Inova Insurance Broker Reviews 

Took 5 weeks to get to speak with adjuster after a vehicle accident with a deer earlier this year.

Trying to get a vehicle quote added for our son. Waited 1 hr and 48 minutes on hold before I hung up.

If I could give them negative star I would.
Absolutely inconsistent service.
Prices doubled without any explanation.
No accidents and claims.
Inova insurance is a scam

I normally don’t post publicly, but after exhausting all other options I feel I need to share my experience with Inova Insurance. They are extremely difficult to get a hold of on the phone with very long wait times, and my experience with how a claim was handled has been a negative one. The customer service I’ve received afterwards has only added to the frustration, with team members including a team lead giving me different answers and the team lead refusing to simply pick up the phone to call me despite multiple attempts and I've now asked to speak to someone else. I even tried leaving feedback privately through their website, but it was never acknowledged and I’m still waiting for a reply or a call. Overall, this has been a very disappointing experience and I hope the company takes these concerns seriously.

Very bad customer service. Rude and impatient sales rep. Called 2.5 hrs after appointment schedule. Expensive quotes than regular insurers !!!
Big thumbs down

Shammaz was great to deal with very efficient and polite. He helped me find a quality affordable home and auto insurance. Would recommend 100%

INOVA Insurance that is based in Ontario requested me to have an electrician from Ontario travel to Alberta to inspect my home wiring even though the work was conducted by a local electrical company and the work was inspected by the city of Edmonton. In addition, they said that they would not insure my home because it was 50 years old. It was very difficult to contact them by phone. Worst experience ever...terrible service...a one rating is too high...

Dealing with Tanpreet was a very rewarding experience, she was helpful, professional and extremely helpful. Thank you very much,it was pleasure dealing with you today. Ed

Récemment la compagnie d'assurances pour ma résidence et auto qui etait partenaire des assurance inova/cotsco a decider de cesser d'assurer ses clients et j'etais parmis les clients de Zénith assurance, j'ai été aviser par courriel en décembre et cela indiquais que les dossiers allais etre pris en main et de ne pas m'inquieter.
voila mon premier paiement en janvier avec une augmentation du double du montant que je payais normalement avec l'ancienne compagnie d'assurance.
J'ai contacter Innova et l'agent avec qui j'ai parler Timothee, gentils courtois et comprehensif s'est occuper de trouver une autre compagnie d'assurance qui allais egaler mon ancienne compagnie d'assurance, pendant deux jours il a travailler sur mon dossier et ce soir il ma contacter avec un prix qui a quelques dollars près de mon ancienne polices d'assurance, il a canceller l'assurance existante pour moi et a activer la nouvelle police et ma envoyé tous les documents, sérieusement je n'ai jamais reçus un service a la clientèle comme celui que cet agent ma donner, il merite une médailles, et ma enlevé un poids sur les épaules en s'occupant de tout, jespere que le gestionnaire de innova sais qu'il as un employé exceptionnelle.
merci Thimotee tu as mis un rayon de soleil a ma journée.
Recently the insurance company for my home and car which was a partner of Inova/Cotsco insurance decided to stop insuring its customers and I was among the customers of Zénith insurance, I was notified by email in December and this indicated that the files would be taken care of and not to worry.
Here is my first payment in January with an increase of double the amount I normally paid with the old insurance company.
I contacted Innova and the agent with whom I spoke Timothee, kind, courteous and understanding, took care of finding another insurance company that would match my old insurance company, for two days he worked on my file and this evening he contacted me with a price that was a few dollars close to my old insurance policies, he canceled the existing insurance for me and activated the new policy and sent me all the documents, seriously I don't never received one customer service like the one this agent gave me, he deserves a medal, and took a weight off my shoulders by taking care of everything, I hope the manager of innova knows that he has an exceptional employee.
thank you Thimotee you brought a ray of sunshine to my day.

Alyssa Soresi ext. 5271

Was the most amazing representative to assist me in all my needs regarding insurance in regards to finding the right insurance & discovering what was truly best for me in case of accidents and much more I am very thankful for this agent service because she has definitely went near and far to represent Inova insurance. She displayed much patience, and resilience especially from over the 2024 season onward to the 2025 new year. I have come across many customer service representative in my time, and she has delivered dynamically.

the rep that i had was awesome. She answered all of my inquiries. Great to deal with

Very poor service! In a 4 month period I had to phone 5 times and each time had to wait at least 1 hour before speaking to someone and 2 hours on one occasion. After all that and sticking with them for years thinking I was getting a good deal because of my Costco membership, I got a quote from a local insurance provider and ended up saving nearly 300 per month!! Very disappointed in Inovas ability to provide service and especially competitive rates, they just kept going up and up and up. Horrible!!

Mais quelle déception! Quel mauvais service à la clientèle! Vous devez sûrement constater que votre service téléphonique est totalement désuet!
Premier appel, pas de réponse bien sûr. J’attends… pas d’information sur le temps d’attente. On va vous rappeler.. pas de rendez-vous à une heure approximative. Après plus d’une heure d’attente, je me décourage et je demande d’être rappelé. Mon téléphone sonne deux heures plus tard. C’est Inova mais impossible de répondre à temps puisque le téléphone n’a sonné qu’une seconde. Je rappelle et demande encore d’être rappelé. Même chose, l’agent ou l’agente.. ne laisse sonner qu’une seconde, j’imagine, pour passer au suivant.
Franchement, je paye mes assurances sans défaillance mais vous, c’est la catastrophe!

Customer service is horrible. You have to wait hours on hold just to talk to someone.

Ethan Sherman went above and beyond to help me secure a last-minute insurance policy, working both after hours and before opening the next day to ensure everything was completed quickly.

Absolutely HORRID customer service. I had an issue, called on July 30 asking to speak to a manager. I was told a manager would call me back "within 2 hours". After a week, my wife and I contacted no less than 5 times, still no manager call. Now August 9, still no call.

They keep increasing the price of very year no matter you had claim or not!
They don’t help you when you need!
So you are only paying for nothing every month and feeling that you are insured but not!!!!!

It is great service when you first join. Very helpful etc. Once you are a customer. Very different story. Tried to get our side by side covered on existing policy. 2 weeks with serval messages with no response. So we went with another company. Then tried to get a vehicle taken off a policy. Sold on Thursday one week. One hold Thursday for an hour and 20 minutes. Hung up. Then tried Friday over an hour each time called. Monday tried again another hour and 45 minutes waiting. Tried to do online but will not let me register. Tried emailing no response. Tried calling again. Another hour. Then tried chat. no help at all told me to book online which I did finally but appointment is 4 days away. very poor service. You can not even speak with a human. would not recommend at all. Not worth the time spend for whatever savings you get. Difference for us was only $50 bucks. Do not recommend

The agents name Janae answered the phone not very enthusiastic or sounds happy. She not able to assist me the same day to get my house insurance set, it took her 3 days to called me back.

However I decide to called Inova mainline back, the broker name Jaskaran the one answered the phone. He is friendly and very helpful, he helped me to get a better rate for my house insurance. He get everything set for me at the same day.

I’ll be renewing my cars insurance soon and I’ll definitely contacting him back. This 5stars review is for him, he deserved it.

I had a chance to speak with one of their brokers over the phone Named Mike Nunes, he sounded rude initially he gave quote with $4000 for year and after sometimes he changed his mind and said it will be $7500 and when I asked him why he pretended he didn’t hear me and hung up.I would never recommend Inova Insurance to anyone because of this rude broker.

Jevahn was a great help today to set up my car insurance. Professional and friendly service!