Not off to a good start! I ordered my necklace from the company website through SHOP on march 29th 2026 confirmed ordered it is now the April 11 2026 order say 5-8 business days for shipping. No tr... Toon meer
Bedrijf heeft geantwoord
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I purchased invisaware necklace recieved 6/6/25 I have never been able to make work notified support 2 representatives called neither could help me. I want to send back but can not find were to send... Toon meer
Bedrijf heeft geantwoord
Unable to pair the charm to any device. Customer service sent a replacement and exact same problem. You're supposed to trust this thing to possibly save your life and the charms won't even pair let al... Toon meer
Bedrijf heeft geantwoord
$284 charm Never work properly. ADT unable track me once I was more than 15' away from my apt! Very reason purchased!!! Have been without protection from March 2023 to now- Jan 2024! Chain too short... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
They look like everyday accessories but they are actually safety devices. There is a button hidden on the backside. Simply double-click the button to immediately text up-to five people a link to your GPS location and to let them know you need help. You can also enable the free 9-1-1 feature (US only) to connect with 9-1-1 dispatchers.
Contactgegevens
Verenigde Staten
- invisawear.com
2,7
Slecht
167 reviews
Heeft 100% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 week
Zo gebruikt dit bedrijf Trustpilot
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Great concept, Horrible Design, More than 6 purchased over 2 years!
I have purchased more than 6 of these charms over a 2 year period. I've also purchased several for friends and family. Unfortunately most have had either mechanical or electronic failure. I could live with this because the customer service had been so great with Christine. However my most recent replacement, which took weeks to arrive, started to separate from the metal case (held in only by two sided tape), and the company has passed me off to another rep "Ray" who is more interested in blaming me for the failure than in providing a remedy. This new charm was only worn 12 times when it separated. Every time one of these fails... and they all do, the company is increasingly unwilling to take responsibility. I have not abused these in any way. There are MAJOR design failures and the materials are cheap. This company is going to put itself out of business. The concept is EXCELLENT, but the design in junk. Save your money.
14 juni 2024
Review zonder uitnodiging
Antwoord van invisaWear
Hi Julie
Thank you for being a loyal customer! We are sorry to hear about the troubles you have experienced in the past. This is quite unusual. It does look like our customer support team was able to get these issues resolved for you. Please do not hesitate to reach out to us at help@invisawear.com if you need anything else. We are happy to help!
The Lady Christine went beyond to help…
The Lady Christine went beyond to help me. She called to make sure I was doing the setup right. Extremely helpful.
24 mei 2024
Antwoord van invisaWear
We are so happy to hear this. Customer support and safety are our top priorities! Thank you for letting us know. We will share this with our internal team.
One Of My New Favorite Companies
Excellent customer service, they helped me set up my necklace, and they were extremely patient with me while I got things figured out. I thankfully haven't had to use my necklace yet, but every time I test it out it works perfectly.
10 april 2024
Review zonder uitnodiging
Antwoord van invisaWear
Thank you so much for taking the time to leave this wonderful review. We love hearing about your excellent interaction with our customer service team. They takes great pride in educating each and everyone of our customers on how Invisawear works. We hope you are never in an emergency situation!
Invisiwear necklace
I highly recommend invisiwear. I had a problem with my necklace charm, I called invisiwear and they immediately replaced my necklace
17 april 2024
Antwoord van invisaWear
Hi Elizabeth,
We are so glad to be able to assist you in a timely manner. Please do not hesitate to reach out to us if you need anything else. We are always happy to help!
Call are always answered promptly
Call are always answered promptly. The agent is friendly, knowledgeable and solves the problem efficiently
8 april 2024
Antwoord van invisaWear
Customer safety & satisfaction is our top priority. We are happy to hear this. Thanks for letting us know. We appreciate you being a loyal customer!
Customer joy
Christine is very informative. She is knowledgeable about the product. She helped resolve the issues expeditiously. The communication was excellent!
24 januari 2024
Antwoord van invisaWear
Thank you for taking the time to leave us this kind note! We will be sure to pass this along to our team. We hope that you are never in an emergency situation.
Helping keep everyone safe with…
Helping keep everyone safe with knowledgeable and safety information
29 februari 2024
Antwoord van invisaWear
We are so glad you love your Invisawear and it gives you great peace of mind. We hope you are never in an emergency situation!
Christine is wonderful she understands…
Christine is wonderful she understands everything and resolve everything I have two devices and will probably get the engraved one!
