Not off to a good start! I ordered my necklace from the company website through SHOP on march 29th 2026 confirmed ordered it is now the April 11 2026 order say 5-8 business days for shipping. No tr... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
I purchased invisaware necklace recieved 6/6/25 I have never been able to make work notified support 2 representatives called neither could help me. I want to send back but can not find were to send... Toon meer
Bedrijf heeft geantwoord
Unable to pair the charm to any device. Customer service sent a replacement and exact same problem. You're supposed to trust this thing to possibly save your life and the charms won't even pair let al... Toon meer
Bedrijf heeft geantwoord
$284 charm Never work properly. ADT unable track me once I was more than 15' away from my apt! Very reason purchased!!! Have been without protection from March 2023 to now- Jan 2024! Chain too short... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
They look like everyday accessories but they are actually safety devices. There is a button hidden on the backside. Simply double-click the button to immediately text up-to five people a link to your GPS location and to let them know you need help. You can also enable the free 9-1-1 feature (US only) to connect with 9-1-1 dispatchers.
Contactgegevens
Verenigde Staten
- invisawear.com
2,7
Slecht
167 reviews
Heeft 100% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 week
Zo gebruikt dit bedrijf Trustpilot
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The customer service representative is ABSOLUTELY AMAZING!!!
The customer service representative is so kind, patient with me, Having recent brain trauma and not tech savvy. She is absolutely wonderful and ALWAYS fixes my problem. The same woman reaches out to me if I email with a question, within minutes!
These devices are a LITERAL LIFE SAVER!!! I don't leave home without it. The full ADT services are soo well worth having. These are truly amazing devices. I have been selling these to everyone I show my devices to. Even my doctor and his nurses were amazed, have children. They are amazed & have ALL bought at least 1-2 devices after I sent each person the link to your website. I feel these devices are under advertised. Meaning they are WAY better than the commercial implied. I WISH I HAD MORE DEVICES! I almost lost my life, if I had this device then, I could've called for help, discreetly. I do NOT leave home without it. I sleep with it next to my head. These devices are absolutely amazing. My only wish is to be able to afford more. INVISAWEAR IS THE BEST!!!!
19 januari 2024
Antwoord van invisaWear
We appreciate you spreading the word about Invisawear and being a very loyal customer. Your kind note means the world to us! Customer satisfaction is our number one priority along with keeping our customers safe each and every day.
Everyone I spoke to was very pleasant…
Everyone I spoke to was very pleasant and quick to help. The Invisaware necklace is attractive and easy to wear. I decided to no longer use it, however, since there is a monthly charge. I decided to go with a different one time purchase device. Although it isn’t nearly as appealing, or as easy to wear, I’m not paying a monthly fee.
30 juni 2023
Antwoord van invisaWear
Thank you for your message. A subscription is required to use the product. The subscription covers the cost we have to incur to have a live agent available 24/7 to alert your emergency contacts if an emergency does arise. The agent can also optionally notify police if you have that mode enabled in the app (US & Canada). Additionally, our subscription offers features like video streaming, voice activation, chat, and activity tracking. As a bonus, we also offer free self-defense classes once a quarter!
We believe that our subscription service provides the best possible protection for you and your loved ones.
If you ever change your mind in the future, we would love to have you back as a customer. Please don't hesitate to reach out if you have any questions or concerns at support@invisawear.com
I am very disappointed I need help with…
I am very disappointed I need help with set up. I have emailed four times requested a call back and I’ve yet to hear from anyone. This is basically useless and a waste of money. I will update this review if and when somebody returns my call.
18 januari 2024
Antwoord van invisaWear
I am sorry it looks like you may not have been receiving our email replies. They may have gone into your junk/spam folders by accident. I just tried giving you a call but unfortunately it went into voicemail. Please go ahead and reply back to our email so we can schedule a call with you. Thank you. Look forward to hearing from you. Our customer support can be reached at support@invisawear.com
My kids gave this to me after my…
My kids gave this to me after my husband died. I really like it. I have not had to use but it does make me feel safe. You guys always check up on me to make sure it's working properly.
