IPSY Reviews 

Avoid this company. All the items you receive are samples you would get for free at like Sephora. You put in all of your preferences, but they never acknowledge them. Also, in December, I paid for my monthly subscription, and also canceled my ultimate subscription, which is only quarterly, but kept my extra box. They charged me and then said both boxes were canceled although the company would continue to send me emails to select the items for my extra box. If you reach out to them, you talk to a bot you never get a response if you send an email. I sent an email December 1 of this problem and here I am three days later with no response from them. If you enter the Chatbot, it will generate multiple tickets for your issue and tell you they don’t give you a refund. Just take it up with your credit card company and save yourself the headache of dealing with this company.

This company has gone downhill since I last used them. I cannot believe how scammy their practices are. I was playing a game and saw an ad that they offered their bag for $4. I clicked it and signed into my old account and took the quiz. It then asked if I want to continue - no where did it say that a charge would be finalized nor did it show the amount so I thought if I clicked continue it would show it on the next page - nope! All of a sudden it was like the purchase was made and it still didn't even tell me the amount. It had been so long since I used them (over 5 years), I didn't even think they had a card on file but I guess they still had my paypal and I got a notification that I was charged $36!!!

I immediately tried to cancel it but couldn't get the bot to cancel it and it also wouldn't patch me through to a human. I am now waiting and hoping that they respond to my ticket and give me my refund.

This company/service is a SCAM! I ordered in November after doing questionnaire. I got makeup that should be in a 10 year old first play makeup! I immediately cancelled and guess what?????They sent one shipment after Thanksgiving and then processed another one to ship for December even though I cancelled it and have email showing I did .

I personally don't have enough money to pay for ipsy every month, so when I saw they were having a buy one get one free I figured I could treat myself for one month and get two bags. I subscribed and made a note to unsubscribe on the 25th to not get charged for next month. According to policy, if I canceled my subscription before my package shipped, my free gift would be removed, but I wasn't too worried cause I thought it would be shipped before the cancellation date. It was not. I cancelled my subscription and only got one bag, and the day afterwards they finally shipped my package. I honestly think this is a sad thing to do, and I will probably never purchase again.

Me encanta que si mandan productos de acuerdo al formulario, que hasta el momento mis productos han sido de lo mejor y d e gran utilidad para mi gusto. Las glam súper bonitas

I have cancelled this service 3 TIMES over the last 3 months and they just charged my card AGAIN. They have no customer service number and no customer service email. You have to speak to a chat bot that's as useless as the contents of my cat's litterbox. These people are THIEVES. I'm going to have to cancel my debit card so they'll stop charging me and fight with the bank to get my money back. I HATE THIS COMPANY.

They have stolen my money. No movement on my order since label was created Nov 7. No one will get back to me. Completely ignored. As everyone knows charge backs aren't that easy to do. It looks like I am left no choice. After they get your money, they do not care. Scammers and liars!

They were amazing and helped me with all my issues and fixed everything asap thank you

I have loved my Ipsy boxes. I always get more than what I am expecting and the brands they have curated are phenomenal!
Whenever I have had any issues or concerned the Ipsy team is right there to handle each concern of mine. They have been so kind and informative. You can tell that they actually care about their community and will go above and beyond for them. Ipster for life here!

Awful. This is a scam. Even looking at their page if you previously subscribed will trap you into being charged. They refuse to refund and communicate minimally. Forget contacting them. Highly do not recommend using this. I cancelled in the past as their selection is usually subpar and the questionnaire to assist with matching you with products is a joke. Don’t give them your business or your info. They will steal your money.

I ordered Pixi Cleansing Oil and First Aid beauty moisturiser with sunscreen. The products came damaged and opened. The cleansing oil was leaked.

