Not off to a good start! I ordered my necklace from the company website through SHOP on march 29th 2026 confirmed ordered it is now the April 11 2026 order say 5-8 business days for shipping. No tr... Toon meer
Bedrijf heeft geantwoord
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I purchased invisaware necklace recieved 6/6/25 I have never been able to make work notified support 2 representatives called neither could help me. I want to send back but can not find were to send... Toon meer
Bedrijf heeft geantwoord
Unable to pair the charm to any device. Customer service sent a replacement and exact same problem. You're supposed to trust this thing to possibly save your life and the charms won't even pair let al... Toon meer
Bedrijf heeft geantwoord
$284 charm Never work properly. ADT unable track me once I was more than 15' away from my apt! Very reason purchased!!! Have been without protection from March 2023 to now- Jan 2024! Chain too short... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
They look like everyday accessories but they are actually safety devices. There is a button hidden on the backside. Simply double-click the button to immediately text up-to five people a link to your GPS location and to let them know you need help. You can also enable the free 9-1-1 feature (US only) to connect with 9-1-1 dispatchers.
Contactgegevens
Verenigde Staten
- invisawear.com
2,7
Slecht
167 reviews
Heeft 100% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 week
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Thank you for your response & assistance!
I will rebound with a 4 star for the customer service finally releasing me from the grip. This company is trying hard, and I apologize for my initial rev, however, that was the only recourse for closure. Best of lack as you pave forward!
27 april 2025
Review zonder uitnodiging
Antwoord van invisaWear
Thank you for taking the time and letting us know we were able to successfully resolve your issue. Please don't hesitate to reach out to us at help@invisawear.com if you need anything else!
This is a scam
This is a scam. The phone response is non-existent. You will be pressing the button but no one will call or check in.
25 april 2025
Review zonder uitnodiging
Antwoord van invisaWear
Hello Ayesha,
Thanks for reaching out to us. I am sorry to hear about the troubles you are having. Since you are a SmartWear customer, you will need to contact Telus Support in order to get the best assistance. I have provided TELUS SmartWear Security customer service information below. Please reach out to Telus directly so they can better assist you.
Customer Support Email: smartwear@telus.com from Monday to Friday.
Telus customer support link - https://www.telus.com/en/support
Thank you.
This place is literally severance!
This place is literally severance!
I have attempted to cancel my subscription 4 times & yet, I still receive my “thank you for your re-subscription payment!
They are NEVER GOING TO STOP CHARGING YOUR ACCOUNT! It’s a SCAM!!!!
AND PAY NO MIND TO THE AI RESPONSE from the company!
nobody cares and they steal your money!!!
SCAMMMMM!
5 april 2025
Review zonder uitnodiging
Antwoord van invisaWear
We just tried giving you a call but unfortunately it went to voicemail. We are so sorry to hear about the troubles you are having with canceling your subscription. I just checked our email records, and it seems we replied to your email offering an additional discount to continue using the services, but we never heard back from you.
We have now canceled your subscription and processed a refund for the previous orders, going back to the date of your initial inquiry.
Please allow 3-5 business days for the refunds to be completed. Thanks again for contacting us about this issue so we could resolve it for you. Don't hesitate to reach out to us if you need anything else.
They charged me twice by saying I…
They charged me twice by saying I clicked a box asking for an extra order (I was sure I didn’t) when trying to communicate to get a refund they tried to short hand me and it was hard to even talk to someone. I even had to reach out to them to get a confirmation they even received the return over 2 weeks after I sent it. I worked with Veronica the entire time and it was a horrible experience. I couldn’t imagine trying to get a hold of someone if there was an actual issue with the device.
14 februari 2025
Review zonder uitnodiging
Antwoord van invisaWear
We are sorry to hear you were disappointed with your recent interaction with us, but please know that we are working hard to make things right.
We have looked into your order, and it appears that a second item was selected at checkout. We are working to resolve this issue for you right away.
Since the charge was disputed with your bank, please be aware that it typically takes longer to receive the refund, as we need to wait for the bank to review the file. We will continue to work with you until this is fully resolved.
We take great pride in providing top-notch customer support. Our customer support team is available Monday through Friday from 9 a.m. to 5 p.m Est.
In case an emergency arises, please remember that ADT is the company that handles emergencies. You have 24/7 access to an ADT agent, and you can request help by double-pressing the charm.
Time for a Wearable Safety Device
I knew that it was time to invest in a safety device as I live alone. But, I wanted a nice looking "piece of jewelry" device and needed it to work away from home when I am out and about. The Invisawear has been the answer. I pay to have it connected to ADT, which feels much safer. I now have one in silver and one in gold. When I don't want to wear it as a necklace, I will either wear it as a bracelet or attach it to my purse. I know it works because twice I have accidentally touched it, and both times, ADT immediately contacted me. The battery of both necklaces have lasted well over a year, so far. Customer Service has been helpful (even though there is no phone number to call) and the price point is excellent for a safety device.
