Internet Reptile Reviews 

Been using the company for few years and always been spot on with the products they sell prices are excellent too along with the deals. Thank you

I have ordered multiple times from this company, electrics and live food and never had an issue.
I received my live food parcel on Tuesday and just under half of them were dead and the ones that weren’t were a lot smaller than the size I’d ordered. I emailed the company after 11pm that evening and by the next morning had received a reply and a replacement was on its way. The replacement arrived today and all locusts were alive!

Be careful of buying anything from this shop when it comes to warranty they do not honour it. I bought a 100w Internet reptile uva/uvb basking lamp it said 6 month warranty on box. Failed after 4 months and when I contacted them they said it is only warrantied for 3 months when it clearly states 6 months on box

Always buy our live food from here
Arrives quickly and well packaged
Good quality insec

Exactly as described fast delivery highly recommended 👍👍

I received exactly what I ordered, quick delivery and items well packaged, thank you!

Had a Great Experience buying from Internet Reptile, very helpful Staff and provided lots of help when setting up our new Bearded Dragon Vivarium, only downside was having to drill new holes in the cabinet for the doors as they had been drilled in the wrong place by the manufacturer, easy fix , obviously Q.C isn't great in the factory it's made in, other than that top marks

The only thing I’m sad about is I never knew it existed earlier. Friendly knowledgeable staff. Better prices than than high street chains. My go to place for all my bearded dragons needs 💯

Very good prices and delivered faster than amazon, I’m delighted

Fast delivery and well packaged soil bag

Fabulous service for great quality products - would highly recommend.

Very quick delivery. Excellent prices

AVOID SCAM COMPANY
Ordered a UVB lamp from this company, and it stopped working within 2-3 weeks, became faulty and the unit would switch on and off by itself. I contacted them about it, and asked to have a replacement sent out as the UVB was mandatory for the health of my gecko. They told me no, I need to return the item first, and suggested that I BUY ANOTHER lamp from them, then send my return, that way, I wouldn’t be without! I eventually had to send the parcel back, and am now out of pocket and waiting for a refund from them when my return was received by them 2 days ago. Customer service is non-existent, and they have different company names on Amazon and different websites ‘The Pet & Outdoor Store’. Absolute scam artists - won’t be using this company again. Surely it’s illegal not to be refunded for an item that’s been returned and paid for.

I asked for live mealworms and you sent them when requested thank you

I buy from them all the time ,package comes in the post in superb condition well packed,and all the insects are in top quality.

Easy to use site, quick delivery and the green bottle casters are great value and hatched well.

Amazing company fast delivery. Can't fault this company I never use anyone else very reliable and great prices

Internet reptile has probably the best prices on their items, a wide variety and most importantly they have really quick delivery. I ordered some stuff, and the next day it arrived! I’ll definitely keep using this website for all my basics

Another absolutely amazing delivery from Internet Reptiles. Arrived very quickly and nothing damaged at all. Which with other companies was always a problem. But these guys don't seem to have any issues, and when an item hasn't been delivered they sorted very quickly indeed. My now go to reptile supply shop online.

Ordered an incubator with next day delivery as mine wasn't suitable for the impending heatwave. Due to issues with the delivery company, it didn't arrive until a week later and was damaged. Initially contacted Internet Reptile about the issues with the delivery company and they were super responsive.

When it arrived damaged I contacted Internet Reptile immediately, and by this point I was furious as I was desperate for this item. The replied immediately asking to let them know when it could be collected the following week and said they'd send a replacement. I replied with the only day available the following week, but heard nothing back. The day before the day of collection I'd given them, I sent several emails chasing and still heard nothing. The incubator was not collected. I sent a further email and finally got a response claiming my email got lost, despite having sent multiple chasers. By this point I just wanted a refund as I desperately needed an incubator and had to order elsewhere.

Collection of the damaged incubator was booked and I was told to let them know as soon as it was collected and they would expedite the refund process. I contacted them as soon as it was collected and heard nothing back. I sent further emails chasing and finally got a response two days later to say that once they'd received the incubator they would refund me. I checked the tracking and the incubator had already been delivered to them before they'd sent that email. I still hadn't received the refund and had to send more emails chasing it, with no response.

I checked my PayPal the other day and discovered that they had sent the refund, but it was pending. I contacted PayPal, who confirmed that Internet Reptile had sent the refund via echeque instead of instant transfer, so I would have to wait up to 7 working days for the cheque to clear. I'm still waiting for the refund they said they would 'expedite' a week later.

The whole process ordering from them has been absolute shambles. Initially it was the delivery company rather than Internet Reptile themselves; however, the way in which Internet Reptile have dealt with the damaged item has been shocking. Given the current heatwaves the country is experiencing, and the order being for an incubator, one would assume the importance of receiving the item quickly would be fairly obvious. Add to that my constant emails expressing how urgent I need the item, you'd think they'd be on the ball trying to organise the replacement.

I'm now out of pocket and have lost reptile eggs due to this company and their delivery partner DX Delivery's incompetence.

My complaints have simply been ignored. I have not received answers about why they sent the refund via echeque that would take a week to clear, and when asked multiple times for their complaints procedure, the response I finally got was that I was already speaking to their support team so there was nothing more they could do. They have made no effort to acknowledge or rectify the issues, nor have they made any attempt to try and salvage their relationship with a customer they have wronged.