Not off to a good start! I ordered my necklace from the company website through SHOP on march 29th 2026 confirmed ordered it is now the April 11 2026 order say 5-8 business days for shipping. No tr... Toon meer
Bedrijf heeft geantwoord
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I purchased invisaware necklace recieved 6/6/25 I have never been able to make work notified support 2 representatives called neither could help me. I want to send back but can not find were to send... Toon meer
Bedrijf heeft geantwoord
Unable to pair the charm to any device. Customer service sent a replacement and exact same problem. You're supposed to trust this thing to possibly save your life and the charms won't even pair let al... Toon meer
Bedrijf heeft geantwoord
$284 charm Never work properly. ADT unable track me once I was more than 15' away from my apt! Very reason purchased!!! Have been without protection from March 2023 to now- Jan 2024! Chain too short... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
They look like everyday accessories but they are actually safety devices. There is a button hidden on the backside. Simply double-click the button to immediately text up-to five people a link to your GPS location and to let them know you need help. You can also enable the free 9-1-1 feature (US only) to connect with 9-1-1 dispatchers.
Contactgegevens
Verenigde Staten
- invisawear.com
2,7
Slecht
167 reviews
Heeft 100% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 week
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Amazing customer service
Amazing customer service! Reminder emails are very helpful regarding battery replacement as well. Great product! I feel better knowing my daughter has an extra layer of protection with her at all times. Thank you Invisawear!
27 december 2023
Antwoord van invisaWear
Thank you very much for your kind message! What a great way to keep your daughter protected. We hope she is never in an emergency situation. Rest assured, she has 24/7 coverage with just 2 clicks of the charm.
I bought because for my daughter's…
I bought because for my daughter's safety and ease of mind. But I was mistaken, I emailed them for a full refund but they wont accept the keychain I bought with pepper spray, they said pepper spray are not allowed to be mailed back, why did you guys ship it to me then if it's against the law??? I would like money back, the app has to be open all the time in able this scam alert thing to work.
25 december 2023
Antwoord van invisaWear
Thanks for checking back in with us. As stated in an email to you on 12/28 we are happy to accept your return as long as it is sent back to us within our return policy. However, we are not allowed to accept pepper spray. Due to regulations, states with shipping restrictions on pepper spray: AR, CA, HI, MA, NJ, NY, WI. In order for your phone to recognize the Bluetooth signal sent from the invisaWear app, the app has to be running on your phone (doesn't need to be on the screen, just running in the background) so please don't force close out of it. Please reply back to the email on when you send your device back to us without the pepper spray. We will keep an eye out for your email. Thank you.
Antwoord van invisaWear
Thanks for checking back in with us. The only email communication we show from you is on Sunday 1/7/24. It looks like we are waiting for a reply from you on this email. We replied to you right away after receiving your request and then sent a follow up message to you and have not heard back. Please go ahead and reply back to this email so we can better assist you. We look forward to hearing from you.
Quick response when I wanted to return…
Quick response when I wanted to return an item that was too blingy for my elderly mother . Refunded quickly after return item received . Great customer service . Would buy form them when the item I want is back in stock .
6 december 2023
Antwoord van invisaWear
Thank you for your message. If there is anything else we can do to help, please do not hesitate to reach out to us at support@invisawear.com.
NOT SAFE!! CAME OUT OF METAL CASING 2X!!
PURCHASED TWO INVISAWEAR BRACELETS. NOT SAFE BOTH CAME OUT OF THE CASING!! I purchased two bracelets one for a friend that had a history of falling. I was careful with the bracelet and handled it with care. I returned the first one within the warranty period as it came out of the metal casing. The same thing happened with the second one but customer service refused to replace stating it was out of the one year warranty period. I took a photo & showed them how it came out of the casing again. They kept focusing on the life of the battery. This is a mechanical issue not a battery issue. You cannot use the emergency bracelet if the device is missing from its casing. Not worth the price when there is a real safety issue. I hope they can fix the issue for the next customer's safety.
30 november 2023
Review zonder uitnodiging
Antwoord van invisaWear
Hi Maria,
We're sorry to hear you cannot rely on our product for safety after relying on it for 2 years. Customer satisfaction is our number one priority. Originally you had an issue within 2 months of your purchase and we were happy to provide a free replacement right away as it was covered under our one year warranty.
Unfortunately your device is now a couple of years outside of our warranty period and we are unable to offer a free replacement. We understand that you may be disappointed, however we did offer a discounted replacement which you declined. For more information on our warranty, visit https://www.invisawear.com/pages/warranty
Thank you again for your feedback, and we wish you all the best!
