6I immediately cancelled a window camera from this company,before it was dispatched,only then to be told it was on it's way. Several times they were told,I had cancelled,and not to remove money from m... Toon meer
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Lees wat reviewers zeggen
I ordered. And cancelled order 3 MINUTES later. Their policy is that you have 30 mins to cancel. Nonetheless I emailed several times after that as I could see order had processed. Money taken. And s... Toon meer
Bedrijf heeft geantwoord
I believe this may be some sort of a scam business/website. I'm waiting a month for a simple small order. Some automated chatbot, claiming to be Cara Doyle, responds to my emails telling me its on te... Toon meer
Bedrijf heeft geantwoord
I bought 2 portable heaters, both of which were faulty. I contacted the company immediately to get a return label explaining that the goods were faulty & wished to avail of the 14 day no questions ask... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Info over Irish Supply
Geschreven door het bedrijf
Welcome to Irish Supply, where quality and authenticity meet. Rooted in Ireland's rich history, we bring you a carefully selected range of products from around the world, all delivered with a touch of Irish tradition. Each product combines global innovation with local charm, offering a shopping experience that's truly unique.
At Irish Supply, excellence is at the heart of everything we do. We carefully check each product to make sure only the best items reach you. We work directly with our suppliers, cutting out the middlemen to not only save you money but also to share the true story behind each product.
Your satisfaction is our top priority. We listen to your feedback and constantly improve, making sure your opinions shape our future. We stand by our commitment to quality with a solid 14-day money-back guarantee.
If you encounter any issues, don't hesitate to reach out to our live chat available Monday to Friday from 9am to 5pm. Just click on the chat icon at the corner of our website, and we'll do our best to resolve any concerns before you consider leaving a review.
Curious about what our customers think? Check out the reviews from others who have shopped with us and see how we strive to exceed expectations every day. Join us at Irish Supply for a shopping experience that blends tradition with innovation.
Contactgegevens
Ierland
- irish-supply.com
1,6
Zeer slecht
771 reviews
Heeft 100% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 24 uur
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
I have emailed for a refund as I…
I have emailed for a refund as I received a knock off kids parasite cleanse to which I have used numerous times the colour smell box was completely different obviously buy there products from China or some duo company I have requested a refund to which I was told this item is legitimate I have sent a complaint to this company with no reply so not buy from them they want to take your money such bad reviews everywhere I will do everything in my power to get this company investigated
1 april 2026
Review zonder uitnodiging
Don't get mugged
Don't get mugged, pillow on Temu for under €17, Same pillow on irish supply for €69.95. Rip Off Merchants!
22 april 2026
Review zonder uitnodiging
Antwoord van Irish Supply
Hi Brian,
We are very sorry for the impression our pricing has given you, and we truly appreciate you sharing your feedback.
We understand that price comparisons can be frustrating, especially when similar products appear cheaper elsewhere. It can definitely feel disappointing, and we’re sorry this has caused concern.
We just want to kindly explain that our pricing includes more than the product itself. It covers local support, fair pay for our team, a 14-day guarantee, and fast help if anything goes wrong with your order. These are part of the service and protection we provide, which many global sites are not always able to offer.
We’re sorry again for the impression this created, and we really appreciate your understanding.
Kind regards,
Siobhan
I was really impressed
I was really impressed by the tracking system, which kept me informed at every stage of delivery. Order confirmation came instantly, and I could review all details without any confusion. When I had a few questions, customer support responded quickly with clear and realistic updates. The whole process felt organised and professional. It’s rare to see this level of transparency and communication. Irish Supply clearly prioritises customer experience alongside strong product quality.
21 april 2026
Review zonder uitnodiging
Antwoord van Irish Supply
Hi Kendsey,
Thank you so much for your kind review!
We’re really happy to hear that the tracking system kept you well-informed and that the order process felt smooth and clear from start to finish. It’s also great to know our customer support was able to assist you quickly and effectively when needed.
We truly appreciate your feedback and your trust in us. Providing a transparent, organized, and reliable experience is exactly what we aim for, so your words mean a lot to the team.
If you ever need anything in the future, we’re always here and happy to help!
Kind regards,
Siobhan
Cancelled an order.
6I immediately cancelled a window camera from this company,before it was dispatched,only then to be told it was on it's way. Several times they were told,I had cancelled,and not to remove money from my account. I was told on each ocassion someone would be in touch regarding the matter,but heard from no one. They put a lot of unneccesssary pressure on you to buy a product,and I think ignoring your request is one of those tactics. It's now 3 days since Irish Supply replied to my review,but still no word from them on a resolution,I rest my case.
