Infinity Insurance Agency, Inc. Reviews 

I was hit by an excuded driver driving the insured famly members car that the insured person that excluded him from there policy allowed him to drive when he hit me, but they are using infinity to deny taking liability for there actions. They are a disgusting company and im trying to figure how to best go about getting my car fixed by the insurance company or the owner and the person that hit me.

la peor estafa full cover y no me pagan nada ,no contestan ,para que hablan espanol y te dicen hermano me pidio un informe de incidente reporte y llego primero la respueta de ellos que la incidencia de la policia ,no pierda el tiempo aqui buscando su idioma pague un traductor y le sera mejor

My husband was in an accident 7 days ago. We have been calling incessantly since then as we have not heard back from anyone. He finally had to rent a car so he could get to work. I was advised to do this from our agent (never has an agent had to get involved to assist with a claim EVER). Even our agent cannot get a reply from their representative. At this juncture, we deserve a rental accommodation for the inconvenience. The car should be at a collision center being repaired instead it is sitting in our driveway. I have NEVER EVER had an insurance company with such a poor response. This company gets an 'F' rating from us.

Bueno empiezo mi nombre es Abraham mora soy asegurado de esto si se hace llamar seguro e estado asegurado más o menos 3 años gracias a dios sin ningún problema con mis tres carros (TRES) y no es posible que me chocan mando a reparar el vehículo y me dicen rente un carro ok yo lo rento un mes después no hay nadie que resuelva después de haber llamado 20 veces llamadas de 1 hora aproximadamente si no me trancan la llamada me dicen sorry esa es la palabra no se lo recomiendo a nadie además les paso el day para que se organicen y los denunciemos pero yo solo no todos los que lean esto en las oficinas de servicio al consumidor del gobierno a ellos si les resuelven el problema rápido

ES LA COMPANIA MAS PORQUERIA Q EXISTE EN TODOS LOS ESTADOS UNIDOS NO SE LA RECOMIENDO A NADIEEEE. DESDE EL DIA 12 DE JULIO ME CHOCARON Y NO HE RECIBIDO RESPUESTAS, NO CONTESTAN NO RESUELVEN NADA SON UNOS DESCARADOS PERO PARA COBRAR SI SON BUENOS LOS MUY DESCARADOS.OJOOO,SI NO QUIEREN PASAR MALOS RATOS TAN DESAGRADABLES COMO LOS Q ESTOY PASANDO YO .NO SE AFILIEN A ESTOS BANDOLEROS DE COMPANIA.MI CARRO FUE PERDIDA TOTAL SE LO LLEVARON Y NO HE SABIDO MAS NADA NO TE COMUNICAN NADA .Q PENA Q TUVE Q PONERLE UNA ESTRELLA .Y Q DESIR Q TENGO Q RENTAR UN CARRO CON MI DINERO EWLLOSSS DISEN Q DESPUES ME LO REEMBOLSAN COMO PUEDO CONFIAR EN ALGUIEN Q NO CONTESTAN NI SE COMUNICAN CON EL CLIENTE .RESUMEN.. LAMENTO MUCHO Q EXISTAN LUGARES TAN MEDIOCRE COMO ES INFINITY KAMPER.LO SIENTO MUCHO PERO ESTA ES MI VERDAD.ESUNA BASURAAAA........

They’re horrible don’t go to these guys. Take forever for claims, you never speak to your adjuster. So disorganized. Can’t wait til my policy is over next month

I had an accident on July 2nd and I been waiting for the claim adjuster to return my call back. I pay my insurance and In hopes I’ll be taken care of. She haven’t returned my call. Please help!!

THIS IS THE WORST INSURANCE COMPANY!!!
If i could give it a zero i would. They don't care about their customers, very rude customer agents who actually hang up calls when you're talking to them. A bunch of liars working for this company.

I am not insured with Infinity but was hit by one of their policyholders. They have been quick to give me the info I need and have been very polite and professional.

Al revisar los comentarios de quienes son clientes de esta empresa me doy cuenta que son en su mayor parte malos, que no les responden, que llevan tiempo esperando, en fin. Entonces imaginense yo que no soy cliente sino afectada por un asegurado de esta empresa que desde el mes de Abril(Abril 22, 29, Mayo 3, 5, 19, Jun 01, 16) estoy esperando que me resuelvan el dano a mi carro ocasionado por la conducta inadecuada del senor y me toca estar llamando, procesos de escalacion (esperar 2 dias que te llamen y sino llamas y otros 2 dias hasta que tu reclamo llegue no se a donde o a quien). Hoy 16 de junio que llamo intentaron comunicarse con la ajustadora Kelly y su supervisora Sam y no hubo respuesta me ponen a esperar 48 horas maximo para que me devuelvan la llamada y me den una respuesta a mi caso que va a pasar al fin si me van a responder o no.

This is the worst company I have ever had. I was with them for several years. We had a not at fault minor accident. We didnt claim against them and even then they raised our policy. Their system sucks. It is hard to communicate with them, the website doesn't show updated information. Lastly, we canceled and switched to a more reputable company with better coverage and better rates and a month later, we receive a bill indicating they had changed our coverage and that we owe them a balance. Such coverage was never approved by us and we were not notified. This company is a scam. Stay away people.
Does anyone know where to report this people to?

