Infinity Insurance Agency, Inc. Reviews 

My vehicle was hit by one of their customers on November 17th. It took 2 weeks to get a rental car and then a month for them to determine it was a total loss. They still owe me over $1700 and adjuster on my claim is now on a leave of absence. His supervisor has blocked my emails and refuses to return my call. I'm having to go to my local news channel to see if I can get some help to get this claim closed. This is truly an awful company. The very first adjuster I had advised me "she only works Monday to Friday 8 to 5 and she's very over worked plus their insureds come first." Good luck to anyone who has to work with them. Just go straight to an attorney or your local news channel to help you. Also I get the email address to his supervisor and he blocks my messages. I have been reading through all these reviews and have to laugh as infinity is always saying once you contact them they will have someone call you back. This is a complete lie. I have been calling daily Monday to Friday for weeks with no response.

Es la peor Aseguranza que yo e tenido, no quiere hacerse responsable de lo que le corresponde y me manda documentos para firmar en blanco y creo que ninguna persona va a firmar un documento donde no sabe que está firmando.

There client got in an accident with my son. We have the police reports statement saying it there party fault and it been 5 month now that they didn't respond to us are my attorneys...I'm gonna take there party to small claim court

the worst company I've been dealing with.
they take forever to deal with your issue. They never pick up calls ... and those assigned adjusters are the worst ... this is what the voicemail say: You have reached the voice mail of "adjuster name" i'm currently in the office but assisting another customer right now ; please leave your name phone number claim number and the reason for the call and I will give you a call back . If you call before 3pm I will return your call by the end of the day and if you called after 3pm I will return your call by the the next following day by 10 am... " common guys why would you leave such voicemail when you know you will not or might not call as your voicemail says? You better change that voicemail and say something like" I will return your call as soon as I can" ... this is much more understandable
And you guys need to stop ignoring your customers ... you need to know that communication is the key... we will appreciate and understand if you guys tell us that the issue is gonna take a little longer and we need to be patient rather than not saying anything and ignoring us like you guys don't care . I mentioned that since the incident my car is making a noise which is getting worst everyday I keep driving it like that and since I am still waiting and still don't know how long is gonna take for my car to be fix... I am glad I don't have insurance with them and I will never get insurance with infinity either with its third parties affiliate and I will never advise somebody to get insurance with this company. I am sooo disappointed. They have no sense of customer and if I could rate less than one star I would

I was in an accident where an Infinity customer was at fault on Nov. 1st. They admitted it at the scene to me and the police, and it was clear they caused it. I got a voicemail from an Infinity agent a few days later asking me to provide a statement so the claim could be processed. I called them at least 5 times and got their voicemail every time, never got a call back to my messages so I finally left the statement on their voicemail. Needing my car fixed ASAP, I went through my insurance to cover the damages, who said I would get my $500 deductible back as soon as Infinity processed the claim. It's been 3 months and no word.

I've called the Infinity agent multiple times, never gotten an answer or return call. I've probably spent a combined 3 hours on hold with the general line number (including my entire 30 minute lunch break today) and never gotten someone to pick up.

The only time I've heard from them since that one voicemail was when another agent called me about a month later about the WRONG ACCIDENT. He said they must have mixed up the claim numbers, but when I tried to talk to him about my accident he said that would need to go through the agent who may or may not actually still be employed by Infinity.

Headline: Known for infinity of excuses to not pay when incident occurs, but good money stealers every month!

If you want to pay monthly fees and receive horrible customer service and have them leave you in isolation when you get into an accident, then this may be a good fit.

In all honestly, I would NOT recommend this insurance company. Shop somewhere else because Infinity Auto Insurance stands for money eaters, but when an accident comes along, they make sure to find every possible act to back off by finding any possible (again possible) excuse to not cover a penny of damages from their pockets. They do NOT commit to the customer. They do NOT commit their customers.

My mom had an accident on December 28th, 2019. She was not at fault. I upload photos online for them to review and gave them the license plate of the car that hit my mom. I was told that the claims department guy was going to call me, and he never did. The claim department guy gave my mom his attitude with a rough tone. Boy, I know she can’t speak English, but she’s not dumb. Even when I email him the police report, he never looked at it. It was only after following up that I was on the phone with him that he was reviewing the police report on the information he was waiting on to reopen my case, but he closed it. Endless calls, endless follow ups (me doing all the work they should be doing as employees/ insurance company) and no picks and no email responses. It’s a disgrace to be earning your income by lying to people.