16 april 2026
Review zonder uitnodiging
Antwoord van Irish Supply
Hi Niall,
We’re very sorry to hear about your experience, especially regarding your attempt to cancel the order. We understand how frustrating this must have been, and we sincerely apologize that your cancellation request was not successfully processed before the item was shipped.
While our customer support team handles over 150 cases daily with a high level of satisfaction, we clearly fell short in your case. This is not the experience we want for any of our customers, and we would genuinely like the opportunity to look into your situation personally and make things right.
We’d also like to clarify that it is never our intention to ignore customer requests or create pressure to complete a purchase. We always aim to provide clear, timely, and helpful solutions, and we regret that this was not reflected in your experience.
Please allow us to review this further for you. We’ll get back to you as soon as possible to assist and work toward a proper resolution.
Kind regards,
Siobhan
Cream
I ordered. And cancelled order 3 MINUTES later. Their policy is that you have 30 mins to cancel.
Nonetheless I emailed several times after that as I could see order had processed. Money taken. And still no response from IRISH SUPPLY. Cancelled order arrived. STILL NOTHING FROM COMPANY.
very frustrating
15 januari 2026
Review zonder uitnodiging
Antwoord van Irish Supply
Hi there,
Thank you for sharing your experience, and we’re really sorry for the frustration this situation has caused.
Please know that it is never our intention to overlook or not respond to any of our customers. Our Customer Support team manages over 150 cases daily with a strong focus on customer satisfaction, so we definitely want to personally review your case and make this right. We’ll get back to you as soon as possible with an update.
We truly want to help make this right. Please either:
• Update your review with your order number, or
• Email us at support@irishsupply.ie with "Trustpilot Follow-Up" in the subject line, or
• Reach out via Live Chat on our website (Mon–Fri, 9 AM to 5 PM) for a response in under 3 minutes.
We’ll make this a priority on our end and ensure you’re well taken care of throughout.
As a small Irish team, we really appreciate your patience and understanding, and we’ll do our best to turn this experience around for you.
Kind regards,
Siobhan
Don't order from here.
I wish I had read reviews before I ordered.
I ordered 6 under cabinet lights which were USB rechargeable and could be switched off. 1 of the 6 was as described, 5 were not. They didn't have a switch and needed 4 batteries each. The supplier said they were functioning as expected and they would not replace them. As the order was over €75, (€90) I qualified for a free gift valued at €14.95. I had to ask twice before it was sent. It arrived, and I didn't know whether to laugh or cry. It was 3 paper air fresheners, like those that hang from the car mirror. They had the Irish Supply logo on them. I recently bought similar, 3 for €2. I feel I've been ripped off. I won't be using this company again. Lesson learned.
RESPONSE: Order number is 231484. I contacted you in the first instance, and was told they would not be replaced as they were functioning as expected. That's like paying for a Mercedes and being supplied with a Yaris, and being told it operates as expected.
18 februari 2026
Review zonder uitnodiging
Antwoord van Irish Supply
Hi there,
We’re very sorry to hear about your experience, and we truly regret that your order did not meet your expectations. This is certainly not the kind of experience we want any of our customers to have.
We understand how frustrating it must have been to receive items that did not match the description, as well as the disappointment regarding the free gift. Please know that your feedback is taken seriously, and we will be reviewing this matter with our team to better understand what went wrong.
Please feel free to choose whichever option is most convenient for you:
• Update your review with your order number, or
• Email us at support@irishsupply.ie with "Trustpilot Follow-Up" in the subject line, or
• Reach out via Live Chat on our website (Mon–Fri, 9 AM to 5 PM) for a response in under 3 minutes.
Your case will be handled with priority, and we’ll make sure you’re supported every step of the way.
As a small Irish team, we sincerely value your patience and understanding, and we’re fully committed to resolving this for you and enhancing your experience with us.
Kind regards,
Siobhan
Update on previous review
I finally received my refund of €24.95 today after placing my order last November and not getting it.
Im not sure about this company I ordered from them previously and had no problems.
11 november 2025
Review zonder uitnodiging
Antwoord van Irish Supply
Hi Pauline,
Thank you for taking the time to share this update and we’re really glad to hear that your refund has now been received.
That said, we’re very sorry for the long delay and the uncertainty this situation caused. We completely understand how this experience may have affected your confidence in us, especially after a previously smooth order.
Please know that this isn’t the standard we aim to provide, and we truly appreciate your patience while we worked to resolve it. If there’s anything further we can do to restore your trust or assist you in the future, we’d be more than happy to help.
Thank you again for your understanding.
