Innocent Driver Reviews 739

Very prompt and informative professional service would recommend.

Jennifer had been very helpful, updating me regularly on my case, keeping me informed. I do not think my insurance company would be still putting in the effort as Jennifer is to get a resolution to my claim.

Innocent driver made everything easy from the get go. Could not be more helpful and informative with the whole process. Very professional. Highly recommend.

Jennifer was super helpful and incredibly supportive. Made the process a lot less stressful.
Thank you.

Very easy company to deal with and always helpful.

They handled everything for me, from dealing with the mechanic and sorting out the hire car. Kept me informed every step of the way. Would definitely recommend

Great company very quick response and actions

My experience with innocent driver was perfect in every way. They kept me up to date with everything that was going on regularly and they did everything possible to process my claim. I would highly recommend innocent driver to anyone who has been involved in a car accident that wasn’t their fault. Many thanks to Bex and everyone at innocent driver for helping throughout the process

Jude Ewen

Amy my handler was extremely helpful and informative throughout the process and made everything so pleasant and easy for me. Great company to deal with.

The girls are great to deal with and very knowledgeable when explaining to them what happened.

Hi

Very quick to respond, efficient and with empathy . Very professional.

Amy has been great, i had an issue with the other insurance, she dealt with it quickly on my behalf & i have not heard anything from them again. Amy explained everything i needed to do & everthing that she was doing for my claim. I have been kept up to date with the whole process

Efficient handling of claim and regular updates of progress received

My insurance company didn't uphold my claim, despite my providing video footage. They didn't attempt to contact the at-fault driver either, so I thought that was that.

I was introduced to Innocent by my body shop guy, and they got everything sorted out for me including a like-for-like hire car. There is a bit of repetition between the departments, but that is a small price to pay really.

Very happy with Innocent and would recommend to drivers in a similar situation.

The claims handler (Cathy) was propactive and professional.

She made the whole process smooth and stress free, despite the guilty driver contesting the damage caused to my vehicle.

When somebody ran into my car on the Monday morning commute i was sure that it was a sign of a really bad week!
But thanks to Bex @ Innocent driver this was not the case!
Having dealt with car insurance companies in the past i was dreading potentially years of hassle, going bsckwards and forwards trying to settle the claim.
With Bex, this was not the case!!
She was friendly, professional and explained exaclty how everything was going to work right from the beginning so i was never left wondering 'what happens next'
By the next day (Tuesday) I had an absolutely amazing hire car, a brand new VW T-roc R line, which ensured that i had no loss of earnings due to not being able to get to work!
It is now Friday, only the 5th day since the accent and i have already recieved a very fair settlement offer for my car, which i have just accepted.
This process could not have been any easier, a quick converation with bex here or there to provide details or some picutres and its sorted already!!

I cannot reccomend the serivcei have recieved enough and i know that from now on, other than to renew my policy, i will never have to talk to another car imsurance company again.

Bex is an absolute asset to the innocent driver team!

I have never been involved in an accident. Innocent Driver significantly alleviated the stress of a challenging situation, from arranging a rental vehicle to providing access to what is arguably the finest repair facility I have encountered. Their team was exceptionally accommodating and provided clear explanations throughout the process.
WC Shields Airdrie

Cathy dealt with my no faults claim, and couldn’t be any more helpful and made everything so easy and understanding. thank you again!

Innocent Driver have kept me up to date with the repair process to my car as each stage is progressing.
I am very pleased with this because the repairs are being handled locally rather than being under the control of the other party's insurance company.