Saunasnet Reviews 26

I had a small question after installation regarding the control panel. I emailed support and received a clear response within 24 hours. They walked me through the solution step by step. Great follow-up service.

The sauna feels sturdy and well-built. The wood panels fit together nicely, and the glass door is high quality. After using it for a few weeks, I can say it heats evenly and maintains temperature very well.

Everything arrived on time and was packaged extremely well. No damaged parts at all. The instructions were clear, and I assembled the sauna in a single afternoon. It works exactly as described.

What impressed me most about this sauna is how quickly it heats up while still being energy efficient. It’s well-insulated and holds heat nicely. Perfect for quick sessions after workouts.

We needed a custom-sized sauna, and the team delivered exactly what we asked for. From layout to wood selection, everything was handled professionally. The final product looks amazing and works flawlessly.

We ordered a commercial sauna for our wellness studio, and the quality is outstanding. It feels durable, professional, and well-engineered. Our clients love it, and installation support was very helpful throughout the process.

I had a very poor experience with this company from start to finish.
I placed a large, high-value order in July after being told by their sales representative that the sauna heater I was purchasing would support WiFi functionality when paired with the WiFi module I paid extra for. This was a key reason I chose this company. After delivery, the heater manufacturer confirmed that the heater I was sent does not support WiFi, meaning the product was misrepresented at the time of sale.
The delays were excessive. I was originally told production and shipping would take roughly 20–25 days each. Instead, delivery stretched into multiple months, with repeated promises, missed timelines, and vague updates. I had to constantly chase them for basic information.
When the sauna finally arrived, it came with crate damage, which caused damage to the unit itself. I documented this immediately with photos and video and sent it to the company. Repairs were not simple, and I had to pay installers additional labor costs due to the condition it arrived in.
On top of that, critical components were missing, including sauna stones. I was forced to purchase replacements myself just to make the heater usable.
At this point, I have dealt with:
Incorrect equipment
Missing paid-for components
Excessive delays
Shipping damage
Additional out-of-pocket installation and repair costs
Customer service responses were slow and often avoided directly addressing the core problems. After months of trying to resolve this reasonably, I had no choice but to escalate the matter through my payment provider.
If you’re considering purchasing from this company, especially for a high-ticket item, I strongly recommend proceeding with extreme caution. Get everything in writing, verify compatibility directly with the manufacturer, and be prepared for delays and follow-up issues.

Suansnet plagiarized materials from other websites and does not own its own copyrights. The products and images differ slightly; do not purchase saunas from Suansnet, although the prices are competitive, the quality is not guaranteed. Their Terra series plagiarized the copyright of Bsaunanasa.

After install, there was missing siding, our sauna leaked, parts fell off. Tried for months to get company to have someone come out and fix these issues, to this day, almost 4 months later, nobody has come to fix anything. Sauna continues to leak.

Your reply means nothing until you actually get someone out here to fix my sauna! Or refund the $1600 we paid for installation. 4 months have passed and irreversible water damage has been done that CANNOT be fixed. I have unsuccessfully worked with you and your install team since we learned you sent us your sauna with missing parts and found out it was leaking in May. And by your response, everyone gets to read the truth to what happened and how after 4 months, nobody has come here to address this faulty product/install. Incredibly disappointed!

Je suis absolument ravi(e) de mon sauna ! Il chauffe rapidement et me détend après une longue journée. Une vraie expérience de bien-être.

Great experience with this reliable company. Lisa was outstanding kind and professional.

My sauna is just about my favorite place on earth. Can’t tell you how much I love it.

We love our sauna! We’ve had it for 2 years and use it almost daily.

This is the best sauna company in the whole world. Is not only the quality of the product but the great service you provide. I am really impress on how fast my problems where taken care off. Thank you for your sevice.

I have not had time to test the sauna yet, but it looks sturdy and it is a great idea.

This is a scam website with absolutely no respect for intellectual property. They are basically stealing North American manufacturers photos and advertise them at a fraction of the price. What you will receive is not what is on the photo but a cheap, Chinese copy version.

This is disgusting business behavior and I would highly advise not to buy from them.

Although we love our little sauna, it was not a smooth process! What we were most impressed with though was the excellent client service by James Mak. We ordered the sauna with Wifi and that we never got to work. We tried it all, James was there all the way sending videos, a new antenne, nothing worked, so after more then a month of trying, without hesitation, our wifi part of the money was refunded! Our sauna functions perfectly fine without it! A great buy!!

Great product and very happy with my purchase.

This thing is awesome! Comes well packaged and is super easy to put together. My only thing that doesn’t give it 5 stars is that I wish the control panel would connect to Wi-Fi so could start it and let it warm up remotely.

Je ne suis jamais mal à l'aise. Nous ne pourrions pas être plus satisfaits de cet achat.