Kind regards,
Siobhan
Very Disappointing experience
Purchased a projector end of January and by the beginning of March, it had stopped working. The product was also not what was depicted in the photo and was also half the price on Temu.
Once i received a email from customer service after explaining the situation, i was offered 15% as a gesture of good will for future buys.
Very disappointing, especially when you try support a irish business (or so they advertise).
20 maart 2026
Review zonder uitnodiging
Antwoord van Irish Supply
Hi Ash,
We’re very sorry to hear about your experience, and we truly regret that this is not the level of service we aim to provide.
We completely understand how frustrating it must be to receive a product that didn’t match expectations and then stop working so soon after purchase. This is certainly not the kind of experience we want for our customers, especially when you’ve chosen to shop with us.
To proceed, please let us know which of the following options works best for you:
• Update your review with your order number, or
• Email us at support@irishsupply.ie with "Trustpilot Follow-Up" in the subject line, or
• Reach out via Live Chat on our website (Mon–Fri, 9 AM to 5 PM) for a response in under 3 minutes.
We’ll treat your case as a priority and make sure you’re fully supported throughout.
As a small Irish team, we genuinely appreciate your patience and understanding. We’re committed to making this right and improving your experience with us.
Kind regards,
Siobhan
Missing package
Been marked as delivered but i haven't received my product (compression gloves) something that would fit through a post box. Messaged them about this explaining the situation and how I have already contacted the various post office channels all I got in response was them saying it was delivered on the 12th. Which didn't happen cause I was home all day and had no one at the door. Really disappointing response from the company. Will be issuing a charge back with the bank
12 maart 2026
Review zonder uitnodiging
Antwoord van Irish Supply
Hi Elaine,
We’re really sorry to hear about your experience. We completely understand how frustrating it is to have an order marked as delivered when it hasn’t actually been received.
Please know that it is never our intention for any of our customers to go through this kind of situation. We truly value your trust, and we’re sorry this has fallen short of expectations.
Rest assured, we will do our best to assist you and make sure you receive the level of service you deserve. We’ll be reviewing this with the courier and checking all the details to understand what may have happened.
We appreciate your patience and the chance to make this right.
Kind regards,
Siobhan
I purchased two grounding sheets about…
I purchased two grounding sheets about three months ago
Might as well have gone to Dunnes and bought to tea towels
Biggest scam Ive ever come across and it cost me €134
Company didnt want to know, kept citing return rules, which according to them I was now gone past
Nothing at all about product being fit
for purpose
Im now in process of making dusters from them
Will NEVER EVER again buy anything from Irish Supply
10 januari 2026
Review zonder uitnodiging
Antwoord van Irish Supply
Hi Maggie,
We’re really sorry to hear that the grounding sheets didn’t meet your expectations. It’s never our intention for any customer to feel frustrated, and we want to sincerely apologize for how this has made you feel.
Please know that Irish Supply is a fully Irish-owned company with a customer care team based right here in Ireland. While we work with both Irish and international suppliers to give our customers variety and value, our focus is always on looking after Irish customers first. We are not a scam, and your trust is incredibly important to us.
We understand how disappointing it is when a product isn’t fit for purpose. We’re reviewing this situation carefully and will get back to you as soon as we can.
Thanks again for your honesty, we really do value it, and we hope to restore your confidence in us.
Kind regards,
Siobhan
Dubious to say the least
I made purchase, and from day one, I was badgered, Did I want to add more of the item to 'save on bargain'.I ignored it, but this delayed the actual posting, as more items being offered..Eventually email, item on the way, this is weeks, still no sign. I shall stick to Amazon Ebay and Temu, This Site is dubious to say the least.
23 maart 2026
Review zonder uitnodiging
Antwoord van Irish Supply
Hi Teresa,
Thank you for sharing your experience. We completely understand how frustrating it can be to feel pressured with extra offers right after placing an order, and we’re sorry this added to your wait.
Please know that we never intend for our promotions to delay shipping, and we are actively reviewing your case to ensure your item reaches you as soon as possible.
We truly value trust and transparency, and your feedback helps us improve. While we respect your choice to shop elsewhere, we hope to have the chance to provide a smoother experience in the future.
Thank you for your patience and understanding.
Kind regards,
Siobhan
Still waiting on my package I ordered…
Still waiting on my package I ordered on 8th March. Arrival date due yesterday, should have used Amazon or Temu, Actually annoyed by the name, Irish Supply, they’ve literally just ordered my
Purchase from China and charged me more. This is why I don’t shop Local.
