Sri Lanka Telecom Reviews 

Sri Lanka Telecom has proven to be one of the most unreliable service providers I’ve ever dealt with. The 4G signal is extremely weak or non-existent in my area, and despite submitting multiple complaints, the issue remains unresolved. Each time, they simply close the complaint without even checking with me — zero accountability.

What’s even more frustrating is their outdated customer service model. Instead of offering a solution over the phone or online, they insist that I visit their office — as if the problem is mine to solve. On top of that, they told me to go to the original store where I purchased the device. How is that acceptable in 2025?

There’s no proper communication method, no real support, and no intention to fix their own issues. It feels like they’re doing everything they can to avoid taking responsibility. For anyone considering SLT for internet or telecom needs — I strongly advise looking elsewhere.

Your service is absolutely pathetic. We pay for this service—it’s not some free favor you're doing. So where exactly is that money going? You keep selling routers and packages, but don’t invest in proper infrastructure. Build towers, fix your network—do something useful for once.

This isn’t the first time, but today was the worst. Your connection keeps dropping at critical times. It’s unreliable, frustrating, and completely unprofessional. People in Sri Lanka are trying to move forward, and your poor service is holding them back. You’re making life harder for everyone.

Fix your service before selling anything else. Right now, it’s a joke.

You are better off creating your own WiFi than paying for this crap

I’ve had the most frustrating experience with the Siyol Pocket Router. Within just six months of purchasing it, the device stopped working multiple times. Despite it being under warranty, all they do is "repair and return"—no replacement, no real solution. As a working professional, I simply don’t have the time to repeatedly visit their regional office just to get the same issue fixed again and again.

The router barely functions as expected. The connection is unstable, the speed is poor, and it randomly disconnects. It has caused unnecessary stress and inconvenience, especially when I rely on a stable internet connection for work.

To make matters worse, the staff at the service center and customer care are not helpful at all. They don’t seem equipped to handle customer issues professionally. The whole process is a waste of time, energy, and money.

I strongly advise others – please do not buy this product. The Siyol Pocket Router has been nothing but a source of post-purchase regret. If you value your time, money, and peace of mind, stay away from it!

DO NOT BUY A SIM CARD FROM THIS THIEVING COMPANY! When travelling around Sri Lanka and you get off the plane DO NOT PURCHASE A SIM CARD/PLAN from SLT Mobile. Pieces of 💩.
I will write a review on every forum I can in every language- that’s how much I detest this company.

I have been using the SLT-Mobitel WiFi router for almost a year now, and it worked fine until about a month ago. Since then, I’ve been facing continuous issues with the connection.

I’ve contacted SLT-Mobitel multiple times through phone calls and emails, but still, no proper solution has been given. Every time I reach out, they just say they will fix it or get back to me, but nothing actually happens.

What’s more disappointing is that even though the issue hasn’t been resolved, they keep reminding me to pay the monthly bill on time. It feels very unfair to be charged for a service that isn’t working properly.

I really hope they take customer complaints more seriously and deliver on the promises they make.

The worst company i have seen in Sri Lanka. They give a fibre line when they giving this do not mention any terms like i can’t withdraw line for 2 years like things. When i want to withdraw the line i went to kurungl branch and settled the bill and the agent in the seat said ok sir we will terminate the line and i give them back the fibre router also they don’t mention about a letter i want give to them for requesting the withdrawal of line but after 2 years one lady call me and said i have to pay nearly 17 000 LKR this company billed for 2 years and i even don’t know about this and the lady talk to me talking like we are dogs that how their customer service is. Don’t get any connection of this company

Very poor service its been 3 weeks since I paid and confirmed for a peo TV connection they have been saying they will be fixing it within 4-5 days but they have been dragging this up the whole time very disappointed in there customer service as they got the full payment but have not been caring about the process since then, not even suitable to be reviewed from 1 star no words to express my fustrations

I recently Inquired an came to knowledge that I have been charged a monthly premium of LKR 60 for a service under the name of Tele Life Basic 1.Upon a telephone inquiry with customer care agent Reshani on 08/03/2025 around 11.30am I was made aware that this is an Insurance scheme for which i have been paying since 25/11/2018 which is quite unsettling on my end as I have neither in my good conscience has agreed to any Insurance scheme with the SLT nor have had any documental evidence /contract to prove this bogus monthly premium which I have been paying for so long.
Moreover her skills and attitude toward the customer was lacking and unprofessional couldn’t give solutions and kicked out of the call.

