Innocent Driver Reviews 739

Great customer service all the way through.

Straight forward to create a claim, understanding and friendly staff took the pressure off me a stressful time.

I had a very positive experience with Innocent Driver Insurance when making a recent claim. The process was smooth, clear, and handled with great professionalism. A special thank you to Bex for her excellent support throughout — she made everything stress-free and straightforward. Highly recommended!

Amy was quick to get in contact after I left my details. She immediately got to work contacting the at fault party

Some issues arranging a suitable prestige hire car but that was down to their supplier, not InnocentDriver

Easy to contact, kept me updated and were successful with the claim

I was recommended Innocent Driver after my car was hit outside my house. I honestly cannot thank them enough for not only their practical help, but for giving me the support and advise to navigate through, what could have been, a minefield. Cathy was super friendly and so quick to respond to any questions I had. They organised a hire car, which was delivered within two days and arranged everything to do with my car’s repairs. Incredible service, thank you.

Dealing with the same person through the claim

Quick response friendly telephone conversation made clear.

The company dealt with all my issues regarding a car accident I had and Jennifer kept me up to date with the proceedings and arranged a hire car for me and assigned me a good lawyer,very easy process and would use the company again,thanks Jennifer

The process was made so easy and very straight forward and took the stress off dealing with the accident that was not your fault. Would also like to mention getting hold of someone to talk to was very good as I was not kept waiting for long time. Very attentive and very good service.

Excellent service. Amy dealt with.my claim quickly and kept me up to date throughout. Would highly recommend.

The garage I ues recommended innocent driver never heard of them before from day 1 Cathy has kept me upto date on progress refusing the others insurance offer as she disagreed with it she would phone every Friday to let me know how she was getting on tenacious is a word I would describe her as thank you again for all your services highly recommended gerry

I am still waiting for someone to bill me for something as I can't believe how easy Bex and the team at innocent driver made the process. No expense, hire car sorted for me, and justice has been served. Thank you all.

Really great customer support.
Always reassuring and continuous updates on progress

Helpful and efficient in dealing with our non fault claim, would recommend for sure!

I was contacted within hours of my accident by innocent driver who talked me through the process and what was going to happen. I had a courtesy car organised within 2 days and was kept up to date with my own cars progress

Amy was great she took care of everything from A-to B

Great to deal with, very helpful and great communication.