21 maart 2026
Review zonder uitnodiging
Antwoord van Irish Supply
Hi Daniel,
We completely understand how frustrating it can be to wait longer than expected for a delivery, especially when it’s already past the estimated arrival date. We’re really sorry for the inconvenience this has caused.
To move forward, you can choose whichever option works best for you:
• Update your review with your order number, or
• Email us at support@irishsupply.ie with "Trustpilot Follow-Up" in the subject line, or
• Reach out via Live Chat on our website (Mon–Fri, 9 AM to 5 PM) for a response in under 3 minutes.
We work with both local and international suppliers to offer a wide range of products. While some items may also be found on global marketplaces, we focus on providing reliable customer support, quality checks, and a satisfaction guarantee you can count on.
Please be assured that we are personally reviewing your case and we genuinely want to help sort things out for you as quickly as possible.
We're a small Irish team and genuinely appreciate your patience. We hope to turn this around for you.
Kind regards,
Siobhan
I have used Irish supply a few times…
I have used Irish supply a few times now and I have always been satisfied with my purchase and delivery.
This time, my delivery did not arrive. I contacted the company and they immediately made contact with me to ensure that they would follow up on my purchase.
They were really great at keeping me posted and they tracked down my delivery which then arrived through an post.
I would highly recommend Irish Supply.
From a very satisfied customer.
Thank you 😊
21 maart 2026
Review zonder uitnodiging
Antwoord van Irish Supply
Hi Audrey,
Thank you very much for your kind and thoughtful review. We truly appreciate you taking the time to share your experience with us.
We’re delighted to hear that you’ve been consistently satisfied with both your purchases and deliveries.
We also appreciate your patience regarding your recent order, and we’re glad we could assist in tracking it and keeping you informed until it safely arrived.
Your recommendation means a great deal to our team, and your support is genuinely valued. We always strive to provide a reliable and positive experience, and it’s wonderful to know we’re meeting that standard.
Thank you again for your trust in us, we look forward to serving you again in the future.
Kind regards,
Siobhan
Scam business, avoid
I believe this may be some sort of a scam business/website. I'm waiting a month for a simple small order. Some automated chatbot, claiming to be Cara Doyle, responds to my emails telling me its on teh way. There is no physical contact address on the website. I'm investigating if i can report to the Consumer Protection board.
19 maart 2026
Review zonder uitnodiging
Antwoord van Irish Supply
Hi Colin,
We’re really sorry to hear about your experience, and it’s very disappointing to know that your order still hasn’t arrived, especially if it was something you needed urgently.
Please know that we’re currently reviewing cases like yours internally to better understand what may have gone wrong and to make sure you’re properly looked after. This is certainly not the kind of experience we want any of our customers to have.
We’d also like to reassure you that our business is legitimate. Our replies are written by real people on our small Irish team, not bots, and we’re genuinely here to help in any way we can.
We will get back to you as soon as we can with an update, so we can provide you with the level of service you deserve.
If you’re open to it, we’d really appreciate the chance to look into your order directly and get this resolved for you as quickly as possible.
Kind regards,
Siobhan
If I could give zero stars I would
If I could give zero stars I would. I wouldn't buy ANYTHING from this company. I bought 2 heaters which don't work properly. When I complained, I got a BOT response. Thank you for reaching out to us blah blah blah. We'll be in touch etc... They are a rubbish company. Stay well clear.
21 november 2025
Review zonder uitnodiging
Antwoord van Irish Supply
Hi John,
We’re very sorry to hear about your experience, and this is certainly not the kind of service or impression we want to leave with our customers.
We sincerely apologize if our replies came across as automated or unhelpful. To clarify, we are not a bot, our responses are written by real people from our small Irish team, and we genuinely want to help in any way we can.
At times, due to a high volume of emails, our response times may be a bit delayed, and we truly appreciate your patience and understanding.
We’re also sorry to hear that the heaters are not working properly. This is not the level of quality we aim to provide, and we completely understand your frustration. Please be assured that we take this matter seriously and would like the opportunity to look into this further and make things right for you.
We’d really appreciate the chance to assist you directly and ensure you receive the service you deserve.
Thank you for bringing this to our attention, we’re here to help and will do our best to resolve this as quickly as possible.
Kind regards,
Siobhan
Order Not Received. Find Another Trusted Website.
I ordered two items. I have now sent over 30 emails and have received a standard auto-generated response to each. I will now follow the excellent advice from a previous review and file a complaint with the CCPC. This company must be held accountable.
My total cost is €122.85.
15 februari 2026
Review zonder uitnodiging
Antwoord van Irish Supply
Hi Ryanne,
We’re truly sorry to hear about your experience, and we completely understand how frustrating this must feel, especially after reaching out multiple times without receiving a proper response.
