inez.com Reviews 28

Inez shoes are not only beautiful but amazingly comfortable. My daughter who wore a pair for prom said they were the most comfortable heels she has ever put on her feet! She was able to dance the night away!! Inez customer service is also so caring!!! They worked out a small issue for us with the best outcome!

Beautiful, well made and comfortable shoes! Shipping and returns are FAST and free! No recordings, a friendly human answers the phone call! Customer service I received from Melissa and Anthony was impeccable.
Highly recommend!!!

I am a HUGE fan of this brand! I bought my first pair of Inez shoes about 3 years ago and I now have 8 pairs, with 2 more on the way. I have been wearing heels for 30 years and these are by far the most comfortable (and half the price of several couture brands I have tried). I wore the Camilla for a 14-hour day at a conference last week with no foot pain whatsoever. (Several women asked me how I was still in heels at 10:30 p.m. and I said "Inez!") I also purchased the Bianca (strappy heel) for several weddings and they are fantastic. I am surprised to see other reviews about quality - I have had zero issues and have worn several pairs at least 20 times. And the customer service has been exceptional - I purchased a gorgeous pump last year with a strap across the top of the foot that was too tight (but the shoe otherwise fit), and they offered to let me return them (even after one wear) or pay for a cobbler to loosen the strap. I had another issue yesterday - they responded immediately and went above and beyond (which made me want to write this review). If I have any issues with quality going forward, I believe they would do all they could to address the issue.

The customer service is exceptional as are their shoes. Beautifully made! I ordered a pair for a wedding that I had to exchange for another size… And they rushed the exchange through and save the day! Inez is my go to for shoes.

Disappointed. In theory they are classic and look like they would go with everything. BUT the comfort and design is flawed:
1. I invested in two pairs because I work beauty events on my feet often (aprox $600 total, while exchanging one to see if the problems would differ) and all three pairs have short ankle straps. No room of you getting bloated, let alone be a woman with thicker legs like me. Now I’ve had to spend money on leather expanding products which didn’t work and now having to visit and pay for a shoe cobbler to create strap extenders for me. And that is that I am average built, so thicker girlies FIND ALTERNATIVES. More money on these already pricey shoes.

2. Not comfortable. I think it’s in theme with the short ankle straps. The leather, no matter the breaking in period does not break in enough to feel comfortable. The way it’s angled under the arch isn’t ideal for all day wear as they market.

Two stars are for at least being pretty and like I mentioned give a classic aspect to go with anything. There is also a slight cushion that sits under your heel

The customer service at Inez is superb! They are always quick to respond to emails and to resolve any issues.

Inez shoes are the most beautiful I have ever owned. The tan patent especially. I also want to praise the customer support team for working out an issue I had, thoughtfully and thoroughly. It took several emails but they didn’t get tired of me.

Inez not only makes some of the prettiest shoes that are very comfy; they also have the best customer service. I really wanted the ceci shoe and was excited when they came back in stock. I did some measurements but ended up needed several exchanges. They worked with me to answer all my questions regarding exchanges and ultimately found the best size for me. Would definitely recommend

They truly are THAT comfortable. I honestly have never spent this much on heels but from someone who completely stopped wearing heels, because they always hurt, these are worth every penny. I can finally wear heels again!! I have worn them twice in a week (a wedding and a date night) and my feet never hurt!! I will be buying boots for winter soon!

I bought a pair of shoes for my girlfriend she saw and liked. She loved them and they were very comfortable despite being sexy looking shoes. After wearing them a couple times there was some minor cosmetic issues. I took pictures and sent them to customer service thinking they may say it was too minor to warrant replacement but to my surprise no questions asked they said that’s below their standards and sent out a new pair right away. Best customer service I’ve ever had !

I got the black suede Alta pumps. Most comfortable pumps I’ve ever worn!! I plan to get several more pairs here as I can afford them!

