Sri Lanka Telecom Reviews 

Customer service is great, but a good C-Service is not going to give me good Speed LOL!
Con-Artist of a package like this is not acceptable for almost 40 USD worth.
Unlimited bandwith only to get "half the speed every month after making payment and for 2-3 days" is not cool!
185mbps original speed is peanuts these days, with that they still cant properly deliver!

I am absolutely disgusted with the service. I have been a loyal customer for four years, consistently paying bills of over 10,000 rupees, and I recently upgraded to the 9,900 package, which gives me 200 Mbps download and 100 Mbps upload. Despite this loyalty, the branch refuses to upgrade my router, making up ridiculous excuses about rules and regulations that don't apply to other customers, and claiming they've never seen such a request. This is completely unacceptable and a terrible way to treat high-paying customers.

I had a great experience with Mrs. Niroshani from SLT-Mobitel. She was very friendly, patient, and guided me through connecting my Wi-Fi and logging into the SLT Telecom app to view my account details. She explained everything clearly and provided excellent support throughout the process. Thank you, Niroshini, for your outstanding customer service!

I called the Chilaw regional office to reactivate my disconnected connection. They told me they would activate it, but nothing happened. After that, I tried caling the office multiple times, but they didn't even answer the phone.

I then contacted the head office, hoping they could help. Instead, I was told that they couldn't do anything and that I had to contact the regional office or even the regional manager.

So what exactly is a customer supposed to do in this situation? Do I have to personally chase down a regional manager just to get my connection reactivated? If that's the case, what is the purpose of the other employees?

It's now been 4 days, and my connection is still disconnected. This level of service is unacceptable. I expected much better support from Sri Lanka Telecom.

just got off customer care .... I know u guys have nothing to do this (ppl who r working on the line) but wtf my Wi-Fi had not being working since the beginning of the month and we thought it was because we forgot to pay last month's bill ... but it wasn't the case and I called u guys only for u to say my package is over and I have to order extra GB hellowww????what the actual Frick is going on ...? I'm going to discontinue using the whole SLT line after the exams why are we paying u guys ?

EXTREMELY POOR SERVICE OF SLT.. PROOVES BEYOND DOUBT.. UNEDUCATED, INEXPERIENCED FOOD MUNCHING BUFFALOES ARE ATTENDING TO CUSTOMERS.. POOR SPEED NOT WHATS DECLARED IN THEIR EQUALLY FLYING FLIERS..DESPITE OF CONFIRMING TWICE FROM THE FOOD MUNCHING STAFF WETHER THE FIRST MONTHS CHARGES ARE INCLUDED IN THE CONNECTION CHARGES..THE BILL RECEIVED FOR 30K
IS A SHOCKER.. THE UNEDUCATED CLARIFICATION IS "YOUR PACKAGE IS PREPAID"..IF THATS THE CASE WHY WAS IT NOT CHARGED AT THE TIME OF INITIAL CONNECTION...POOR CUSTOMER SERVICE.. FALSE DEALS..POOR SPEED CONNECTION..INTERNET ALWAYS DISCONNECTED..NIL KNOWLEDGE OF WHAT THEY ARE SELLING..

Worst service ever. For months, they won't update my payments on time, blaming the bank just to charge late fees. Paid in the middle of the month, still not updated, and my complaint is being ignored. Fix this. #BadCustomerService

Dog shit network ever

Very good customer service for kalutara brach Team.

Absolutely unacceptable service from the Sri Lanka Telecom Fiber call center (1212).

Firstly, your app is completely useless—it does not support even basic functions like changing packages and is clearly outdated. Customers are forced to call because your digital services fail.

After waiting on hold for over 15 minutes, I finally connected to an agent—only to experience even worse service. Despite clearly stating that I wanted the entertainment package cancelled after activating the unlimited package, the agent went ahead and deactivated it immediately while I was still speaking. This is not just poor service, it is careless and unprofessional.

To make things worse, I was then told that a billing complaint would be raised if the package gets activated again—meaning I could still be charged due to your own mistake. Why should a customer bear the risk for your staff’s incompetence?

This entire experience reflects a serious lack of training, accountability, and customer care. Long wait times, a non-functional app, and agents who do not listen—this is unacceptable for a service provider of this scale.

Extremely disappointed. This needs immediate attention and corrective action.

I am very disappointed with the customer service experience I recently had. During my call, the agent asked for information that I didn't have with me. I politely told her I would quickly check with my sister and asked her to wait a moment.

However, she said they were busy and told me to call back once I had the details. I explained that I had already waited about 15 minutes for my call to be answered and asked for a little patience. Unfortunately, the agent hung up instead of helping me further.