31 december 2024
Review zonder uitnodiging
Antwoord van invisaWear
Thank you for letting us know Invisawear provides you with great piece of mind and 24/7 safety! Our customer support can be reached at help@invisawear.com. We make sure we take the necessary time with each one of our customers. We will make sure all questions are answered and devices are working properly. We have expert knowledge of our products and do not want our customer calls going to a third party call center where they might not understand the needs of our clients or know how to troubleshoot. We hope you are never in an emergency situation.
I can’t even log in
I can’t even log in i tried to make an account and it asked me to put In a valid phone number when I put it in correct
23 februari 2025
Review zonder uitnodiging
Antwoord van invisaWear
Hi Sebastian,
We are so sorry to hear about the troubles you are experiencing. Can you please reach out to our customer support at help@invisawear.com. We are happy to schedule a call with you. Thank you.
It’s like having a guardian angel
I really love this. InvisaWear pendant is kind of like having a guardian angel over you. If I ever feel unsafe, it’s just two clicks away and multiple people will know where I’m at.
29 november 2024
Antwoord van invisaWear
We are so happy to hear you love your Invisawear. We hope you are never in an emergency situation!
Feeling safe
Had bracelet returned for necklace, was going off without me realizing. Sent back for necklace which is great.
22 november 2024
Antwoord van invisaWear
Thanks for letting us know your exchange process went smoothly and you are happy with your necklace. We hope you are never in an emergency situation!
Buy just the pendant
3 years ago we bought a necklace.
I loved that we can buy just the pendant!
20 november 2024
Antwoord van invisaWear
Thank you for being a loyal customer! Our product is designed to have a long lasting battery life so you never have to worry about charging it. We guarantee one year but we find it is typically 2-3 years for most people depending on the usage. The app will automatically detect once your battery is running low, and it will then send you a notification and give you the option to purchase a discounted replacement charm starting at $99 (less than $10/month).
I dislike that after 1 year I need to…
I dislike that after 1 year I need to purchase a new necklace I understand that the battery needs to be replaced, however having to purchase a new necklace charm at the same cost or more than the original is not acceptable.
26 november 2024
Review zonder uitnodiging
Antwoord van invisaWear
Thank you for reaching out to us. Our product is designed to have a long lasting battery life so you never have to worry about charging it. We guarantee one year but we find it is typically 2-3 years for most people depending on the usage. The app will automatically detect once your battery is running low, and it will then send you a notification and give you the option to purchase a discounted replacement charm starting at $99 (less than $10/month).
If you need anything else, please reach out to us at help@invisawear.com. We are happy to help!
Thank you for choosing Invisawear.
When you no longer need their service…
When you no longer need their service it's
impossible to get verification that they are no longer charging you a monthly fee.
Also, they have NO public telephone listed anywhere online. Save your money and go elsewhere. Crappy company!
22 november 2024
Review zonder uitnodiging
Antwoord van invisaWear
Hello,
Thanks for reaching out to us. Would you please send us an email at help@invisawear.com so we can make sure your questions and concerns are handled immediately.
We have limited staffing and want to make sure we take the necessary time with each one of our customers. We will make sure all questions are answered and devices are working properly. We have expertise knowledge of our products and do not want our customer calls going to a third party call center where they might not understand the need of our clients or know how to troubleshoot. Look forward to receiving your email. Thank you.
I am a returning customer to…
I am a returning customer to Invisawear. I’ve just purchased my second device after somehow misplacing my first one. I have always believed in doing what I can to stay safe. I am a small middle age woman and although I live in a safe community, bad things happen everywhere!!! I feel like this device offers a bit of security for me and helps my family know that if anything were to happen that they’d know where I am and that ADT would contact the police. I would highly recommend Invisawear!!
3 september 2024
Antwoord van invisaWear
Invisawear is a great way to stay protected with access to 24/7 emergency support if needed. We are so glad you love it. We hope you are never in an emergency situation!
I do not like the fact that the battery…
I do not like the fact that the battery is not rechargeable, which means that a new has to be brought every year. I wish I would have known that in the beginning. When I received my replacement it was not connecting. It took me three time sending emails for someone to finally call me to try an resolve the issue. In the end another one had to me mailed to me as the one I brought must have been defective. Other than that I do like the sense of security I feel when wearing it. The second replacement I got connected fine.
