IPSY Reviews 

I get a lot of the same types of products and haven’t been impressed with too many. I will definitely be canceling when I’m up for renewal. I have also had issues ordering “add ons” on more than a few occasions, with this last time the order never coming at all. To make it right they sent me a replacement order without 2 of the products I actually wanted and refunded me instead because after the 3 weeks it took to acknowledge my package was lost- the products were no longer available. Also it is almost impossible to reach customer service.

I love the product but what I don’t like is when they steal my money two months in a row after canceling my subscription

It is very hectic and frustrating for me to communicate with Ipsy and explain that I didn’t receive my October Ipsy box. I inquired so many times, but someone just sent one thing instead of my five things for my October box. It is very disappointed. I lost my money for October and got nothing.

I’ve had ipsy for over 3 years now, and this is the worst the company has been. I’ve dealt with issues with them in the past. Yet the most recent issue is the shipping. I never received my package and reaching out to customer service can be hard. They have a chatbot that is so annoying to deal with. It bugs out constantly, and won’t even let me file i report at all because of it. When i FINALLY was able to. I had to wait 3 more days for an answer from support. They said the sent an accommodation package after 4 weeks+ and said my package would include different items than what i have originally ordered, and that I would not be getting my add ons, or the glam boost, which i was most excited for. It’s been a week since my accommodation order has shipped, and they said they would make it a fast delivery. It’s been a week since the support and it says it’ll hopefully arrive in another week. Doesn’t seem very expedite. Until i receive my package i can give an update but so far nothing. Also the prices are jacked up. I understand inflation but I feel like they are taking advantage of it and going overboard. I wish they had a different shipping partner because that seems to be the issue as well. As for products chosen for you, It does not match at all what my preferences are. I do NOT use some products that are sent and make it very clear that i “rarely “ use them in the quiz about your preferences. Lastly I wish Boxycharm and Ipsy stayed separate. I enjoyed their products, service and quality more.

Actually right now not exactly thrilled with Ipsy. My box was lost by delivery company. It was shown weeks ago. I tried to contact Ipsy right away to have it resolved but the stupid bot basically would not let me through to a person and said that I had to wait till Nov 4th or 2nd something like that. When I finally had enough is when it was showing Novembers box. Ipsy kept saying they could not charge my card. Same card that they have been charging easily all year. Had plenty of money on it. I contact Ipsy again. Again the bot is acting like a stopper so I basically get verbally abusive with a robot just so I can speak to a real person and get escalated. Which still takes another day by email. Only to be told great they will send out a new box unfortunately what I picked will not be in it. Then again finally the card thing gets sorted and basically none of the good stuff is left so I’m left with crappy picks for November. I literally upgraded to Icon just so I can get some decent stuff in the boxes. Just to make is salvageable and make a decision if I’m going to stick with it. So yeah at this point pretty pissed at Ipsy. Your bot is not helping your customers it’s actually making things worse. It should not be this hard to speak with someone.

I have had to contact several times because I never got my Original October glam bag or the replacement and it is now November

I wish I could review my items, but the order I placed 27 days ago has still not arrived. I get orders shipped from overseas in less than half that time. I contacted customer service several times and was told my order would be here no later than 11/6. Well today is 11/6 and I still have no package. In fact, the tracking has not moved from their warehouse when it was shipped back on 10/20. I have never seen customer service like this before in my life.

I find it odd that the quiz doesn't ask for undertone. I have received dozens of warm (orange) foundations, lippies, all sorts of skin products, yet I am neutral to cool. The Nov Icon Box will likely be my last. What other boxes is everyone moving to??

EDITED TO ADD: Ipsy replied and called me by the wrong name. More proof that they DNGAF about their customers lol. I may downgrade my membership to the cheapy sample package so I can still access their amazing sales on their old-ass inventory. I mean Pat McGrath is still Pat McGrath, even if the palette was dropped three years ago ¯\_(ツ)_/¯

Cancelled my ipsy subscription in October to avoid the November charge, but they still billed me. Customer service said they don't give refunds, even though my account showed cancelled, very frustrating and unfair

I have been an ipsy subscriber for over 5 years now. I love this service. I have used a bunch of different beauty box service subscriptions, and ipsy is the only one that has lasted this long!

I love the selection of brands available and the steeply discounted prices I pay. Their customer service team always responds promptly, with courtesy, and always is able to help me solve my issue (not that I need to reach out to them very often!)

If for some reason my package gets lost, damaged, or items inside are missing are broken, I got an immediate shipment replacement with a brand new product. I have discovered so many products that I love through the ipsy subscription that I don't even shop at Sephora anymore!

Several times I’ve had to ask for replacement packages due to shipping or contact issues that randomly arise. Several times I’ve had packages say delivered although never were. I enjoy the products but going through so much to get them is not fun.

I've been with Ipsy off and on since 2012. Most of the time I'm happy with whatever I get and buy. There have been a few times when something went wrong in the shopping department but it's only been a few times all these years. Ipsy was one of the first when the subscription boxes started happening and I have no regrets joining.

I love Ipsy! I loved coming in as a new member at a discounted rate. I loved all the different choices they have available. Sometimes make up and skincare can be a pain and overwhelming but Ipsy made the shopping experience fun & easy!!! I spent so much money with them in just a few months. Highly recommend!

I had a very bad experience with them ! They didn’t send 2 months and I request them refund or send other one and they just didn’t help . So I’m so disappointed

I came back Ipsy because I truly enjoyed the products. That has since changed… I still have not received my October bag. I already paid for my November bag… I doubt I’ll get that either… So I canceled sorry guys.

HORRIBLE THEY WENT DOWNHILL I DONT EVEN THINK I GOT MY IPSY BOX FOR THE MONTH I CANCELLed too and it’s a whole hassle to cancel n if yu even r cancelling it all the site glitches I bought makeup from it half didnt come half damaged and half was like those free items samples you get on your bday if I get charged again im contacting my credit card

How do I do that? I just got my package and im not like that but right now i just wanna complain about what i got cuz I WAS SUPPOSE TO HAVE 3 item . Only got 2 . And both i dont like it I already have that at home from you and dont use it wtf?????? Im sorry but you can do better than that

ipsy just keeps getting worse lol. i just cancelled my boxycharm subscription because i got my OCTOBER box in november. there’s also been instances where they’ve sent me the wrong product and when i asked them to resend it, they sent me ANOTHER wrong product. also the products don’t feel worth the almost $40 a month and for the most part i’m getting brands i’ve never even heard of and cheap looking/feeling products. only thing i think is worth it is the drop shop so i can get what i actually want and need for a good price. i also hate the ai bot they push onto you for customer service. it shouldn’t be impossible to talk to a real person.

Ipsy is a great company! I really enjoy being able to try different brands without breaking the bank!

I am noticing as a decently long time member that ipsys shipping partner is lacking timeliness. I also have ran into missing items and of broken items. While I appreciate the value vs what I pay. It might be beneficial to explore alternative contracted shipping agencies. ACI is not as reliable as so many others. The prices for membership have gone up which a lot have done with inflation but the service has gone down. Your customer service agents are lovely but they are at the mercy of those you contact with and likely have to deal with the complaints.