They over charge and the worse customer service ever. Save your money and go somewhere else .

WORST EXPERIENCE EVER. This company does not help you in your time of need. Same experience as other reviews - i got my car stolen and thankfully it was recovered and sent to a shop. I filed the claim right away, and was told an adjuster would go to see my car at the shop within a day or so. A week passed with no visit to my car. My adjuster's phone went straight to voicemail every time I called, and I left multiple messages but never received a call back. Long story short I didn't receive any communication from my adjuster until my car had been in the shop for almost 2 weeks, at which point I was being charged a holding fee daily by the shop. Even with comprehensive coverage and a police report, I was told I would have to pay my $1000 deductible (this with paying $216/month). I had to call the company line daily to even get the communication I did. It has honestly been so infuriating and I'm not saving any money with them. I'll be switching insurance companies ASAP after this experience.

Horrible insurance After buying a new 2020 Telluride I decided to try and save a little money and left Geico, boy was this the biggest mistake of my year. I dont feel like getting a long story but dont ever use this company they are horrible.

ABSOLUTELY HORRIBLE. THE INSURANCE ADJUSTER TATIANA IS A LIAR! My husband got into an accident with one of their insurers and she lied straight to us and said there was so bodily injury on their policy and once my lawyer was involved we found out they did have bodily injury! YOU GUYS ARE TRASH.

Dont ever buy from here! I had payed for a full coverage because I had bought a car from the dealer. When I damaged my vehicle because I hit a post I posted a claim. I was calling and calling for three days straight to hear about my claim because I only got called one but missed the call. I call about 20 times each day always going to voicemail and mind you I call at different times during the day. Even left voicemails, I even called the managed of claims and NOTHING! I had to go all the way to the agency who sold me the insurance and have them call me. Finally after tons of calling and voicemails I got through only for them to tell me THAT I DID NOT HAVE FULL COVERAGE ONLY LIABILITY. How is that possible I bought the car FROM A DEALER ITS SUPPOSE TO BE FULL COVERAGE! DO NOT BUY FROM HERE PLEASE!

My wife’s friend has xfinity insurance and this is by far the worst company I’ve ever heard of. Currently my wife’s car is at the body shop and the owner is holding onto it because xfinity sent a check that expired and the new check that he’s expecting is constantly promised to be mailed out tomorrow. It has been two months. No one returns my calls. I think she would’ve been better off being hit by someone who has the General Insurance.

Mal servicio al cliente,malos ajustadores,en noviembre del 20 mi mama choco el auto, 1ro mandaron un cheque por 1700,les dije que eso no cubría los gastos, luego me dijeron a los dos meses que fuera a un taller,resulta que el auto fue perdida total,y el abril del 2021 aun estoy esperando el pago, la ajustadora kayla jones una persona grosera y rasista,me dijo que no me pagaría un dolar más de los 1700,y que en este país se hablaba ingles, llame di la queja y la cambiaron, total aun estoy esperando por el pago de mi auto y 5 meses sin el,realmente muy decepcionado.

This insurance is a joke. I wish I would of kept progressive. Trust me, 2019 white Camry with 20,000 miles, first accident. Estimates at 12,000. Mainly front passenger front fender damage and front bumper. 4 adjusters reassigned don’t know why, no answers nothing just to say well we’re estimating 12,000 but we’re declaring this a total loss because of cost of tear eown( uh tear down price? Lol to rip out old parts? Never seen that on an invoice) and because of possibility of further damages under hood. I went and looked at the car carefully inspected it when picking up my plate and personal belongings. No frame damage nothing. The lady adjuster tried telling me one of my lights alone is 1500 for a refurbished one at all. ( a complete and utter lie, I had a light changed it was $600 dealership price with labor included OEM). Car was a 40,000 car v6 XLE. How pathetic of an insurance, very disappointed and the adjuster declared my car a total loss out of just an outside surface inspection. Car was immaculate, the car was drivable, no engine damage. Radiator wasn’t even punctured nothing. The car was picked up by another shop go figure. They made sure to answer then to pick it up, because that cars getting repaired and resold. I learned my lesson hard. I would rather pay the extra 120 a month than to save the money for a 1 star worst reviewed insurance. In the end it cost me a whole lot more. They are cutting a check for the finance to the bank to start from zero? The car had 12,000 put into it with 6500 down payment and monthly payments for the year and month I had it. And I would of rather kept my car and had it fixed. And even the body shop at dealership people said wow this is fixable, and explained to me their bad experiences as well. You live you learn. Never again after this period trashing this policy. 3 people on policy for 3 cara, no never again.

* in response. Cant contact a company that never answers nor calls back after repeated messages. They sure were fast to pick up the car though. Another shop called me in a rush to pick up the car. I know the business, it’s not hard to imagine why

Ok so I get this letter in the mailbox stating that somehow my name and driver's license was breached by infinity and all they tell me is to contact Equifax I want answers and I want them now I'm getting my lawyer and I'm suing for damages I can't even think of right now not to mention down the road whoever's got my information this is bs and I dont think it is right a flippin letter dated March 16 when this breach happened in December 2020 4months later they tell me heck no