iPromo Reviews 

This is a third and final update: As you can see below, I had a lot of trouble at first. However, once Michael R. got on the case, everything was taken care of. He called and/or emailed me frequently to update me. And the problem (due to UPS) was finally resolved. I was really impressed with his persistence and concern. He even sent me an apology gift :-). I would definitely do business with them again.

This is an update of my earlier review (see below). After my continuing problems with the UPS bill, someone apparently higher up took over my case (Michael R.). He has been exceptionally responsive and has kept in frequent contact with me via both telephone and email to keep me updated on his correspondence with UPS. It now appears that the problem has been with UPS, not iPromo. I've upgraded to 3 stars; I'm awaiting final confirmation that UPS's "system error" which led me to being being billed the additional shipping charge, is resolved. I've been very impressed with the way Michael has been handling the case. More to come.

(Original Review) When I original ordered some branded flash drives, they were extremely helpful. The flash drives that arrived were a little cheaper looking than I had hoped, but not too bad. The reason for my one-star review is that after paying my bill in full, including a shipping charge, I started getting letters from UPS telling me that I owed $182.57 for shipping. I immediately called and spoke to Julietta in customer service. She assured me it was a mistake, that the UPS bill should have gone to them. She told me to disregard it. I did, and soon after, received another bill from UPS, this time adding a late charge. I contacted Juliet again and she assured me that she would take care of it. I asked her to please send me a copy of whatever she sends to them and their response. She said she couldn't do that because they will be sending them payment with their account info on it. What she did instead was send me a copy of the email she sent to Santiago, asking him to have the attend invoice moved to their account. That was February 26. I thought that was the end of it. It wasn't. This morning (March 21) I found a voice mail on my phone from UPS, telling me again that my account is past due. This is ridiculous. I will never do business again with a company that doesn't know how to bill properly and apparently, doesn't pay their bills in a timely manner, causing their suppliers to bill their client for what the company owes.

Sean O'Sullivan is amazingly prompt with my orders. He gets back to me so quickly. The stuff arrives at my office on time if not earlier than i expected

Great Products!
Great experience!
The customer service was awesome

Satisfied Customer! I had no problems whatsoever. It was a smooth transaction.

good service! great experience...

Just completed the ordering process. Jacob, my salesperson was great. He worked with me, not against me. Highly customized my order and gave me great pricing. What a pleasant experience in today's world where companies outsource their operations. Everytime i called iPromo I got a "real" person not a script reader!

I recently ordered customized Bluetooth headphones through iPromo and it was my very positive experience with iPromo. Their customer service has been above and beyond in case you need help with any projects down the road.

My experience this time is about the same as last time. Everything went very well. Both Courtney and Julietta were amazing to work with and made sure I was getting everything I wanted and needed. I wouldn't hesitate to use iPromo again and I couldn't recommend iPromo enough.

Jean was the best at helping me to get my order together for our benefit flash drives for our new hires.

The process went extremely well, and I cannot believe my product is already in route to me. Thanks for making my life so much easier and saving our volunteers tons of work! We used to do this manually ourselves, but since we've grown so much your process saves us tons of time and trouble!

Vicky

Amazing service and beautiful tote bag. James was awesome.

Dear Ipromo team,
It has taken me much too long to say what a brilliant job Jacob Epstein did with an order I placed for mugs, caps, tote bags and chargers for my class reunion held last month. Jacob not only helped Mr with selection and advised me about color choices but had your artist sharpen tbe image I sent.
Everything came out beautifully, arrived well ahead of time and in perfect condition. My classmates were thrilled.
I also have to give a shout out to Elizabeth Mendoza, Mr. Epstein's colleague, who helped with the final delivery stretch while Mr. Epstein was on vacation.
Well done! And a big thanks for making me look good to my Narimas High School classmates.
Shawn Kennedy

Re: SO-0041493

The flash drives arrived today and we couldn’t be happier. Frank Meccia was a pleasure to work with and his response times were lightning-fast. Thanks to your art department’s fast turn-around time as well.

We appreciate your professional staff and will definitely order more when the time comes. Happy Holidays!

This group was awesome. Our branded battery chargers came out looking great. We worked with Alexa. She was very responsive, high energy, and helpful. This is one of the best and quickest partners I've ever worked with.

Vernon,

We got our phone car mount holders and they look awesome!! You are a rock star! We are so happy with them. Your customer services was so great and we look forward to working with you again in 2019.

I can't be more impressed with this company. Jacob Epstein was so helpful to me and the process of ordering flash drives for our school. He was very patient throughout the entire process, and helped me get exactly what we wanted. I can't imagine going anywhere else to get them in the future.

I am very happy with the assistance received from Cristina Hernandez! She interpreted our order correctly, gave us a great price and we received our items on time, as requested!

She was very professional, friendly and knowledgeable. Thank you so much Cristina for your assistance! We will use IPromo again when needed.

Thanks again!

We just received our custom order of the Ravenswood Slim Power Bank with our school logo on it and not only do they look great but we received them earlier than promised! It took only a week from the time we ordered to the time they showed up in my office. Very happy not only with the product but also with the customer service we received from Jacob. Will definitely use them again for future purchases. Thank you!

We ordered Power Banks to give to our Board Members at our event.
The ordering process was super easy and Alexa was very helpful making sure our order was processed super quick.
We have received our order in a week, way before our event.
Print quality of our logo looks amazing, sharp clean colors.
We are definitely looking forward to working with iPromo again.

Prompt and extremely friendly! Outstanding service at a reasonable price! I would strongly recommend iPromo to anyone!

I will use this company for every event! I have worked with several promo vendors and Jackie at iPromo ran circles around all of them. I was in a crunch and needed two different kinds of battery chargers delivered in less than 3 weeks. Jackie helped me find the right products and kept me calm while I panicked about my giveaways not making it on time. Jackie changed shipping addresses for me LAST MINUTE and stayed on top of everything and my giveaways arrived EARLY and they looked better than I had hoped. Not to mention they were a huge hit at Ignite. My next event will be much less stressful because I know I can depend on iPromo to handle my giveaways as if it were their own. Thanks again and again Jackie! I recommend a PROMOTION and a RAISE ;).