IPSY Reviews 

I made an order for Christmas in November of 2025. The order came in December but items were missing, this wasnt an ipsy subscription it was items I chose and paid for individually. No packing slip is sent, I contacted their joke of customer care, an Ai chat bot two seperate times and was told a ticket was created and the item would be sent. 2 months later and no paid for product. Now their stupid chat bot says too bad its been 45 days. Screw this company. Don't chance wasting your cash on this company. There is no customer service and they basically steal your money

Absolutely terrible company! No customer service!! If you have an issue you cannot call. You can talk to bots who give false information. Good luck trying to email or contact them via social media. They take a very long time to respond and offer zero help. They do not stand by their product and do no offer refunds for missing products or mistakes on their part. Do not use this service unless you want to be scammed!

Por mais de um ano, recebi a bolsa de amostras da IPSY. Foi uma experiência muito boa, pois conheci novas marcas e produtos de maquiagem, cosméticos, cabelo. Tive um problema porque assinei por dois produtos: a bag de amostras e a caixa de produtos reais. Quando me mudei, alterei meu endereço no site, mas a caixa não chegou ao meu novo endereço. Tive muita dificuldade para resolver esse problema, pois o atendimento ao cliente é pelo Facebook; no site, só temos acesso ao atendimento por robôs. Foi um transtorno; no final, foi resolvido; por isso, não dei nota 5.

Worse company to order from . Extra charges appear and they DO NOT HAVE CUSTOMER SERVICE REPRESENTATIVES. So you’re stuck trying to work with AI. Worse company to get answers settled.

OVERCHARGED. AWAITING REFUND.

I bought two Original subscriptions as Christmas gifts. In the first month’s box, the sample products were minuscule; there was nothing deluxe about them. That these tiny samples were allegedly worth up to $70 is laughable.

Additionally, there is no “live” customer service. When I tried to cancel my subscription and get a refund, I was never able to get past the automated messages feature from both the chatbot and the customer service email account. There is no ability to talk to a real person. The chatbot opened an email ticket for me to get help with my issue. The customer service email account told me to talk to the chatbot. Both automated platforms were unanimous that I have no recourse. Both automated platforms kindly informed me that I can’t get a refund and I’m stuck for the remainder of the subscription duration even though what I received in my first box is nowhere near what was advertised.

These subscriptions are a horrible value and were a colossal waste of my $360. I’m so disappointed. Whatever you do, do not make the same mistake I did.

We had a terrible experience with Ipsy. I have 2 daughters and they each wanted a 3 month gift subscription for Christmas. They were purchased and both sent to my email address, since I'm the parent and they're both minors. I redeemed both 3 month subscriptions but instead of having 2 of them, it just put 1 6-month on my account. I have tried contacting their help desk and was basically told that there's no way they can fix it. That's ridiculous. I have some very disappointed children as now they'll need to share 1 subscription. I would never recommend this company to anyone, their support is not helpful at all.

Ipsy is a scamming company will upgrade you and charge you money and never gives it back

This company is a SCAM . As soon as tried to check my order I have been blocked access to my account . I hate to have to order a new card but seems like you have to do what you have to do. Cheaper is not always better.

Truly terrible customer service. I was lured into their luxury-tier subscription with the promise that I would be able to pick 3 of my own products. Did not happen.
You know that quiz you take about your beauty and skincare likes and dislikes? They ignored it.

In the next 2 weeks I received 1) an email welcoming me to Ipsy. 2) an email assuring me I would soon be receiving a list of products to choose among 3) an email announcing they had already mailed out my box.

In other words, they skipped the part where I was allowed to choose. Instead I got a box full of junk, including 2 things I specifically asked NOT to receive-- a mascara and skin toner.
The other items: 2 cheesy make-up brushes, a very strange blush palette of mostly browns. That left one moisturizer. I've never heard of the brand.
Every attempt to reach customer service and point out that this was their mistake was met with another bot. Finally they said, No, we don't let you pick any products your first month.
First month is the last for me.

