Infraredsaunaparts Reviews 

Don't EVER buy from this website. They steal your money and make excuses for never sending your parts. They sent one part, a cup holder. It was the biggest piece of junk I have ever seen and they charged $60 for it! They never sent my other parts and created a fake delivery slip and sent it to the credit card company when I disputed it! I'm pretty sure that's fraud. Save your money for a reputable company. This one needs to be shut down. There are so many reviews and complaints against them with the BBB and Consumer Protection Agency, I can't believe they are still in business! Hannah is the biggest liar out there, saying 'just take the dispute off and I'll make sure your parts get sent to you'! Guess what???? they never got sent and she keeps lying about the status of the order and will not give me a refund. Don't trust her at all! They say they are in CA, but they are not. They are somewhere in China. Go figure!

I have been chasing a refund for 10 months now. They keep saying they will refund my return from January of 2026 and NO REFUND. I wish I had found these reviews sooner. DO NOT WORK WITH THIS COMPANY!

This company stole from us! They refuse to issue a refund for the wrong product sent and returned back to the company. After a year, they continue to give us the run around and to refer us to billing instead of refunding the money for the part we have not received. This is unprofessional and not in good faith. Beware!!

⭐ 1 STAR — FOUR MONTHS OF DELAYS, BROKEN PROMISES, AND WARRANTY PARTS HELD HOSTAGE OVER A NEGATIVE REVIEW!

I own The Competitive Edge, a fitness facility in Missouri, and have been dealing with Infrared Sauna Parts (infraredsaunaparts.com) since June 26, 2026, to obtain a replacement faceplate for one of our saunas. It is now October, nearly four months later, and I STILL do not have my parts.

Here's the documented timeline:

JUNE 26: After speaking with multiple customer service representatives, I contacted Greg directly regarding our replacement parts.

JUNE 30: Greg said he was contacting management about an exchange and would update me.

JULY 3: He apologized for the delay and promised an answer from management by Monday.

JULY 10: Still no answer. His response? "Don't have an update yet."

JULY 28: Over a month later, I was finally offered two options: an alternative Wi-Fi setup requiring modifications to our sauna, available the following week, or a four-week wait for the original setup. I chose the original.

JULY 30: Greg confirmed my decision and documented it.

AUGUST 24: Nearly another month later, I followed up. His response? "No updates yet."

Meanwhile, our sauna remained OUT OF SERVICE. This is a commercial fitness facility with paying members who expect the amenities we advertise. WE HAVE ACTUALLY LOST MEMBERS BECAUSE OF THIS SITUATION.

After months of excuses and delays, I posted a negative review describing my experience.

Apparently, THAT got their attention.

SEPTEMBER 25 — THIS IS WHERE IT GETS UNBELIEVABLE.

I received a text from Hannah at Infrared Sauna Parts stating:

"Before we can proceed with the shipment, we just need the previous review to be removed so we can close out the issue and move forward with completing and shipping your order."

Read that again.

THEY MADE REMOVING MY NEGATIVE REVIEW A CONDITION OF SHIPPING MY WARRANTY PARTS!

After THREE MONTHS of waiting, instead of resolving my warranty issue, their priority was getting my negative review taken down.

And I have that demand IN WRITING.

Despite how inappropriate I felt this was, I REMOVED THE REVIEW because I desperately needed our sauna operational again.

I immediately confirmed that it had been removed.

They thanked me, assured me my order was being prioritized, and promised to coordinate shipment.

AND THEN? ABSOLUTELY NOTHING.

SEPTEMBER 28–29: I repeatedly asked when my parts would ship. No answer.

OCTOBER 1: After expressing my frustration, I was told the representative had been absent and would follow up with the warehouse.

Over the following days, I continued asking for updates. Multiple messages went unanswered.

Eventually, I was promised an update THAT DAY after someone checked with the technician.

I followed up that afternoon.

I followed up again that evening.

STILL NO SHIPPING CONFIRMATION. STILL NO PARTS.

Nearly FOUR MONTHS of waiting, calling, emailing, texting, and practically begging this company to fulfill its warranty obligations.

I've been promised answers from management, estimated timelines, priority treatment, and updates that never materialized.

