Infinity Insurance Agency, Inc. Reviews 

I been a customer for almost a year now and I recently got into a car accident and they won’t cover me bcuz the day I got into the crash my policy had just canceled but I paid the very next day and they still won’t help me I. So stressed out I pay 250 every month full coverage I do not recommend infinity they suck

They charged me $900 for 2 months of auto insurance!!! And put it on my credit report....I was given false information at the start of the insurance....This company is corrupt...Don’t go with them. No decency, they are not transparent. I was willing to pay something on the coverage considering the circumstances but not $900. I haven’t gotten in any accidents at all!!! Avoid avoid AVOID

terrible experience, bad customer service. they are not clear on what to do; the adjuster never answers calls. I had an accident on July 2, 2020 and they resolved it on July 19, 2020; I had to assume the total cost of the garage $ 1600 and although I repeatedly reached the claims line, nobody knew how to tell me what to do. horrible experience.

If you like to be a very stupid person, sign up with them. I will not advise you more than this.

CS keeps saying they don’t want anyone to have these kinds of bad experiences, and yet we do. For those of you who are complaining about them not paying the claims when you are hit by Infinity members, please understand, they don’t pay their members either. My car was stolen. I have paid them 200 bucks a month for years (more than 1 car) still got no call, email, response to my calls for 11 days. The only reason They ever responded was I posted what a horrible company they are on FB. I am suing them. You all should

Worst insurance and very bad customer service

I had infinity since I was 18. Now that I'm 30 I was hit by a trailer been hauled in the opposite direction by another driver in a white truck. I t was a small street so I merged to the side to let teh truck & trailer pass by. Well the driver who seemsd a little drunk was driving in the middle of the small street instead of on his side and teh Trailer hit my Altima. It dented the fender and hood. I took pictures and had all the evidence showing it was the other drivers fault. Turns out he had infinity as well. I thought it was going to be a walk in the park since I've been with them for 12 years. Turn out they denied coverage. I was told this in these exact words. "yeah we don't cover the trailer only the truck. Since you were hit by the trailer we can't cover it. And let's not get stated on who's at fault here cuz that's not relevant" I just couldnt believe all, these years they took my money then denied me.

The CLOSEST YOU CAN GET TO A SCAM IS INFINITY INSURANCE. THEY DENY COVERAGE WHEN THE MONEY ONLY GOES TO THE INSURED PARTY. DONT SIGN ON WITH THEM. FALSE ADVERTISEMENT. IM HAVING 100 PEOPLE REPORT THEM TO THE BUREAU OF BAD BUSINESS. BOYCOTT THEM AND PUT SIGNS UP ON POLES EVERYWHERE TO CANCEL THEIR BUSINESS. I HAVE SOCIAL MEDIA ARTHORSHIP, I'M GOING PUBLIC ON THEM

I am only giving a 1 because they don’t have any area for -10. They are horrible, the worst I have ever dealt with in my 40 years of driving, on May 14, 2020 a Company Van they insured ran a red light hitting my husband & I with such force it totaled our truck, luckily we were not injured by the Grace of God. The driver gave his statement claiming all responsibility, & we have an eyewitness, who Infinity Insurance claims,” we could have made up”, we had to mail them a copy of the officer’s video cam & we sent it certified & someone signed for it June 18th, to the adjuster’s attn & claim # on it & today is June 24th & they can’t find the certified letter, go figure. Now we will be taking them to court & I left out the fact they tried to use our Insurance to file a claim on a dent in the rear light on their vehicle! They are not efficient nor do they do the right moral thing! Please for your sake, DO NOT USE INFINITY INSURANCE company

I have had insurance with Infinity for about 7 years never missed my 907.00 per month payment had two accidents that wernt even my falt and now they are dropping me as of August its pretty sad that they can take your money with a smile on their face but drop you in a blink of a eye...

They are awful. I was in a hurry to get insurance for my husband's DMV appointment and they came in lowest for most coverage on a comparison site... Let me tell you, wish I had looked further before calling them.

I barely got to the point of signing because their web services are so incredibly buggy and poor. They charged me 198 and couldn't even get me supporting documents to the policy. All I ever got was an automated email with a policy number that their website doesn't recognize as valid. No one answers the phone and they routinely hang up on you after you've been on hold forever. Tech support couldn't help me get into my account or find a record of the policy. After a few days of this totally unacceptable hot potato, I found better coverage for less and signed with another company. When I called to cancel with Infinity Kemper, no one was in ON ANY OF THEIR NUMBERS - what if you needed to file a claim on the weekend? Mind-blowingly bad. Since I hadn't been able to reach any branch of their company except the unhelpful tech services since signing, I disputed the charge on my card and emailed asking them to cancel.

They emailed back 4 whole days later saying they can't cancel the policy in the first 60 days unless certain conditions are met... and "Services not rendered" is not one they recognize! I've responded with one they say they do recognize (duplicate coverage) but if prior experience is any indication, going to keep on having to slogging through BS with this BS company.

They only want your money and have zero interest in earning it with any semblance of customer service once they get that! Stay far, far away from them if you value your peace.