I would give zero I could. They're very slow. I never got my box for December. Never got the email to make choices and feel l have been completely ripped off and money stolen

i usually have no issues and love my ipsy, this time my box arrived damaged with 4 of my products missing. i messaged with the glam bot and it said someone would reach out and figure out the issue. no one has contacted me and i have checked my email and spam folder as well.

Their website wouldn’t accept my payment (tried multiple times), so I decided to order with another company. A few days later I noticed they took the money out of my account. I emailed and told them to refund me and that I do not want the product since I purchased elsewhere and they told me all sales are final (I emailed before the product even shipped). Extremely frustrating company and terrible customer service representatives. Save yourself the frustration and just go with another company from the jump. This company is sketchy.

I moved in August. I changed my address and never got my pkg. emailed them. No response. Same thing the next month. I tried booking for customer service, phone number, etc. and got nowhere. Finally, now, in December I got through to it chat bot and after repeatedly saying I needed, Customer service got told they would email me. Long story short. They told me that even though I changed my address, my billing address hadn’t changed. They admitted they sent it to the wrong address - every month. Then they told me now that it’s corrected they can only send me this months bag. I’m livid.

Addendum: got an email saying I need to provide details or they’re gonna remove the review in two days. Meanwhile, they’re asking for information I don’t have and don’t know where to find. Obviously, that will affect my ability to warn people about this problem. That’s a shame.

Follow up part two!! No support or idea or looking into it. Ipsy created a shipping label and said it was being sent out and would be received by 12/17/25.... (ordered 12/2 and 12/6/25) and NOT EVER SHIPPED OUT! No one can look into.. here is a $3 compensation for your troubles. DO NOT ORDER FROM IPSY. They seem to collect money however not shipping out orders. No customer resolution. Lesson learned from me on IPSY. UGH

Follow up to IPSY! not only did they not look into anything that was shared with AI they didn't problem solve or work to find any answers. OH MY GOSH IPSY, you have major problems!!!

Oh my goodness, what once was a good company is no longer in my opinion. I shopped on the Ipsy site for Christmas presents and placed two orders on 12/2/25 and then 12/6/25. Sure they took the payment however would never process. The challenge is finding customer care. It is all through facebook messenger or X or a AI bot. NO answers, put a ticket in for customer care and no responses. Oh shipping ticket created and told received by 12/17/25 however it hasn't left the location. So someone is not being truthful. I would strongly encourage not to buy from IPSY site. Sure it is a wonderful cost savings however you may never ever get what you ordered so really no savings rather a risk and loss.

I appreciate the prompt follow up response. My only concern as all the quick response that I received earlier did not happen or were not complete or potentially AI sent. I really want to see if Ipsy will contact me. I was waiting also for an email response and nothing. Fingers crossed. Come on Ipsy you can do it if you really try. thank you

Would do zero stars if possible. Horrible shipping issues with no follow ups from support bots. Past two orders not delivered and no refund was given, or even anyone following up. Done with paying for this bullshit to not show up.

Shady practices. They will charge your account and you will not receive anything. Only customer service is a bot. Don’t waste your time and money.

Terrible business practices. Terrible customer service… Not only is it terrible, they do not have a number to call… just a chat bot or you can email customer support. They will take unauthorized payments out of your account then refuse to return the money because “they don’t do refunds” …. 0/10 … don’t waste your money. Seriously, don’t.

Ipsy customer service is amazing. They stand behind their service and take steps to make sure deliveries are right. Some people say they don't like the selection and I don't always like what is included in the subscription box, but that is the point of trying new things. Every order that I've placed for product has been accurate and shipped quickly.

Mascara is dried out, only enough lip gloss for 3 times usage.. I immediately cancelled subscription. I can visit retail stores and get free samples, because that is wha They sent.The best item is the bag

IPSY Team,
I’m not a big fan of only being able to contact support through email, however, I truly appreciate the consistent follow-up you’ve always provided on my requests. I really value and recognize that.
This time, I worked with two agents — Je and Ken — and they were quick, kind, empathetic, and professional while handling my case. 100% extraordinary! Thank you both! IPSY is very fortunate to have you on the team.