Insuranceline Reviews 

635
•
TrustScore 4.5 uit 5

4,5

We verifiëren geen specifieke claims omdat reviewers hun eigen mening mogen geven. We kunnen reviews echter wel als 'Geverifieerd' bestempelen als we bevestiging hebben dat er een zakelijke interactie heeft plaatsgevonden. Meer informatie

Om de integriteit van het platform te beschermen, wordt elke review op ons platform – al dan niet geverifieerd – gescreend door onze geautomatiseerde software. Deze software kan inhoud identificeren en verwijderen die in strijd is met onze richtlijnen, inclusief reviews die niet zijn gebaseerd op een echte ervaring. We zijn ons ervan bewust dat we weleens wat over het hoofd zien, dus je kunt altijd reviews rapporteren waarvan je denkt dat we ze hebben gemist Meer informatie

Lees wat reviewers zeggen

Beoordeeld met 5 van de 5 sterren

Recently following my wife passing, I called insurance line. The gentleman who I spoke with was very kind and accommodating. He made things so much easier. Once I sent all the information required I r... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

Great customer service very happy with my claim staff were helpfully by puting me on the right claim

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

I've had myself & my wife covered for funeral expenses with Insuranceline for some time. Sadly, I had to submit a claim for my dear wife recently. One phone call with a very sympathetic employee gave... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

Mum was hospitalised after the news of her dad passing. She was able to submit the insurance claim for my grandfather, from her hospital bed, all she needed to do was email the death cert and identi... Toon meer

Bedrijf heeft geantwoord

Bedrijfsgegevens

  1. Verzekeringsmaatschappij
  2. Inkomensbescherming verzekering
  3. Invaliditeitsverzekeringsmaatschappij
  4. Ongevallenverzekeringsmaatschappij
  5. Tussenpersoon voor levensverzekeringen
  6. Uitvaartverzekeringsmaatschappij

Geschreven door het bedrijf

Insuranceline is proudly Australia's longest standing provider of funeral insurance. We believe in one simple philosophy: everyday Australians should have access to straightforward life insurance they can trust.

Roy Morgan Customer Satisfaction Award Winners - 2018

Geschreven door het bedrijf


Contactgegevens

4,5

Uitstekend

TrustScore 4.5 uit 5

635 reviews

5 sterren
4 sterren
3 sterren
2 sterren
1 ster

Vraagt klanten om een review

Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.

Heeft 100% van zijn negatieve reviews beantwoord

Reageert doorgaans binnen 24 uur

Zo gebruikt dit bedrijf Trustpilot

Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.

4,5

Alle reviews

(635)

27 reviews in de afgelopen 12 maanden

Een review schrijven
Bedrijven op Trustpilot mogen geen beloningen aanbieden of betalen om reviews te verbergen. Reviews zijn de meningen van individuele gebruikers en niet van Trustpilot. Meer informatie

Beoordeeld met 5 van de 5 sterren

Dealing with insuranceline was great…

Dealing with insuranceline was great they were so helpful and so informative,they explained everything so i could understand it,they are fantastic

10 november 2025
Logo Insuranceline

Antwoord van Insuranceline

Hi Janine, thank you for taking the time to leave such lovely feedback! We're so glad we could make the whole process seamless for you.

Beoordeeld met 5 van de 5 sterren

The whole process was easy to underhand…

The whole process was easy to understand and follow. Previous quotes from other companies was painful

29 oktober 2025
Logo Insuranceline

Antwoord van Insuranceline

Hi there, thank you for taking the time to leave such lovely feedback! We're so glad we could make the whole process seamless for you.

Beoordeeld met 5 van de 5 sterren

Very nice

The person was very nice I spoke to

3 november 2025
Logo Insuranceline

Antwoord van Insuranceline

Hi Susan, thank you for taking the time to leave such lovely feedback! We'll be sure to pass your kind words along to the team.

Beoordeeld met 4 van de 5 sterren

They were very polite and helpful BUT I…

They were very polite and helpful BUT I wasn’t happy that I lost over $3000 because my policy was cancelled, should have had a phone call NOT SMS messages. Where I live we have been having a lot of issues with NBN the internet and our phone lines.

14 oktober 2025
Logo Insuranceline

Antwoord van Insuranceline

Hi Sue, we're sorry to hear this. Cancelling a policy generally means the coverage will stop from the date the policy is cancelled. No further premium deductions will be made.
Also to keep in mind, there will not be a refund to any premiums paid prior to the cancellation of the policy.
We could like to discuss this feedback with your further, please call our Customer Service team directly on 1300 880 750 or through this online form https://www.insuranceline.com.au/contact-us.

Beoordeeld met 5 van de 5 sterren

Outstanding service

Outstanding service, very patient with us as we made the decision. My wife also has a policy with you, that was the deciding factor.

24 september 2025
Logo Insuranceline

Antwoord van Insuranceline

Thank you for taking the time so leave such lovely feedback! We'll be sure to pass your kind words along to the team.

Beoordeeld met 4 van de 5 sterren

Insurance line review

Most helpful informative agent .respectful of our needs .very patient and jovial to make the experience easy and enjoyable.

12 september 2025
Logo Insuranceline

Antwoord van Insuranceline

Thank you for taking the time so leave such lovely feedback, Richard. We'll be sure to pass your kind words along to the team.

Beoordeeld met 5 van de 5 sterren

friendly staff

1 september 2025
Logo Insuranceline

Antwoord van Insuranceline

Thank you for taking the time to leave this review, Belinda. We'll be sure to pass this along to the team.

Beoordeeld met 5 van de 5 sterren

Sympathetic, caring, efficient company.