And had a conversation today, March 18, 2025, with Chamika from the Billing department, she stated that she would get back via email with the required attachments. However, the owner has still not received anything, despite her assurance that she would respond. Making a black mark because of Poor service provided by unprofessional staff

I have been an SLT (Sri Lanka Telecom) customer for a while, but recently, I discovered that they silently add hidden charges to bills without any proper explanation. Many users, including myself, have been overcharged for services we never requested or were not properly informed about.

Their customer support is unhelpful, often giving vague answers or denying any wrongdoing. Even after requesting a breakdown of charges, the bills remain unclear. It seems like SLT is intentionally exploiting customers who do not thoroughly check their invoices.

After researching further, I found that many other customers have faced similar scams, with unexpected deductions and unfair fees. There are even online reports exposing SLT’s unethical practices. This is unacceptable for a national telecom provider!

🔴 BEWARE if you are an SLT user – always double-check your bill and question any suspicious charges. If you have experienced the same, speak up and report it!

I hope SLT stops these unethical practices and starts treating customers fairly. Until then, I would not recommend their services.

Rating: ⭐ 1/5

#SLTScam #SriLankaTelecom #UnfairBilling #SLTOvercharging #TelecomFraud

Not worth even a single star. The signal connection is terrible, and the customer service is poor. They know they have a poor connection and that customers are facing issues, but they act like there's no problem. We're paying, but the data gets used up quickly without proper coverage. SLT is turning out to be just as bad as Lanka Bell.The coordinators and staff at Aluthmawatha are very lazy. They don’t provide any solutions and just tell us to go to the head office because they themselves don’t know what to do. I have complained numerous times about this poor, cheap, and terrible service. Customer care and the call center just say they’ve launched a complaint, but the technical team never calls or asks about the issue—they simply close the complaint. The portal is also terrible. I’ve submitted 5 or 6 complaints, but there’s still no response, and now I can’t even lodge a complaint anymore.

Worst telecommunication service provider in Sri Lanka. They won't even let customers leave after discontinuing service. Sending court orders about thousands of unpaid bill even though the package you used is few hundreds.

Don’t continue with them, Worst customer service ever I had. They even not consider your value , needs and situations. Be with them lost your all important services which related them.Dont think to go abroad with their services,Definitely you lost your number without any notice & re issue with it ASAP. Change your service before you leave the country.Otherwise you have to visit srilanka to resolve the issues.Dont put mobitel service number to any of bank accounts you lost all of your access ASAP you leave the country.no response or responsibility taken from them.

I'm from Gampola and I made a complaint TWO months ago of my land line not working, I was promised that it will be attended within 48 hours and it seems that their CLOCK has stopped, my faulty connection remains.
What a service

Sri Lanka Telecom’s service leaves a lot to be desired. Their customer support is frustratingly unresponsive, and sometimes getting a fault fixed feels like an endless wait.
The internet/Peo TV/Fibre connectivity is inconsistent, with frequent disruptions that make it hard to rely on.
What’s most disappointing is that their charges are quite high, but the service doesn’t match up to what we’re paying for. It feels like they prioritize profit over customer satisfaction.

Poor app with poor customer service as well. Customer service officers are not trained well to handle customer complaints. I made several complaints via the app and 1212 since 4 days now, no actions were taken to sort out the matter and all they do request customer to call different officers without they attend to the customer matter internally. Instead they scold the customer and specially the technical team in Negombo branch is terrible and not professional at all. Very much disappointed.

Poor internet & customer service. Switched to SLT home broadband after facing poor internet connection in Dialog. I have been using the service over 4 years now, facing a crazy internet drop for the last 4 months. Well, I had this issue since day 1. But it's worse now. Sought technical assistance several times, but no results, unable to use the internet 2 months, due to frequent drop in internet, requested an adjustment over a month, still pending.
WORST EXPERIENCE. Not recommended at all.

After rain internet doesn't work.

Fast internet, The only fiber optics provider in the island