19 augustus 2024
Antwoord van invisaWear
Thank you so much for the feedback. When we were designing the product, most people said that the most important thing to them was the size. Unfortunately if we had made the battery replaceable, then the charm would have been double the size (close to the size of a half dollar). The feedback we got is that people wouldn't wear it if it was that big and bulky so we had to design it to be a very compact design that is sweat and weather resistant. This unfortunately prevents us from allowing people to safely replace the battery without damaging the product. Many people do love that they don't have to worry about replacing the battery and that they can get a brand new design after the 1-2 years. We are also looking into designing larger ones in the future that have a replaceable battery so that we can cater to everyone.
Thanks so much for contacting us about the issue you were having so we could help fix, we're always happy to help!
Antwoord van invisaWear
We are so sorry to hear this! Our customer support team has reached out to you via email so we can get this resolved for you right away. Thank you.
Jewelry only works when phone near!
The jewelry only works if your phone is near. What? That doesn't help. Any bad person gets rid of your phone first. Now your jewelry doesn't work.
26 juli 2024
Antwoord van invisaWear
Thanks for reaching out to us. Invisawear jewelry allows for you to request help in an emergency situation with just 2 clicks of your charm and is very discreet. The invisaWear charm uses a Bluetooth connection with a paired smartphone that can be up-to 30 feet away. Depending on the phone, the range can be much farther. It uses your phone's location so unfortunately it would not track the location of the charm, however it would still send out an alert as long as it is double pressed while still within range of the phone. At the very least this would give someone a starting point to start a search if necessary instead of waiting several hours for something to be reported.
Hope this info helps and please let us know if you have any more questions!
Antwoord van invisaWear
Thanks for your message. We are happy to hear Invisawear provides you with peace of mind and keeps you safe 24/7!
Great company
Everyone there has been absolutely fabulous and have answered all of my questions. Keep up the good work!
12 juli 2024
Antwoord van invisaWear
We really do appreciate your feedback. We take great pride in providing top notch customer service and hope you are never in an emergency situation!
I received my first InvisaWear necklace in 2020 …
I received my first InvisaWear necklace from my daughter as a Christmas present. That was four years ago. Overtime I have returned them or replace them for not working properly. First one went off in the middle of the night police were at my door. Informing me that my sister had got a message that I was in trouble. That one was returned. They replaced it. However, within a year it stopped working sent it to be looked at was told it had water damage. Even though I did not get it wet. Purchased another one again, returned it because it stopped working. Also was told it had water damage. Starting to believe they come with water damage. Lol . And I’ve been paying the service fee of $11.99 a month for the last four years. Needless to say I am now done with this. I did like the idea that I felt safe. I tested it each month to make sure it worked and it stopped working, that’s when I sent it in for repairs.
23 april 2024
Review zonder uitnodiging
Antwoord van invisaWear
Hi Ann,
Thank you for bringing your concerns to our attention. We appreciate your feedback and are truly sorry to hear about the issues you’ve experienced with your invisaWear device.
After carefully examining the returned item, we found evidence of water damage. Unfortunately, as stated in our warranty policy, water damage voids the warranty coverage.
We understand that you mentioned never getting the product wet. There could be various reasons for how water damage might have occurred unintentionally. It’s possible that exposure to moisture, or accidental splashes could have affected the device.
Our primary goal is to ensure our customers are satisfied with their purchase. While the warranty cannot be honored due to the water damage, we would like to offer you a discounted replacement as a gesture of goodwill.
Please contact our customer support team at help@invisawear.com to discuss the available options.
We value your business and hope to resolve this matter to your satisfaction.
Best regards,
invisaWear Team
They're replacing my alert necklace…
They're replacing my alert necklace because the old one did not work like it should.
10 juli 2024
Antwoord van invisaWear
Thanks so much again for contacting us about this issue so we could help fix it for you, we're always happy to help!
I think the back of the necklace looks…
I think the back of the necklace looks a bit fake and I thought it would also be silver at the back. I also don't like how I have to pay a monthly subscription for the app after already paying 144€ for the necklace. I think the necklace should be able to contact irish police also as you can ship to ireland and why should the necklace inly be suitable for America consumers ?.
17 juni 2024
Antwoord van invisaWear
Hello,
Thank you for sharing your feedback with us. We promise to keep it in mind as we continue to innovate! Unfortunately, the back side needs to remain plastic so that the Bluetooth signal can alert the phone during an emergency. Metal interferes with Bluetooth, so if a jeweler were to plate it or if we had a metal back, the signal wouldn't be able to reach the phone.
A subscription is required to use the product. The subscription covers the cost we have to incur to have a live agent available 24/7 to alert your emergency contacts if an emergency does arise.
The InvisaWear device does work internationally. If you are outside of the United States or Canada, the InvisaWear would be able to send text message alerts to your emergency contacts informing them that you are in an emergency situation.
We are planning to expand the emergency service feature in other countries as well. However, we currently do not have a release date on when this feature will be available!
I hope you find this helpful! Should you need anything else, please feel free to let us know!
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