I've had myself & my wife covered for funeral expenses with Insuranceline for some time. Sadly, I had to submit a claim for my dear wife recently. One phone call with a very sympathetic employee gave me all the information I needed to claim. Once I had the claim form, I supplied the relevant documents & the claim was processed quickly & efficiently. They even sent me a card & flowers. Recommend them unreservedly.

28 juli 2025
Review zonder uitnodiging
Logo Insuranceline

Antwoord van Insuranceline

Thank you for taking the time to leave us a positive review, Peter! We appreciate your kind words and we're so glad we could help during such a difficult time.

Beoordeeld met 5 van de 5 sterren

Superb service

On notifying the company of our mothers passing we received the following day a beautiful bunch of flowers and a condolance card.
The claim against her funeral plan was settled within two days.
An incredible and thoughtful service at a very difficult time, thank you

18 juli 2025
Review zonder uitnodiging
Logo Insuranceline

Antwoord van Insuranceline

Thank you for taking the time to leave us a positive review! We appreciate your kind words.

Beoordeeld met 5 van de 5 sterren

Easy access and completion online

Easy access and completion online. No need for further call back or connection on phone.

4 juli 2025
Logo Insuranceline

Antwoord van Insuranceline

Thank you for taking the time to leave us a positive review, Ariston! We appreciate your kind words.

Beoordeeld met 5 van de 5 sterren

thank you for making things so easy

thank you for making things so easy. It only took me a matter of minutes to make use that we were covered and now I have peace of mind knowing everything will be looked after when the time comes.

24 maart 2025
Logo Insuranceline

Antwoord van Insuranceline

Thank you for taking the time to leave us a positive review, Deborah! We appreciate your kind words.

Beoordeeld met 1 van de 5 sterren

Stay away please

I have been a funeral plan customer since 2003. Recently they were charging me $78 p/m now over the last 2 months, I have been charged $105.45! That is a $27 just whisked out of my bank with no explanation whatsoever. I have paid them over the course of my insurance with them, over $26000 for only a $15000 funeral payout. Do yourselves a favour and never sign up to these legal thieves. I am now to far into my insurance jury to cancel so now they have me by the proverble short and curlys. I feel held to ransom. Stay away please be warned ⚠️

13 maart 2025
Review zonder uitnodiging
Logo Insuranceline

Antwoord van Insuranceline

Hi Leanne, we're very sorry to hear about your experience. Our Customer Care Team would be more than happy to look into this for you. You can contact them on 1300 880 750. Alternatively, if you would like to send us your contact details via private message on Facebook, we will arrange for a member of the team to contact you and discuss your concerns further.

Beoordeeld met 5 van de 5 sterren

Claim and cod emailed Thursday funeral…

Claim and cod emailed Thursday funeral benefit was in my account Friday which allowed me to give my husband a beautiful farewell just as he deserved in the following days I recieved a beautiful bouquet of white flowers I was so impressed with insurance line response and very speedy service I know my kids won’t have a problem when it’s my turn

11 oktober 2024
Review zonder uitnodiging
Logo Insuranceline

Antwoord van Insuranceline

Thank you for taking the time to leave us a positive review, Debbie! We appreciate your kind words and we're so glad we could help during such a difficult time.

Beoordeeld met 2 van de 5 sterren

you guy suck never got the paperwork…

you guy suck never got the paperwork and it sad that no one listens to what you have to say just want to take our money as for the funeral insurance is a rip off pay to much seen a simple funeral is about $4000 i've paid $12.500 for a $10.000 policy now i'm still paying $31 a month. Didn't get the paperwork for that either as long as you take my money

9 oktober 2024
Logo Insuranceline

Antwoord van Insuranceline

Hi Bella, we're very sorry to hear about your experience. Our Customer Care Team would be more than happy to look into this for you. You can contact them on 1300 880 750. Alternatively, if you would like to send us your contact details via Facebook private message, we will arrange for a member of the team to contact you and discuss your concerns further.

Beoordeeld met 5 van de 5 sterren

Just feel great that l am covered

Just feel great that l am covered

27 augustus 2024
Logo Insuranceline

Antwoord van Insuranceline

Thank you for taking the time to leave us a positive review! We appreciate your kind words and we're so glad to hear you had a pleasant experience with the team.

Beoordeeld met 5 van de 5 sterren

Love insurance line....

I have been with insurance line for many years now as I have funeral with you. That is why I have decided to do life insurance also. The gentleman that I spoke to was very helpful indeed and polite thank u. So my experience was awesome 👌

16 augustus 2024
Logo Insuranceline

Antwoord van Insuranceline

Thank you for taking the time to leave us a positive review, Debra! We appreciate your kind words and we're so glad to hear you had a pleasant experience with the team.

Dit is Trustpilot

Iedereen kan een review op Trustpilot achterlaten n.a.v. een ervaring met een bedrijf. Gebruikers hebben het recht om hun feedback op elk moment te wijzigen of te verwijderen, en elke gepubliceerde review is zichtbaar zolang het account van de betreffende gebruiker actief is.

Wij beveiligen ons platform met behulp van toegewijde specialisten en slimme technologieën. Lees meer over hoe wij nepreviews bestrijden.

Lees meer over Trustpilots reviewproces.

Hier vind je 8 tips voor het schrijven van een goede review.

Verificatie helpt ervoor te zorgen dat echte mensen de reviews schrijven die je op Trustpilot ziet staan.

Beloningen aanbieden voor reviews of een slechts een bepaalde groep mensen vragen om een review te schrijven, kan de TrustScore beïnvloeden. Dit is in strijd met onze richtlijnen.

Lees meer