Please know that it was never our intention to miss or overlook your emails. Due to the high volume of messages we receive each day, replies can sometimes take longer than expected. That said, we are doing our best to respond to every customer as quickly and thoroughly as possible.
You absolutely deserve the level of service and support you expected when placing your order, and we sincerely regret that this hasn’t been your experience so far.
We genuinely want to make things right and will personally ensure your case is reviewed and addressed as soon as possible. We’ll be getting back to you shortly with a proper update.
Thank you for your patience, and again, we’re very sorry for the inconvenience caused.
Kind regards,
Siobhan
I bought 2 portable heaters
I bought 2 portable heaters, both of which were faulty. I contacted the company immediately to get a return label explaining that the goods were faulty & wished to avail of the 14 day no questions asked refund policy. However after many many emails to this company asking how to return the heaters, I got no where with them. I eventually gave up & approached my credit card company to request a charge back refund. I will never buy from this company ever again & strongly advise others to stay away.
27 januari 2026
Review zonder uitnodiging
Antwoord van Irish Supply
Hi Fiona,
We’re really sorry to hear about your experience and understand how frustrating this must have been, especially after receiving faulty items and trying to reach us multiple times. Please know that it is never our intention to ignore our customers or leave anyone feeling unheard.
At times, due to the high volume of emails we receive each day, our responses may take longer than expected. However, every message is important to us and we do our best to review each case carefully.
We truly appreciate you bringing this to our attention, and we want to make sure situations like this are properly looked into. We will get back to you as soon as we can so we can ensure you receive the service and support you deserve.
Thank you for your patience and understanding.
Kind regards,
Siobhan
I ordered 2 Security cameras that is…
I ordered 2 Security cameras that is attached to your window. Got the order confo same day. I noticed on the Order a small camera. I emailed Irishsupply to make sure the Camera was the one attached to the Window I also sent a snap of the camera I ordered. Sent wrong ones Cant CONTACT them
Crap service.
12 maart 2026
Review zonder uitnodiging
Antwoord van Irish Supply
Hi Michael,
We’re very sorry to hear about your experience and understand how disappointing it can be to receive an item that isn’t what you expected.
Our customer support team reviews and resolves over 150 cases every day with a strong focus on customer satisfaction, so we’d genuinely like the opportunity to look into your situation personally and help put things right. Situations like this are taken seriously, and we want to make sure your concern is properly reviewed.
Please know that it’s never our intention to leave any customer feeling ignored or without support. If you’ve already reached out to us, your message is most likely in our support queue and will be responded to as soon as possible. At times, due to the high number of emails we receive daily, replies may take a little longer than expected.
We truly appreciate your patience and look forward to assisting you.
Kind regards,
Siobhan
Didn't get what I ordered
Waiting a month and didn't get what I ordered
11 maart 2026
Review zonder uitnodiging
Antwoord van Irish Supply
Hi David,
We’re really sorry to hear about your experience, and we completely understand how frustrating it can be to wait a long time and feel like you didn’t receive what you ordered.
We’ve checked our system and it shows that the order was successfully delivered. That said, we take situations like this seriously and will review the details further to make sure everything is correct and that you’re looked after properly.
Our team will get back to you as soon as we can. Sometimes, due to the high volume of emails we receive each day, replies may take a little longer than usual, but please be assured that your case is important to us and will be followed up.
Thank you for your patience and understanding.
Kind regards,
Siobhan
Formal complaint to CCPC.
I uploaded my review -
I received the "standard Chat GPT response" everyone else on here also received.
I followed the company's instructions and updated review with order number etc.
No reply, no refund
I am now going to Competition and Consumer Protection Commission Ireland (CCPC) website and urge everyone to make a formal complaint also.
CCPC website - consumer section - make a complaint.
Seems to be the only resolution.
Olga
11 maart 2026
Review zonder uitnodiging
Antwoord van Irish Supply
Hi Olga,
We’re very sorry to hear about your experience and completely understand how frustrating this must feel. Please be assured that it is never our intention to leave any customer feeling unheard or ignored.
Our replies are written by real members of our small Irish customer care team, not automated responses. Due to the high volume of emails we receive each day, responses can sometimes take a little longer than expected, but every enquiry is important to us and reviewed carefully.
Our team usually resolves over 150 cases a day with high satisfaction, and we genuinely want to look into your situation personally and make sure it is handled properly.
Please rest assured that we will get back to you as soon as possible.
We truly appreciate your patience and the opportunity to resolve this for you.
Kind regards,
Siobhan
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