Michael is our point of contact twice weekly when he comes into our Early Years Setting. Always friendly and polite, Michael greets all the children warmly (they often see him coming, speak to him wh... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
Colin never turns up unexpectedly Always rings in advance even if it's the day before and tells us the time. He is always to his word on time that makes a big diffrence when you run a large school... Toon meer
Colin visits our place in Nottingham regularly and is always so friendly and happy! He remembers all our conversations and we have a great catch up when he pops in. Great asset to your service.
Bedrijf heeft geantwoord
Colin has been coming to my workplace for a few years now and always provides an excellent service. He is polite, friendly and always stops quickly to say hello and ask how you are. He is a credit to... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Over Initial Washroom Hygiene UK
Geschreven door het bedrijf
We are one of the UK’s leading providers of washroom solutions, offering an extensive range of products and services to enhance your washroom, whilst ensuring your organisation complies with important legislation.
Contact UsSetting the standard for Hygiene and delivering safer work, public and leisure spaces across the UK, since 1903
- Local and Expert Response
- Supporting our customers in a post-pandemic world, with an effective and fully compliant service built around their specific needs, and delivered by highly trained, RSPH accredited, local CDRs.
- Innovative Solutions
- Combining our expert understanding of human behaviour and how germs spread, to bring hygiene innovations to the market that are designed to help break the chain of transmission and support the very highest hygiene standards.
- Technology
- Technology integrated in our product range with no-touch and intelligent connected 'devices' that alert when refill is required as well as in our servicing, with full traceability of service delivery to provide the best customer experience possible.
- Health & Safety
- A company with a ‘World Class’ Health & Safety record.
- Sustainability
- A company focused on delivering sustainable operational solutions, and working towards zero customer waste to landfill across our full customer portfolio, and already achieved in England and Wales
Contactgegevens
Compass House, Crawley, RH10 9PY, West Sussex, Verenigd Koninkrijk
- 08082716831
- marketing.uk@rentokil.com
- initial.co.uk/washroom-services
4,9
Uitstekend
17K reviews
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Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Wonderful customer service
Carl yarranton came to do the bins and mats at Asda express stourport, he was quick and polite and made sure the bathroom and store was up to our standard, he had such good energy at such early hours !! Great customer service.
Tia
12 juni 2026
Antwoord van Initial Washroom Hygiene UK
We're happy to hear that our service at Asda Express Stourport met your expectations. It's great to know that the bin and mat service was quick and polite, and that our team member provided excellent customer service with such good energy. Thank you for your positive feedback.
Antwoord van Initial Washroom Hygiene UK
We are glad you enjoyed our service. Thank you for your kind words!
Colin always come in with a smile
Colin always come in with a smile, the children at our setting know him and welcome him. He always come with appropriate clothing and hygiene equipment. Good service.
12 juni 2026
Antwoord van Initial Washroom Hygiene UK
We're happy to hear about the positive visits and that the children enjoy the interactions. We appreciate your kind words about the service.
Use Cathedral Hygiene
Despite being a contract customer for 6 years, the sanitary bins are overflowing, air fresheners are not being refilled, mats are not being changed and we've ran out of toilet rolls because promised contract deliveries did not arrive. They said they would do an emergency drop during service, but that did not arrive as well and no one called, so we had a full restaurant but had to close 4 out of 6 cubicles as it was too late to fetch Andrex. No ones picking up the phone to resolve. Just give you a case number, it's logged in the system etc....... Use Cathedral Hygiene instead. They pick up, whwn they rarely get it wrong.
11 juni 2026
Review zonder uitnodiging
Antwoord van Initial Washroom Hygiene UK
We appreciate you sharing your concerns regarding our service delivery and communication. We are truly sorry for the issues with our service.
This is not the level of service we strive for, and we are incredibly sorry for any inconvenience caused by this situation . We would like to rectify this immediately; please share your preferred contact details via Trustpilot or email marketing.uk@rentokil.com
Initial Washroom Hygiene.
Antwoord van Initial Washroom Hygiene UK
We're so glad you enjoyed our service. Thank you for your kind words!
Initial staff member conducting work…
Initial staff member conducting work within school, always arrives during his allocated time, conducts his work timeously and is professional and friendly with janitorial staff on site.
