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Lees wat reviewers zeggen

Beoordeeld met 5 van de 5 sterren

Eu estava receoso pois a tela de cancelamento não deixava claro se eu receberia cobranças após o cancelamento do meu teste de 4,99R$. Laura me ajudou com tudo e foi muito gentil. No momento não tenho... Toon meer

Beoordeeld met 5 van de 5 sterren

Ela é uma boa plataforma, mas não dei continuidade, pois não era exatamente o que eu precisava neste momento. Agradeço pela oportunidade de testar e fiquei muito satisfeita pela compreensão e agilida... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 1 van de 5 sterren

This merchant is processing unauthorized recurring charges. I have attempted to cancel and have emailed their support team multiple times, but they refuse to respond or stop the charges. The merchant... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 3 van de 5 sterren

Your cancellation option is inaccessible. I was charged after trying multiple times to cancel. The tool is Intenta AI. I would like to know what the refund policy is because I cannot be charged R400 f... Toon meer

Bedrijfsgegevens

  1. Softwarebedrijf

Geschreven door het bedrijf

Intenta is an AI platform that provides writing assistance, text humanization, and productivity tools


Contactgegevens

3,5

Gemiddeld

TrustScore 3.5 uit 5

24 reviews

5 sterren
4 sterren
3 sterren
2 sterren
1 ster

Geen recente geschiedenis van het vragen naar reviews

Dit bedrijf heeft hun klanten niet recentelijk uitgenodigd, dus reviews zijn mogelijk niet representatief

Heeft 50% van zijn negatieve reviews beantwoord

Reageert doorgaans binnen 1 week

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3,5

Alle reviews

(24)

24 reviews in de afgelopen 12 maanden

Een review schrijven
Bedrijven op Trustpilot mogen geen beloningen aanbieden of betalen om reviews te verbergen. Reviews zijn de meningen van individuele gebruikers en niet van Trustpilot. Meer informatie

Beoordeeld met 1 van de 5 sterren

EverExcellent customer support

Initially, I was satisfied with the customer support provided by Camila. She was responsive, polite, and professional. However, my overall experience with Intenta has since changed significantly.
Despite canceling my subscription immediately after the first failed renewal payment, and receiving written confirmation from support that no outstanding balance or payment obligation existed and that no further payment attempts would be made, the company continued trying to collect the $24.99 renewal fee.
I contacted support again, clearly explained the contradiction, and requested that the repeated payment attempts be stopped. I have not received a response addressing the issue.
Unfortunately, good customer service is not just about polite communication. It is also about resolving problems and ensuring that the company's actions match its written commitments.

9 november 2026
Review zonder uitnodiging
Beoordeeld met 1 van de 5 sterren

It is frustrating to experience…

It is frustrating to experience unexpected charges. It should have a simple reminder that could have allowed me to cancel beforehand. Transaction ID: CCQZ6SIX-24918. Purchase Date: November 4, 2026

4 november 2026
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Cancelamento de plano

Eu estava receoso pois a tela de cancelamento não deixava claro se eu receberia cobranças após o cancelamento do meu teste de 4,99R$. Laura me ajudou com tudo e foi muito gentil. No momento não tenho interesse em uma ferramenta de IA, mas se no futuro eu precisar, darei prioridade à Intenta

4 november 2026
Review zonder uitnodiging
Beoordeeld met 1 van de 5 sterren

Todo mal

Me siento totalmente estafado por esta aplicación cuando inicié seción por primera vez me dieron una "oferta" de 129 aprox pesos chilenos, pero cuando pongo mi tarjeta y acepto esta oferta resulta que realmente se me realizó un cobro de 12.9 dolares, la aplicación es desordenada y la información es engañosa, he pedido un reembolso pero no me han respondido en 3 días y realmente necesito ese dinero de vuelta o que se me cobre lo correspondiente, en los correos que mandé adjunté todas las pruebas y la transacción específica fue la #2136-9292, por eso si van a pagar una suscripción a esta página revisen bien el precio porque puede ser engañoso y pueden pasar un mal rato como lo estoy pasando yo

1 november 2026
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Serviço de suporte excelente.

Serviço de suporte excelente.

28 oktober 2026
Review zonder uitnodiging
Logo Intenta

Antwoord van Intenta

Hi Amanda!

Thank you so much for your kind words and for giving our customer experience such a high rating! We truly appreciate your feedback and will be sure to share it with the team.

If you have any questions or need further assistance, please don’t hesitate to reach out to us directly at support@intenta.ai. We're here to help!