So I subscribed very end of October because it was so late in the month I didn't think I would get that month's box. Unfortunately I did but customer support fixed the issue. I got November's Natasha Denona box and I'm very pleased with everything in it. I also shopped the store. What I don't like is it seems quite a bit of these products are a month away from end of shelf life or already past shelf life meaning they are more than 3 years old. For example, my KVD beauty foundation came in the mail today and it is over 3 years old. The problem with that is it gives us a bad view of the product considering we're not getting the actual quality, we're getting bacteria-ridden items that break us out and doesn't make us want to shop with those specific brands. I'm not willing to risk buying another one directly from them. The lack of complexion products for fair skin in the shop also irks me. So in conclusion, brands need to quit selling off expired stock and ipsy needs to make sure that it has purchased non-expired items because ultimately it falls back on ipsy and leaves us not wanting to stay subscribed.

I ordered the standard box plus my beauty booster. Only my beauty booster product wasn’t in my box and when I called will email so I should say to let them know they said they would send something right away and they did but what they sent me was a product that was already in that standard box and I’m just think that’s kind of like thoughtless. Why would I want two of the same thing I pay for the extra product because I want an extra product not double of something in a box so I was pretty annoying.

Absolutely awful ipsy used be great , I finally tried it again and just not okay .. I order original and ultimate back in October, still never received my items , customer care said yes its getting ready of shipment then two days later they say I dont have an order . So either I get my stuff or a refund. I'm sick if this

I’ve been a customer of Ipsy/boxy-charm about 10 years. In those 10 years I have moved 3 times and had no issue receiving box. I’ve lived in my current house 3 years now and have had no issues . Well in June 2025 my box never came and there was no tracking for my package . I contacted Ipsy support and they sent me an accommodation box which was fine. In October my box never came and my tracking said “ unsuccessful delivery”. I contacted support again and they said they would send another accommodation box. This pass week I got the “accommodation box” it came in a bag with only two product and one of them being a damn lip balm. I pay $36 each month mind you! Felt so robbed. Emailed customer service for a refund for the month of October and they stated “We did our best to send a comparable substitute, but I understand why you feel this way” and only wanted to give me $5 off my next purchase. So I canceled and disputed it with my bank. Big disappointment.

SCAM! NEVER buy there again! Parcels lost, IPSY refuses to resend or compensate even after getting the parcel lost confirmation from THEIR delivery company. They keep sending a copy-pasted response that they wouldn't do anything.

I really enjoy the products I get most times (sometimes it's expired!) but I've had a horrific time trying to change my address! I can change the billing address, of course this affects their ability to get paid, but the SHIPPING address is impossible to find! I've missed two months of shipments because of this, and when I complained, they resent my missed shipments, they said they changed my shipping address for me, then proceeded to ship those missed shipments to my OLD address! Ugh......

Started New subscription and have had it for a couple months and I have been enjoying the new treats I get each month. Also giving the customer the ability to pick and choose items and then its all about the waiting and then getting the box. In my case I have been subscribed to BoxyCharm

La recepción de mi dirección es mala llevo más de un mes esperando mi bolsa y no se comunican conmigo a pesar de tener mi información

I used my gift card that I had received from my job on the Halloween special I never received the Halloween limited edition with the two special surprise gifts they had no problem charging my gift card and now they are saying they have no record of it whatsoever but before that it was they didn't have the correct address which is impossible because I got my original Ipsy box I got my November Ipsy box I got my razor blade replacements so now they can't tell me why they can't see it they're trying to tell me that there's no proof that I ordered it but my gift card has $0 on it and they are not even trying to make it right how I take that back they want to send me the Cobra bag which I already received for November so getting something I ordered and wanted because it was on sale that I actually received but because I ordered the special edition for Halloween that I had wanted they are refusing to make it right and I've been with them for years I started getting Ipsy products back when I lived in Arkansas and that was back in 17 so then when I moved back to Kansas I did take a little break when I switched jobs but then when I planted my feet and got a job back again and had a steady income I have been with them for years and now they're saying they can't find the order that I placed I have never been so disappointed in a company that I've spent so much money on that I went from the glam bag to the charm box and they treat me like I haven't been with them for this long I have never complained until now I was even able to tell them everything that was supposed to come in the Halloween special edition I wouldn't know that if I hadn't ordered it and was still waiting on it if I could write less than one star I would