Not off to a good start! I ordered my necklace from the company website through SHOP on march 29th 2026 confirmed ordered it is now the April 11 2026 order say 5-8 business days for shipping. No tr... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
I purchased invisaware necklace recieved 6/6/25 I have never been able to make work notified support 2 representatives called neither could help me. I want to send back but can not find were to send... Toon meer
Bedrijf heeft geantwoord
Unable to pair the charm to any device. Customer service sent a replacement and exact same problem. You're supposed to trust this thing to possibly save your life and the charms won't even pair let al... Toon meer
Bedrijf heeft geantwoord
$284 charm Never work properly. ADT unable track me once I was more than 15' away from my apt! Very reason purchased!!! Have been without protection from March 2023 to now- Jan 2024! Chain too short... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
They look like everyday accessories but they are actually safety devices. There is a button hidden on the backside. Simply double-click the button to immediately text up-to five people a link to your GPS location and to let them know you need help. You can also enable the free 9-1-1 feature (US only) to connect with 9-1-1 dispatchers.
Contactgegevens
Verenigde Staten
- invisawear.com
2,7
Slecht
167 reviews
Heeft 100% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 week
Zo gebruikt dit bedrijf Trustpilot
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They did amazing job they so helpful …
They did amazing job they so helpful great experience
11 januari 2024
Antwoord van invisaWear
What a great way to start off the day by reading your kind note! We appreciate you letting us know. Customer satisfaction is our top priority. We will share this comment with our team. Thank you!
I love my invisawear they are awesome…
I love my invisawear they are awesome if anything happen to me they help me out and there charm is beautiful
3 juli 2023
Antwoord van invisaWear
Thanks for your kind message! We hope you never have to use your Invisawear but rest assured, help is available to you if needed with just 2 clicks of your charm.
This makes me feel safer going out and…
This makes me feel safer going out and on dates. As a social media influencer I needed to feel safe and this does just that. Not gonna lie I’ve used it 3 times for emergency situations since I got it. It’s a lifesaver.!!
1 januari 2024
Antwoord van invisaWear
We are happy to hear Invisawear is keeping you safe. Also, knowing a live agent is available to you with just 2 clicks of your charm gives you peace of mind. We do hope you are never in an emergency situation!
Antwoord van invisaWear
We are thrilled you love your Invisawear. We hope you are never in an emergency situation!
Very impressed with this company
Very impressed with this company. I had a Birdie before but decided to give this company a try, and not only do I love my bracelet but the customer service is unbelievable! They call back right away and have been very helpful with questions.
23 januari 2024
Antwoord van invisaWear
We are happy to have you as a customer! We appreciate the feedback and will be sure to share this with the team. Rest assured, 24/7 help is available to you with just 2 clicks of your charm. We hope you never need to use it!
Antwoord van invisaWear
Invisawear is nice and discreet and a great way to protect yourself. We are very happy to hear you love it! We do hope that you are never in an emergency situation.
The App is very easy to use
The App is very easy to use. I have the keychain which is great because I take my keys with me everywhere. I like that it reminds you to test your device periodically and no monthly fees if you don't want to do the ADT partnership.
24 januari 2024
My invisawear device works every time…
My invisawear device works every time that I test it.
24 januari 2024
Antwoord van invisaWear
Thank you for letting us know. Having an Invisawear gives you peace of mind and keeps you safe. We hope you never need to use it!
Was having trouble connceting my charm…
Was having trouble connceting my charm to my app for my monthy test and they sent me instructions and called to make sure I was able to figure it out and answer any questions I had. Great service!
24 januari 2024
Antwoord van invisaWear
We are glad we could help. Please do not hesitate to reach out to us if you need anything else. Our customer support team can be reached at support@invisawear.com. Thank you!
I enjoy being independent
I enjoy being independent not having to wait for someone to take me to do daily chores
23 januari 2024
Antwoord van invisaWear
Thanks for reaching out to us. Yes, we couldn't agree more. Traveling around with an Invisawear device gives you another layer of protection and you know 24/7 help is available to you with just a double click of the charm. Please do not hesitate to reach out to us at support@invisawear.com if you need anything else. We are happy to help!
I feel secure with my Invisawear…
I feel secure with my Invisawear bracelet. It quit working. Didn’t realize that with a new phone I had to do blue tooth again.
Christine called and talked me through connecting. Now I feel confident again.
She was patient and efficient.
I thank you so much.
I gave my physical therapist info about Invisawear. I’m sure she will spread the word to her patients.