Excellent product & customer service
The customer service was excellent. The jewelry is beautiful. I've recommended these products to multiple people.
4 november 2023
Antwoord van invisaWear
Thank you so much for your kind note. We are so glad you love it. We appreciate you spreading the word! Please do not hesitate to reach out to us at support@invisawear.com if you need anything.
Having the invisaWear product gives me the ability to be proactive in case of emergencies.
Having the invisaWear product gives me a senses of security, becuase it is advertised as easy to use and gives a quick response in emergencies. It is my hope that I never need to use it, although I feel prepared if I need to.
10 december 2023
Antwoord van invisaWear
We are glad you love it and hope that you are never in an emergency situation! If you need anything else, please do not hesitate to reach out to us at support@invisawear.com. We are happy to help!
Because of GREAT customer service
Because of GREAT customer service. Cristina rates a 10, she is very professional, knowledgeable and caring with her assistance to guide you through the process of using InvisaWear. She represents your company very well.
9 augustus 2023
Antwoord van invisaWear
Thank you so much for your kind words! We hope you are never in an emergency situation.
high quality everything
the product is high quality and so technically advanced and the customer service is amazing!
9 december 2022
Antwoord van invisaWear
Thank you for your kind words! We hope you are never in an emergency situation. Please do not hesitate to reach out to us if you need anything else. We can be reached at support@invisawear.com
Thankyou for creating InvisaWear jewelry
My bff is a realtor, a responsible, friendly lady. This bracelet with charm was a Mother’s Day gift for her. She loves it and wears it every day with similar bracelets she already had. I hope to heaven she never needs to use it but we are both grateful that InvisaWear created it
14 mei 2023
Antwoord van invisaWear
We are very happy to hear your gift was a huge hit! We also hope she never needs to use it. Rest assured, she is protected everyday!
Customer service was amazing
23 november 2023
Antwoord van invisaWear
Thank you for your kind note! Customer satisfaction is our number one priority and we are very happy to hear this. Please do not hesitate to reach out to us if you need anything. We can be reached at support@invisawear.com.
Nice concept, but did not work for us. Great customer service.
We bought this as a gift for our 91 year old grandma after she experienced a scary fall. The bracelet looked beautiful and the packaging was nice. The bracelet was hard for her to put on and take off herself. This is important because she lives alone and you can’t get the bracelet wet.
We tried setting up the bracelet and pairing it with her phone. We added the contacts and it came time to press the test button. No one received the test texts. We waited and tried again, nothing. We followed the directions and tried to pair again, the bracelet was unresponsive. We went back to the instructions hoping to find a number to call to resolve the connection issue, but customer service is through email. They emailed me back the next day with a few days and times we could talk over the phone.
We knew at that point the bracelet was not going to be a great fit. I would suggest adding a hotline for customers to be able to call for assistance setting up the bracelet. We live more than an hour away and we’re really hoping to speak to someone that day when we had time to connect it. Having the service call days after where we don’t have her cell phone was really inconvenient. I am still giving four stars because when I reached out through email it was easy to request a refund and I didn’t have to jump through any hoops. They also refunded me my shipping and handling which was really kind. I wish this product would have worked out for us. It really is such a great idea. I think that it is just targeted for those who are more tech savvy even though it looks simple to set up.
27 oktober 2023
Antwoord van invisaWear
Thank you for sharing your feedback with us. We are sorry to hear this was not a great fit for your grandma. We do have a 1 year warranty on our products, and a 30 day satisfaction guarantee. We are happy to hear your return processed smoothly.
We have expertise knowledge of our products and do not want our customer calls going to a third party call center where they might not understand the need of our clients or know how to troubleshoot. We wish we were able to troubleshoot with you before you returned the item.
We have limited staffing and want to make sure we take the necessary time with each one of our customers and also make sure their devices are setup properly and answer all of their questions. Please feel free to reach out to us at support@invisawear.com with any other questions we can help you with.
Great gift!!!
Works really well and is fun to wear since it looks like jewelry.
Just a suggestion - I know your target market is young woman but I’m in my 70’s and live alone so that’s why I have one … I think if you had a masculine looking band to hold a charm you could target older men who live alone.
3 december 2023
Antwoord van invisaWear
We are so happy to hear you love your Invisawear and hope that you're never in an emergency situation 💕
Right now the Silver Unisex Keychain, Black Keychain, and Silver Leather Necklace work for both men and women. We are also looking into expanding our men's line in the future so thank you for expressing your interest. Make sure to sign up for our newsletter to stay updated on new product launches!
https://www.invisawear.com/pages/newsletter
Please do not hesitate to reach out to us at support@invisawear.com if you have any more questions. We are happy to help! Thank you.
