IPSY Reviews 

I did not receive my October box. In Messenger chat. I was guaranteed to receive ALL my items and Add-ons.
Yesterday, my "accommodation" box arrived and it was 1 ITEM. Just a set of makeup brushes.
I also opened another ticket yesterday so I could speak with a person, and absolutely no reply.
I want My October box and a Refund.
Your bot makes it so distressing to get any real results

I have been buying from IPSY for years with minimal issues and no problems getting damaged products replaced. However, my last two purchases have been sent with different items than what I ordered and the most recent order still has not been made right. On my most recent purchase, I contacted IPSY regarding a missing item 4 times before getting it escalated so that I am getting responses from people rather than the Customer Service bot, but I still don't have what I ordered after two months. Their new shipping carrier (ACI) has terrible online reviews and many reports of lost packages. I'm not sure how much longer I'm going to have to wait/get jerked around to get a resolution.

Waiting on a package after 3 weeks reached out multiple times requesting a refund and still no assistance terrible customer service would give them negative stars if I could trash!!!! Especially for how much my order was for!!!! Don’t shop here

I’ve only had IPSY for 2 months before I cancelled my subscription. I had the boxycharm sub, and I am stationed overseas due to military. I know it would take some time to get over here but I NEVER received my August box. I contacted customer service, and they sent out a replacement 3 times!!! NEVER got one of them but was somehow able to get my September box? Every time I go to customer service about this issue they never know what to say. It’s honestly super annoying and just straight giving up on not receiving my August box even though I paid for it and can’t get a refund for it.

I’ve been an IPSY subscriber for a while, but lately I’m really disappointed. They keep sending me lip balms over and over — I have plenty now, thanks to IPSY! I was hoping for more variety and better product selections that match my preferences, but the choices just haven’t been up to my expectations.

To make things worse, I placed an IPSY Shop order on October 12, and after waiting over two weeks, I finally received the package on October 28 — only to find out it was completely the wrong order. I got products I never ordered. I contacted IPSY about it, and while they are resending my original order, I was told that two of the lipsticks I ordered are out of stock, so I won’t even be getting them. I still didn't recive my actuall order.

It’s really frustrating to wait that long, get the wrong items, and then still not receive everything I actually paid for. I hope IPSY improves their product selection, shipping accuracy, and quality control because it’s been really disappointing lately.

Exceptional service and communication! Promptly resolved issue! Thank you so very much!!! Stephanie

My experience was great. My October bag didn’t show and when I contacted them they responded quickly and solved the issues and resent my bag. Very pleased

I ordered a significant amount of add on’s to arrive with my glambox… over a month ago. I tried multiple times to get an answer from their stupid bot, and then finally a promise that an agent would follow up shortly. Their agent just copied and pasted the response from the bot-“… something, something … 15 business days to ship….”. Uhhh- it doesn’t take 15 days to arrive when I live 4 hours away from MacDonough, GA.

I have been an Ipsy subscriber since 2012 (+/-), and have been happy to refer it to coworkers and friends. However, my satisfaction has been in decline over the last 3 years, or so. The shipping has gotten worse and worse- often my products arrive damaged, in addition to being late as hell. I never reach out to report it- because I hate dealing with the idiotic bot- seriously considering canceling my subscriptions.

Ipsy Stole $72 from me. They “upgraded” my membership without my permission then when I tried to reach someone about the issue I could not get a real live person on the phone just a robot that kept telling me the same dumb thing. Still no1 has yet to contact me about this situation. No customer service , terrible trouble resolving and they are thefts.

Me encanta, el comseguir a bajo precio productos de lujo, es que la calidad no tiene precio en realidad perocon ipsy consigues lo inalcanzable

If you expect your order in a timely manner ,DON’T!!!! It took my shop order 23 days to arrive. This was not the first time either. If you know your shipping method is sub par, find a new one!!!

I was compensated for a missing glam bag due to an address confusion by a new bag! Thank you ipsy!

Never received my October box. Contacted customer service multiple times. I was told the would replace it, when I asked tracking number on replacement box, I was told would receive shortly- that was three days ago!

I don't know what has happened at Ipsy but it is evident there jas been a major shift and it has not been in the right direction. The product offerings have declined in quality, there is tremendous repetition of product types..how many eye shadow palettes and moisturizers can one person use...and most of all the deployment of their completely useless agentic AI bot and customer service department . I cancelled my membership after years with BoxyCharm.... so disappointed but investigating other potential subscriptions that may yield more positive results.

I got my October Ipsy extra on Nov 1. And today when I did my choices they put the same products in each choice. Then my last choice only gave me 4 choices and then on the add ons I saw the same products priced for 2 different prices. Same product and same size, only one was 6$ and the other one was 12$. When it was BOXYCHARM it was so good. I’d even say it was worth 5 stars. But when they merged, well, u see how many stars I give now. Ipsy has got to do better. I started out with Ipsy many years ago but they sucked so I went to Boxycharm and so now I don’t know what I’m gonna do.

No customer service, just a chat bot and an email. I keep getting charges and have not received the bags

Horrible service. I have more or less trusted Ipsy up to this point, although shipments have been lost or delayed. But this time has convinced to just stay away. If you all ever do find my order and get it to me that will be great. And BTW your chatbot is useless and your customer service not much better.

THEY SAID THEY CANCELLED AND CHARGED ME AGAIN THIS COMPANY IS A SCAM!!!!! This review also isn’t “unprompted” they sent an email asking for it.

Edit: they wrote back saying they’re a “legitimate company” LOL DO NOT USE THESE SCAMMERS. There’s also conveniently no way to unsubscribe from their irritating emails from the emails themselves. They are scammers and Galen Smith are a laughing stock and failure. I think given all these reviews it’s time for a class action lawsuit.

Charged for order that was not sent and never received! Had to dispute charges on credit card and closed my account 😡!

Absolutely love ipsy! I think it’s super convenient and in times of trouble/need customer service is right there with a great turn around time. Would recommend to anyone looking for a little cosmetic gift each month.
Thank you joy for making ipsy so easy and fun!!