INFINITY, please be honest to your costumers, be straight with them on what you are selling them – YOU ARE SELING THEM AN EMPTY PRODUCT. DON’T JUST PICK UP YOUR CHECK EVERY MONTH AND EXPECT NOT TO PROVIDE THE SERVICES WHEN NEED. I’m taking my money where I can protect my vehicle and get real service.

It’s been a month still , I have had no answer I even emailed you and no answer

Worst ? Worst it’s too little of a word, how is it that we set to pay monthly $170.00 and out of the blue were supposed to pay $300.00 because of a change of address. I will never use this company again. When we decide there is not way we’re going to pay that amount, they force us to pay $84.00 because we change from them to another company!!!!

Very unfair.

This insurance company is a bunch of crooks. My sisters car was parked in front of her apartment the guy that had infinity insurance ran into it and his insurance isn’t even talking to my sister who by the way is in the hospital now. No she wasn’t in the car when it was wrecked. They just will not do their job! My sister needs to go to dialysis three times a week and they have to call a cab because infinity refuses to pay for the rental of a car or any car while their other car is not being repaired because they’re not doing that either do not use this insurance company!!!

I got insurance thru Infinity paid in full then was told they would not insure my truck so to cancel my policy they would charge me plus a 20.00 cancellation fee. Took my money in 30 seconds off my credit card and said it would take three weeks to get my money back. I don't recommend this company to anyone. Run don't walk away and find another company.

Absolutely abysmal service, no sense of urgency, and almost no sign of responsibility.

Infinitiy claimed fault for a T-bone accident i got into several months ago. I was unable to drive the car after the accident due to structural repairs that needed to be done to the chassey. For several months, i would frequently receive little to no response at all from infinity. I had to constantly nudge them to get off their butts and reslove my case. After dozens of emails and several (unsuccessful) attempts to reach them by phone, it took them almost THREE MONTHS just to send an adjuster out, and even then, they had to send an adjuster out three different times because they kept calling an adjuster from california to go look at my car, which was sitting in an auction lot in central texas. HOW DOES THIS HAPPEN? My insurance company had an adjuster out to look at my vehicle the SAME DAY i took it in for evaluation. Complete incompetence.

After several months of being without a car, im down several thousand dollars due to vehicle rental. Which i expected to be compensated for with a loss of use program of some kind. But no, when i asked the rep i was assigned, Jaime Aguilar, he pretty much acted like he had no idea what i was talking about. He asked for an invoice for my car rental and he said hed see what he could do. After sending him an invoice, and then emailing him about it again, he stopped answering my emails and has not called me back about it. I tried calling his supervisor, Natelie Elison, as well but, of course, she never answers the phone and i cant even leave her a message because her machine is always blocked up. Since my car has been repaired, I have been emailing Jaime from infinity every day in an attempt to get a response at all from him about this.

So thanks Infinity. Thank you for sitting on you butt for MONTHS doing diddly squat while i was without a car and then footing me with the bill for your own mistakes. Real classy.

Horrible company, I got rear ended at a red light by one of the people they insure and they Deny the claim. Didn't stay in contact with me, never returned phone calls, could care less. Please show somewhere else.

How are they in business? Literally the WORST company ever. 1) Husband has an accident on 11/30/19, files claim the same day. 2) Infinity tells him he can only take it to two 'approved' body shops (both 25 miles away) if he wants them to pay for it. It's CLEARLY written in our policy that we can take the car to a mechanic of OUR choice!!! Infinity finally says 'fine, but we'll only pay 80%'. Ok, whatever, let's get it fixed. 3) My husbands truck sat at the auto body shop for 30 DAYS waiting to be paid by infinity. The auto body shop threatened to charge $100/day for storage. 4) So so so SO many unreturned calls from our terrible 'representative', hold times are 20 mins plus each time, etc. Seriously, DO NOT TOUCH THIS COMPANY with a 100' pole.Hope Infinity enjoys my report to the California Dept of Insurance!! Bye Felicia!

I was stopped in heavy traffic and the lady behind me was also stopped. A guy who has Infinity didn't stop and pushed her car into mine. He then fled the scene, but we had his plate number and the cops gave us his name and insurance information.