Best regards,
Intenta Support Team

Beoordeeld met 5 van de 5 sterren

Estou tentando ativar a conta novamente…

Estou tentando ativar a conta novamente e não estou conseguindo

25 oktober 2026
Review zonder uitnodiging
Logo Intenta

Antwoord van Intenta

Hi Sandra!

Thanks for reaching out! We're sorry to hear that and are happy to help. We understand how important reliable access is.

Please reach out to us directly at support+trustpilot@intenta.ai. We'll review your case and help as soon as possible.

Best regards,
Intenta Support Team

Beoordeeld met 5 van de 5 sterren

Was very efficient with my request and…

Was very efficient with my request and made sure I am aware of any other steps I would need to take! Very good.

24 oktober 2026
Review zonder uitnodiging
Logo Intenta

Antwoord van Intenta

Hi Molemo!

Thank you so much for your kind words and for giving our customer experience such a high rating! We truly appreciate your feedback and will be sure to share it with the team.

If you have any questions or need further assistance, please don’t hesitate to reach out to us directly at support@intenta.ai. We're here to help!

Best regards,
Intenta Support Team

Beoordeeld met 5 van de 5 sterren

Atención pronta y puntual.

Atención pronta y puntual.! Sin rodeos, sin enlaces fantasmas, directo a la solución. Gracias Laura

23 oktober 2026
Review zonder uitnodiging
Logo Intenta

Antwoord van Intenta

Hi Omar!

Thank you so much for your kind words and for giving our customer experience such a high rating! I appreciate it.

If you have any questions or need further assistance, please don’t hesitate to reach out to us directly at support@intenta.ai. We're here to help!

Best regards,
Laura
Intenta Support Team

Beoordeeld met 1 van de 5 sterren

I’m extremely disappointed with Intenta…

I’m extremely disappointed with Intenta AI. This is the second time my account has been charged without any prior reminder that my subscription was about to renew.

I no longer intend to use the service and have now cancelled my subscription. It is frustrating to experience unexpected charges repeatedly, especially when a simple reminder could have given me the opportunity to cancel beforehand.

I have contacted their support team to request a refund, and I expect this issue to be resolved promptly. Customers deserve transparency and a fair opportunity to manage their subscriptions without being caught off guard by recurring payments.

This experience has seriously damaged my trust in the company. I would advise anyone considering this service to pay close attention to the subscription renewal terms and make sure they cancel in advance if they don't intend to continue.

I hope Intenta AI takes this complaint seriously and improves its communication with customers.

23 oktober 2026
Review zonder uitnodiging
Logo Intenta

Antwoord van Intenta

Hi Chill!

Thanks for reaching out! We're sorry to hear that.

Unfortunately, we weren't able to identify the transactions you're referring to from this message.

Please reach out to us directly at support+trustpilot@intenta.ai. We'll review your case and help as soon as possible.

Best regards,
Intenta Support Team

Beoordeeld met 5 van de 5 sterren

Swift and Wonderful Response

I got a very good, swift, and wonderful response . Thank you Camila, God bless you

18 oktober 2026
Review zonder uitnodiging
Logo Intenta

Antwoord van Intenta

Hi Favour!

Thank you so much for your kind words and for giving our customer experience such a high rating! It was a pleasure helping you.

If you have any questions or need further assistance, please don’t hesitate to reach out to us directly at support@intenta.ai. We're here to help!

Best regards,
Camila
Intenta Support Team

Beoordeeld met 5 van de 5 sterren

Boa plataforma e equipe ágil.

Ela é uma boa plataforma, mas não dei continuidade, pois não era exatamente o que eu precisava neste momento. Agradeço pela oportunidade de testar e fiquei muito satisfeita pela compreensão e agilidade quando sinalizei que precisava fazer o cancelamento. Isso gera confiança e certamente recomendarei.

18 oktober 2026
Review zonder uitnodiging
Logo Intenta

Antwoord van Intenta

Hi Érika!

Thank you for your kind words and for trying Intenta. We understand that needs can change, so we always stay flexible and promptly process cancellation requests.

If you have any questions or need further assistance, please don’t hesitate to reach out to us directly at support@intenta.ai. We're here to help!

Best regards,
Intenta Support Team

Beoordeeld met 3 van de 5 sterren

Cancellation Policy

Your cancellation option is inaccessible. I was charged after trying multiple times to cancel. The tool is Intenta AI. I would like to know what the refund policy is because I cannot be charged R400 for a tool I only used once and paid the initial feel.

16 oktober 2026
Review zonder uitnodiging

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