28 februari 2024
Antwoord van invisaWear
Thank you for your kind note. We appreciate you letting us know. We will share this message with our internal team. Customer satisfaction is our top priority. We hope you are never in an emergency situation!
I love this product
I love being able to go to places and know that i'll be ok if anything were to happen, with this device I can have a peace of mind.Thank you InvisaWear
24 mei 2023
Review zonder uitnodiging
Antwoord van invisaWear
We are happy to hear you love your Invisawear! We hope you are never in an emergency situation.
I LOST MY NECKLACE
I LOST MY NECKLACE. I called and you took my fears away .Your company has a heart. You are there to help me with all my needs and questions,
I am married in a large home. My husband
cannot hear. You are all I have to pick me up,
give me a hug,to HELP ME ALWAYS.
YOU ARE A GODWINK
31 januari 2024
Antwoord van invisaWear
Hi Lin,
We are always happy to help. We hope you are never in an emergency situation!
Antwoord van invisaWear
Thanks for letting us know. We appreciate you being a loyal customer and hope that you never need to use it but if you do, rest assured 24/7 help is available to you with just 2 clicks of your charm!
Antwoord van invisaWear
Hi Stephen,
We do show we were able to assist you with your cancellation. It looks like you did not reply back to our initial email reply and then sent us a second email on a Sunday when we are closed. Monday was a holiday and we took care of your request on the next business day. Please do not hesitate to reach out to us at support@invisawear.com if you need anything else. We are happy to help! Thank you.
My experience so far has been good
My experience so far has been good. I haven't had any issues with my invisaWear. I also appreciate that how they have you test it every so often to make sure it's still working.
19 oktober 2023
Antwoord van invisaWear
We're so glad you love it! We hope you are never in an emergency situation. Please do not hesitate to reach out to us at support@invisawear.com if you need anything.
Not Happy!
Not Happy!! Your company is impossible to get in touch with to make a change. I do not want to create any more accounts. I just want to talk to someone in your company.
1 januari 2024
Antwoord van invisaWear
Hi Callie,
We are sorry to hear you are having trouble. It looks like we have replied back to your email inquiry a couple of times but did not hear back from you. The email may have fallen into your junk/spam folder by accident. Our customer support just sent you another email and left a voicemail asking you to reply back to the email so we can schedule a call with you or give us a call so we can better assist you. We look forward to hearing back from you. Thank you.
Trying to get customer service phone…
Trying to get customer service phone number. Pendent on low battery after 10 months.
29 januari 2024
Antwoord van invisaWear
Thank you for sending us a message. We have sent a couple of email replies back to you but have not heard back yet. Please go ahead and reply back to our email from support@invisawear.com so we can better assist you. Look forward to hearing back from you.
It’s never online.
29 januari 2024
Antwoord van invisaWear
We are sorry to hear about the troubles you are experiencing. Our customer support has just sent you an email to see if we can troubleshoot with you and help out. Please keep an eye out for our email from support@invisawear.com. Thank you.
I feel confident going out places where…
I feel confident going out places where I have a data connection and where my phone is within Bluetooth range. I like the friendly service representatives that are available to help should I need them. This device and service has helped me gain independence as a woman. The test feature helps me feel confident that the service is responsive.
5 mei 2023
Antwoord van invisaWear
We are so happy Invisawear provides you peace of mind and keeps you safe. InvisaWear uses your phone's cellular data or WiFi to send the alert. This can be helpful for situations where cell service is not available to make a phone call.
Purchased this for my daughter after…
Purchased this for my daughter after she was robbed at gunpoint. Makes me sleep easier and she feels safer wearing it everyday.
22 december 2023
Antwoord van invisaWear
Wow, hopefully she will never need to go through anything like that again! Rest assured, she now has 24/7 help available to her with just 2 clicks of her charm.
Antwoord van invisaWear
Wonderful news! Thank you for letting us know. We hope you are never in an emergency situation!
Broke on a first fall.
My daughter fell, caught the chain on something and landed on the pendant- it broke. Bothe the chain and the pendant. I don’t know how reliable it would be in an attack if it broke that easily. Not to mention it was $150.
10 januari 2024
Antwoord van invisaWear
We are very sorry to hear your daughter had a bad fall. Our customer support team has reached out to you in an email to get this issue resolved right away. Please do not hesitate to reach out to us at support@invisawear.com if you need anything else. Thank you.
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