I recently received my 5th pair of INEZ shoes. I ordered the Mia black suede sling back shoes to wear for 2025 holiday parties. I have loved every pair until this pair arrived. The packaging and stick to hold the sling back strap in place stretched the elastic gore of the sling backs rendering the shoes unwearable. They slipped off my feet when I tried them on in my home on my carpet. I reached out to Inez for a resolution and was told that they do not give replacements or refunds on shoes that have been worn and offered the link to a cobbler in New York that was great at repairs…..I live in Georgia. I could have them repaired by a cobbler and send them the receipt and they would reimburse me for the repairs. The nearest cobbler is 20+ miles away. Needless to say this will be my LAST pair of Inez shoes.

Absolutely terrible company

I ordered a pair of shoes in early december, and having returned it - they won't acknowledge they've received it, customer service won't respond, and won't return my money to me - or even tell me what my status or timeline is. They absolutely stole 250$ from me.

I cannot praise this company's customer service and shoe quality enough. I spoke with Melissa today, and she was not only helpful and knowledgeable but also a genuine pleasure to work with. Regarding the shoes, they are among the top two most comfortable high-end brands I have worn. I especially want to highlight the Sofia, which I wore to a gala out of town. As an experienced wearer, I knew to bring band-aids for a new heel, but I wore them for nearly five hours with no pain or issues. They looked stunning and required no break-in period. The Camilla is also a favorite. I am grateful for Inez's attention to detail. I love what you make—keep up the exceptional work.

I truly should have read the other reviews before ordering - SO disappointing. When I got them they looked so cute, I also found them to be reasonably comfortable. I had been getting marketing for months about their comfort and quality so finally caved and ordered a pair of boots during their Black Friday sale. The quality for the price? Absurd. I wore them ONE day around my office (carpeted - eg never walked outside so never even hit concrete/pavement) and the leather is already cracking and peeling off the toe. As others have noted in their reviews, the bottom part of the shoe is somehow detaching from the sole (?). For $300?! I feel scammed & am not sure what to do. I wanted to love them but overall a very upsetting experience.

2 stars because these shoes were slightly comfortable, but not extraordinarily comfortable by any means. My main issue is the quality does not match the price tag. After only wearing them twice, the leather on the heel has already peeled off. I contacted the company and was informed that this is considered normal quality for INEZ shoes (my exact question was ‘please let me know if this normal quality for INEZ shoes’) and they suggested I take them to a cobbler for repair. I own several different designer leather heels and have never had this happen, especially within the first week of wear. Very disappointing as I was looking forward to purchasing other styles.

I have purchased the shoes in the beginning of 2024. I only wore them for 15 minutes, at first they seemed to be somewhat comfortable so I removed the sticker. After wearing them for another half an hour, they were killing my feet. They are literally the most uncomfortable heels I have ever owned. I was so disappointed because the company advertises comfortable heels, and they are also very expensive. For a year and a half the shoes have been sitting now in my closet and I don’t know what to do with them. I cannot bring myself to throw them away (like burning 350 bucks 😭), but I also haven’t found anyone willing to buy them (also I don’t want to sell this trashy product to anyone, but then again - maybe it will be comfortable for someone) and I also don’t know if I should even donate them. Extremely disappointed .. when I reached out to the customer service they told me that I can get them to a cobbler in New York and they would pay for the service … well if I’m paying $300 for shoes, I don’t wanna be running around town fixing them. I want my money back. I am so so disappointed. I would never buy from them again and would never recommend.

They had great customer service! I had an issue and they resolved it quickly. They genuinely seemed interested in helping me out.

Fraudulent Company- DO NOT ORDER! They Charge astronomical restocking FEE - they duplicated my order - sent 5 pairs of shoes, charged me for 6 pairs- (3 duplicates) and now are charging me $160 to return!!!! Ridiculous company!!! Shoes are not even comfortable as they advertise.

Got the shoes, though not in time.