Do yourself a big favor and avoid this company if at all possible!!! Worst customer service ever!!! Its a nightmare even if you have to make a payment by phone!! Automated system SUCKS!! And a representative is NOT allowed to help you!! It took me 2 days just to get someone on the phone. And on hold for over an hour!!! Fortunately I only have 1 payment left with this company and will have my agent find me a different company for my insurance needs!! Even if it costs a little more!!! It will be worth it!!!

Sincerely, Al F.

Tengo mi vehículo asegurado con infinity el mismo día que llovió granizo en la vía un vehículo tipo troca desprendió un cono causándome daños en el parachoques delantero al mismo tiempo q llovía granizo llame para colocar el reporte y me dicen que tienen q ser dos reportes separados y por ambos debo pagar el deducible cuando es en un mismo evento. Tengo dos vehículos con ustedes pero en los próximos días me cambiaré

I would do 0 stars, worse insurance ever, wish I would’ve known this before, but will make sure to inform everyone I know of how bad my experience was, i had a car accident, had someone else drive a quick moment because I wasn’t feeling too well, We were at a street where there was no stop sign for anyone, a car was coming pretty fast and hit us while already on the intersection, they decided to cover their selves only and said they’d take care of their car so I decided to contact this “Insurance” we got unfortunately, for help, and right away we wouldn’t give us information right away, gave us the run around, would say they would let me know what was going on and never did, they pressured us into responding to what they wanted only in order to not cover for us only for the other car, I have never had any accidents But I feel cheated, I should’ve just lied but we were trying to be honest, they called my dad which is on my policy and kept pressuring him into telling them my partner was living with us, he wasn’t living with us so I didn’t think he needed to be, he travels a lot and is usually at his moms (didn’t think I had to explain my personal life to my car insurance) because also he never really drives my car, so after many years of having them they just turned their back and found every way of turning on us instead of helping, they didn’t even check who was at fault.

This company is complete garbage and total rip off artists. I had a policy with them, then switched a new policy with another company. However, after FOUR months, they are STILL charging me for the cancelled policy. I was told the policy was cancelled and that they had issued me a refund check (that would take THREE weeks to arrive) but then wouldn't you know it, they charged me AGAIN for May!!! DO NOT USE THIS COMPANY UNLESS YOU WANT THEM TO CHARGE YOU WHEN YOU DONT EVEN HAVE A POLICY ANYMORE!!

They sent a balance of $60.28 to debt collections during the COVID-19 pandemic!

I thought my policy with Infinity Auto Insurance was finally closed and the balance was paid in full at the beginning of 2020. And I was glad to be rid of them.

I logged on to check my credit report on Credit Karma on 05/28/2020 and discovered my score dropped 22 points. I damn near had a heart attack. Once I investigated further; I found out it was the crooks over at Infinity Auto Insurance conducting shady business practices.

They said they sent out a letter which I never got, and no one attempted to even call or send an email letting me know what was going on.

I also never received a letter or call from the collections agency. Keep in mind, on my report, it says the collection was opened in March when the pandemic started to get into full swing.

I'm absolutely reeling at the services from both of these companies. I can only imagine what other fees the debt collections company might've tacked had I waited just a few more days to check my credit score. I'm highly upset they tried something so underhanded during a pandemic that has killed over 100,000 people in the U.S.—Over $60.28 at that.

They can go straight to hell.

I've had this insurance company for a little over 6 months. i set the insurance up for my son. Name is on CC and on the signature page. YES the insurance is under my sons name. I wanted to check to see were i can cut back during the Covid-19 and all i got was they couldn't tell me anything about the policy because its not under my name....okay then they gave me a number to call (all on chat) I called the number and again said the same thing....well today i go new insurance after paying my premium with infinity. i Canceled the insurance and got a new one. I suggest everyone to do the same thing. customer service was awful. if we needed the insurance during this time im concerned my claim would not be handled correctly. being the chat and phone call was not satisfactory.

Just like every other ins co. that does everything they can to avoid paying missed work/wages. You pay them to cover this stuff when you are injured in a violent wreck then they avoid paying you by every means.👎🏻

Lina is an exceptional agent! She handled all my concerns with care and professionalism. She is an asset to your company. Least to say, I did not have the greatest experience with the first agent. I was transferred twice then I got Lina. She was compassionate and helped me through my concerns. Please recognize that she has demonstrated great customer service. Thank you Lina!

Infinity is the worst insurance company (even Fred Loya was better). I had an accident on February 18. The adjuster (Brian) kept ignoring us. I talked to the supervisor (Anthony) and he would just lie to us. They finally towed the vehicle to a shop on March 17 (They get to choose the shop by the way). But they wouldn't fix it. We filed a complaint with the California Insurance commissioner. Infinity insurance then said that they would pay for the car since this was a total loss (March 30). They had us sign the DMV release and sent it back. Now they won't answer our calls or emails. Note that now is May second. I think it's time to call the California Insurance Commissioner once again. My advice to you: Pay a little extra money and get a good insurance company.