Infinity is dragging their heels about paying because they can't determine who the driver was. GIVE ME A BREAK! The guy claims he leant his car to someone who he doesn't know their name or where they live and that person brought it back to him damaged saying they had hit a pole. REALLY?!?! They loaned their 20-3-K vehicle to a complete stranger and never asked their name even when they brought it back damaged?

And now I'm stuck without a vehicle and an adjust and her supervisor who won't assist me or answer me. Her voicemail even says "If I dont' return your call email me". Seriously?! Who does that? In my work if I don't return my customers calls I get fired.

Update: the people who responded below are very polite, but useless. All they do is notify the people who won’t respond to me in the first place. So I continue to be ignored with no one returning my calls or emails.

The Worst company EVER ! I got into an accident from a client of this company that had the fault and NEVER cared that I was at 12 weeks pregnant and my car was at total loss. Communication for updates on my claim is poor, they never pick up their phones nor return phone calls. I've left multiple messages since the day of the accident with multiple people and yet have not received a check for my car nor have I received reimbursement for towing and storage. The excuse was " we are still investigating this case" when my insurance company recieved all information needed within 2 days of the car accident. Worst insurance company EVER !

My name is jeffrey lott ive been with infinity insurance for many years but just recently my daughter was in a car accident 11/14/19 going to work after borrowing one of my vehicle's but the other vehicle was at fault i didnt even want to file a claim with infinity because the other insurance company already excepted liability but i had to report the accident for the record but just so happen my daughter wasn't on my policy but my wife is but me and my wife is separated and my daughter stay with her but now infinity tells me i had to add her to my policy which i did shortly after but now they sent me a letter saying my policy will not be renewed as of feb 7 2020 i never missed a payment and this is how they treat a loyal customer but since the accident me and my family has rekindled and gotton back together in the same household as of this policy i dont want to bad mouth infinity because they have did me well over the years but i think it could have been resolved better than this since i was in compliance with what they told me and to get a letter like this while dealing with my daughters injuries is just overwhelming please email me if there is a better resolution policy 109800447099001

Estoy muy decepcionada de este seguro ,la verdad que he tenido una mala experiencia que su cliente nos chocó, nuestro carro ,y fue perdida total ,desde noviembre.
He tratado de comunicarme con la ,ajoster ,no he podido cumunicarme, estas todos los registro de mis llamadas, me dicen que ya elevaron la queja al supervisor ,q en 48 horas me iban a llamar y jamas lo hicieron .todavía a esta fecha no he podido resolver mi problema con mi carro q fue perdida total.
POR FAVOR TENGAN UN POCO DE PROFESIONALIDAD .Y DIGANLE A BRANDY MAINE .QUE REPONDA SU TELÉFONO QUE SIEMPRE SSLE LA CONTESTADORA.
NESECITO QUE NO DIGAN MAS MENTIRAS ,Y TENGAN ETICA.

It's been 6 months since I got rear ended. It was deemed i was not at fault. I have left RIchard Perry several voicemails throughout the last 6 months and he has not returned my call once. I decided to call his manager 3 months in and guess what, he doesn't answer his phone either.

This company really deserves negative stars. If you purchase a policy make sure you read the entire thing. I was in an accident on November 16, 2019 of which I was not at fault and filed the claim the same night. I then learned that there was no rental car coverage provided within my “Full Coverage” policy. Their customer service is trash, I have no idea why they’re still even up and running when its abundantly clear the employees aren’t doing anything the majority of the time. They didn’t even start working on my claim until 2 weeks after my accident and when I cancelled my policy and asked for a refund they gave me an extremely hard time about everything, if it wasn’t for my lawyer they probably wouldn’t even be paying for my car, however after constant pushing they’ve finalized my payoff amount. Its now January and I’m still waiting for them to payoff my car loan and give me my portion. Terrible company, terrible people working there, just terrible.

I filed a claim about one month ago, sent out the paper work over 3 weeks ago and I have not heard anything. With being on hold for 30 minutes waiting for a representative to tell me that the claim has not been updated and the adjuster never returning my calls, it has made this whole experience dreadful, no other insurance company would treat their clients like this. It’s almost as if no one works at this company because no one is doing their job. I’ve been suffering from an accident that wasn’t even my fault and this insurance company is not even doing anything about it which makes this aggravating. So I agree with all the one star reviews.