Thank you
24 januari 2024
Antwoord van invisaWear
Hi Bunny,
Thanks for letting us know Christine was able to help you connect your bracelet to your new phone in a timely and efficient manner. Taking the time needed with our customers is very important to us. We really do appreciate you spreading the word about Invisawear. Thank you for being a loyal customer!
Broke after a week
I received my necklace and I work it for about a week before the button part fell out of the cover. I didn't think they'd send me a new one if I asked so I didn't bother and have been trying to keep it glued in myself w clear nail polish and glue and have been unsuccessful. It was just disappointing that I spent over $100 on a safety necklace that broke/was practically nonfunctional after only a week of wear.
6 april 2023
Antwoord van invisaWear
Hi Allie,
We are very sorry to hear about the troubles you are experiencing. We just sent you an email to get your issue resolved right away. Our products do have a one year warranty and we want to make sure your device is working properly. Customer satisfaction and keeping our clients safe are our top priorities. Please reply back to the email sent to you from support@invisawear.com so we can help you get this resolved immediately. Thank you.
Good customer service...
Good customer service...
...and quick response time to my emails.
22 januari 2024
Antwoord van invisaWear
Thanks for being a loyal customer! We appreciate you letting us know you had a pleasant experience with our customer support. We always do our best to respond to people within 24 business hours. If you need anything at all, please reach out to us at support@invisawear.com.
As I have done before
As I have done before, I am completely satisfied with my device.
24 januari 2024
Antwoord van invisaWear
We are very happy to hear you are satisfied with your purchase. Thank you very much for being a loyal customer! We hope you are never in an emergency situation.
It doesn’t work
27 september 2023
Antwoord van invisaWear
Hi Rose,
We are sorry to hear about the troubles you are experiencing. My team has just sent you an email asking to reply back to us with the best time to reach you so we can schedule a call with you and figure out what type of issues you may be having. Also, our customer support team can be reached at support@invisawear.com. Thank you.
The actual device needs help
The actual device needs help. Both chains sent to me have broken, and the pendant is starting to tarnish. Just really disappointed that I spent so much money on the device.
23 januari 2024
Antwoord van invisaWear
We are very sorry to hear about the troubles you have experienced with your necklace. Our team has just sent you an email to get this this issue resolved right away. Our products do have a one year warranty and we want to make sure you can wear your necklace in the event an emergency does arise.
For maximum life of your invisaWear charms, please always remember:
1.) Do not put your charm in water or let water get on it. It is okay if it is worn during the rain or if it is exposed to sweat during exercise.
2.) If you wear lotions, hair sprays, and perfume, please put them on and allow them to dry before wearing your invisaWear jewelry.
3.) Keep your jewelry away from chemicals and be sure to keep it in a jewelry box when not wearing it.
4.) If you put on hand sanitizer, be sure to put it on without any invisaWear bracelet charms on.
5.)Please avoid storing the charm in a place where it could be pressed without your knowledge. For example in your pocket, wallet, bottom of a purse or jewelry box under other items.
We recommend using a microfiber towel or even soft tissues to clean before and after wearing. No jewelry cleaner is needed.
Always extremely helpful timely and…
Always extremely helpful timely and wonderful customer service and follow up. Thank you so much.
18 januari 2024
Antwoord van invisaWear
It is very nice of you to let us know our customer support team is doing an excellent job. We appreciate your feedback! Thank you.
Replacement Invisiwear
You replaced my malfunctiong Invisiwear in a timely manner. I’m quite happy.
25 september 2023
Antwoord van invisaWear
Hi Debbie,
We are so happy we were able to resolve the issue you were having in a timely manner. Please do not hesitate to reach out to us at support@invisawear.com if you need anything else! We hope you're never in a situation where you need to use your Invisawear!
Worth every penny!
I love the ease of setting up the app and I love the look of the jewelry. The peace of mind I feel when I am out and about alone or alone with my baby is invaluable.
2 januari 2024
Antwoord van invisaWear
We're so glad Invisawear gives you peace of mind and keeps you safe. We hope you are never in an emergency situation.
I been trying to reach their customer…
I been trying to reach their customer service to cancel my subscription foe the past three months and nothing is happening. what kind of customer service do they have...none
After the them “replying” and having a computer do their job I was left feeling the same way with the company. I no for a fact you will never be reached out by an actual person
19 januari 2024
Antwoord van invisaWear
We appreciate you reaching out to us. However, we had replied back to your original email the same day you sent the inquiry on 11/05/2023. It looks like our email reply to you may have accidentally gone into your junk/ spam folder. Can you please reply back to the original email sent or contact us at support@invisawear.com. Our customer support team looks forward to assisting you right away.
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