8 juni 2026
Antwoord van Initial Washroom Hygiene UK
We're delighted to hear about your positive experience! We appreciate your kind words regarding our team member's punctuality, efficiency, and professionalism. Thank you for your feedback.
Antwoord van Initial Washroom Hygiene UK
We are so glad you enjoyed our service. Thank you for your kind words!
We always get amazing service from…
We always get amazing service from Craig Thomson. He’s friendly and always smiling when he comes in.
8 juni 2026
Antwoord van Initial Washroom Hygiene UK
We appreciate you sharing your positive feedback! We are delighted to hear that you consistently receive such friendly and amazing service.
Great services
Angela is always on time, friendly, and helpful. She is very flexible and always has a smile on her face. I really appreciate her positive attitude and the excellent service she provides. Thank you, Angela!
8 juni 2026
Antwoord van Initial Washroom Hygiene UK
We are so happy to hear about your positive experience! We truly appreciate you sharing your kind words and excellent feedback.
Colin in Kirkcaldy....!
Colin comes into the Fife Council building as regular as clockwork. Always chatty, cheery and helpful. Nothing is too much bother for him and he is a good advertisement for his company.
8 juni 2026
Antwoord van Initial Washroom Hygiene UK
We are so pleased to hear such positive feedback about our team member. It's wonderful to know they are providing excellent service. Thank you for sharing!
Initial staff who visited on…
Initial staff who visited on 05/06/2026(JOHN Carr) very knowledgeable and able to explain the product well. Advantages and disadvantages. Completely aware of health and safety. Well being
8 juni 2026
Antwoord van Initial Washroom Hygiene UK
We are so pleased to hear about your positive experience with our team member. We appreciate you highlighting their knowledge and clear explanations.
The young man who attend the facility…
Gary Smart who attend the facility is so pleasant and polite.
Due to confidential sensitivity he is always mindful in considering the people using the building
He is very diligent and efficient in his role
8 juni 2026
Antwoord van Initial Washroom Hygiene UK
We truly appreciate you sharing your positive experience. It's wonderful to hear that our team member is so pleasant, polite, and mindful of others. We value knowing their diligence is recognized.
Great Service always reliable
Great Service always reliable
Craig comes in and keeps all our toilets in very clean condition
8 juni 2026
Antwoord van Initial Washroom Hygiene UK
We're so glad to hear you consistently receive great and reliable service. We appreciate your kind words about our team.
Friendly and helpful
13 mei 2026
Antwoord van Initial Washroom Hygiene UK
We appreciate you sharing your kind words! We're so glad to hear you find our team helpful and enjoy our visits. Thank you for your continued support.
Great service every week from Adam
Great service every week from Adam. Also helpful fixes everything when needed. Always has a smile and happy to help us.
2 juni 2026
Review zonder uitnodiging
Antwoord van Initial Washroom Hygiene UK
We appreciate you sharing your kind words! We're so glad to hear you find our team helpful and enjoy our visits. Thank you for your continued support.
Leoni is excellent
Leoni is excellent. Always friendly & has a very high work standard. She is a credit to your organisation.
Keep up the good work 😁
From the Management team at Spence Street Sports Centre
28 mei 2026
Review zonder uitnodiging
Antwoord van Initial Washroom Hygiene UK
We are so pleased to hear such positive feedback about a member of our team. We truly appreciate you sharing your experience and kind words.
Antwoord van Initial Washroom Hygiene UK
We appreciate your feedback. We are happy to hear that our service was friendly, polite, and informative.
Antwoord van Initial Washroom Hygiene UK
We're so glad you had a reliable and friendly experience with us! Thank you for your kind words.
Colin is a great guy always cheerful…
Colin is a great guy always cheerful and polite. He is also very professional and has a great work ethic.
28 mei 2026
Antwoord van Initial Washroom Hygiene UK
We appreciate your positive feedback! We're so glad to hear that you experienced cheerful, polite, and professional service.
Pleasant and always on time.
The operator is always prompt and courteous. Has followed our requested times for visits making things easier for all concerned.
27 mei 2026
Antwoord van Initial Washroom Hygiene UK
We're so glad to hear our operator is prompt and courteous, making visits easier. Thank you for your kind feedback!
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