I believe customer service should involve understanding and reasonable support, especially after a customer has already waited a long time. It is hard to anticipate all the information needed without guidance during the call.

This experience was disappointing and didn't meet the level of professionalism I expected.

This is something I first noticed back in 2010. Fast forward to 2026 and they still seem to be doing the same thing?
The internet packages they offer you with limited GB seem to work fine (most of the time).
But their unlimited packages are mostly a nightmare to use, due to how slow the connection is.
The internet is slow no matter what time of day or night I try to use it (So I do not buy the 'busy period' excuse for slow speeds).
I have a fibre connection and do not gain any real benefit from it.
Those who are from abroad and come to stay in SL for extended periods, and need an internet connection, should be aware of this.

My internet connection has been down for last 2 weeks. I lodged 6 complaints and all 6 times they said that they would get back to me and they filed it as an 'emergency case'. I decided to stay in Sri Lanka for a couple of months but now I am deciding to go back to Europe cause I cannot do my work properly without a proper internet connection and unfortunately SLT is the only broadband provider in this area.

රවුටරේ සිග්නල් මදි නිසා මේ වෙද්දි 200වාරයක් වත් complain කලා තොපි එකෙක්වත් ක්‍රියාත්මක උනාද අවුරුදු 2ක් කියනවා මේ ප්‍රශ්නේ...පැකෙජ් වැඩිකරන්න කීව ඒක්කත් කලා ...ඒත් ඒ ප්‍රශ්නේ එමමයි...කැමරාවක් connect වෙන්න විනාඩි ගානක් බලන් ඉන්න ඕනේ ..පකේ connection තොපේ..අවුරුදු.2ක් මේ ප්‍රශ්නෙට තොපේ පාරිබෝගිකයෝ අපි සල්ලිවිතරයි තොපිට ඕනේ ....

Most terrible service of all of this companies history. I have a ADSL mega-line. the connection is really really really poor. disconnecting from time to time. and around 80% of the time connections speed feels like dragging heavy boulder on the beach.

I had a terrible experience with SLT. The connection often didn’t work properly, and their customer service never responded to my complaints. After three years, they suddenly started calling my home demanding outstanding payments, which I don't know and even though I’ve been living abroad. I’ve tried to contact them by email multiple times with no reply. Now they keep calling and inconveniencing my family at home. Extremely poor service — I strongly advise others not to use any connection from them.

Terrible customer service. They keep transferring the call to different departments for hours and then proceed to end the call without resolving your problem. I haven't had internet for 3 days and they have done nothing about it.

SLT Fibre sucks. Data vanishes all of sudden. Third day of the month, 65GB gone. I just added 5GB and vanished. Just kids are there at home and watched YouTube, that is also with added social media plan. I have no idea why SLT doing like this. For the last 4 months I have paid total 50000 bill. Pathetic. I’m going to disconnect damn connection. Never ever recommend to anyone. Just tried to call from mobile to clarify this, and it prompts to call from the landline. So I have to go home to call them. Never ever SLT.

If you’re considering SLT Mobitel hosting, my honest advice is don’t. This has been one of the most unprofessional and unreliable hosting services I’ve ever dealt with. Accounts get suspended randomly without warning, often for absurd reasons like “resource overuse” or “disk overuse,” even when you’re well below the limits. To make matters worse, WHMCS shows one set of stats while Plesk shows something completely different.

Customer support is practically non-existent. I opened an urgent ticket on a weekday morning it’s been over 24 hours and still no response. When they do reply, very slow, unhelpful, or outright dismissive. This is not a service you can rely on for any serious business hosting. The servers themselves are outdated, sluggish, and far behind modern standards.

If you value your website, your email, or your business, do yourself a favor and stay far away from SLT Mobitel hosting. It’s nothing but wasted time and endless frustration.

සෑහෙන්න බොරුකාරයින්ගෙන් පිරුණ තැනක්. ලයින් එක ඇක්ට්ව් කරගන්න 4 පාරක් කතා කලා 4 පාරම විනාඩි 20කින් දෙනවා කිව්වා. ඒත් උදේ පාන්දර ඉදන් හවස 3 වෙනකනුත් තාම ලයින් එක නෑ. ඔන්ලයින් වැඩ කරන අය ෆයිබර් ලයින් වලට ලොකු මුදලක් ගෙවාගෙන සර්විස් එකක් ගන්නේ කනෙක්ශන් එක දිගටම ඕනෙනිසා. විනාඩි 20 ඒක 60ක් 70ක් යනවා කිව්වනම් අපි වෙන විකල්පයකට යනවා. බොරු බයිලා කියන්නේ නැතුව