13 december 2023
Antwoord van invisaWear
What a thoughtful gift from your kids. We are happy to know the Invisawear gives you peace of mind and keeps you safe! Please do not hesitate to reach out to us at support@invisawear.com if you need anything!
I've had my necklace for a number of…
I've had my necklace for a number of years, and it has never failed me yet. It is very dependable.
30 augustus 2023
Antwoord van invisaWear
Thank you very much for being a loyal customer and glad to hear you love it. Rest assured, 24/7 help is available with just a double click of your Invisawear charm. We hope you are never in an emergency situation!
The service rep was excellent..
The service rep was excellent... Fixed my problemd and gave me great instructions..
9 januari 2024
Antwoord van invisaWear
This is wonderful news. We appreciate you being a loyal customer and letting us know. Customer satisfaction is very important to us. Please don't hesitate to reach out to us if you need anything. Our customer support can be reached at support@invisawear.com.
Feeling of safety
My college granddaughter first got the Invisawear necklace and it pleased me that she’d be safe away at school.
Thereafter I bought my own necklace and at 79 years old, it does make me feel more secure to be out and about.
15 januari 2024
Antwoord van invisaWear
We are happy to hear Invisawear is keeping your family safe! Thank you for being a loyal customer. We appreciate you and hope that you are never in an emergency situation!
Cannot get the app to sync to the device
24 december 2023
Antwoord van invisaWear
We're sorry to hear about the troubles you are experiencing. Our customer support just sent you an email to help. We can also be reached at support@invisawear.com. Looking forward to assisting you with this issue. Thank you.
Antwoord van invisaWear
Thank you for letting us know. We appreciate your kind message and will be sure to share this with the team. Customer satisfaction is our top priority. We want to make sure our community stays safe!
I keep getting reminders that my…
I keep getting reminders that my Invisawear is not running. But test showed it is.
17 januari 2024
Antwoord van invisaWear
Thank you for reaching out to us. Our customer support just sent you an email to make sure you are all set. Bluetooth does need to remain on for the Invisawear app to function properly. If you do turn off Bluetooth on your cellphone, you will be reminded to turn it back on. These email notifications are sent to you as a friendly reminder Bluetooth needs to remain on. Unfortunately, if Bluetooth is turned off you will not be able to send out an alert from your Invisawear charm.
It needs to be waterproof
It needs to be waterproof. I've had 2 necklaces, and they have both been immobilized, because of getting wet in the shower.
17 september 2023
Antwoord van invisaWear
We are so sorry to hear you accidentally showered with your necklaces. The invisaWear charm is sweat and weather resistant, so it should be fine if you get caught in the rain or if you're sweating from working out. We do not advise wearing it in the shower or submerging it in water. We are currently creating a waterproof edition, however we do not have a release date just yet. Please reach out to us at support@invisawear.com and we'd be happy to help you with purchasing a discounted replacement. Thank you.
The jewelry is a lovely way to wear a…
The jewelry is a lovely way to wear a device. It doesn't scream, "I may need help!" Giving up independence is deeply difficult for elderly relatives, wearing something pretty that's simple to use makes the process of using a device much easier.
17 januari 2024
Antwoord van invisaWear
We are happy to hear you love your Invisawear. It is a nice discreet way to stay protected while wearing a beautiful piece of jewelry. We hope you are never in an emergency situation. Rest assured, help is available to you 24/7 with just 2 clicks of your charm!
getting help is not easy
getting help is not easy. No phone number to call and no expectations provided on when there will be a response to the support email.