Bracelet didn’t arrive on time couldn’t…
Bracelet didn’t arrive on time couldn’t give to my daughter. Returned and they charge me for shipping. Weak company
24 augustus 2023
Antwoord van invisaWear
We truly apologize for your package not arriving on time. Unfortunately sometimes the USPS have an unforeseen delay that is out of our control. As stated in our return policy, shipping costs are non-refundable, and you will be responsible for paying the return shipping of your items.
However, I was able to refund you for the expedited shipping cost just now since the item arrived later than expected. Please allow 3-5 business days for the refund to be completed. We hope to be able to connect with you in the future!
Only good in theory
The necklace was really uncomfortable and I was constantly worried that I was going to push the button by accident. Also, I didn't realize when I got it that it only works if the app is running. Not really helpful if it's going to drain your phone battery but also ONLY works if your phone is on. I ended up only wearing it twice then never wore it again.
2 december 2022
Antwoord van invisaWear
We are sorry to hear you were unsatisfied with the item. Customer satisfaction is our number one priority. As stated on our website, we do have a 30 day satisfaction guarantee. Unfortunately we do not show any communication from you asking about a possible exchange.
The product is designed to optimize the battery life for both your phone and the device. They are only ever connected when you double press your invisaWear. This way it doesn't drain your phone's battery unlike many other personal safety devices! The invisaWear app does need to always running in the background of your phone, however it does not significantly drain your phone battery. Typically we see it uses less than 1% of your phone's battery life over a 7 day window.
We hope to be able to connect with you in the future!
This actually is a replacement for the…
This actually is a replacement for the bracelet. I found that style annoying so I hardly used it. I now have the locket and it is only off when I shower
1 oktober 2023
Antwoord van invisaWear
We are glad to hear you found an item that works better for you! We hope you are never in an emergency situation. Please do not hesitate to reach out to us at support@invisawear.com if you need anything else. We are happy to help!
Keeping granddaughter safe
I gave it to my granddaughter because I wanted something to keep her safe.
30 november 2023
Antwoord van invisaWear
What a thoughtful gift for your granddaughter. Rest assured, she is protected every day! Please don't hesitate to reach out to us at support@invisawear.com if you need anything else.
Item must be connected via Bluetooth to…
Item must be connected via Bluetooth to your phone -always-. Never close app. If your phone is out of service, you are out of luck. Was going to use it for my little niece, but after finding out about the above mentioned, it is totally useless. Better look for a company similar to the “I’ve fallen and can’t get up” company commercial.
29 augustus 2023
Review zonder uitnodiging
Antwoord van invisaWear
We are so sorry the item was not a great fit for you. We do want to provide some more information so you have a better understanding on how the device works.
The invisaWear charm contains hidden technology. The charm uses a Bluetooth connection with a paired compatible smartphone that can be up-to 30 feet away. Depending on the phone, the range can be much farther. Upon double pressing your charm, an alert would be sent out to your emergency contacts letting them know that you need help and are in an emergency situation. It shares your live GPS location and it can also optionally contact 9-1-1.
In order for your phone to recognize the Bluetooth signal sent from the invisaWear app, the app has to be running on your phone (doesn't need to be on the screen, just running in the background) so please don't force close out of it.
Our other safety features on the app are video streaming, voice activation, sos chat, and safety timer. As a bonus, we also offer free self-defense classes once a quarter!
We'd love to answer any other questions you may have. Please reach out to us at support@invisawear.com. We are happy to help!
This is complete garbage
I have bought 3 different necklaces none of them work I work as a in home pediatric therapist. I have health issues. None of them work at first one worked for a week but then started calling the police every 20 min. Im not satisfied I have tried to email the company as there is no phone number …. I will find another device I guess as Invisiwear does not care if im a customer.
19 juli 2023
Review zonder uitnodiging
Antwoord van invisaWear
Hi Sherilynn,
We are sorry to hear about the troubles you are experiencing. Please send an email to support@invisawear.com and one of our customer support agents will be happy to reach out to you. Thank you.
$200+interest charge for the rest of your life
Potential customers need to realize that a first year "subscription" that is given to you will last a lifetime. Promotions are good, but one must always realize that you may be signing up for a $200+interest charge for the rest of your life and it will take an act of god to get out of it.
2 juni 2023
Review zonder uitnodiging
Antwoord van invisaWear
Hi Norman,
We appreciate you reaching out to us. Subscriptions are required to use the product. Subscriptions start at the time of purchase and are nonrefundable. If you are no longer using Invisawear, subscriptions can be canceled. We'd be happy to answer any other questions for you. Please reach out to us at support@invisawear.com. Thank you.
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