inez.com Reviews 28

I never write reviews but I felt obligated to write a review on how above and beyond Inez customer service was. The truth is I didn’t end up keeping the shoes - only because they did not work with the dress I bought it for. However, I will 100% be ordering from this company again in the future when I need a new heel.

My experience this time was this: UPS ended up delivering the shoes to the wrong address. I was so excited for the shoes to come and was anxiously waiting for delivery (as UPS said it was out for delivery by 7 PM). I keep checking the front door and nothing - no shoes. Eventually I get an email from UPS that they were delivered -
so I quickly go to grab them and…nothings there. I check the UPS email and the photograph of delivery is clearly not my front door nor my house. I was so upset. I immediately out a claim in with UPS - but i STILL didn’t have the shoes. The next day I called Inez customer service and spoke with “Anthony”. He was so understanding and helpful and immediately offered to ship me a new pair ASAP. He even let me switch the width (I second guessed if I needed the roomy after I ordred them) without even questioning it. I was so pleasantly surprised by how helpful and accommodating he and the company was given the situation. I thought they may have made me wait a bit to see if they eventually turned up (which would have defeated the need for them since I needed them ASAP). But nope - not even a question nor any hesitation to assist me. While the shoes didn’t work for what I needed this time - I will definitely be giving this company my business again in the future. This is how a company should treat their customers - even when the mix up was not their fault.

Also, for what it’s worth, UPS was terrible and unhelpful. They closed my claim in less than 24 hours because the driver provided a “photograph”. When I told the UPS customer service rep to check the other photographs in my address history, they could clearly see it was NOT the same house - but could not do anything about it. How does that make sense? The photograph was clear proof it was not delivered…yet that’s why they closed the claim? What if that package was irreplaceable? Definitely not a fan of UPS.

I purchased the Paz70 Stretch boot. They are beautiful. I wore them around the house a bit and they seemed good so I decided to keep them. Last week I wore them to a concert and mid-way through the show my feet were killing me. Not great for a shoe made by a company that boasts comfortable heels - the only reason I even purchased. And after emailing them directly I was told that they do not accept returns for shoes that have been worn. This is a terrible policy. The shoes are supposed to be comfortable, they are expensive. Well, for me, they ended up being g terribly uncomfortable. So, bad product and even worse customer service. Buyer beware.

I have had the best experience. I bought three pairs and all are incredibly comfortable. One pair had damage and they not only refunded me but shipped me a new pair. Their customer service is top notch and I would buy these over and over.

I had a good experience with them. I bought the silver Yvonne mules and the arch support bothers me a little. I called their NYC number and got a real live person who helped send me a new pair half size up - with no charge. At the same time, I received a thoughtful reply from another person in their office offering to send a free UPS pickup if I wanted to send the other one back. But I didn't need to immediately so I could compare them. What company does that?!! So great! The half size bigger wasn't better so I am going to roll the dice with the original size. A friend who has two pairs of their shoes and has plantar fasciitis swears by them and I think if you have foot problems or a falling arch, this company is for you. I don't have feet issues so not sure I want the added padding but I have to say, I loved the customer care. In this day and age where people outsource CS to randoms and/or you can't even get a reply, the trust and help I got from Inez stood out. (As it happens, I am a fashion journo, but they didn't know this and they don't know anything about me, so the fact that they treat customers with this care in a "blind" shopping experience says it all!) Highly highly recommend.

What a waste of money. I don’t recommend them and am so disappointed with these shoes, especially considering the price point. $500 down the drain.

While the arch support is nice, is it negated by the terrible cut of the shoes. The shoes run VERY small and VERY narrow. Inez is aware of this issue and customer service advised sizing up by half a size, but why not use standard sizing when designing your shoes? I ended up having to go up a full size, which accomplished the goal of getting my foot in the shoe, now there is an inch of excess material on the back end of the shoe, making it obvious in a sandal heel that it’s the incorrect size.

In my Isabel block heel sandals this excess length is obvious and looks unrefined. The Isabels are comfortable so it’s shame it wasn’t cut to the appropriate size. In my Marisol 90 booties the extra half size did nothing. Even getting the shoes professional stretched (twice!) by a cobbler, I still feel immediate pain when wearing them.

In hindsight the fact that all their marketing is almost entirely Instagram sponsored content and it’s impossible to find reviews (no reviews on their website!), are huge red flags for a brand whose products don’t speak for themselves.

Dear leadership, spend less on marketing and more on actual product development so customers don’t regret their purchase!

Purchased 4 pairs of shoes to which all were poorly fitting, uncomfortable. They are not at all as advertised. Worse, I have yet to receive my refund. I have been told I have to wait 30 days. They have already received the shoes back perfectly. No one responded to me. Didn’t answer the phone or email. Created a chargeback only to still try and get my refund. Do yourself a favor and don’t go down the same rabbit hole. They are not worth it!

What a scam!! I paid $250 for a pair of pumps that were annoyingly advertised on my Instagram non-stop. I want to attach some pictures of the sham job they did in putting these heels together. The leather was ruched all along the outside of the shoe and the same for the leather that covers the heel.

Good looking, well fitting, comfortable shoes with adequate arch support are like finding unicorns. INEZ makes the perfect shoe. I was skeptical upon first trying them on, it took a while for them to break in; but at some point I realized that every morning when I go to put on shoes I reach for the same pair of Inez booties. Nothing else, short of my ugly running shoes, are as comfortable. They are my go to, walk all day comfort shoe, AND they are nice looking. I wish I had invested in more pairs of Inez, because the other shoes and booties in my closet just take up space.