As a business owner myself, I understand delays happen. Parts get backordered. Employees take time off. Things go wrong.

But what I cannot excuse is the complete lack of urgency, the repeated broken promises, and most importantly, a company making warranty service conditional on removing a legitimate negative review.

I have the dated emails, text messages, and voicemails documenting this entire ordeal.

They wanted my negative review removed.

I COMPLIED. THEY GOT WHAT THEY WANTED. I GOT NOTHING.

If you're considering doing business with Infrared Sauna Parts, I strongly encourage you to consider what happens AFTER the sale when something breaks and you need warranty support.

FOUR MONTHS. NO PARTS. NO CONFIRMED SHIPPING DATE. AND A NEGATIVE REVIEW THEY REQUIRED ME TO REMOVE BEFORE THEY WOULD PROCEED.

This has been one of the most frustrating and unacceptable customer service experiences I've ever encountered.

BUYER BEWARE.

Mike was great! He knew what my system needed and found the parts for my older sauna right away. I’m so glad they still had the parts.

Infrared Sauna parts is amazing. After inquiring about their beautiful custom built to order saunas I was politely greeted by a company representative and walked through the process. Highly recommend this company for any custom sauna needs or parts.

The website was easy to navigate, and the company was pleasant to communicate with.

The company was quick and extremely helpful to get my broken HealthMate Sauna back up and running! I unfortunately had an issue with the control panel. I was able to get the right replacement part with their assistance and now its is good as new! Their customer service was incredibly friendly and went above and beyond to get what I needed. Thanks!

A shout out to the personalized customer service by Mike at FarInfraRedSaunaParts. It's great to have a friend in the Infrared industry to help me keep my cellular healing box running like new!
Yours in great health,
Dr. Atlee Wampler DC MS

Great service - got all the parts I needed and my sauna is up and running again thanks so much for saving me 6900$

Their customer service was very friendly and responded quick which led to me getting the proper service I needed faster!

This company was very quick to respond. I had a human representative call me the same day I requested information, which is very impressive. The website is very resourceful and I didn't have any problems learning about the products. I would recommend this company to my peers and when I am in the market for a new sauna I would certainly consider Infrared.

I had issues with my Sauna and was looking for parts for a long time. This company took care of everything from A to Z. Received help from customer service to find the right parts for replacement and had assistance from tech-support for installation and I’m up and running and my wife is happy. 😃

⭐⭐⭐⭐⭐

Outstanding Customer Service & Above-and-Beyond Support!

I can’t say enough good things about this company and their customer service. From the very beginning, they were incredibly helpful, knowledgeable, and genuinely committed to making sure I had the right parts and the best possible experience with my sauna.

They went above and beyond by helping me with upgrades that improved my sauna experience even more. I truly appreciated that they didn’t just sell me parts—they took the time to understand what I needed, answer my questions, and make sure everything was right.

It’s rare to find this level of personal attention and care these days. Their communication, expertise, and willingness to go the extra mile made the entire process easy and enjoyable.

If you need sauna parts, upgrades, or expert guidance, I highly recommend this company. Outstanding service from start to finish!

Very very dishonest
Sauna parts were ordered early September 2o25 with total payment made 3 September 2025 and having been told initially by Greg's email that "it takes us 21 business days or less to fulfill an order"

After that, I and my neighbor both called or emailed either Greg or Mike having been told when parts would be shipped.

My communication, or lack of was with the following:
6 December 2025 I emailed Greg asking where parts were. No response.
18 December 2025 Greg's email response "Per Management we will start assembling, and fulfilling pending orders similar to yours within 2-3 weeks."
7 January 2026 I called Mike and told parts "should be shipped within 10 days, coming from CA.”
17 Feb 2026 I called Mike Told "Sauna parts 75% built, waiting for panel to finalize the parts which was shipped 13 Feb. Should be built by next week."
3 March 2026 I left phone message to Mike No response.
4 March 2026 I called again. Told by Mike. "To be here by end next week, 13 March."
23 & 24 March 2026 left messages for Mike. No response.
25 March 2026 I called customer service, Hanna 415-767-0023 to call me back by tomorrow at latest with Mike’s report.
26 March 2026 Hanna got Mike on phone. Told "Would ship express. Next week should have email it is on its way."
Hanna called back guaranteeing that parts would be shipped out Monday, (31 March?) and would send me the tracking number.
20 April 2026 I called Mike and he stated he would call me back 21 April, but did not call back.
21 & 22 & 24 April 2026 I left messages for Mike.
24 April 2026 I left message with Infrared Sauna Parts Customer Support.
My neighbor's contacts were with Greg as follows:

Sept 3 2025 "it takes about 21 days" for parts to ship
Oct 27 2025 consolidating the warehouse
Nov 10 2025
Nov 13 2025 checked with mgmt, 2 weeks or less to ship
Dec 16 2025
Dec 18 2025
Jan 6 2026 I sent a letter to mgmt
April 22 2026
April 30 2026
June 5 2026 "shows parts have been delivered" (the second time)

The ordered parts did not arrive until 8 May 2026.
Because the Infrared Sauna Parts company has been totally unprofessional, dishonest, and difficult to depend on, there has been obvious concern that your business was deception and a combination of swindle, scam, con, and a racket.

They just called my neighbor (PR did) to get us to change the review. I looked at the reviews and we are NOT the only one's experiencing these issues with Infrared Sauna Parts. Interestingly the reviews are about 50/50 1 anf 5 star. Nothing in between. I kinda think they are balancing out the one stars by getting people (friends?) To give 5 star reviews.....you be the judge. They are lucky it is too difficult to get on X or i would give them the same rating there!

this review was from June of 2026. I have since received several communications to retract this and many many excuses and arguements on what did or did not happen, all fabricated and they absolutely refuse to take any responsibility for their numerous delays and fabrications that, "Its on the way".
Recently I received a communication from Trust Pilot that I need to add details or they would consider this to be innacurate. Well, that tells me that infrafredsaunaparts is complaining to them and wanting it taken down. These events happened. They lied to, misiniformed, made unkept promises, to a 76 year old widow (not an exageration) who owned the sauna and who I was the repair person for this part. I will not take this down until they change their dishonest practices. I will know, because I have to order some parts from them as for some parts, they are the only game around. Just don't let them tell you they are "building" the electronic part when he told us, "all these things come from china, everyone knows this". Yep, everyone but myself and the widow as we took his (their actually) word for it.

Canceled order (which they approved) because they couldn't get part to me in time frame they provided. They never issued refund of $1,329.94. They claimed they sent parts and that I had signed for them. Both lies. Management was suppose to contact me which they never did. I tried contacting them with no response. Hard to believe this company still exists. I guess I have come to the realization they exist because steal from innocent people. STAY AWAY from this company.

Obviously from my order from InfraRed Sauna Parts staff, the company is just the “middle men” for ordering my replacement electronic parts from China for my 24-year-old InfraRed sauna.

For 9 months and 25 communication attempts before my ordered parts finally arrived, I and my sauna repair man had been misled that the InfraRed Sauna company would be building the replacement parts. They constantly misleadingly claimed when the parts would arrive.

After our 2 negative reviews about their business, manager Mike called and told me that all parts come from China and that everyone in the world should know that and that they need not explain that to anyone. I had assumed that bits and pieces for their repairing of my electronic parts were coming from other than foreign suppliers.

Therefore, I share my criticism of InfraRed Sauna Parts business practices regarding their communication deficiency and their not being the ones to rebuild the parts.

This company owes me a refund for not shipping my heating rods after 6 months of waiting. Keep being told management is working to expedite. No phone calls or emails. Only text messages that don’t help. Never order anything from this company. You will lose your money.

I ordered replacement parts in October 2025 and was charged over $800. They told me it would take 21 days to fulfill the order. In December, I followed up because nothing had shipped, and they said it would go out in two weeks. After the new year, I checked again and was told two weeks was still the estimate. After multiple emails with the same response, I ended up ordering from another company and canceled my order in February 2026.

Despite calling and emailing the company several times, I still haven’t received my refund.

For a update. In April 2026 infrared Sauna Parts offered me a refund only if I sign an agreement to limit my freedome of speech and remove any negative reviews of thier company. They are only offering me my money back if I dont tell anyone about my experience. They wanted to buy my silence with my own money.