacted incredible connection online to find out about tracking information. All I got was that my order will be delivered as per their time frame for delivery. I wait for the last day of delivery, no tracking information, I again contact them but I still couldn't get any concrete feedback, they created a ticket to escalate the issue and claimed that a relevant department will be in touch within the next 24 hours but no one ever contacted me.

Ordered ONE item online. Claims 3-5 business days delivery. 10 days later the item was only now picked up by the courier. No one could assist in telling me what is happening with it, no one wants to call back on helping to resolve this. Needed this item desperately within that 5 day window, but it's still on the other side of the country.

Disgusted by the lack of care. Will never buy anything from Incredible connection ever again.

I have bought from incredible connection on multiple occasions and their service has always been exceptional.

Brian O'Neil from the Gateway store was a great sales assistant,and helped us make an informative decison with amazing service,saving us so much money and time!

Camdin from the Gateway store,was such a warm,kind cashier with excellent customer service!

Thanks so much guys!

I got great service from incredible connection woodmead branch

This review is about the incredible connection online customer support. I have a R500 voucher that I wanted to use. I had not used it and the balance is shown as R0. I phoned the customer helpline 5 times, with the staff being rude and incompetent all 5 times, and sending me around to phone external finance companies. I also emailed them, and again, they were not helpful. This service is extremely disappointing and I will never be using them ever again. I highly advise people to not use their website as you will receive terrible customer support.

I’m extremely disappointed with the customer service from Incredible Connection. I’ve been waiting over a week for my product with absolutely no communication or updates from the company. I’ve had to call constantly just to try and get answers, and every time I’m told the system is “offline.” A system cannot realistically be offline for an entire week while customers are left in the dark.

There has been no follow-up, no clear timeline, and no effort to keep me informed about my order. Customer service should not require the customer to chase the company for basic information.

Very poor communication and overall frustrating experience.

What a great service 100% Bradley

I was at incredible connection today helped by lady called Anzani a very humble and kind lady who explains the product in details,i will definitely go and buy there

I went to purchase an external hardrive, There was an item on the shelf priced at R1399, I said I want to buy it. Went to the cashier , he asked me for my cell no, I declined , he asked if I want to register for the More promotions , I kindly said no thanks. The cashier then rings up an amount of R1699 !! I showed him the prince on the box of R1399.. He told me that this was the price if I did not register !! That is simply illegal ! Is this a means of extorsion ??

The experience was exceptional, 10/10. From Thato

Incredible Connections Rustenburg mall is very clean and the service there is really nice i got helped by a lady named Koketso what an amazing soul iam definitely shopping there again

Amazing customer service

I would like to thank two wonderful women...who helped me alot in doing an upgrade for a laptop...Tanya and Hanneh from the gateway branch...Tanya as been very helpful and very polite and understanding through the process of doing my upgrade...Hanneh helped me so much with my paperwork explained every detail...itz such a pleasure to have true honest people like this...in life itz not about a job title but about the person you are that makes every job enjoyable...thank you girls for your amazing help...

So in December 2025 I went to Incredible Connection looking for a Ps4 controller, but they didn't have a genuine Sony Ps4 controller in stock, so I bought the generic white Titan controller with a 1 year warranty. So in February/March it has an issue mind you I am a casual gamer, so I go back to the store tell them the controller is giving me trouble with one button. So they start the process, but the biggest issue is they have been dragging their feet this whole ordeal.

I had an absolutely outstanding experience at Incredible Connection Centurion. From the moment I walked in, the service was warm, professional, and genuinely helpful.

A special thank you to Lucia, Maria, and Themba — your support was truly phenomenal! You went above and beyond to assist me, answered all my questions with patience, and made the entire process seamless and enjoyable.

It’s rare to find a team that is this knowledgeable, attentive, and committed to excellent customer service. I left feeling confident in my purchase and genuinely appreciated.

Highly recommend this branch — 5 stars all the way! ⭐⭐⭐⭐⭐

Incredibly connection is awesome ordered online got my parcel after 3 days everything in perfect condition

Completely useless. Been waiting over 9 business days for their
supposed 2-5 day delivery. Its a powerbank and keyboard. Not the moon. Its not rocket science. You try escalate. No supervisors on duty. You complain, you get a ticket number and no response. In store are useless. You have to call help centre that cannot help. Never again.

I had a Wow! Today at the Incredible Connection in Bloemfontein (Mimosa Mall).

The Technical Support Consultant is just a superb and incredible professional, quality service oriented and very competent.

The general atmosphere in this establishment is friendly and welcoming.

Wow! Very much appreciated.

Please keep it up.

Great customer service from Bheki at the Sandton store. Went there to buy a screen and was assisted with care.