15 december 2023
Antwoord van invisaWear
Hi Chelsea,
We have expertise knowledge of our products and do not want our customer calls going to a third party call center where they might not understand the need of our clients or know how to troubleshoot. We have limited staffing and want to make sure we take the necessary time with each one of our customers. We will make sure their devices are working properly and answer all of their questions. We do show we did respond to each of your inquiries within 24 business hours. If you have any other issues that you need help with, we'd be happy to help you! Please reach out to us at support@invisawear.com so we can better assist you. Thank you.
I never received the product.
17 januari 2024
Antwoord van invisaWear
Hi Morgan,
We do not show any previous communication from you about a missing order. We just went ahead and sent you an email. Please reply back to the email from support@invisawear.com so we can get this resolved for you right away. Thank you.
Antwoord van invisaWear
We are so glad you love it! We hope you are never in an emergency situation!
peace of mind
I purchased this for a friend and found it gives me(and her) peace of mind. It’s comforting knowing she is safer with it .
17 januari 2024
Antwoord van invisaWear
What a thoughtful gift for your friend! We believe that our service provides the best possible protection for you and your loved ones.
Dependable and attractive way to feel safe living alone
The charm is dependable in contacting help, and the battery seems to last more than a year. I like that it is attractive - all the other emergency devices I have seen are quite ugly and utilitarian. I wear the silver charm on a chain around my neck - either a silver one (I upgraded to sterling, and it's a nice improvement over the chain that comes with it) to coordinate with the charm or a black silk one to pick up the color I wear most often. I actually like both of them.
17 januari 2024
Antwoord van invisaWear
We are so glad you love your Invisawear. We believe that our service provides the best possible protection for you and your loved ones. We hope that you are never in an emergency situation!
I feel safe with it it’s very…
I feel safe with it it’s very convenient. The only thing is I wish that their bracelets were larger because I would’ve loved to have the bracelet instead of a necklace.
17 januari 2024
Antwoord van invisaWear
We are glad to hear Invisawear gives you peace of mind! We believe that our service provides the best possible protection for you and your loved ones. Please make sure to sign up for our newsletter to stay up to date with our new product launches. Thank you.
Beyond exceptional customer service
Beyond exceptional customer service. This device is the BEST secretive security blanket as of yet! I do not leave without it. Take it from someone who couldn't get to their phone and wasn't supposed to live. If I had only known about this device sooner, I would've had it and have been able to discreetly alert 911. It's my LUFESAVER!! The ADT service is beyond well worth it too!! So many features I wasn't aware of until I explored the app a little bit. Myself and my loved ones wear invisaWear with full ADT services 24/7. I have literally sold these devices to anyone I got into a conversation with. Ex: I had to remove it at my doctor's office, to remove my jacket & said it's just so no false alarms & explained what my bracelet was. I sold it to the triage nurses, who have young children taking themselves to school, my doctor who has 2 daughters in college. Everyone who I talk to about it, plus ADT, I also send a website link to, and they all buy & are excited to tell me about it!! Too easy to get used to leaving app running in background and really doesn't take up any battery at all. Best buys ever!! I could even use more!!!
16 januari 2024
Antwoord van invisaWear
Thanks Kerry for being such a loyal customer! We appreciate you spreading the word about Invisawear. We believe that our service provides the best possible protection for you and your loved ones. So glad to know it gives you peace of mind while keeping you safe!
I love Invisawear.
During the Christmas shopping season, I get uncomfortable crossing parking lots with packages. My Invisawear helped me because I knew I could get help quickly if something happened. Being able to talk to someone while getting to my car or door is a handy thing, also. My only complaint is the chains for the neck charms need to be stronger. I have had to use my own because they break quickly. Also, it would be nice to have magnetic clasps for older people to get it off/on for bathing. If not included, offered separately. Otherwise, I love Invisawear!
15 december 2023
Antwoord van invisaWear
We are glad Invisawear gives you peace of mind while keeping you safe! We believe that our service provides the best possible protection for you and your loved ones. We are sorry to hear about the issue you had with your chain. Our products do have a one year warranty. Please reach out to us at support@invisawear.com so we can better assist you. Thank you.
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